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RazerCare Support

What are RazerCare Protection Plans?
RazerCare Protection Plans extend your Razer product's repair coverage after the manufacturer warranty has expired. RazerCare also includes Power Surge Protection (Essential and Elite) and Accidental Damage coverage (Elite) from day one of your purchase. Additional program details can be found in the following FAQ's or by visiting razer.com/razercare.
What is covered by RazerCare Protection Plans?
RazerCare Protection Plans provide the same coverage as your manufacturer limited warranty, including mechanical and electrical failures from normal use. In addition, Power Surge protection is provided with both Essential and Elite plans and Accidental Damage protection is provided with Elite plans.
What items are eligible for RazerCare protection plans?
All new Razer Laptops and Mobile Phones purchased from the Razer Store website by a U.S. resident and shipped within the United States.
What countries can I purchase the RazerCare protection plan in?
At this time, RazerCare Protection Plans are only available to customers in the United States for laptops and mobile phones purchased directly from the Razer Store Website.
When does the RazerCare protection plan begin?
Power Surge Protection (Essential and Elite) and Accidental Damage (Elite) begin day one and the remaining coverage takes effect once the manufacturer’s limited warranty has expired.
How long does RazerCare extend my coverage?
RazerCare extends the coverage of your Razer Laptop by 2 years for a total of 3 years protection. RazerCare extends the coverage of your Razer Phone by 1 year for a total of 2 years protection.
Once I purchase a RazerCare protection plan, do I need to register my product or do anything else?
You’re all set at the time of purchase! Registration is automatic. Protection Plan terms and conditions will be e-mailed to you shortly after your product has been delivered.
Do RazerCare Protection Plans cover Accidental Damage from Handling (ADH)?
RazerCare Elite includes Accidental Damage coverage while RazerCare Essential does not.
What is Accidental Damage from Handling (ADH)?
ADH is defined as mechanical or operational failures resulting from accidental drops, spills, falls, and collisions that occur during normal handling.
Where can I find the RazerCare terms and conditions?
Your specific terms and conditions will be sent to you shortly after your product is delivered. General RazerCare terms and conditions can be viewed here.
Is my RazerCare protection plan transferable to a new owner if I sell or gift my product?
Yes, simply contact us at 800-210-2281 and we can walk you through the transfer process.
If I previously purchased my Razer product through Razer.com, can I still purchase the RazerCare Protection Plan?
No, you must purchase a RazerCare protection plan concurrently with a Razer laptop or mobile phone through Razer.com.
Can I purchase a RazerCare protection plan if I purchased my product somewhere other than the Razer Store website?
No, RazerCare protection is only available for purchases made on the Razer Store Website.
Am I still covered if I lose my receipt showing I purchased a RazerCare protection plan?
Yes, simply contact us at 800-210-2281 and provide the name and phone number you purchased the product under and we will be able to locate your proof of purchase.
Can I cancel my RazerCare Protection Plan and receive a refund?
Yes, you are entitled to a full refund for the first 30 days and a prorated refund after that, less any claims paid.
Is there a deductible I have to pay on any repairs under RazerCare?
There is no deductible on any laptop repairs or replacements. Repairs for mobile phones have a $25.00 deductible and replacements for mobile phones have a $150.00 deductible.
How do I file a claim with RazerCare?
You can call us at 800-210-2281 anytime -24 hours a day, 7 days a week, 365 days a year.
What information do I need to submit a RazerCare claim?
All you will need is the phone number used when the purchase was made, and the product that you purchased with RazerCare. The RazerCare team will walk you through the process.
How does my product get serviced with RazerCare?
All products are serviced through Razer Repair Centers. We will send you a prepaid shipping label and ship your product back to you once the repair is complete, it’s that simple.
When I make a claim with RazerCare, how long does it take to repair my product?
We strive to have your product repaired and returned to you within 5 business days from the date your product is shipped to us.
With RazerCare, who pays the shipping fees to and from the repair center?
Shipping fees are covered by Razer as long as the product is being shipped to and from a U.S. address.
Is there a limit to the number of claims I can make?
No, we will cover claims up to the purchase value of the device. For example, if you have a laptop with a purchase value of $1,999.99, and the repair costs are $249.99, then you would have $1,750.00 remaining for potential future claims.
If my product gets replaced, does my protection plan come to an end?
Yes, if your product is replaced it ends your protection plan for that product.
What if I have a problem with my Razer product when I’m traveling outside the United States, can I still use my RazerCare Plan?
Your protection plan benefits are limited to the Unites States. If you have a concern outside of the Unites States, we can still assist as long as you provide a U.S. address to ship the product to and from. You will be responsible for expenses incurred shipping your product to the U.S. and back to the country you are in if required.
With RazerCare, can I have my phone or laptop repaired anywhere?
The RazerCare plan provides exclusive access to authorized Razer repair centers. No other repair centers will be authorized to repair your unit. Should your unit be in need of repair please contact us at 800-210-2281 and we will arrange to have your unit shipped to an authorized repair center, shipping charges are on us. We cannot reimburse you for any repairs made outside of the normal claims process.