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Razer Pay Singapore Support

What is Razer Pay™?

Razer Pay™ is the e-wallet app designed for youth and millennials. Go cashless with an e-wallet that lets you make payment across the most well-used retail and services in the region. Pay everywhere, transfer funds quickly, and top up cash easily with a single dedicated app.

Why should I use Razer Pay™?

These features are available on Razer Pay™:

  • Pay Everywhere

    Use Razer Pay™ to buy your favourite games, entertainment, food, mobile top-ups, and more.

  • Transfer Quick

    Send and receive funds with a few easy steps with your Razer Pay™ e-wallet at any time.

  • Top Up Easily

    Add funds to your Razer Pay™ e-wallet easily via online banking, debit and credit card.

Note: Top-ups at physical merchants only available in Malaysia.

Razer Pay™ is the e-wallet brought to you by the world’s leading lifestyle brand for gamers. In the coming months, Razer Pay™ will also be available in other Southeast Asian countries. Soon, Razer Pay™ users can enjoy a seamless cashless payment experience across the region.

Which countries is Razer Pay™ available in and what languages are supported?

Razer Pay™ is currently available in Singapore and Malaysia in English. Razer Pay Customer Support is currently available in English, Mandarin, and Bahasa, Melayu.

Can I use my Razer Pay™ Singapore account to make a payment to Razer Pay™ Malaysian merchants and vice versa?

No, you currently cannot make payments outside of the country that you are registered in.

Can I use the same Razer Pay™ app to sign up for a Razer Pay™ account in Singapore and Malaysia?

Yes, you can use the app for each account per country as long as you have a separate phone number for each country. You can also toggle between two logged in accounts by going to "Change Login Account" under the "Me" tab.

Are there any wallet usage limitations?

Yes, there are daily, monthly, and annual transaction limit as follows:

Transaction Limit Unverified Account Verified Account
Wallet Limit S$400 S$ 999
Daily Transaction Limit [Payment] S$ 400 S$ 999
Daily Transaction Limit [Transfer] -- S$ 500
Monthly Transaction Limit [Payment] S$ 800 S$ 2,500
Daily Top Up 2 times 10 times
Annual Transaction Limit [Payment] S$ 10,000 S$ 25,000

How do I sign up?

  1. Download the Razer Pay™ app (known as "Razer Pay™") from Apple's App Store or Google Play Store.
  2. Run the Razer Pay™ app and tap "Sign Up".
  3. Select "+65" and enter your mobile number and email.
  4. Verify your mobile number by entering the OTP sent.
  5. Enter your Full Name, Date of Birth and Nationality.
  6. Set up your login password and Payment PIN, and your account is created.

What features do I unlock by verifying my profile?

  • Transfer of funds to and from other Razer Pay™ users (including Lucky Packets)

Why is my NRIC/Passport information required for verification?

This is necessary for us to conduct due diligence and ensure a secure usage environment for our users. Razer places adequate protection to safeguard the personal data in our possession and under our control, in compliance with the obligations under the PDPA of Singapore.

How do I verify my profile?

  1. Under the "Me" tab, tap on "Verify your profile to access all features".
  2. You can choose to verify your account using your NRIC or Passport.
  3. Fill in the following information:

    • Full name as per NRIC
    • NRIC number / Passport Number
    • Passport expiry date (for users who want to submit ekyc with passport)
    • Nationality
    • Date of Birth
    • Gender (Optional)
    • Occupation (Optional)
    • Residential Address
    • Passport number (for users who want to submit ekyc with passport)
    • Passport expiry date (for users who want to submit ekyc with passport)

     

  4. You are required to take a picture of your NRIC front & back or Passport. Please review and ensure ID photo taken is in full-size, readable with no blur or glare.

     

    • If the ID photo is not satisfactory, tap "Take a new picture".

     

     

    • If the ID photo is satisfactory, tap "My Card is Readable" to continue.

     

  5. Next, you are required to take a selfie. Tap "Upload Selfie" and follow the guide on taking a clear selfie. Tap "Submit" once you are satisfied with the selfie taken.

  6. We will require 1 to 7 working days to verify your details. You will receive a notification upon verification success/failure.

