| What is RazerCare Essential? |
| RazerCare Essential is a protection plan for your Razer product that extends your repair coverage after the manufacturer warranty has expired. Additional program details can be found in the following FAQs or by visiting razer.com/razercare. |
| What items are eligible for a RazerCare protection plan? |
| All new Razer Laptops and Mobile Phones purchased from the Razer Store website and shipped within the United States. |
| When does the RazerCare protection plan begin? |
| RazerCare protection begins from the date the product is purchased. Power surge protection begins at day one and the remaining coverage takes effect once the manufacturer’s limited warranty has expired. |
| How long does RazerCare extend my coverage? |
| RazerCare extends the coverage of your Razer Laptop by 2 years for a total of 3 years protection. RazerCare extends the coverage of your Razer Phone by 1 year for a total of 2 years protection. |
| I just purchased the RazerCare protection plan, do I need to register my product or do anything else? |
| You’re all set at the time of purchase! Registration is automatic. Protection Plan terms and conditions will be emailed to you shortly after your product has been delivered. |
| What does RazerCare Essential cover? |
| RazerCare Essential provides the same coverage as your manufacturer limited warranty, including mechanical and electrical failures from normal use. Power surge protection is also provided. |
| Does RazerCare Essential cover accidental damage? |
| RazerCare Essential does not cover accidental damage (drops, spills etc.). |
| How do I file a claim with RazerCare? |
| You can call us anytime at 800-210-2281, 24 hours a day, 7 days a week, 365 days a year. |
| What information do I need to submit a RazerCare claim? |
| All you will need is the phone number used when the purchase was made, and the product that you purchased with RazerCare. |
| How does my product get serviced with RazerCare? |
| All products are serviced through Razer Repair Centers. We will send you a prepaid shipping label and ship your product back to you once the repair is complete. It’s that simple. |
| When I make a claim with RazerCare, how long does it take to repair my product? |
| We strive to have your product repaired and returned to you within five (5) business days from the date your product is shipped to us. |
| With RazerCare, who pays the shipping fees to and from the repair center? |
| Shipping fees are covered by Razer as long as the product is being shipped to and from a U.S. address. |
| Where can I find the RazerCare terms and conditions? |
| Terms and conditions will be sent to you shortly after your product is delivered. Terms and conditions can be viewed here. |
| Is my RazerCare protection plan transferable to a new owner if I sell or give my product away as a gift? |
| Yes, simply contact us at 800-210-2281 and we can walk you through the transfer process. |
| What if I have a problem with my Razer product when I’m traveling outside the United States, can I still use my RazerCare Plan? |
| Your protection plan benefits are limited to the United States. If you have a concern outside of the United States, we can still assist as long as you provide a U.S. address to ship the product to and from. You will be responsible for expenses incurred when shipping your product to the U.S. and back to the country you are in if required. |
| What countries can I purchase the RazerCare protection plan in? |
| At this time RazerCare Protection Plans are only available to customers in the United States for laptops and mobile phones purchased directly from the Razer Store Website. |
| Can I purchase a RazerCare protection plan if I purchased my product somewhere other than the Razer Store website? |
| No, RazerCare protection is only available for purchases made on the Razer Store Website. |
| If I previously purchased my Razer product through Razer.com, can I still purchase the RazerCare Protection Plan? |
| No, you must purchase a RazerCare protection plan concurrently with a Razer laptop or mobile phone through Razer.com. |
| Is there a deductible I have to pay on any repairs under RazerCare? |
| There is no deductible on any laptop repairs or replacements. For mobile phones, repairs have a $25.00 deductible and $150.00 for replacements. |
| I lost my receipt showing I purchased the RazerCare protection plan, am I still covered? |
| Yes, simply contact us at 800-210-2281 and provide the name and phone number you purchased the product under and we will be able to locate your proof of purchase. |
| With RazerCare, can I have my phone or laptop repaired anywhere? |
| The RazerCare plan provides exclusive access to authorized Razer repair centers. No other repair centers will be authorized to repair your unit. Should your unit be in need of repair, please contact us at 800-210-2281 and we will arrange to have your unit shipped to an authorized repair center. Shipping charges are on us. We cannot reimburse you for any repairs made outside of the normal claims process. |
| Can I cancel my RazerCare Protection Plan and receive a refund? |
| Yes, you are entitled to a full refund for the first 30 days and a prorated refund after that, less any claims paid. |
