Razer Phone 2 FAQs Support
What are the new functionalities coming with Android 9.0 Pie for the Razer Phone 2?
We aim to bring a great Android 9.0 Pie experience to the Razer Phone 2. Below are some of the major features that users will have with the Razer Phone 2:
Android 9.0 Pie Feature
Updated navigation using swipe motions
AI learns which apps you use most and will optimize battery usage for them
Set a schedule for your phone so you can get better rest
Anticipates your behavior and what apps or action you are going to take next
Block certain types of notifications
Android runtime will have apps launching faster and consuming less memory
Capture video in high-resolution with smooth playback
You may visit the Android 9.0 Pie page to learn more.
Can I download the Android 9.0 Pie on my Razer Phone 2 via OTA?
Yes. Android 9.0 Pie will be available for download via OTA.
Note: For those who purchased devices through a carrier, an OTA update will be available in accordance with those carrier’s specific build.
When will the official release of Android 9.0 Pie be available for download on the Razer Phone 2?
The official release of Android 9.0 Pie for Razer Phone 2 will be available in Q1 2019.
Note: that for those who purchased devices through a carrier, an OTA will be available in accordance with those carrier’s specific build.
I updated my Razer Phone 2 to Android 9.0 Pie – I do not like it. Can I downgrade back to Oreo 8.1?
Yes. Download and follow the steps in the Razer Phone Dev Tools page to reload your device with the factory images.
Note: Manually flashing system images (including reverting back to Oreo) requires a full device reset and removes all user data on the device.
I bought my Razer Phone 2 from 3 retail stores; can I still try out Android 9.0 Pie?
Yes, but for those who have purchased devices through a carrier, an OTA update will be available in accordance with those carrier’s specific build.
What game controllers are compatible with the Razer Phone 2?
The Razer Phone 1 and 2 do not support PS4 or Xbox or third-party Controllers. They are only compatible with the Razer Raiju Mobile.
What games are optimized for the 120hz refresh rate of the Razer Phone 2?
Based upon tests performed internally at Razer, the titles listed below support UltraMotion™ but do not necessarily reach 120 FPS. Some titles are still under development, thus feature sets are subject to change.
The list is as of September 2018, however, new titles are being added all the time and other titles may be supported.
RPG or MMORPG
Arena of Valor
RULES OF SURVIVAL
Puzzle or Strategy
Does the Razer Phone 2 support Traditional and Simplified Mandarin Chinese character inputs?
Yes, this is supported on the Razer Phone 2, just download the desired input application from the Google Play Store.
What other mobile networks will the Razer Phone 2 work with?
The Razer Phone 2 will work with GSM networks like AT&T and T-Mobile. It will also work with Verizon’s 4G LTE Network. CDMA networks like Sprint and Verizon CDMA are not supported.
What is the battery life of the Razer Phone 2?
The Razer Phone 2 is equipped with a huge 4,000mAh battery that will last you all day.
Is battery on the Razer Phone 2 removable?
The Razer Phone 2 features a built-in battery pack and is not removable.
How much storage does the Razer Phone 2 have?
The Razer Phone 2 has an internal storage of 64GB UFS that can be expanded up to 1TB using the microSD (class 10) slot.
Does the Razer Phone 2 supports Bluetooth®?
Yes. The Razer Phone 2 does support Bluetooth® 5.0.
What Bluetooth profiles are available on the Razer Phone 2?
The Razer Phone 2 supports A2DP, AVRCP, HDP, HSP, HFP, HID, OPP, PAN, GATT, MAP, PBAP, and FTP.
Does the Razer Phone 2 supports Miracast and other wireless display or screen mirroring options?
How is the Razer Phone 2 different from an iPhone or Android phone?
The Razer Phone 2 is an Android device running version Oreo 8.1. However, our team of engineers has taken the experience to the next level by including hardware and software features you have never experienced like our 120Hz display featuring UltraMotion™ technology.
What version of Android is coming with the device?
The Razer Phone 2 will launch with Android Oreo 8.1. However, it can be updated to Android Pie.
How do I back up the data on the Razer Phone 2?
With the Razer Phone 2 having an Android OS, it is easy to back up your data. If you are concerned about the photos you have taken, back them up with Google Photos which will save your photos in the cloud. Your contacts and apps will be stored in Google's cloud as well. Any other files will require you to connect the Razer Phone 2 to your computer and transfer files over to a safe location.
Can I still recover my data when the Razer Phone 2 is lost or dead?