How many accounts can I sign up for?

Per Razer Pay™ Terms of Service, each person shall only be eligible to register for one account per one valid Singapore NRIC/Passport. Duplicate accounts are not permitted and shall be terminated upon detection.

Can I sign up if I am not a resident of Singapore/Malaysia?

Yes, if you have a Singaporean/Malaysian mobile number and a valid passport.

Can I sign up with a non-Singaporean/Malaysian mobile number?

No, currently only Singaporean/Malaysian mobile numbers are allowed.

Is there an age limit to signing up?

You must be above the age of 16 to sign up.

How do I change my mobile number?

  1. Under the "Me" tab, tap on "Security", and then tap on "Change Mobile Number".
  2. Tap on "Change Mobile Number".
  3. Enter your new mobile number, and tap "Next".
  4. Enter your Payment PIN.
  5. Enter the OTP sent to your new mobile number.

Will my account be deactivated if I leave it idle?

Accounts that have not been logged into for the past 12 months will be frozen. You will need to contact our Customer Support to reactivate the account.

How do I close my Razer Pay™ account?

To close your account, please fill up the Account Closure Form and send it to us via the webform here.

I'm not getting any new message notifications from my friends. Why is that?

This occurs when you have disabled notifications from your friends. To enable notifications:

  1. Navigate to the "Me" tab in the bottom right-hand corner.
  2. Tap "Settings".
  3. Slide the "Notifications" switch to the right to enable new message notifications.

How do I mute my notifications?

To mute notifications:

  1. Navigate to the "Me" tab in the bottom right-hand corner.
  2. Tap "Settings".
  3. Slide the "Notifications" switch to the left to mute new message notifications.

Where can I check system notifications?

Our system will notify you of any upcoming maintenance, events, or other relevant information via the Razer Pay™ Home Screen. Tap the banner with the "[bell] icon" for further information.

How secure is Razer Pay™?

Your personal and financial information is secured and encrypted. Your Razer Pay™ account is kept secure with OTP. Razer Pay™ does not store any of your personal banking credentials, such as your online banking accounts or passwords.

How long does it take before each OTP expires?

Each OTP will expire after 3 minutes. If the OTP expires before you enter it, you will need to request for a new OTP. If you request for (and receive) a new OTP before the expiry period, the previously requested OTP will become invalid.

What should I do if I didn't receive an OTP?

You should receive your OTP within seconds. If you did not receive one:

  1. Tap "Resend OTP" to request for a new OTP.
  2. If resending does not work, check if your mobile network operator is currently down.

My account has been suspended. Can I reactivate my suspended account?

Please send the following details to us via the webform here:

  • Your registered mobile number
  • Your registered email address

I lost my login password. How do I retrieve it?

You can retrieve your login password using mobile OTP. At the login page, enter your mobile number under Account, and tap on "Forget password?" Tap "Yes" and enter the OTP sent to your mobile.
If you are logged in and would like to change your password, you can do so under the "Me" tab. Tap "Security", then tap "Change Login Password".

I lost my Payment PIN. How do I retrieve it?

  1. In the "Me" tab, tap "Security", then tap "Change Payment PIN".
  2. Confirm that you do not remember your Payment PIN by tapping "No".
  3. Enter the OTP sent to your registered mobile number.
  4. Enter your new 6-digit Payment PIN twice.
  5. Your new Payment PIN has been set.

Does Razer Pay™ have any type of Buyer Protection or escrow services?

No.

How do I report suspicious or fraudulent activity surrounding my Razer Pay™ account?

If you have experienced suspicious or fraudulent activity surrounding your Razer Pay™ account, including transactions you are not aware of, please contact our Customer Support team immediately

What does a “jailbroken / rooted device” mean?

  • Jailbreaking is generally performed on iOS devices to remove restrictions on your device, allowing you to install unauthorized third-party apps not offered on the App Store.
  • Rooting is the counterpart of Jailbreaking performed on Android devices. It allows you to grant specific app access to root permissions, allowing you to do almost anything you want to your device's operating system.

Can I access and log in to the Razer Pay app using a jailbroken / rooted device?

