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Common Questions

What is Razer Cortex?

Razer Cortex brings enhanced gaming performance, system performance, and the ability to discover the best gaming deals on a single platform at just a click away.

Does Razer Cortex require Internet connection to function?

Razer Cortex requires an Internet connection to log in. Once logged in, you no longer need an Internet connection to use most of the features on Razer Cortex.

How much does Razer Cortex cost?

Absolutely nothing! We are providing this software as an added value to all our Razer fans and the community for their continued support and dedication to Razer.

I am a Razer Cortex user, how can I provide feedback?

We appreciate your feedback. To send us a report, open Razer Cortex and click your avatar in the upper right corner, then select “Feedback” from the dropdown list.

What languages does Razer Cortex support?

At the moment, we support English, Russian, French, Spanish, Portuguese-Brazilian, Traditional Chinese, Simplified Chinese, German, Korean, and Japanese. If you want us to support other languages, send us feedback and we'll see what we can do about it.

Where can I find the user manual in Razer Cortex?

You can access the Razer Cortex user guide by heading to the Settings menu, found at the top-right bar, and click "ABOUT". Then, select the “USER GUIDE” option. Alternatively, you can also download the Cortex User Guide.

How can I customize my Games tab?

You can customize both the game tiles' appearance and the order in which they are displayed. To change the appearance of your game tiles, click on the game, and select the ellipsis icon. You can change the cover art, add cover art, and even change the title if you're feeling creative.

To mark a game as a favorite, click on the game tile and select the star icon. Your favorite games will be shown before other games in your library.

How are games ordered in my Games tab?

Games are firstly ordered by favorites and non-favorites. Within each category games are ordered by total time played, with the most recently played games showing first. If there isn't game time logged in to your games, they will be alphabetically ordered.

How can I make in-game overlay disappear from my screen?

You can toggle the display of the overlay using the Show/Hide overlay hotkey, which is Ctrl + ‘ by default. This will not prevent you from starting your stream, recording video, or taking screenshots.

What is Razer Cortex: Deals?

Razer Cortex: Deals is a price comparison engine that tracks gaming deals and shows you the prices of digitally downloadable games across the top online game stores. A game's best price is clearly highlighted allowing you to save both time and money.

How often are prices scanned?

In order to make sure you are looking at the latest prices, Razer Cortex: Deals scans the stores every 15 minutes. At times it can take much longer for Cortex to update if there is a large number of recent game price-changes.

What stores does Razer Cortex: Deals scan?

Prices are compared for games on the following stores in the US region:

  • Amazon
  • Green Man Gaming
  • GamersGate
  • Origin
  • Steam
  • com
  • Paradox
  • Indiegala
  • Uplay
  • Fanatical
  • Net
  • Humble Bundle Store
  • GG
  • Razer Game Store
  • Nuuvem

How does game boosting work?

When you launch a game or manually trigger boosting, Razer Cortex temporarily shuts down processes your computer doesn't need to run when gaming, freeing up processing power and restoring them once you exit your game or return to normal mode.

Is there a way for me to control what processes Game Booster shuts down during gameplay?

Yes, head to “BOOST” to see the list of affected processes. Recommended settings are set by default but you can customize the boosting behavior and select each process that is shut down based on your own preference. If you feel lost with all the tinkering, just flip it back to Recommended settings to go back to default.

Do I need to launch my game from Cortex for Automatic Boosting to work?

No. As long as your game is recognized by Cortex and Automatic Boost is switched on, which is default, you can launch your game from Cortex, the start menu, or via desktop shortcut with Boosting enabled automatically.

Troubleshooting FAQs

What does the diagnostic report consist of?

The “Diagnose” tool generates a detailed report of your system's components, settings, and configurations.

If you're well versed in the ins and outs of your PC this is a great way to get an overview of your computer.

If your knowledge of your hardware isn't so extensive but you're looking to upgrade components, the “Diagnose” tool is a useful list to show an expert for advice on where your computer needs improvement.

I downloaded Razer Cortex and created an account, but I can't log in.

Activate your account by clicking on the verification link in the e-mail that was sent to your registered e-mail address. If the e-mail doesn't appear in your inbox, don't forget to check your spam folder. You should be able to log in once your e-mail address has been verified. If you are still having problems logging in, contact our Support Team.

I forgot my password, how can I reset it?

Visit https://razerid.razer.com/recovery. You'll need to enter your registered e-mail address and successfully complete an image verification test. An e-mail will be sent to your registered e-mail address with instructions to reset your password.

One of my games isn't showing up in my Games section, why is this happening and how can I add it?

Upon startup, Razer Cortex automatically scans your PC for installed games. If your game isn't showing up, it might not be supported. To manually add games, select the plus icon under "GAME BOOSTER" tab. If your game doesn't appear in the list of known applications, click the plus icon at the right side of the window and click the folder icon to browse for games manually.

Why can't I buy games on Razer Cortex: Deals?

Because Razer Cortex: Deals is a price comparison engine, the purchasing portion is left to the stores themselves. The objective of Razer Cortex: Deals is to give you a clear and unbiased view of where to get the best price for your games.

I am unable to boost a certain game with Razer Cortex. Help?

We are continuously improving compatibility with all games, but a quick solution would be to use the manual "BOOST NOW" button under the “BOOST” tab.

Why should I defrag my game files?

Defragging your game files will improve loading times for your games. When using Defrag, Razer Cortex efficiently organizes game data on your hard drive in the same location. A word of caution though, if you are using a Solid State Drive (SSD), defragging is not necessary or recommended.

I've already updated my Razer apps but I still can’t see the Guest option. How will I be able to use this feature?

Try to restart the application twice to clear the login screen's cache. You’d be able to see the “Continue as Guest” button on its next launch and use Razer Synapse or Razer Cortex as a guest.

Hardware

What does the diagnostic report consist of?

The “Diagnose” tool generates a detailed report of your system's components, settings, and configurations.

If you're well versed in the ins and outs of your PC this is a great way to get an overview of your computer.

If your knowledge of your hardware isn't so extensive but you're looking to upgrade components, the “Diagnose” tool is a useful list to show an expert for advice on where your computer needs improvement.