In the unfortunate event that this happens, you may not be able to recover everything on your Razer Phone 2. However, if you have backed up your data on your Google account, you may be able to find your contacts, photos, and videos online.
If I enable Root Access on the Razer Phone 2, will it void the warranty?
Modifying your Razer Phone 2 by unlocking the bootloader or rooting your device will definitely void your warranty.
Is it possible to upgrade the storage of the Razer Phone 2?
Yes, you can extend the storage up to 1TB using the microSD (class 10) slot.
What color is the Razer Phone 2 available in?
The Razer Phone 2 is only available in black.
Does the Razer Phone 2 have a Biometrics security feature?
The Razer Phone 2 features a fingerprint sensor built into the power button.
Does the Razer Phone 2 have a facial recognition feature?
No, the Razer Phone 2 does not feature facial recognition.
Does the Razer Phone 2 have multi-touch functionality?
Yes, the Razer Phone 2 does support multi-touch functionality.
Will the charging performance be affected if I have a phone case on the Razer Phone 2 when wireless charging?
Yes. Phone cases increase the optimal distance between your Razer Phone 2 and the wireless charger. This may impact the charging ability and charging speed.
Note: Do not use phone cases with metal surrounding the phone. During the wireless charging, the back of the Razer Phone 2 cannot have any attached iron, metal, coins, IC cards, bank cards, magnetic absorbers or other metal objects.
Are there any memory or color options for the Razer Phone 2?
The Razer Phone 2 only comes in the black color and with 64GB of internal storage and 8GB of RAM.
Can I use exFat formatting on an SD card in the Razer Phone 2?
The exFat file format is not supported on the Razer Phone 2.
How thin is the Razer Phone 2?
The Razer Phone 2 is 8.5mm thin and feels great in your hands.
Is there a built-in "intelligent assistant" for the Razer Phone 2?
Yes. The Razer Phone 2 supports Google Assistant that can help you with nearly any task.
Is the Razer Phone 2 capable of virtual reality?
The Razer Phone 2 does not support certain types of VR like Daydream but can support Google Cardboard.
Does the Razer Phone 2 have gesture customization?
By default, Razer Phone 2 uses Nova Launcher that supports full gesture customization.
Is the Razer Phone 2 unlocked?
There are both unlocked and locked versions of the Razer Phone 2, depending on your place of purchase. Check with your retailer for more details.
How do I transfer the files from my previous phone to the Razer Phone 2?
If you are coming from another Android device, it is quite easy to transfer your data over to your Razer Phone 2. Follow the instructions when you first boot up your Razer Phone 2, and it will tell you how to move from your old phone to set up your new one.
Where can I find the serial number of the Razer Phone 2?
You can find the Serial Number of your Razer Phone 2 by going to Settings > About Phone > Status.
What is the sound system used in the Razer Phone 2?
The Razer Phone 2 features dual front-firing stereo speakers enhanced by Dolby Atmos for an immersive audio experience.
What is an IMEI number and how do I find it?
IMEI or International Mobile Equipment Identity number is a unique number to identify 3GPP and iDEN mobile phones. You can find the IMEI number of the Razer Phone 2 in the following locations:
- On a sticker underneath the box, your phone came in.
- By entering "*#06#" on your Razer Phone 2's dial pad.
- By removing the SIM tray and viewing the IMEI number on the bottom of the SIM Tray.
Can I use the accessories from the original Razer Phone with Razer Phone 2?
We suggest that you use the accessories that come with the Razer Phone 2. We have tested accessories from the Razer Phone with the Razer Phone 2 and the basic functions worked fine, however, we cannot guarantee complete compatibility or optimal performance. Also, the case for the original Razer Phone is not compatible with the Razer Phone 2.
What is the Vapor Chamber Cooling System in Razer Phone 2?
Razer Phone 2's cooling system utilizes a custom vapor chamber system which provides more surface area for heat to dissipate.
Does Razer Phone 2 support Dual SIM?
No, Razer Phone 2 does not support Dual SIM or eSIM.
Does the wireless charging dock come with the Razer Phone 2?
No. The Razer Wireless Charger is sold separately.
What type of wireless chargers work with Razer Phone 2?
Razer Phone 2 utilizes the Qi Wireless Charging standard and works with most wireless charging base stations above 5W.
How do I open and repair my Razer Phone 2?
All repairs for the Razer Phone 2 must be performed by an authorized Razer repair center. Opening your Razer Phone 2 will jeopardize your warranty and cause damage to the seals that protect your phone from liquid and dust intrusion.
