RazerCare Protection Plan-GB Support
What are RazerCare Protection Plans?
RazerCare Protection Plans extend your Razer product's coverage after the manufacturer warranty has expired. RazerCare Elite also includes Power Surge Protection and Accidental Damage protection. Additional program details can be found in the following FAQ's or by visiting razer.com/razercare.
What is covered by RazerCare Protection Plans?
RazerCare Elite Protection Plans provide the same coverage as your manufacturer limited warranty, including mechanical and electrical failures from normal use. In addition, Accidental Damage and surge protection are provided from day 1.
What items are eligible for RazerCare Protection Plans?
All new and refurbished Razer Laptops purchased from Razer.com or an authorized reseller. Coverage only applies in the country you purchased the laptop and the RazerCare protection plan in.
When does the RazerCare Protection Plan begin?
Power Surge Protection and Accidental Damage coverage begin day one and the remaining coverage takes effect once the manufacturer’s limited warranty has expired. If you purchase RazerCare after your product purchase, there is a 30 day wait period for Accidental Damage and Surge Protection claims.
How long does RazerCare extend my coverage?
Coverage is extended by 1 year for a total of 3 years of protection.
Once I purchase a RazerCare Protection Plan, do I need to register my product or do anything else?
You’re all set at the time of purchase! Registration is automatic. Protection Plan terms and conditions will be e-mailed to you shortly after your product has been purchased.
Do RazerCare Protection Plans cover Accidental Damage from Handling (ADH)?
RazerCare Elite includes Accidental Damage protection.
What is Accidental Damage from Handling (ADH) with RazerCare Elite?
ADH is defined as mechanical or operational failures resulting from accidental drops, spills, falls, and collisions that occur during normal handling.
Where can I find RazerCare terms and conditions?
Your specific terms and conditions will be sent to you shortly after your product is delivered. General RazerCare terms and conditions can be viewed here.
Is my RazerCare protection plan transferable to a new owner if I sell or gift my product?
Yes, simply email email@example.com or call 0800 / 358 1084 and a customer support representative will walk you through the transfer process.
Am I still covered if I lose my receipt showing I purchased a RazerCare Protection Plan?
Yes, simply email firstname.lastname@example.org or call 0800 / 358 1084 and provide your name and address you purchased the product under, and a customer support representative will be able to locate your certificate of insurance.
Can I cancel my RazerCare Protection Plan and receive a refund?
Yes, you are entitled to a full refund for the first 30 days.
Is there a deductible I have to pay on any repairs under RazerCare?
There is no deductible on repairs or replacements for laptops.
How do I file a claim with RazerCare?
To initiate a new claim, log into our web portal at www.simplesurance.co.uk/claims and select ‘Report a Claim’. Once selected, follow the instructions on the screen. In case of any questions or problems, please email our Customer Care team at email@example.com or call 0800 / 358 1084.
What information do I need to submit a RazerCare claim?
To submit a claim, you will need your certificate of insurance and your proof of purchase. We might request certain damage related information as well.
How does my product get serviced with RazerCare?
Laptops are serviced through Razer authorized repair centers. We will send you a prepaid shipping label and ship your product back to you once the repair is complete.
When I make a claim with RazerCare, how long does it take to repair my product?
We strive to have your product repaired and returned to you within 5 business days from the date your product is received by our repair facility.
With RazerCare, who pays the shipping fees to and from the repair center?
Shipping fees are covered by Razer as long as the product is being shipped to and from the country you purchased your product from.
Is there a limit to the number of claims I can make with RazerCare Protection Plans?
Yes, there is a maximum of 2 claims for your RazerCare protection plan.
If my product gets replaced, does my Protection Plan come to an end?
Yes, if your product is replaced it ends your Protection Plan for that product.
What if I have a problem with my Razer product when I’m traveling outside of the country I purchased RazerCare in, can I still use my RazerCare Plan?
Your eligible product is insured while You are abroad for a maximum of 60 consecutive days. We will service Your claim upon Your return to the Country of Residence where Your Policy was purchased or via an authorized repairer while abroad, at our discretion.
With RazerCare, can I have my phone or laptop repaired anywhere?
The RazerCare plan provides access to authorized Razer repair centers. No other repair centers will be authorized to repair your unit. We cannot reimburse you for any repairs made outside of the normal claims process.
Last update: 02-Jan-2020