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What Our Customers Are Saying

  • 5 out of 5 stars
    The help has been fantastic, replacement device is better than I could have dreamed of with the design changes. The staff have been so friendly, helpful and efficient. An amazing overall experience. Thank you to all involved that helped me…
    James M.
  • 5 out of 5 stars
    Keep making your high quality products, and continue with your diligent, persistent, professional support outreach. I am very happy with my new Razer Blackshark v2 Pro headphones, and I am impressed by the dedication of your support team.
  • 5 out of 5 stars
    Razer was amazing in times of need with their quick and reliable questions and they did whatever they needed to do to help you with your issue no matter what it was and that is why I recommend Razer for anyone.
    Dustin P.
  • 5 out of 5 stars
    Very friendly, knowledgeable, ask correct questions and gave answers. I was blown away by your agent. I worked as a customer agent for 3 years and having had this experience in this job force, well this is the first human I spoke to that was pleasant in a long time.
    Ondrej Z.
  • 5 out of 5 stars
    I’m very impressed. This was one of the best customer service experiences I have had in a long time. Glee was fantastic, so friendly and pleasant and absolutely exceeded my expectations. Zero improvement necessary. Please recognize their awesomeness!
    Erica M.
  • 5 out of 5 stars
    Roxanne did an excellent job assisting me with my payment issue, and quickly sent me a replacement code for the one that was lost in my unexpectedly cancelled order. Thank you for your courtesy and prompt response, Roxanne!
    Kyle S.
  • 5 out of 5 stars
    I had a very great experience with Lorfel. She was very kind and quick to respond. Putting me as a priority customer made me feel like an important customer. There is nothing to improve as it was the perfect chat experience.
    Ben K.
  • 5 out of 5 stars
    I was helped by your awesome representative Mery Ann. She was very attentive and did everything in her power to help me in my situation. I highly recommend this type of customer service because I felt very satisfied with her service even though my shipping issue could not be resolved. 10 out of 10 ps give her a raise.
    Gerard M.
  • 5 out of 5 stars
    There is no way you can improve your "Razer Experience." Glee was beyond helpful, speedy response on all my questions and comments, and did their job beautifully fast and was very helpful.
    Alaura L.
  • 5 out of 5 stars
    Amazing customer service from Sean. He provided me with everything I needed and answered all my questions, making sure I didn't have to worry about a single thing.
    Percy C.