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Common Questions

What are the key differences between Razer Synapse 2.0 and Razer Synapse 3?

Razer Synapse 3 is the third iteration of our unified hardware configuration tool. It has been redesigned from the ground up with an all new user experience, modular installation capabilities and many more features.

Why is Razer Synapse 3 in BETA?

Razer Synapse 3 will remain in beta while we continually add support for legacy devices and gather feedback from the community about new feature sets and UI until we reach the final state. However, the software still goes through the same testing rigors as Synapse 2.0 and is not expected to be error-prone or act erratically. If you encounter any bugs with the software, report them using the Beta Feedback button on the dashboard or via customer support.

What products are supported by Razer Synapse 3?

Visit for the current list of Razer products supported on Razer Synapse 3.

Where can I download the beta version of Razer Synapse 3?

Visit to download the beta version of Razer Synapse 3.

What is hybrid storage?

Hybrid storage is a new feature that is being introduced with Razer Synapse 3. It gives users the ability to store a select number of profiles from the cloud and onto the device's on-board memory. Hybrid storage is available only on select devices that support the feature.

Will my existing Razer product have hybrid storage functionality with Razer Synapse 3 Beta?

Only select devices that have on-board storage capabilities will be compatible with Razer Hybrid Storage. As of now, those devices are only the Razer Basilisk, Mamba HyperFlux, Naga Trinity, Lancehead, and Lancehead Tournament Edition.

When will other devices be supported?

Subsequent updates to Razer Synapse 3 will have more device support that will be rolled in phases. We are continually working on adding support for new and legacy devices, which will be rolled out in phases over the coming months.

Do I need to restart my PC for every driver update?

No, you will not need to restart your PC for every driver update unless the update makes changes to the Windows Kernel.

Will I be able to use Razer Synapse 3 while there is a driver update?

Yes, the update manager of Razer Synapse 3 will not affect the usage of Razer Synapse 3 functionality.

What is Razer Central?

Razer Central is the single source for you to manage all your Razer applications and services. Razer Central is accessed from the taskbar of your Windows PC.

Will Synapse 3 work on Mac?

As of now, Razer Synapse 3 will only work on the PC.

Can I have two of the same products configured separately on Synapse 3?

No. If two of the same product is connected concurrently, Synapse 3 will only allow configuration for the first detected product.

Can I use Synapse 3 when I am not connected to the internet?

Yes, you can use Razer Synapse 3 without any internet connectivity provided that you have a previous session that has been logged in with your Razer ID.

Does Synapse 3 have any cost or subscription fee?

No, Razer Synapse 3 is a free-to-use software without any subscriptions tied to it. It will always be free-of-charge.

How do I submit feedback to Razer on Synapse 3 improvements?

You can submit feedback directly from your profile across all Razer software applications.

Will Razer stop supporting Razer Synapse 2.0?

No, Razer will still continue to support Razer Synapse 2.0 for the foreseeable future, but all new products will only be supported by Synapse 3.0.

How is Chroma studio different from the Chroma configurator?

Chroma Studio is the new lighting configuration tool that has been introduced with Razer Synapse 3. It is the successor to the advanced Chroma configurator and allows lighting configuration of multiple devices at once.

What are Chroma Apps?

Chroma Apps are those programs and game integrations that have been developed using the Razer Chroma SDK. The Chroma Apps tab allows you to manage each program and set their priority levels.

What games are officially supported by Razer Chroma Lighting?

Chroma Lighting is integrated with many games.  For the official list of integrated games, visit Razer Chroma Workshop.

Will Chroma game integrations work on Synapse 3?

Yes, all Razer Chroma-enabled games will work with Razer Synapse 3 as the Chroma SDK runtime files are a part of the package.

Can I run Synapse 2.0 and 3 at the same time?

Yes, you can run Razer Synapse 2.0 and Razer Synapse 3 at the same time. However, it is recommended that you use only one at a time. If a device is supported by both applications, then it will only be visible on Razer Synapse 3.

What are Chroma effects?

Chroma effects are Chroma lighting profiles that can be created using Chroma studio. Chroma effects will be shareable and work across multiple devices.

Can I import or export Chroma effects to other devices?

Yes, Chroma effects can be shared across multiple devices.

Can I use lighting profiles from the Chroma workshop on Chroma studio?

Future updates will allow existing “.rzchroma” lighting effects can be used on Chroma studio for compatible devices.           

Do I still get tournament drivers on Razer Synapse 3?

No, tournament edition drivers will not be available on Razer Synapse 3. This is because of the availability of on-board device storage and access to Razer Synapse without the need of an internet connection.

Why cannot I see live lighting previews on Chroma studio?

Live lighting previews are currently unavailable on the beta. It will be added in future updates.

Troubleshooting FAQs

Why did I log out of Synapse 3 when I logged out of Razer Cortex?

Since Razer Synapse 3 and Razer Cortex use the same account credentials, once you log out of one (1) software the other will be required to be signed in again.

When using the Razer Atheris, why cannot I open Razer Synapse 3? When I try to open Synapse 3, I get a "Failed to Start" error.

Make sure your Operating System and Razer Synapse 3 are up to date with all the latest updates.

  1. To obtain all the latest updates to Synapse 3, unplug any Razer peripherals from your system.
  2. Once your devices are unplugged, you should be able to open Razer Synapse 3 and you will be able to follow the steps below:
    1. If you are not able to open Razer Synapse 3, uninstall Synapse 3 from your system and reinstall the latest version of Synapse 3.
    2. From there, click on the gear icon in the upper-right corner of Razer Synapse 3 to open the Settings.
    3. Click on "ABOUT".
    4. Select "CHECK FOR UPDATES".

I cannot log in and reset my password in Razer Synapse?

This is mostly due to not clicking the link in the activation email if your account was created less than seven (7) days ago. Double-check your spam or junk folder for the confirmation e-mail.

If the account is more than seven (7) days, you will need to re-register and, this time, activate the account.

I've already updated my Razer apps but I still can’t see the Guest option. How will I be able to use this feature?

Try to restart the application twice to clear the login screen's cache. You’d be able to see the “Continue as Guest” button on its next launch and use Razer Synapse or Razer Cortex as a guest.