us

Choose Your Region/City

Select your region/city so as to get support for your region.

Razer ID Support

General

What is Razer ID?
You are a real ball of fire when it comes to gaming aren't you? Razer ID is what will differentiate you from other gamers! Having a Razer ID will endow you with tools necessary to assist you in maximizing your epic adventure.
Why should I use Razer ID?
With Razer ID, you will have access to tons of tools and resources essential in gaining a competitive advantage against other players. Just a quick customization of these tools and they'll relentlessly do the job.
How much will it cost me to use Razer ID?
Using your Razer ID won't cost you anything! Your being here tells us that you have the skills needed to make opponents want to rage quit, so there is no need to lump yourself in with those noobs who have to pay to win.
Where do I sign up?
You can sign up for a Razer ID by filling out the form on this link. You can also sign up using Razer Central's sign up page or any of the available social sign in buttons.
Where do I change my password or Razer ID name?
You can change your password or Razer ID name from your account page or by using Razer Central's Account page.
Where do I change my contact information?
Just like your password or Razer ID name, you can change your contact information by going to the account page and clicking the category of the information that you want to change.
Back to Top
 

Account Concerns

Where do I link or unlink a social network account from my Razer ID?
You can link or unlink social account(s) using the "Linked" tile found under the LOG IN section when you access your Razer ID account on the web or Razer Central.
How do I recover my password?
Click ‘Forgot Password’ on the “Log In Razer ID” page, enter your email address, and follow the instructions that will be sent to your email address.
I think someone hacked my account. What should I do?
Contact Razer Support immediately so we can help you out.
I think someone sent me a phishing email. What should I do?
Drop us a message and let us know.
Back to Top
 

Personal Data

How do I opt out of Razer email newsletter subscriptions?

You said it, we heard it. We now have a notification management page right in the core of your Razer ID for you to manage your email newsletter subscriptions. We made it extra convenient for you to easily unsubscribe from our emails at the speed of light. Should you wish to do so, simply:

  1. Sign in to your Razer ID account.
  2. Under the Contact section, click Notifications.
  3. Review your preferred email newsletter subscriptions.
  4. Save your preferences.

This can also be done from the email newsletter that you received.

  1. Click the Unsubscribe or Manage Subscription link on the footer of the email newsletter.
  2. Review your existing email subscriptions.
  3. Save the new changes.
Back to Top
 

Guest Account

What is a Guest account?
You asked for it and we listened: a Guest account means that you can now use selected Razer software and services without creating a Razer ID account.
Will I require an Internet connection to use a Guest Account?
You can use a Guest Account without any Internet connection. However, after logging in, there are certain features that will require an Internet connection (e.g. Deals on Cortex PC).
What are the features I can use in Razer Central as a guest?
  • Push Notifications: Be in the know when you subscribe to our notifications - get dibs on the latest news, deals, and promotions.
  • Apps Overview: Gain visibility on the list of Razer applications available.
  • Anonymous Feedback: Send your comments and opinions to us without needing to leave an email address. If you’d like to contact Customer Support, we’ll need your email address to contact you subsequently on resolving your issue(s).
I’d like to change my name and display picture for my Guest account. Can I do so?
No, but with a Razer ID account you can customize your name and display picture.
Will I be able to earn Razer Silver using a Guest account?
No, but with a Razer ID you can earn Razer Silver. (If you’re seeing a pattern here, you’re absolutely right.)
I’m satisfied with having a Guest account. Why should I create a Razer ID?
Creating a Razer ID is like unlocking all the features in a game: you’ll get full access to Razer’s software and services with your Razer ID (especially for software labelled with an asterisk *). We strongly recommend creating one, because why settle for less when you can get much, much more?
Here are some of the additional features and exclusive perks only for Razer ID users (not exhaustive). All these and more, at no cost (yes, free):