No.

Why can't I log in to the Razer Pay app using a jailbroken / rooted device?

For security reasons, Razer Pay is not available on jailbroken or rooted devices as these are automatically exposed to various security vulnerabilities.

If I log in to my account using a jailbroken / rooted device, will my account be suspended?

No. Your account will not be suspended. However, you will not be able to log in to Razer Pay using a jailbroken / rooted device.

What are the minimum OS versions for iOS and Android to install the Razer Pay app?

  • iOS 10.0 and above.
  • Android 4.4 and above.

How do I tell the date and time of a message?

Above your messages, you will see a grey timestamp. Messages which are more than 1 day old will have both the date and time shown.

What does the exclamation mark next to my message mean?

An exclamation mark means that your message didn't go through. This could be due to an unstable or unavailable network connection; Please check your mobile phone's network settings. You can resend your message by tapping the exclamation mark.

How do I use emojis?

Tap the "[smile] icon" to the right of your chat bar to access our emojis. Tap the emoji you want before sending it to your friends.

How do I delete a chat?

Tap and hold on the chat, then select “Delete conversation”.

How do I create a group chat?

You can create a group by following these steps:

  1. On the "Friends" tab, tap the "[+] icon" in the top right corner.
  2. Choose the option "Group Chat".
  3. Select your friends from your Razer Pay™ contact list.
  4. Tap "Done" in the top right corner.
  5. Type in your new group's name or subject.
  6. Tap "Add Group Chat" one last time. Your group has been created!

How do I remove a group member?

Only group owners can remove members from a group chat. Tap the "[person with a cog] icon" at the top right corner of the chat to enter the management page. Tap the "[-] icon" and select the member(s) you wish to delete. Tap "Done" at the top right corner and the person(s) would be removed.

How do I send images to my friends? Can I edit images before I send them?

  1. Open an individual or group chat.
  2. Tap the "[+] icon" to the right of your chat bar.
  3. Choose what you wish to send:
    1. Tap "Camera" to take a new photo. You can take multiple photos before selecting which to send.
    2. Tap "Image" to choose existing photos. Tap on the images to select those you wish to send.
  4. Once you are satisfied with your choice(s), tap "Send" in the bottom right corner.

How do I record voice messages?

  1. Tap the "[microphone] icon" to the left of your chat bar.
  2. Your chat bar will prompt you to "Hold Down to Talk"; Hold the chat bar down and begin speaking.
  3. Release the chat bar to complete the recording, which will send automatically.

Is there a time limit for voice messages?

Yes, Razer Pay™ has a time limit of 60 seconds on all voice messages.

How do I cancel a voice message recording?

While you are recording your message, simply slide upwards then release your finger to cancel your voice message recording.

How do I play a voice message I have received?

Tap the "[play] icon" to listen to voice messages you have received.

How do I find a friend?

On your "Friends" tab, navigate to the top right corner and tap the "[person] icon". Your Razer Pay Friends are listed here.

How do I control who can add me as a friend?

You will not be able to stop users from adding you as friend, but you may choose not to accept the friend request.

How do I add friends from the Contacts List on my phone?

  1. In the "Friends" tab, navigate to the top right corner and tap the "[+] icon".
  2. Tap "Add Contacts" from the drop-down menu.
  3. Select "Phone Contacts".
  4. Find your friend, and tap "Add Friend".
  5. Your friend will receive a notification. Once they accept, they will be added to your Razer Pay™ Friends.

How do I add friends using their Razer Pay™ account?

  1. In the "Friends" tab, navigate to the top right corner and tap the "[+] icon".
  2. Tap "Add Contacts" from the drop-down menu.
  3. Select "Scan QR Code", while your friend selects "My QR Code" on the same page.
  4. Scan your friend’s QR Code to add as friend.
  5. Your friend will receive a notification. Once they accept, they will be added to your Razer Pay™ Contacts.

How do I remove or cancel a friend request I sent out?

Once you have sent a friend request, you will not be able to cancel the outbound request.

Why haven't I received my friend's request?

Please check your mobile phone's network settings or ensure that you are connected to a reliable WIFI connection. You can also ask your friend to resend their friend request.

