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Razer Cortex Mobile Support

Common Questions

What is Razer Cortex Mobile?

Razer Cortex Mobile is a one-stop Android app launcher designed to enhance your mobile gaming experience and productivity, exclusively for our Razer fans.

What does the Razer Cortex Mobile application offer?

Razer Cortex Mobile application offers:

  • curated mobile game recommendations on the Feature page,
  • optimization of game performance on Razer phones with Game Booster,
  • an efficient library display and easy launching of installed gaming apps, and
  • a way to earn Razer Silver by logging in with your Razer ID and playing Paid to Play games.

More ways to earn Razer Silver will be introduced soon. Stay tuned!

Which smartphones support Cortex Mobile?

The application is available for download on most Android devices, Android 7.1 and higher. Game Booster is exclusively available in Razer Phone 1 and 2 only. Search your Google Play Store to find out if Razer Cortex is available for download.

In which regions will Cortex Mobile be available in?

The application is available for download in the following regions:
  • Algeria
  • Argentina
  • Australia
  • Austria
  • Bahrain
  • Belgium
  • Belize
  • Bolivia
  • Brazil
  • Brunei
  • Bulgaria
  • Canada
  • Chile
  • Colombia
  • Costa Rica
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Ecuador
  • Egypt
  • El Salvador
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Guatemala
  • Honduras
  • Hong Kong
  • Hungary
  • India
  • Indonesia
  • Iraq
  • Ireland
  • Israel
  • Italy
  • Jamaica
  • Japan
  • Jordan
  • Kuwait
  • Latvia
  • Libya
  • Luxembourg
  • Macau
  • Malaysia
  • Malta
  • Mexico
  • Morocco
  • Netherlands
  • New Zealand
  • Nigeria
  • Norway
  • Oman
  • Pakistan
  • Panama
  • Paraguay
  • Peru
  • Philippines
  • Poland
  • Portugal
  • Puerto Rico
  • Qatar
  • Reunion
  • Romania
  • Russia
  • Saudi Arabia
  • Singapore
  • Slovakia
  • Slovenia
  • South Africa
  • South Korea
  • Spain
  • Sweden
  • Switzerland
  • Taiwan
  • Thailand
  • Trinidad and Tobago
  • Tunisia
  • Turkey
  • UAE
  • United Kingdom
  • United States
  • Uruguay
  • Venezuela
  • Vietnam
  • Yemen

What will be shown in Featured?

Discover a suite of recommended game titles that we will introduce weekly to download and play. Supported Paid to Play games will be featured as well.

How does Razer Cortex Mobile's library work?

The library in the application will search and show all your installed games. Your three most recently played games will be displayed at the top for your convenience. You can add or remove games with ease using the "Manage Games" function.

How do I create a Razer ID for Razer Cortex Mobile?

If you want to create a Razer ID for Razer Cortex Mobile, simply tap “SIGN UP” at the top-right corner of the application to create a Razer ID. You will receive a confirmation email upon successful creation of your account. To maximize your Cortex Mobile experience, create a Razer Gold account to earn bonus Razer Silver and track your Silver balances.

Can I sign in to Razer Cortex Mobile with my social network accounts?

Of course! Facebook, Google+, and Twitter IDs are supported. We'd be pleased if you’d invite your friends to download Cortex Mobile and try out the features.

Can Razer Cortex Mobile be used offline?

We highly recommend you have internet access to enjoy the full features of Cortex Mobile. When offline, you’d still be able to view your games library and use Game Booster. However, you will not be able to play Paid to Play games and earn Razer Silver offline.

How do I see my Razer ID profile and other information on Razer Cortex Mobile?

To see your Razer ID profile and other information, simply tap on the avatar at the upper-left corner to view the profile menu.

What do games under in the 120hz games category offer?

These are 120Hz UltraMotion refresh rate-enabled games. Razer Phone users will enjoy customizing either the game in Game Booster or the phone settings to support 120hz feature.

What languages are supported by Cortex Mobile?

Razer Cortex Mobile supports the following languages:

  • Arabic
  • Chinese (Simplified) – China
  • Chinese (Traditional) – Taiwan
  • Danish
  • Dutch
  • English – AUS (where different)
  • English – UK (where different)
  • English – US
  • Finnish (Suomi)
  • French – EU
  • Germany – DE
  • Greek
  • Hebrew
  • Indonesian
  • Italian
  • Japanese
  • Korean
  • Malaysian
  • Norwegian
  • Polish
  • Portuguese – EU
  • Romanian
  • Russian
  • Spanish – EU
  • Swedish
  • Thai
  • Turkish

What data does Razer collect and does it share that data with any gaming partners?

You will be prompted for consent on the use of data upon creation of Razer ID and subscribing to our marketing updates. Razer collects the data provided on signing up with a Razer ID account as well as software usage and gaming activities tracked through Razer Cortex Mobile. Personal details are not shared with 3rd parties unless explicit consent is obtained from the user. Credit card information is strictly not stored by Razer.

What is Cortex Mobile Game Booster?

Game Booster is an exclusive feature in the Cortex application for Razer phones that allows you to customize games or phone performance profiles. You can customize the CPU, screen refresh rate, and anti-aliasing values for each game. Game Booster will assist to maximize your game’s performance on your Android device.

Does Razer Game Booster work on non-Razer phones?

Unfortunately, no. This feature is currently supported in Razer phones only.

How do I claim my next Daily Loot?

Once you have logged in with your Razer ID on Cortex Mobile, click on the Razer Silver coin surrounded with Chroma. Your Razer Silver will automatically be credited to your Razer ID account.

When will I be able to claim my next Daily Loot?

You will be able to claim your next Daily Loot 24 hours after logging in on Cortex Mobile.

I have missed a day of login, will my daily loot counter reset back to day 1?

Great news, no. Simply log in on Cortex Mobile the next day to claim your Daily Loot. There will be no reset.

Will I get to claim Bonus Silver on certain days from Daily Loot on Cortex Mobile?

Yes! You will be able to claim Bonus Silver upon logging into Cortex Mobile on the 10th day, 50th day, and 100th day. We may introduce new bonuses along the way. Stay tuned for more.

Can I click and claim the Razer Silver from Daily Loot if I am a guest?

Unfortunately, no. You must first log in to Cortex Mobile with your Razer ID.

Do I need to play a Paid-to-Play game in order to claim Razer Silver from Daily Loot?

There is no need to! You can claim Razer Silver from Daily Loot with or without playing a Paid to Play game on Cortex Mobile. Ensure you are logged in with your Razer ID.

How do I check how much Razer Silver I’ve earned from Daily Loot and Paid to Play in total?

Log in with your Razer Gold account to view your Razer Silver earn transactions or total account summary.

Troubleshooting FAQs

What should I do if I am not seeing new games under Razer Cortex Mobile's Featured and/or Paid to Play Silver icons?

If you are experiencing this issue, close the Razer Cortex Mobile application and relaunch the application.

What happens if the Cortex Mobile application crashes?

If the application were to crash, you may relaunch the app to check your game booster or supposedly earned Razer Silver from Paid to Play.

I was not able to earn Razer Silver upon logging in on Cortex Mobile. What should I do?

That should not happen. Contact customer support to assist you.