Why does my Razer Phone 2 show symbol H+ instead of LTE/LTE+?
Some AT&T plans may not have the correct LTE provisioning for newer LTE device such as Razer Phone 1/2. Please reach out to AT&T support to have it corrected.
I encountered software bugs on my phone with Android 9.0 Pie. How do I fix this?
If the bug is related to the application, check if there is a newer version of the application that is compatible with Android Pie. However, if it is a bug with the Android Pie OS, provide your feedback to our Customer Support.
Is it normal for the Razer Phone 2 to heat up while charging?
Yes, some warmth should be expected from the Razer Phone 2 during charging, but it should not be uncomfortable to touch. This is particularly normal when using the wireless charger, as heat is the byproduct of energy transfer through inductive coupling.
Why is the Flash on my Razer Phone 2 not firing after I tap the 2x zoom button?
Typically, you don’t use Flash for a long distance shot because the flash will not reach the subject. In this case, where you might want some zoom, we recommend pinch zooming to 1.9x or less to ensure the Flash will fire.
The HDR on the Razer Phone 2 camera stops working intermittently. How do I fix this?
Use Auto-HDR for the best results. Sometimes the HDR algorithm will see a scene differently than the human eye. Set HDR to On if you want to ensure the shot has HDR.
The Razer Phone 2's camera doesn’t allow me to take a Panorama picture in landscape orientation.
Panorama is great for capturing large scenes quickly. We built it to make it easy to use with one hand but we’re happy to take your feedback to the Camera team.
My Razer Phone 2's camera shutter button is stuck in Panorama.
There is an issue that is caused when a user quickly taps the shutter button multiple times in a row while in Panorama mode. This will be fixed in an upcoming app update. To resolve it, simply swipe to a different mode then swipe back. If that doesn’t resolve it, swipe away the app and relaunch the camera.
I cannot update my Apps from Google Play on my Razer Phone or Razer Phone 2.
Razer Phone users are unable to update their apps from Google Play such as Razer Chroma App, Razer Cortex Mobile, and Netflix This may happen if the user has the bootloader unlocked. Please ensure the customer has the bootloader locked completely.
Note: Enabling root access or unlocking the phone's bootloader will void the warranty.
What should I do if I am hearing random crackling or popping noise on my Razer Phone 2 speakers?
If you are having issues with your Razer Phone 2 speakers like crackling, popping noise or sound this may indicate that your Razer Phone 2 has a problem with either is software or hardware parts.
To help resolve the issue, follow the steps below.
What type and size of camera does the Razer Phone 2 have?
The Razer Phone 2 has a powerful dual-camera system that consists of both a 12MP wide-angle and 12MP telephoto module for excellent photos.
Which Bluetooth audio codecs does the Razer Phone and Razer Phone 2 support?
The Razer Phones support the following Bluetooth Audio Codecs:
- SBC - Low-complexity subband Coding
- AAC - Advanced Audio Coding
What is the video camera frame rate of the Razer Phone 2?
|Front-facing Camera||Back-facing Camera|
|1080P @ 30 FPS||4K @ 30 FPS|
|720p @ 30 FPS||1080p @ 30 FPS|
|480p @ 30 FPS||720p @ 30 FPS|
What camera modes are available on Razer Phone 2?
The Razer Phone 2's camera comes with Photo, Video, Portrait, and Beauty modes. As of Oct. 22, 2018, an update via Google Play has also added the Panorama mode.
Where can I find the Panorama feature on Razer Phone 2?
As of Oct. 22, 2018, Razer has added the Panorama mode as an app update. If your phone does not have automatic updates enabled, head over to Google Play Store and download the latest update to your Razer Camera App.
Does the Razer Phone 2 have a headphone jack?
The Razer Phone 2 includes a headphone adapter in the box that utilizes its own 24-bit DAC for the best experience when using your old headphones. You can also plug any USB C headphones right into the phone like the Razer Hammerhead USB-C headset.
Razer Phone 2 freezes during streaming video/gif with Chrome. What should I do?
Please update Chrome to version 77.0.3865.83 or newer version.
What are the expansion slots available for the Razer Phone 2?
The Razer Phone 2 features an expandable storage slot that supports SD cards of up to 1TB in size.
What is the screen of the Razer Phone 2 made of? Is it scratch-proof or shock-proof?
The screen is made of durable Corning Gorilla Glass 5. It is strong and scratch-resistant, but not shockproof. If you are worried about cracking it, we suggest you purchase a tempered glass screen protector.