If you still cannot receive your friend request, please contact our Customer Support to resolve your issue.

How long does my friend request last?

Your friend request does not expire.

How do I accept a friend request?

In the "Friends" tab, you can view all incoming friend requests. Tap "Accept" for those you wish to add as friends.

How do I ignore a friend request?

If you wish to ignore a specific friend request, tap "Refuse" on the invite.

Why can't I add more friends?

You will not be able to add new friends if you have exceeded Razer Pay™'s limit of 1,000 contacts.

Can I add friends with Razer Pay™ accounts registered outside of the country that I am registered in?

No, currently you are only allowed to add friends with Razer Pay™ accounts registered in the same country.

How do I send a Lucky Packet?

Under the "Friends" tab, you can send a Lucky Packet to any of your Razer Pay™ Friends, and there are two ways to do so:
  1. You can initiate a chat with someone and tap the "[+] icon" at the bottom. You will see "Lucky Packet" as an option.
  2. In your Razer Pay Friends list, select the friend you wish to send a Lucky Packet to. Tap the "[Lucky Packet]" icon to send a Lucky Packet to that friend.

I can’t send a Lucky Packet. What should I do?

Please check the following:

  1. You have a good network connection.
  2. You have sufficient funds in your wallet. Don't forget to top up before spending!
  3. You had correctly entered your Payment PIN.
  4. You had not exceeded the annual transaction limit of S$25,000 for verified accounts. You would have received a notification when you reached an annual transaction amount of S$20,000 for verified accounts. If you are unsure, you may check with Customer Support.

How do I receive a Lucky Packet?

Tap the Lucky Packet message from your friend. Tap "Open" to reveal the amount you have received! The funds within the Lucky Packet will automatically be added to your wallet.

I can’t receive a Lucky Packet from my friend. What should I do?

Please check the following:

  1. Your friend had successfully made the transfer.
  2. You have a good network connection.
  3. You had not exceeded the annual transaction limit of S$25,000 for verified accounts. You would have received a notification when you reached an annual transaction amount of S$20,000 for verified accounts. If you are unsure, you may check with Customer Support.

Can I send a Lucky Packet to a non-Razer Pay™ user?

No, your friend will need to sign up for a Razer Pay™ account to receive a Lucky Packet from a Razer Pay™ account.

Can I transfer funds to a Razer Pay™ user who is not on my friend list?

No.

Is there a maximum limit per Lucky Packet?

Yes, the maximum amount per Lucky Packet S$500.

What happens when my friend does not open the Lucky Packet that I have sent?

After 24 hours, if the recipient has not opened the Lucky Packet, the Lucky Packet will become invalid and the funds returned to your wallet.

Can I recall a Lucky Packet?

No, you cannot recall a Lucky Packet once you have confirmed the transaction.

What can I do if I sent a Lucky Packet to the wrong person?

Razer Pay™ will not be able to reverse your transfer. You will need to speak to the recipient and request that they transfer back your funds.

Do I need a bank account to sign up?

No, a bank account is not required.

How do I top up my Razer Pay™ wallet?

Under the "Wallet" tab, tap on "Top Up". Enter the amount you wish to top up and select your top up method. You can top up your Razer Pay™ wallet using your bank account through eNETS, debit and credit card.

Can I top up my Razer Pay™ wallet using my credit card?

Yes, you can top up your Razer Pay™ wallet using your credit card.

Can I top up my Razer Pay™ wallet using my 16-digit prepaid card?

No.

Can I link my debit/credit card to my Razer Pay™ account?

Yes, tap on "Pocket" before selecting "Bank Card". Tap on "Add Card" to link your debit/credit card to your Razer Pay™ account.

How do I ensure that my debit/credit card can be used?

We will deduct S$1.01 from your debit/credit card once you have linked the card to your account. If the deduction is successful, we will refund the charge of S$1.01 back to you in 3 business days.

I have topped up my Razer Pay™ e-wallet. How long will it take before my funds are available for use?

Your funds will be available for use immediately.

What is the maximum Razer Pay™ wallet balance?

The maximum Razer Pay™ wallet balance is S$999 for verified accounts and S$400 for unverified accounts.

