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7.1 Surround Sound Support

Common Questions

How do I unlock the 7.1 surround sound?

Download the 7.1 Surround Sound software and use the activation code that came with your headset purchase. You will need a RazerID to activate the software. Currently, the activation code is included with a purchase of Razer Kraken and Razer Kraken X.

How do I know that the 7.1 Surround Sound is turned on?

You will know that 7.1 Surround Sound is turned on when you see the button change to "Turn OFF" and grayed out as well as the speaker animation in middle is active.

Can I enable or disable the 7.1 Surround Sound effect after it is installed?

Yes. Simply click on the 7.1 Surround Sound icon in the system tray and click the slider to turn it on or off. Or, open the 7.1 Surround Sound app and click on "Turn ON" or "Turn OFF" button.

Does 7.1 Surround Sound require an Internet connection to function?

After the initial RazerID login and activation, the 7.1 Surround Sound does not require an internet connection to function.

Does my game have to support 5.1 or 7.1 for 7.1 Surround Sound to work?

Stereo games will be virtualized seamlessly with 7.1 Surround Sound. Games with 5.1 and 7.1 audio support will receive optimal surround sound reproduction.

Will 7.1 Surround Sound work if there are other sound processing software active in my system?

It will depend on the audio processing software. However, for better results, it is recommended to run only one audio processing software at a time.

Does the type of headphones I use matter when using Razer 7.1 Surround Sound?

The Razer 7.1 Surround Sound will work with any analog headset.

Troubleshooting

How do I uninstall 7.1 Surround Sound?

To uninstall 7.1 Surround Sound, follow the steps below:

  1. Right-click the Start menu and find "Apps & Features".
  2. In the Apps & Features Settings, find "7.1 Surround Sound" and click “Uninstall”.
  3. Allow the uninstaller to make the changes on your computer and wait for the uninstaller to complete uninstallation.
  4. It is recommended to restart your PC after uninstalling apps.
     

How do I use the 7.1 Surround Sound software to experience 7.1 surround sound quality?

In order for 7.1 Surround Sound to take effect, it has to be selected as the system's default playback device. Please ensure "Speakers (7.1 Surround Sound)" is selected as default in the Sound settings. Then, launch the 7.1 Surround Sound software and select the output device that you would like to apply 7.1 Surround Sound on. If you are using an analog headset connected to your system's 3.5mm port, please select your system's onboard audio playback device (e.g., Realtek High Definition Audio, etc.). In the 7.1 Surround Sound software, ensure that it is turned on.

For best results, make sure that the Spatial surround is turned off in the Windows Sound settings.

Why is my 7.1 surround sound not providing me audio in Skype and Microsoft Teams?

Do not select 7.1 surround sound as your playback device for Skype and Microsoft Teams, as it is primarily meant for game audio. Select "Realtek High Definition Audio" or your speakers output for chat audio.

My voice chat is not working while using 7.1 Surround Sound

This is a known issue which the team is working on delivering through a software update. Meantime for recovery, please uninstall and reinstall the 7.1 Surround Sound using the latest version found here: https://razer.com/7.1-surround-sound

I have selected the “7.1 Surround Sound” as default device but why is the 7.1 Surround Sound Razer Swoftware is still showing an exclamation mark?

This issue has been fixed with the latest software update. You may update your 7.1 Surround Sound software by opening the application, going to the Settings, and selecting "CHECK FOR UPDATES".

Why is my voice chat not working while using 7.1 Surround Sound Razer Software?

This issue has been fixed with the latest software update. You may update your 7.1 Surround Sound software by opening the application, going to the Settings, and selecting "CHECK FOR UPDATES".

Why are there no devices seen in Synapse 2 Razer Surround Pro calibration wizard?

This issue has been fixed with the latest software update. You may update your Razer Surround Pro software by opening the application, going to the Settings, and selecting "CHECK FOR UPDATES".

Why is there an unexpected error page shown for 7.1 Surround Sound Razer Software?

This issue has been fixed with the latest software update. You may update your 7.1 Surround Sound software by opening the application, going to the Settings, and selecting "CHECK FOR UPDATES".

Why is my playback device still showing "7.1 Surround Sound" after uninstallation?

This issue has been fixed with the latest software update. You may update your 7.1 Surround Sound software by opening the application, going to the Settings, and selecting "CHECK FOR UPDATES".

I need to reinstall my Razer Surround Pro due to a problem with my PC. Where can I download the installer?

Please download the installer here.

I applied additional cooling to the PSU, the fans on my Razer Core V2 sounds louder. Why is this so?

Core V2 uses two temperature sensor deltas to determine the fan speed. One sensor is located on the side of the graphics card and the other one is located on the underside of the PSU. When there is a rise in the temperature delta in these sensors, the fan speed will increase and produce a noticeable noise.

Hardware

Does the type of headphones I use matter when using 7.1 Surround Sound?

The 7.1 Surround Sound will work with any analog headset.

Software

I’ve recently received an activation code for the 7.1 Surround Sound. But, I still have the Razer Surround/Surround Pro installed. Do I need to remove the Razer Surround/Surround Pro to be able to use the 7.1 Surround Sound app?

Congratulations on getting the 7.1 Surround Sound! It is not necessary to remove the Razer Surround/Surround Pro, you can use either software. We recommend to use the 7.1 Surround Sound and disable or turn OFF the Razer Surround/Surround Pro, especially if you’re using the Kraken (2019), Kraken X, or newer analog headset for better surround sound experience.

Are there any special requirements to install 7.1 Surround Sound?

The 7.1 Surround Sound requires Windows 10 64-bit operating system.

Will 7.1 Surround Sound work if there are other sound processing software active in my system?

It will depend on the audio processing software. However, for better results, it is recommended to run only one audio processing software at a time.