Razer ID Support

Razer ID is integrated with all Razer software and services listed below:

• Razer.com
• RazerStore Rewards

• Razer Gold and Silver
• Support Site
• Product warranty registration

• Razer Synapse
• Razer Cortex
• Razer Axon
• THX Spatial Audio
• 7.1 Surround Sound
• Streamer Companion App
• Razer Virtual Ring Light

• Razer Insider
• Razer Developer Portal

Create a new Razer ID account or sign in via Facebook, Google, or Twitch on the same page. For sign-in via Apple ID, see the answer below:

• How to sign in to a Razer ID account with Apple ID

Note: Apple ID sign-in is only available on select Razer mobile apps.

Log in to Razer ID to manage or update your account information.

Note: You will be prompted for a one-time password (OTP) when you try to access and manage sensitive details of your Razer ID, including email, mobile phone, linked accounts, password, billing address, 2-Step Authentication methods, and delete account.

2-Step Authentication is an extra layer of security requiring a second method (a physical token such as your mobile device) other than your login credentials, so we are certain you are the one trying to log into your account.

Follow these steps to enable 2-Step Authentication for your Razer ID account. If you have not enabled it yet, your Razer ID email address is the default method to receive a one-time password (OTP).

1. Log in to your Razer ID account.
2. Select 2-Step Authentication under Security.
3. Enter the code sent to your Razer ID email.
4. Set up your preferred 2-Factor Authentication method.

Razer ID currently supports the following methods:

1. Authenticator App (Recommended)
   We recommend using either Google Authenticator, Microsoft Authenticator, Authy, or Duo Mobile. See the answer below to enable an authenticator app for Razer ID.
   • How to enable an Authenticator App for Razer ID
2. Text Message
   Add your preferred mobile number to receive the one-time password (OTP). Update this mobile number anytime from your Razer ID account.

When you have successfully set up 2-Step Authentication, ten (10) backup codes will also be generated as an alternative. Keep your Razer ID backup codes somewhere safe yet accessible. You can manage your preferred 2-Step Authentication method from your Razer ID Account page under Security > 2-Step Authentication.

Biometric Authentication uses the existing biometric data on your mobile device to verify your identity in place of a login password or one-time password (OTP) for 2-Step Authentication.

• During login or 2-Step Authentication on your mobile device, you will use the native biometric prompt of your device's screen lock.
• Once authenticated natively, you can log in without entering a password or complete 2-Step Authentication without requiring an OTP.
• Biometric authentication is processed locally on your mobile device using the same mechanism for screen lock. Razer ID does NOT have access to your biometric data

Note: Fingerprint and facial recognition are supported for Android and iOS devices.

1. Ensure fingerprint or facial recognition is already set up as the screen lock on your mobile device.
2. Log in to your Razer ID account.
3. Select Biometric Authentication under Security.
4. Enter the one-time password (OTP) for 2-Step Authentication. If you have not enabled 2-Step Authentication, the OTP will be sent to your Razer ID email.
5. Select Enable on this device. If you have not enabled 2-Step Authentication, you will be first guided to enable it as a backup method.
6. Complete the biometric authentication on your mobile device.

1. Go to Password Recovery page.
2. Enter your Razer ID email address.
3. Hit "Next".

A password reset link will be sent to your Razer ID email address.

Contact Razer Support immediately so we can help you out.

1. Check your email’s spam folder.
2. Ensure you have signed up with the correct email address.
3. Click “Resend Invite”.

Request a new OTP if you did not receive it. Refer to the answer below for more details.

• I did not receive a Razer ID One-Time Authentication Code or OTP

The date and time setting on your authenticator's device may be out of sync. Make sure your authenticator device's date and time setting is set to Automatic to avoid synchronization issues.

To do this:

• On Android: Go to Settings > Date & Time, enable “Use network-provided time”.
• On iOS: Go to General > Date & Time, turn on “Set Automatically”.

Note: If you have created multiple Razer ID accounts, check that the OTP generated by your authenticator app is for the account you are currently logged into

To change the mobile number associated with your Razer ID, visit your Razer ID account page or access Razer Central. See the answer below for more information.

• How to change the mobile number associated with your Razer ID

To change the email address associated with your Razer ID, visit your Razer ID account page or access Razer Central. See the answer below for more information.

• How to change the email address associated with Razer ID

• If you lost access to your OTP device, you can still access your Razer ID account using your authenticator app (if it supports desktop version, such as Authy) or backup codes you have previously set up.
• Contact our Razer Support team for assistance if you do not have an authenticator app set up or cannot access your Razer ID backup codes.

• Use your authenticator app (if it supports desktop version, such as Authy) or backup codes to access your Razer ID account.
• Contact our Razer Support team for assistance if you do not have an authenticator app set up or cannot access your Razer ID backup codes.