Does the Razer Phone 2 have USB mini ports or USB type-C for charging?
The Razer Phone 2 supports USB Type-C for charging. Plug it into our Charging brick to get topped off quickly.
Where are the wireless charging coils on the Razer Phone 2?
The coils are located near the bottom center of the phone. Refer to the diagram below for the location of the charging coils on the Razer Phone 2. If attempting to use the phone on any Qi-enabled charger, be sure to align the coils of the phone to the coils on the charger.
Is the Razer Phone 2 waterproof?
The Razer Phone 2 is tested with IP67 water and dust ingress resistance, meaning that it is protected from submersion in freshwater up to 1m deep for up to 30 minutes.
The power adapter and accessories are not water-resistant. Splash, water, and dust resistance are not permanent conditions and resistance may decrease as a result of normal wear. Do not attempt to plug in accessories or charge cables to the Razer Phone 2 USB Type-C receptacle if exposed to wet conditions. Should your phone get wet, dry it thoroughly with a soft, dry cloth. Ensure your phone and USB-C port is fully dry before attempting to charge your phone again and/or remove your SIM card tray.
Note: The damages caused by sand and/or liquid will not be covered by the warranty.
Where can I find "Gamebooster" on Razer Phone 2?
Game Booster is now integrated with Cortex. Open Cortex and you will find Gamebooster from the menu.
How can I get the Razer logo on the Razer Phone 2 to light up with app notifications?
Ensure that you have installed the Razer Chroma Configurator app. If you have notifications turned on in the Chroma app, the Razer logo on the back of the phone will light up once you receive a notification.
To check if Notifications are turned on, tap to expand the Razer Phone 2 settings in your Chroma app.
Note: If your phone's battery is below 10%, app notification will automatically be disabled until you start charging your phone or your phone battery reaches above 10%.
Can I configure the color of the notification light on the Razer Phone 2 for each individual app that sends a notification?
No. The Razer Chroma App does not natively support changing the color of the notification light based on the individual application. By default, the notification light will default to the system or app default color.
How do I clear the app notification light from the logo on my Razer Phone 2?
To clear app notification lights from your Razer logo, unlock your phone and view your notifications. If you want to get rid of all notification lights, go into your Chroma app and disable notifications.
Is it possible to customize the theme of the Razer Phone 2?
Yes, you can customize the theme of the Razer Phone 2 by opening the "Theme Store app", downloading a theme you like and applying that theme to the phone.
Does the Razer Phone 2 Logo light up and feature Chroma effects?
Yes, the Razer Logo lights up and you can change the color of the logo using the Chroma App. The Razer Phone 2 comes pre-installed with the Chroma App and features the Razer Chroma lighting effects of Breathing, Spectrum Cycling and Static.
Does the Razer Phone 2 support RCS (Rich Communication Services)?
Currently, Razer Phone 2 does not support RCS.
Is the bootloader for the AT&T version of Razer Phone 2 unlockable?
Yes, the bootloader for the AT&T version of the Razer Phone 2 is unlockable but will be shipped locked to enable android pay and other critical functionality.
Does the Razer Phone 2 support rSAP (remote SIM access profile)?
No. The Razer Phone 2 does not support rSAP or Remote SIM Access Profile.
What is the difference between the Android Operating System and the OS on the Razer Phone 2?
The Razer Phone 2 was made as close to stock Android as possible. Our engineers have added some neat features like a license to Nova Launcher, the best Android launcher on the market, and added some performance enhancements so that you can play your favorite games longer.
Where can I get the written offer for delivering open-source code of Razer Phone 2
The software included in this product contains copyrighted software that is licensed under the GPL. A copy of that license is included with the documentation of this product. You may obtain the complete Corresponding Source code from us for a period of three years after our last shipment of this product, which will be no earlier than October 17, 2018, by sending a money order or check for 10 Euros to:
GPL Compliance Division
RAZER (Europe) GmBH
Essener Bogen 23
D-22419 Hamburg, Germany
Please write “source for Razer Phone 2” in the memo line of your payment.
You may also find a copy of the source at https://developer.razer.com/razer-phone-dev-tools/kernel-source-code/
Beauty mode on the Razer Phone 2 makes me look weird sometimes. Why can’t I customize each part of my face?
We focused a lot on making our camera easy to use. Adding a single slider that adjusts everything slightly makes this possible. We recommend setting the slider to very low for more natural look and high for a more animated look. Have fun with it!
Last update: 13-Feb-2020