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RazerCare Protection Plan-CA Support

What are RazerCare Protection Plans?
RazerCare Protection Plans extend your Razer product's coverage after the manufacturer warranty has expired. RazerCare Essential also includes Power Surge protection beginning day one. Additional program details can be found in the following FAQ's or by visiting razer.com/razercare.
What is covered by RazerCare Protection Plans?
RazerCare Protection Plans provide the same coverage as your manufacturer limited warranty, including mechanical and electrical failures from normal use. RazerCare Essential also includes Power Surge protection beginning day one.
What items are eligible for RazerCare protection plans?
All new and refurbished Razer Laptops and eGPU’s purchased from Razer.com.
When does the RazerCare protection plan begin?
Power Surge Protection begins day one and the remaining coverage takes effect once the manufacturer’s limited warranty has expired.
How long does RazerCare extend my coverage?
Laptop and eGPU coverage is extended by 2 years for a total of 3 years protection.
Once I purchase a RazerCare protection plan, do I need to register my product or do anything else?
You’re all set at the time of purchase! Registration is automatic. Protection Plan terms and conditions will be e-mailed to you shortly after your product has been delivered.
Do RazerCare Protection Plans cover Accidental Damage from Handling (ADH)?
RazerCare Essential does not include Accidental Damage protection.
Where can I find the RazerCare terms and conditions?
Your specific terms and conditions will be sent to you shortly after your product is delivered. General RazerCare terms and conditions can be viewed here.
Is my RazerCare protection plan transferable to a new owner if I sell or gift my product?
Yes, simply contact the RazerCare Protection Team at 800-210-2281 and they will walk you through the transfer process.
If I previously purchased my Razer product through Razer.com, can I still purchase the RazerCare Protection Plan?
RazerCare Essential can be purchased up to 11 months after the product purchase. Check RazerCare eligibility for your existing Razer gear here.
Can I purchase a RazerCare Protection Plan if I purchased my product somewhere other than the Razer Store website?
No, you can only purchase the RazerCare Protection Plan if you purchased your product from Razer.com. We are currently working on making the RazerCare Protection Plan available for products purchased from authorized resellers.
Am I still covered if I lose my receipt showing I purchased a RazerCare protection plan?
Yes, simply contact The RazerCare Protection Team at 800-210-2281 and provide the name and phone number you purchased the product under and they will be able to locate your proof of purchase.
Can I cancel my RazerCare Protection Plan and receive a refund?
Yes, you are entitled to a full refund for the first 60 days and a prorated refund after that, less any claims paid.
Is there a deductible I have to pay on any repairs under RazerCare?
There is no deductible on repairs or replacements for laptops or eGPU’s.
How do I file a claim with RazerCare?
You can call The RazerCare Protection team at 800-210-2281 anytime -24 hours a day, 7 days a week, 365 days a year.
What information do I need to submit a RazerCare claim?
All you will need is the phone number used when the RazerCare purchase was made, and the product that you purchased RazerCare for. The RazerCare Protection Team will walk you through the process.
How does my product get serviced with RazerCare?
Laptops and eGPU’s are serviced through Razer authorized repair centers. We will send you a prepaid shipping label and ship your product back to you once the repair is complete.
When I make a claim with RazerCare, how long does it take to repair my product?
We strive to have your product repaired and returned to you within 5 business days from the date your product is received by our repair facility.
With RazerCare, who pays the shipping fees to and from the repair center?
Shipping fees are covered by Razer as long as the product is being shipped to and from a Canadian address.
Is there a limit to the number of claims I can make with RazerCare protection plans?
No, we will cover claims up to the purchase value of the device. For example, if you have a laptop with a purchase value of $1,999.99, and the repair costs are $249.99, then you will have $1,750.00 remaining for potential future claims.
If my product gets replaced, does my protection plan come to an end?
Yes, if your product is replaced it ends your protection plan for that product.
What if I have a problem with my Razer product when I’m traveling outside of Canada, can I still use my RazerCare Plan?
Your protection plan benefits are limited to Canada. If you have a concern outside of Canada, we can still assist as long as you provide a Canadian address to ship the product to and from. You will be responsible for expenses incurred shipping your product to Canada and back to the country you are in if required.
With RazerCare can I have my laptop repaired anywhere?
The RazerCare plan provides access to authorized Razer repair centers. No other repair centers will be authorized to repair your unit. Should your unit require repair please contact The RazerCare Protection Team at 800-210-2281 and they will arrange to have your unit shipped to an authorized repair center, shipping charges are on us. We cannot reimburse you for any repairs made outside of the normal claims process.