us

Choose Your Region/City

Select your region/city so as to get support for your region.

Razer Pay Malaysia Support

General

About Razer Pay™

What is Razer Pay™?

Razer Pay™ is the e-wallet app designed for youth and millennials. Go cashless with an e-wallet that lets you make payment across the most well-used retail and services in the region. Pay everywhere, transfer funds quickly, and top up cash easily with a single dedicated app.

Why should I use Razer Pay™?

These features are available on Razer Pay™:

  • Pay Everywhere

    Use Razer Pay™ to buy your favourite games, entertainment, food, mobile top-ups, and more.

  • Transfer Quickly

    Send and receive funds with a few easy steps or cash out money from your Razer Pay™ e-wallet to your bank account at any time.

  • Top Up Easily

    Add funds to your Razer Pay™ e-wallet easily via online banking or through participating merchants. Note: Top ups at physical merchants only available in Malaysia.

Razer Pay™ is the e-wallet brought to you by the world’s leading lifestyle brand for gamers. In the coming months, Razer Pay™ will also be available in other Southeast Asian countries. Soon, Razer Pay™ users can enjoy a seamless cashless payment experience across the region.

Which countries is Razer Pay™ available in? What languages are supported?

Razer Pay™ is currently available in Singapore and Malaysia, in the English language. Customer Support will be available in English, Mandarin, and Bahasa Melayu.

Can I use my Razer Pay™ Singapore account to make payment to Razer Pay™ Malaysian merchants, and vice versa?

No, you currently cannot make payments outside of the country that you are registered in.

Can I use the same Razer Pay™ app to sign up for two Razer Pay™ accounts, one in each country?

Yes, as long as you have both a Singaporean and a Malaysian mobile number. You can even toggle between two logged in accounts by going to "Change Login Account" under the "Me" tab.

Account

How do I sign up?

  1. Download the Razer Pay™ app (known as "Razer Pay™") from Apple's App Store or Google Play Store.
  2. Run the Razer Pay™ app and tap "Sign Up".
  3. Select "+60" and enter your mobile number and e-mail.
  4. Verify your mobile number by entering the OTP sent.
  5. Enter your Full Name, MyKad/Passport Number, Passport Expiry Date (if applicable), and Nationality.
  6. Set up your login password and Payment PIN, and your account is created.

How do I verify my profile?

  1. Under the "Me" tab, tap on "Verify your profile to access all features".
  2. Enter your Date of Birth, Residential Address, and Mailing Address.
  3. Upload a clear photo of your MyKad/Passport.
  4. We will require a few days to verify your details, you will receive a notification upon verification success/failure.

What features do I unlock by verifying my profile?

  • Increased wallet limit of RM1,500
  • Transfer of funds to and from other Razer Pay™ users (including Lucky Packets)
  • Cash out to bank accounts

How many accounts can I sign up for?

Per Razer Pay™ Terms of Service, each person shall only be eligible to register for one account per one valid MyKad/Passport. Duplicate accounts are not permitted and shall be terminated upon detection.

Can I sign up if I am not a resident of Singapore/Malaysia?

Yes, if you have a Singaporean/Malaysian mobile number and a valid passport.

Can I sign up with a non-Singaporean/Malaysian mobile number?

No, currently only Singaporean/Malaysian mobile numbers are allowed.

Is there an age limit to signing up?

You must be above the age of 16 to sign up.

How do I change my mobile number?

  1. Under the "Me" tab, tap on "Security", and then tap on "Change Mobile Number".
  2. Tap on "Change Mobile Number".
  3. Enter your new mobile number, and tap "Next".
  4. Enter your Payment PIN.
  5. Enter the OTP sent to your new mobile number.

Will my account be deactivated if I leave it idle?

Accounts that have not been logged into for the past 12 months will be frozen. You will need to contact our Customer Support to reactivate the account.

How do I close my Razer Pay™ account?

