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Razer ID Support

Common Questions

What is Razer ID?

Razer ID is your account for just about everything Razer. It lets you login to numerous Razer software, save configs in the Synapse Cloud, order on the Razer Store, store your Razer Gold and Silver, and more. It processes all your data across all Razer services.

Why should I use Razer ID?

With Razer ID, you will have access to tons of tools and resources essential in gaining a competitive advantage against other players. Just a quick customization of these tools and they will relentlessly do the job.

How much will it cost me to use Razer ID?

Using your Razer ID will not cost you anything!

Where do I sign up?

You can sign up for a Razer ID by filling out this form. You can also sign up using Razer Central's sign up page or any of the available social sign in buttons.

Where do I change my password or Razer ID name?

You can change your password or Razer ID name from your account page or by using Razer Central's Account page.

Where do I change my contact information?

Just like your password or Razer ID name, you can change your contact information by going to the account page and clicking the category of the information that you want to change.

Where do I link or unlink a social network account to my Razer ID?

You can add or remove social accounts from the Connections page by either using the Razer ID Connections page on the web or through Razer Central's Connections tab.

How do I recover my password?

Simply enter your email address on the Password Recovery page and follow the instructions that will be sent to your email address.

I think someone hacked my account. What should I do?

Contact Razer Support immediately so we can help you out.

Why am I unable to change account information such as my password on my apps?

You might be running a Legacy version of our Razer software or apps. We have updated our server to fortify the security measures in an effort to keep your account safer. Update to the latest versions of the Razer apps through Google Play™ Store for Android, App Store® for iOS, or on the Razer Software website for Windows apps.

I am unable to verify my code from my authenticator. Why is this happening?

The Date & Time setting on your authenticator's device settings may be out of sync. Make sure that the Date & Time is set to automatic on your authenticator's device settings. To do this:

  • On Android: Go to Settings > Date & Time, then enable “Use network-provided time”.
  • On iOS: Go to General > Date & Time, then turn on “Set Automatically”.