Is there a minimum balance I need to maintain in my Razer Pay™ wallet?

No.

Does Razer Pay™ offer any credit plans?

No.

Can I top up, transfer, or receive funds in different currencies?

No, you will only be able to transact in Singapore Dollars for your registered Singaporean account.

What is the difference between Wallet and Pocket?

Wallet deals with cash (i.e. payments and transfers), whereas pocket acts like a storage (i.e. debit/credit cards and coupons).

How do I transfer funds?

Tap the "Transfer" mini-application. Select your friend from the "To My Phone Contacts" list, or search for your friend’s number using the "To Razer Pay™ Account" function. Enter the amount you wish to transfer before tapping "Confirm".

You may also transfer funds to your friends through the "Friends" tab. Within the chat window with your friend, tap the "[+] icon" and tap "Transfer". Enter the amount you wish to transfer before tapping "Confirm".

You may also transfer funds using the "Scan" function. Scan the receiving party’s QR code in "Collect". Enter the amount you wish to transfer before tapping "Confirm".

I can't transfer funds, What should I do?

Please check the following:

  1. You have a good network connection.
  2. You have sufficient funds in your wallet. Don't forget to top up before spending!
  3. You had correctly entered your Payment PIN.
  4. You had not exceeded the annual transaction limit of S$25,000 for verified accounts. You would have received a notification when you reached an annual transaction amount of S$20,000 for verified accounts. If you are unsure, you may check with Customer Support.

I can’t receive funds from my friend. What should I do?

Please check the following:

  1. Your friend had successfully made the transfer.
  2. You have a good network connection.
  3. You had not exceeded the annual transaction limit of S$25,000 for verified accounts, you would have received a notification when you reached an annual transaction amount of S$20,000 for verified accounts. If you are unsure, you may check with Customer Support.

Can I transfer funds to a non-Razer Pay™ user?

No, your friend will need to sign up for a Razer Pay™ account to receive a fund transfer from a Razer Pay™ account.

Can I transfer funds to a Razer Pay™ user who is not on my friend list?

Yes.

Can I transfer funds overseas?

No, Razer Pay™ does not support cross-border remittances at the moment.

Is there a maximum limit per transfer?

Yes, the maximum transfer amount is S$500 per day.

Is there a maximum number of transfers a day?

No.

I made a transfer. How long will it take before the funds reach my friend?

Transfers between two Razer Pay™ accounts are near-instant.

Can I recall a transfer?

No, you cannot recall a transfer once you have confirmed the transaction.

What can I do if I transferred funds to the wrong Razer Pay™ account?

Razer Pay™ will not be able to reverse your transfer. You will need to contact the recipient and request the funds to be returned.

Can I choose how I want to pay?

Yes, payment by wallet and debit/credit cards are allowed.

Can I combine multiple orders at multiple merchants into a single payment?

No.

Can I split a single payment between multiple payment methods?

No, you will not be able to split a single payment between multiple payment methods e.g. half of the payment via Razer Pay™ wallet and the other half via credit card/cash.

Is there a maximum limit per payment?

Yes, the maximum payment amount is the same as your wallet balance limit i.e. S$999 for verified accounts and S$400 for unverified accounts.

What currency can I pay in?

By default, as a Singaporean Razer Pay™ user, all prices and shipping costs will be quoted in Singapore Dollars. Payments therefore will also be in Singapore Dollars.

How do I pay using my wallet?

  1. If the merchant has a Razer Pay™ QR code or an SGQR with the Razer Pay™ logo, you can scan the QR code to effect payment via the "Scan" function.
  2. If the merchant has a POS terminal, the merchant can also scan your QR code via the "Pay" function.
  3. If the merchant is an in-app merchant, such as a game credits operator, you will be able to order and pay solely within the app through one of our mini-applications.

I can't pay using my wallet. What should I do?

Please check the following:

  1. You have a good network connection.
  2. You have sufficient funds in your wallet. Don't forget to top up before spending!
  3. You had correctly entered your Payment PIN.
  4. You had not exceeded the annual transaction limit of S$25,000 for verified accounts and S$10,000 for unverified accounts. You would have received a notification when you reached an annual transaction amount of S$20,000 for verified accounts and S$8,000 for unverified accounts. If you are unsure, you may check with Customer Support.