To close your account, please fill up the Account Closure Form and send it to us via the web form here.

Notifications

I'm not getting any new message notifications from my friends. Why is that?

This occurs when you have disabled notifications from your friends. To enable notifications:

  1. Navigate to the "Me" tab in the bottom right hand corner.
  2. Tap "Settings".
  3. Slide the "Notifications" switch to the right to enable new message notifications.

How do I mute my notifications?

To mute notifications:

  1. Navigate to the "Me" tab in the bottom right hand corner.
  2. Tap "Settings".
  3. Slide the "Notifications" switch to the left to mute new message notifications.

Where can I check system notifications?

Our system will notify you of any upcoming maintenance, events, or other relevant information via the Razer Pay™ Home Screen. Tap the banner with the "[bell] icon" for further information.

Security

How secure is Razer Pay™?

Your personal and financial information is secured and encrypted. Your Razer Pay™ account is kept secure with OTP. Razer Pay™ does not store any of your personal banking credentials, such as your online banking accounts or passwords.

How long does it take before each OTP expires?

Each OTP will expire after 3 minutes. If the OTP expires before you enter it, you will need to request for a new OTP. If you request for (and receive) a new OTP before the expiry period, the previously requested OTP will become invalid.

What should I do if I didn't receive an OTP?

You should receive your OTP within seconds. If you had not received one:

 
  1. Tap "Resend OTP" to request for a new OTP.
  2. If resending does not work, check if your mobile network operator is currently down.

My account has been suspended. How do I reactivate my account? 

Please send the following details to us via the web form here:

  • Your registered mobile number
  • Your registered email address

I lost my login password. How do I retrieve it?

You can retrieve your login password using mobile OTP. At the login page, enter your mobile number under Account, and tap on "Forget password?" Tap "Yes" and enter the OTP sent to your mobile.
If you are logged in and would like to change your password, you can do so under the "Me" tab. Tap "Security", then tap "Change Login Password".

I lost my Payment PIN. How do I retrieve it?

  1. In the "Me" tab, tap "Security", then tap "Change Payment PIN".
  2. Confirm that your registered mobile number is able to receive text messages by tapping "Yes".
  3. Enter the OTP sent to your registered mobile number.
  4. Enter your new 6-digit Payment PIN twice.
  5. Your new Payment PIN has been set.

Does Razer Pay™ have any type of Buyer Protection or escrow services?

No.

How do I report suspicious or fraudulent activity surrounding my Razer Pay™ account?

If you have experienced suspicious or fraudulent activity surrounding your Razer Pay™ account, including transactions you are not aware of, please contact our Customer Support team immediately.

Promotions

When will the scratch card be available?

The scratch card will be available as per campaign period with different criteria of winning which will be communicated via Razer Pay official channel.

How do I receive the scratch card? Or what must I do to receive the scratch card?

>You will receive the scratch card after making minimum payment subject to each campaign T&Cs using Razer Pay, This excludes In-app purchases (Mobile top-up, Razer Gold, Game credits & Entertainment).

Where can I receive the scratch card?

You will receive the scratch card in the payment page after you have meet the minimum requirement.

Is there any minimum purchase to receive the scratch card?

Yes there is a minimum purchase subject to each campaign T&Cs to receive the scratch card.

Can I receive more than 1 Scratch card per transaction?

No, only 1 scratch card will be granted per transaction.

Can I have more than 1 Scratch Card at the same time?

Yes, however, the number of scratch card to win per day may differ across different campaigns.

Can I use multiple scratch card coupon together?

No, each scratch card coupon is limited to 1 coupon per transaction.

I missed the scratch card, how can I scratch again?

You can't scratch it again after once you've decided to leave the page without scratching the reward.

What will I receive from scratch card?

You will receive Coupons which is limited to its own T&C. You may refer to the T&C and description of the coupon to be notify on the structure and usage of the coupon.

