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7.1 Surround Sound Support

How do I unlock the 7.1 surround sound?
Download the 7.1 Surround Sound software and use the activation code that came with your headset purchase. You will need a RazerID to activate the software.
How do I use the 7.1 Surround Sound software to experience 7.1 surround sound quality?
In order for 7.1 Surround Sound to take effect, it has to be selected as the system's default playback device. Please ensure "Speakers (7.1 Surround Sound)" is selected as default in the Sound settings. Then, launch the 7.1 Surround Sound software and select the output device that you would like to apply 7.1 Surround Sound on. If you are using an analog headset connected to your system's 3.5mm port, please select your system's onboard audio playback device (e.g., Realtek High Definition Audio, etc.). In the 7.1 Surround Sound software, ensure that it is turned on.
For best results, make sure that the Spatial surround is turned OFF in the Windows Sound settings.
How do I know that the 7.1 Surround Sound is turned on?
You will know that 7.1 Surround Sound is turned on when you see the button change to "Turn OFF" and grayed out as well as the speaker animation in middle is active.
Can I enable/disable the 7.1 Surround Sound effect after it is installed?
Yes. Simply click on the 7.1 Surround Sound icon in the system tray and click the slider to turn it on or off. Or, open the 7.1 Surround Sound app and click on "Turn ON" or "Turn OFF" button.
Why is my 7.1 surround sound not providing me audio in Skype and Microsoft Teams?
Do not select 7.1 surround sound as your playback device for Skype and Microsoft Teams, as it is primarily meant for game audio. Select Realtek High Definition Audio or your Speakers output for chat audio.
Are there any special requirements to install 7.1 Surround Sound?
The 7.1 Surround Sound requires Windows 10 64-bit operating system
Does the type of headphones I use matter when using 7.1 Surround Sound?
The 7.1 Surround Sound will work with any analog headset.
How do I uninstall 7.1 Surround Sound?
To uninstall 7.1 Surround Sound, follow the steps below:
  1. Right-click the Start menu and find Apps & Features
  2. In the Apps & Features Settings, find 7.1 Surround Sound and click “Uninstall”
  3. Allow the uninstaller to make the changes on your computer and wait for the uninstaller to complete uninstallation.
It is recommended to restart your PC after uninstalling apps.
Does 7.1 Surround Sound require Internet connection to function?
After the initial RazerID login and activation, the 7.1 Surround Sound does not require internet connection to function.
Does my game have to support 5.1 or 7.1 for 7.1 Surround Sound to work?
Stereo games will be virtualized seamlessly with 7.1 Surround Sound. Games with 5.1 and 7.1 audio support will receive optimal surround sound reproduction.
Will 7.1 Surround Sound work if there are other sound processing software active in my system?
It will depend on the audio processing software. However, for better results, it is recommended to run only one audio processing software at a time.
I’ve recently received an activation code for the 7.1 Surround Sound. But, I still have the Razer Surround/Surround Pro installed. Do I need to remove the Razer Surround/Surround Pro to be able to use the 7.1 Surround Sound app?
Congratulations on getting the 7.1 Surround Sound! It is not necessary to remove the Razer Surround/Surround Pro, you can use either software. We recommend to use the 7.1 Surround Sound and disable or turn OFF the Razer Surround/Surround Pro, especially if you’re using the Kraken (2019), Kraken X, or newer analog headset for better surround sound experience.

Comparison Chart

7.1 Surround Sound Comparison against other surround offerings
  7.1 Surround Sound THX Spatial - Synapse Surround Pro
Products Kraken, Kraken X Kraken TE, Nari Essential, Nari, Nari Ultimate Select legacy headset models
Custom audio settings for every application No Yes No
Unlimited EQ profiles No Yes 10 preset EQ profiles
Positional sound calibration No Yes Yes
Software Standalone software *Windows 64-bit only Only available with Synapse 3 via wireless and USB connection Synapse 2 add-on
Subscription Voucher is included with headset purchase Free with headset installation Voucher is included with headset purchase