Can I scan a non-Razer Pay™ QR code to pay?

Razer Pay™ is on SGQR, you can scan to pay using any SGQR with the Razer Pay™ logo. The Razer Pay™ app will not be able to identify invalid QR codes.

Can I use my camera to scan a QR code to pay?

No, you can only use the Razer Pay™ app "Scan" function on the Home Screen to scan the merchant’s QR code to pay.

Can I still use the QR code to pay if there is no internet connection?

No, an active internet connection is required to use Razer Pay™.

How do I purchase Razer Gold through Razer Pay™?

Tap the "Razer Gold" mini-application. Enter your Razer Gold ID, select the game credits amount you want, and tap "Confirm". You will be prompted to pay. Upon payment completion, your Razer Gold wallet will be updated.

How long will it take before my Razer Gold credits are available for use?

Razer Pay™ will facilitate your Razer Gold top-up near-instantly.

What other game credits can I purchase via Razer Pay™?

Just like with Razer Gold, you can purchase a number of other game credits via the "Game Credits" mini-application. We support game credits such as Razer PIN, Steam Wallet Code, MyCard, @Cash, Sony PlayStation Money, Nintendo, Blizzard PIN SEA, Tencent QQ Coin, GASH, and more.

I have topped up my game credits wallet via Razer Pay™, but I still can't use my virtual credits. What should I do?

If you see that your virtual credit wallet has been topped up but are unable to use your virtual credits, please reach out to the relevant virtual credit wallet operator to resolve the issue.

How do I top up my prepaid mobile number through Razer Pay™?

Tap the "Mobile Top-Up" mini-application Select your telco provider and your prepaid mobile product. Enter your mobile number, select the top-up amount you want, and tap "Confirm". You will be prompted to pay. Upon payment completion, your prepaid mobile number will be credited.

Which telcos can I top up via Razer Pay™?

We currently support M1, Singtel, and StarHub.

How long will it take before my prepaid mobile number credits are available for use?

Razer Pay™ will facilitate your telco top-up near-instantly.

I have topped up my prepaid mobile number via Razer Pay™, but I still can't make any calls/send texts. What should I do?

If you see that your prepaid mobile number has been topped up but are unable to make any calls/send texts/access the mobile networks, please reach out to the relevant telco to resolve the issue.

How do I check my transaction history?

Tap the "Transactions" mini-application to check your transaction history.

How long is my transaction history stored for?

Your transaction history will be stored for up to 6 months.

I don't recognize a charge in my transaction history. What should I do?

If you do not recognize a charge, please contact our Customer Support immediately to verify the transaction.

The wrong amount was deducted from my wallet. What should I do?

Please note that Razer Pay™ will only charge the user the value of the transaction contained in the order confirmation page, and no extra money will be deducted. Please contact our Customer Support immediately to resolve your issue.

My wallet balance is incorrect after paying. What should I do?

Please check your transaction history for any recent purchases that match the missing amount. If this does not resolve your issue, please contact our Customer Support immediately to resolve your issue.

 

#RazerForLife

What is this campaign about?

With the successful opening of our automated mask production line in Singapore, Razer wants to give back to the supportive community by answering the government’s call for one SGUnited to help fight COVID-19 together. Through our #ForSingaporeansBySingaporeans initiative, we will be giving away 5 masks (1 mask every month for 5 consecutive months) to each adult Singapore resident aged 16 and above, and 1 mask daily to verified users who spend a minimum of $5 in a single transaction.

When does the Campaign end?

The campaign will run from June 2, 2020 to December 31, 2020.

How can I be eligible to get the free masks?

