Razer ID Support
What is Razer ID?
Razer ID is your account for just about everything Razer. It lets you login to numerous Razer software, save configs in the Synapse Cloud, order on the Razer Store, store your Razer Gold and Silver, and more. It processes all your data across all Razer services.
Why should I use Razer ID?
With Razer ID, you will have access to tons of tools and resources essential in gaining a competitive advantage against other players. Just a quick customization of these tools and they will relentlessly do the job.
How much will it cost me to use Razer ID?
Using your Razer ID will not cost you anything!
Where do I sign up?
You can sign up for a Razer ID by filling out this form. You can also sign up using Razer Central's sign up page or any of the available social sign in buttons.
Where do I change my password or Razer ID name?
You can change your password or Razer ID name from your account page or by using Razer Central's Account page.
Where do I change my contact information?
Just like your password or Razer ID name, you can change your contact information by going to the account page and clicking the category of the information that you want to change.
Where do I link or unlink a social network account to my Razer ID?
You can add or remove social accounts from the Connections page by either using the Razer ID Connections page on the web or through Razer Central's Connections tab.
How do I recover my password?
Simply enter your email address on the Password Recovery page and follow the instructions that will be sent to your email address.
Is there an age requirement for creating a Razer ID account?
Yes, you need to be at least 16 years old to qualify in creating a Razer ID account.
How do I get my Razer ID during sign up? Is it auto-generated or suggested?
All you need to do is to input your preferred Razer ID. The system will not auto-generate or give any suggestion, it only checks whether the ID is available or not.
Why am I not able to log in to my Razer ID account?
Make sure that you have inputted your email address and password correctly. Also, ensure that you do not have an intermittent internet connection during login.
How do I unsubscribe so I no longer receive emails from Razer?
To unsubscribe to any of the marketing emails sent by Razer, please click the “Unsubscribe” button at the bottom of any email you Received from Razer.
Do I need a Razer ID account to make purchases on the Razer Game Store?
Yes. However, if you are experiencing issues in accessing your account, we recommend doing any of the following:
- Clear your Internet cache
- Use a different Internet browser in signing in to the Razer Game Store (e.g. Chrome incognito window, Mozilla Firefox, etc.)
- Access your Razer Gold (using your Razer ID) with a different Internet network.
How does the 2-Step Authentication work?
We are glad to know you are interested! 2-Step Authentication is fundamentally an extra layer of security meant to give additional protection to your Razer arsenal. It requires something that you know and something that you have (physical token such as your mobile device) so we know it is you. Whenever you sign in or request access to sensitive information, we will prompt you to key in a One-Time Password (OTP).
How does 2-Step Authentication help to secure my account further?
- By prompting an OTP whenever you log in, we make sure it is really you accessing your account.
- When your Razer ID page is locked and you try to access sensitive information, you will be prompted for an OTP to ensure only you have access to your sensitive info. Sensitive info includes Email, Password, Billing Address, Recovery Email, App Authorizations, Delete Account, Social Connections, and any Razer Silver or Razer Gold transactions.
Are there any benefits to setting up more than one method of 2-Step Authentication?
Definitely! We provide you with the option to set up multiple 2-Step Authentication methods so that you can still have access to your Razer arsenal even if one method fails (because no one likes to be locked out and feel disappointed). For example, when you are out traveling or are unable to receive the text message, you can still use another method to access your account.
What are the 2-Step Authentication methods that Razer currently supports?
There are two methods supported currently: Text Message and Authenticator App. We recommend using the Authentication App as it is more reliable than Text Message and it does not require data connectivity to function. Keep checking back though – we are definitely looking to have more options in the near future!
Here is a non-extensive list of authenticators that you can use:
- Google Authenticator
- Microsoft Authenticator
- Duo Mobile
To add a layer of security, see How to set up an Authenticator App for Razer ID.
What happens if I lose my 2-Step Authentication device?
Fret not mate, we got you covered. You can try any of the following methods:
- If you have access to an alternative 2-Step Authentication device, you can use it to reset your 2-Step Authentication.
- If you have your backup codes, you can use them to log-in and reset your 2-Step Authentication or manage your account.
- If you still have access to your primary and recovery email, you can contact Razer Support to get help on recovering your account.
I think someone hacked my account. What should I do?
Contact Razer Support immediately so we can help you out.
Why am I unable to change account information such as my password on my apps?
You might be running a Legacy version of our Razer software or apps. We have updated our server to fortify the security measures in an effort to keep your account safer. Update to the latest versions of the Razer apps through Google Play™ Store for Android, App Store® for iOS, or on the Razer Software website for Windows apps.
I am unable to verify my code from my authenticator. Why is this happening?
The Date & Time setting on your authenticator's device settings may be out of sync. Make sure that the Date & Time is set to automatic on your authenticator's device settings. To do this:
- On Android: Go to Settings > Date & Time, then enable “Use network-provided time”.
- On iOS: Go to General > Date & Time, then turn on “Set Automatically”.
I forgot my Razer ID password, is there any way to recover access to my Razer ID?
If you are having trouble accessing your account, do not hesitate to contact Razer Support.
I did not receive a One-Time Authentication Code / The One-Time Authentication Code arrived late and has expired. What do I do?
You may click on “New Code” to request a new one-time authentication code to be sent to your mobile number. To do this, log in to your Razer ID account, then click on to "2-Step Authentication" option under the "SECURITY" menu. Select the "Mobile Phone" method, input your mobile number, and press Enter. The system will then send you the code. If nothing arrives, wait for 60 seconds for the "New Code" button to appear. Once the button appears, click on it to request a new code. If the issue persists, you may also try using the “Authenticator App” method which is more reliable. It works by generating a security code on your mobile device that is not tied to any of your SIM cards or mobile numbers.
Why am I not receiving the email to verify my signed-up email address?
Ensure that you have signed up with the correct email address, then try resending an email by clicking “Re-send email”. Also, try to check your email’s spam folder. Once you receive the email, click on the verification link to get your email verified.
Last update: 11-Mar-2020