Razer Cortex and Game Deals
  • Creating and saving a wishlist
  • Be in the know of the best game deals online
  • Saving your personal preferences: filtering out games you already own and games that you have lesser interest in
  • Earning Razer Silver via Paid to Play
  • Redeeming rewards with your earned Razer Silver
Razer Gold & Silver*
  • Access to Razer Gold: exclusive gaming deals, subscriptions, and more
  • Access to Razer Silver: loyalty rewards program where your earned Razer Silver can be redeemed for Razer gear, game discounts, and more
Razer Synapse
  • Ability to sync your Razer hardware profiles across multiple devices
Razer Insider*
  • Access to Razer Insider: be the first to know of the latest news, promotions and giveaways, and connect with fellow gamers on Insider tips and achievements
Back to Top
 

Legacy Version of Razer Software / Apps

Why can't I change my account information such as password on my apps?

You might be running a Legacy version of our Razer software / apps. We have updated our server to fortify the security measures in an effort to keep your account safer. Listed below are the software and apps in each respective platform that will be affected by the change:

Razer Phone

  • Razer Theme Store 1.10.193 and below
  • You may download the latest version of this app from Google Play™ Store

Android

  • Razer Cortex Deals 2.6.58 and below
  • • You may download the latest version of this app from Google Play™ Store

iOS

  • Razer Cortex Deals 2.6.1.6 and below
  • You may download the latest version of this app from the App Store®

PC (Windows)

  • Razer Cortex 8.6.4.593 and below
  • Razer Synapse 3.3.229.21420 and below
  • Razer Central 7.2.81.2519 and below
  • You may download the latest versions of these software from here.
Back to Top
 

Two Factor Authentication (TFA)

How does Two Factor Authentication work?
We’re glad to know you’re interested! Two Factor Authentication is fundamentally an extra layer of security meant to give additional protection to your Razer arsenal. It requires something that you know and something that you have (physical token such as your mobile device) so we'll always know it's you.

Whenever you sign in or request access to sensitive information, we will prompt you to key in a One-Time Password (OTP).
How does Two Factor Authentication help to secure my account further?
By prompting for an OTP whenever you log in, we make sure it’s really you accessing your account.

When your Razer ID page is locked and you try to access sensitive information, you will be prompted for an OTP to ensure only you have access to your sensitive information. This includes: Email, Password, Billing Address, Recovery Email, App Authorizations, Delete Account, Social Sign In and any Razer Gold and Silver transactions.

If you’re reading this, this is the moment when you log in and enable your Two Factor Authentication because you care deeply about your account security, like we do.
Are there any benefits to in setting up more than one type of Two Factor Authentication method?
Definitely! We provide you with the option to set up multiple Two Factor Authentication methods so that you can still have access to your Razer arsenal even if one method fails (because no one likes to be locked out and feel disappointed). For example, when you're out traveling or unable to receive a text message, you can still use another method to access your account.
What are the Two Factor Authentication methods that Razer currently supports?
There are two methods supported currently: Text Message and Authenticator App*. Keep checking back though – we’re definitely looking to have more options in the near future!

*Here is a non-extensive list of authenticators that you can use.
  • Google Authenticator
  • Microsoft Authenticator
  • Authy
  • Duo Mobile
What happens if I lose my Two Factor Authentication device?
Fret not, mate, we've got you covered on this. You can try any of the following methods:
  • If you have access to an alternative Two Factor Authentication device, you can use it to reset your Two Factor Authentication.
  • If you have your backup codes, you can use them to log-in and reset your Two Factor Authentication or to manage your account.
  • If you still have access to your primary and recovery email, you can contact Razer Support to get help on recovering your account.
I'm unable to verify my code from my authenticator. Why is this happening?

The Date & Time setting on your authenticator's device settings may be out of sync. Please make sure that the Date & Time is set to automatic on your authenticator's device settings. To do this:

  • On Android: Go to Settings > Date & Time and then enable Use network-provided time.
  • On iOS: Go to General > Date & Time and then turn on Set Automatically.
Back to Top