Choose Your Region/City

Select your region/city so as to get support for your region.

Razer Synapse for Xbox Support

Common Questions

Can I have two of the same product configured separately on Synapse for Xbox?

Yes, and not just two! Synapse for Xbox can detect and allow up to four controllers to be configured individually.

Can I use Synapse for Xbox when I am not connected to the internet?

The Razer Wolverine Ultimate controller supports offline mode, which allows you to save up to two profiles on hand via the devices’ on-board storage. However, for optimal usage and to enjoy up to 500+ profile creation, we recommend you connect to the internet for profile configuration.

Does Synapse for Xbox have any cost or subscription fee?

No, Synapse for Xbox is a free-to-use software without any subscriptions tied to it. It will always be free-of-charge.

How do I change the app language?

The app language will automatically change according to your system language or default input language. If it does not change automatically, try the actions below:

  • Logout and login your Xbox Live account again.
  • Reinstall app.

How do I submit feedback to Razer on Synapse for Xbox improvements?

You can send us your feedback through our Contact Us form. We are happy to know your feedback.

What are Chroma effects?

Chroma effects are Chroma lighting profiles that can be chosen from the Synapse for Xbox app. The effects available for Synapse for Xbox are Breathing, Immersive, Reactive, Spectrum Cycling, Static, and Wave. You can also create your own palette from the 16.8 million colors available.

Can I import or export Chroma effects to other devices?

Chroma lighting effects on Synapse for Xbox are specially and solely created for Razer Wolverine controllers for best lighting effects presentation. Thus, we do not support the import or export function to other devices.

Can I use the Remap and Switch Profile buttons of the Quick Control Panel when I am using the Synapse for Xbox app at the same time?

To avoid any confusion when the Synapse for Xbox app is active, the “Remap” and “Switch Profile” buttons of the Quick Control Panel are deactivated. They will be re-activated when the app is closed, and the active profile will revert to on-board profile. To exit the app, press “B” at the home page.