There are two ways to get a free mask (via an in-app redemption coupon):

  1. Verify your account (for ages 16 and above) and sign up for the “Razer For Life” program.
    • You will be eligible to receive one (1) coupon per month, subject to a maximum of 5 coupons per Razer Pay User
  2. Spend a minimum of $5 in a single transaction as a verified Razer Pay user.
    • Verified Razer Pay Users are limited to one (1) coupon per day. This means that a verified Razer Pay User will only receive one (1) coupon even if 4 Razer Pay transactions have been made in one day.
    • If a Verified Razer Pay User combines other coupons with a Razer Pay transaction, the amount in respect of the other coupon(s) utilized will not be counted into the minimum spend requirement of $5. This means that a transaction will not be eligible for the Free Mask Coupon if a verified Razer Pay User pays for a $5 item by utilizing (a) a $2 coupon in his/her Razer Pay app and combining it with (b) $3 from his/her Razer Pay e-wallet.

How do I redeem the free mask?

  1. Download and launch the Razer Pay app.
  2. Verify your account.
  3. Sign up for the “Razer For Life” program to receive the mask coupon.
  4. Upon arriving at a vending machine, tap on Pocket.
  5. Under Coupons, tap the mask coupon.
  6. Tap on Pay.
  7. Scan the QR code at the vending machine to redeem mask.
  8. Get the dispensed mask.

Where can I redeem the free mask?

Find a vending machine near you at RazerForLife.

Does the Coupon expire?

Yes. The coupon has an expiry date of up to 30 days from the date the coupon is issued. Each coupon has different validity periods as mentioned in its Terms and Conditions. Once your coupon expires, it will be forfeited, and we will not be able to extend its validity period.

How many masks can I redeem?

Each verified Razer Pay account can only redeem up to 5 masks. More details about Razer Pay account verification can be found at the Razer Pay FAQ.

What is the mask type and exact specifications?

The masks are standard three-ply face masks manufactured in a sterilized environment and are tested to international healthcare standards by independent laboratories, specifically ASTM Level 2 (required by FDA in the USA) and EN14683 (the standards used in Europe). The masks will offer proper protection to the public and to medical staff.

Who can I contact if I face any issue while redeeming the mask?

Should you need assistance, feel free to reach out to our Razer Pay Support Team.

 

Scratch Cards

When will the scratch card be available?

The scratch card will be available as per campaign period with different criteria of winning which will be communicated via Razer Pay official channel.

How do I receive the scratch card? Or what must I do to receive the scratch card?

You will receive the scratch card after making minimum payment subject to each campaign T&Cs using Razer Pay, This excludes In-app purchases (Mobile top-up, Razer Gold, Game credits & Entertainment).

Where can I receive the scratch card?

You will receive the scratch card on the payment page after you have met the minimum requirement.

Is there any minimum purchase to receive the scratch card?

Yes, there is a minimum purchase subject to each campaign T&Cs to receive the scratch card.

Can I receive more than 1 Scratch card per transaction?

No, only 1 scratch card will be granted per transaction.

Can I have more than 1 Scratch Card at the same time?

Yes, however, the number of scratch card to win per day may differ across different campaigns.

Can I use multiple scratch card coupon together?

No, each scratch card coupon is limited to 1 coupon per transaction.

I missed the scratch card, how can I scratch again?

You can't scratch it again after once you've decided to leave the page without scratching the reward.

What will I receive from scratch card?

You will receive Coupons which is limited to its own T&C. You may refer to the T&C and description of the coupon to be notified on the structure and usage of the coupon.

Where can I find coupons?

Tap the "Coupons" mini-application. This will bring you to our Coupon Hub, where you can select and claim coupons for later use. You can find all your claimed coupons in your "Pocket" on the Razer Pay™ Home tab.

When can I start using the coupons?

You can use the coupons once they appear in the "Coupons" mini-application and you have successfully claimed them into your "Pocket".

Can I store my coupons before using them?

Yes, you can. Tap the "Coupons" mini-application. Select a coupon you would like to store and tap "Claim". You will now be able to find the coupon in your "Pocket" on the Razer Pay™ Home tab.

How do I use my coupons?

On the payment details page, select the coupon you wish to use prior to payment. Once selected, tap "Pay" and your coupon will be consumed. Please note that coupons not applicable to the purchase will not show up.

How do I use my coupons when I pay via QR codes?

Once you have scanned a QR Code and entered the amount, you will reach the payment details page. On this screen, select the coupon you wish to use prior to payment. Once selected, tap "Pay" and your coupon will be consumed. Please note that coupons not applicable to the purchase will not show up.

I can't use my coupons. What should I do?

There may be a number of reasons as to why a coupon cannot be used. Most commonly:

  1. The coupon does not match your order. For example, you will not be able to use one merchant's coupon at another merchant. Do check that you are applying the right coupon to your order.
  2. The coupon you wish to use has expired.
  3. You have not met the minimum spending requirements. For example, a $2 off for a purchase of $10 or more means that you will only receive a $2 discount when your order value is $10 or more.

If the coupon is fully valid, but you are having trouble redeeming benefits, please contact our Customer Support to resolve your issue.

Can I redeem multiple coupons for a single payment?

No, you will only be able to redeem one coupon per payment.

Will my coupons expire?

Yes, all coupons expire. To check the expiry date for a stored coupon, tap "Pocket" and select the coupon to view its validity period, usage instructions, applicable stores, and terms and conditions.

Can I send coupons to my friends?

No, coupons are for your consumption only.

Where do I find my coupon history?

You can find the coupons you have claimed in your "Pocket". Expired or used coupons will appear under "Invalid Coupons".

How does this referral program work?

We've created easy step by step for you, here's how:

You can refer as many friends as you like.

  1. Click on the 'Referral' icon
  2. Copy your unique referral code to share with friends
  3. Tap 'Share button' and choose your referral option (Whatsapp, Facebook, Sms and etc)
  4. Once your friend successfully verified their account, you will both received the reward in your Razer Pay account

Do you have a referral code / referral link?

Yes. There will be a pre-set of referral code once the user successfully signs up. Razer Pay users will be given 1 chance to reset and customize their own preference code name.

Where can I find my referral code / referral link?

You will find your referral code once you tap into the referral icon.

Where can friends enter my referral code?

Your friends can enter your referral code during the sign up process. There's a ‘Referral Code’ Field that requires your friend to input the referral code.

What if my friend signs up but forget to use my link or code?

If your friend signs up but forgets to use the link or code, that means your friend is not referred by you. There will be no reward for both of you and your friend.

Where am I allowed to share my referral code?

You can share your referral code via Whatsapp, Facebook, SMS and etc. Upon taping the 'Share Button' user will be able to choose from the list.

What rewards can I earn?

You will earn SGD 1.00 as your referral reward in your Razer Pay account.

Which of my friends can I refer that will allow me to earn my referral reward?

You can refer any of your friends, however only friends who have sign up Razer Pay Account for the first time will earn you the reward.

What conditions must referrals complete for me to earn the reward?

Once your friend successfully verified their account, you will both receive SGD 1 as a reward in your Razer Pay account.

How do I track the referral status? (whether a referral is pending or completed)?

You can track your referral status in the 'Total Invitations' section.

How can I tell if I have earned a reward?

In the 'Total Invitations' section, it will show the status of the referral. Once successfully referred it will show the referral value (E.g. +SGD 1.00).

How does the 'Tier Rewards' (More rewards) campaign work?

Refer as many friends as possible. As long as the Razer Pay user fulfill the 'Tier reward' requirement, they will automatically entitle for the campaign.

What are the requirements for Tiered Rewards?

  • Razer Pay users who participate in the challenge, need to be aged 30 and below at the date of sign up.
  • Razer Pay user account has to be verified.

Why can't I 'claim' the 'Tiered Rewards' (More rewards) feature?

There will be 2 possibilities that user are not able to 'claim' the reward:

  • This challenge is only available for users aged 30 and below.
  • User account has not been verified yet.

Why don't I see any successful referral count show in the 'Tiered Rewards' after I've successfully referred?

It's highly because the user is already above age 30, as these challenges are only available for aged 30 and below.

How can I track my rewards for Tiered Rewards (More rewards)?

In the 'More rewards' feature you will see the count of referred users showing for each reward.

How will I receive my Tiered Rewards (More rewards)?

Once you've successfully completed the specific Tier, you will be able to 'Claim' the reward. You can follow the instruction written in the 'exclamation mark' of each reward to redeem the reward.