When can I start using the coupons?

After scratching, you will receive the coupon in your pocket and you can use it immediately.

Do the coupons expire?

Yes, please refer to the coupon for expiry date.

Who can participate in this campaign?

All Razer Pay users with an active Razer Pay account are welcome to participate.

Will I receive scratch card from In-app purchases (Mobile top-up, Razer Gold, Game credits & Entertainment)?

No, In-app purchases are excluded from the scratch card.

Fund Transfers

Top Up

Do I need a bank account to sign up?

No, a bank account is not required.

How do I top up my Razer Pay™ wallet?

Under the "Wallet" tab, tap on "Top Up". Enter the amount you wish to top up and select your top up method. You can top up your Razer Pay™ wallet using a Razer Pay PIN purchased from 7-Eleven, or your bank account, or your debit card.

Can I top up my Razer Pay™ wallet using my credit card?

No, you cannot top up your Razer Pay™ wallet using your credit card, as Razer Pay™ allows cash out to bank accounts.

Can I top up my  Razer Pay™ wallet using my 16-digit prepaid card?

No. 

Can I link my debit/credit card to my Razer Pay™ account?

Yes, tap on "Pocket" before selecting "Bank Card". Tap on "Add Card" to link your debit/credit card to your Razer Pay™ account.

How do I ensure that my debit/credit card can be used?

We will deduct RM1.01 from your debit/credit card once you have linked the card to your account. If the deduction is successful, we will refund the charge of RM1.01 back to you in 3 business days.

I have topped up my Razer Pay™ wallet. How long will it take before my funds are available for use?

Your funds will be available for use immediately.

What is the maximum Razer Pay™ wallet balance?

The maximum Razer Pay™ wallet balance is RM500 for unverified accounts, and RM1,500 for verified accounts.

Is there a minimum balance I need to maintain in my Razer Pay™ wallet?

No.

Does Razer Pay™ offer any credit plans?

No.

Can I top up, transfer or receive funds in different currencies?

No, you will only be able to transact in Malaysian Ringgit for your Malaysian number registered account.

What is the difference between Wallet and Pocket?

Wallet deals with cash (i.e. payments and transfers), whereas pocket acts like a storage (i.e. debit/credit cards and coupons).

Transfer

How do I transfer funds?

Tap the "Transfer" mini-application. Select your friend from the "To My Phone Contacts" list, or search for your friend’s number using the "To Razer Pay™ Account" function. Enter the amount you wish to transfer before tapping "Confirm".

You may also transfer funds to your friends through the "Friends" tab. Within the chat window with your friend, tap the "[+] icon" and tap "Transfer". Enter the amount you wish to transfer before tapping "Confirm".

You may also transfer funds using the "Scan" function. Scan the receiving party’s QR code in "Collect". Enter the amount you wish to transfer before tapping "Confirm".

I can't transfer funds. What should I do?

Please check the following:

  1. You have a good network connection.
  2. You have sufficient funds in your wallet.
  3. You had correctly entered your Payment PIN.
  4. You had not exceeded the annual transaction limit of RM50,000. You would have received a notification when you reached an annual transaction amount of RM40,000. If you are unsure, you may check with Customer Support.

I can’t receive funds from my friend. What should I do?

Please check the following:

  1. Your friend had successfully made the transfer.
  2. You have a good network connection.
  3. You had not exceeded the annual transaction limit of RM50,000, you would have received a notification when you reached an annual transaction amount of RM40,000. If you are unsure, you may check with Customer Support.

Can I transfer funds to a non-Razer Pay™ user?

No, your friend will need to sign up for a Razer Pay™ account to receive a fund transfer from a Razer Pay™ account.

Can I transfer funds to a Razer Pay™ user who is not in my friend list?

Yes.

Can I transfer funds overseas?

No, Razer Pay™ does not support cross-border remittances at the moment.

Is there a maximum limit per transfer?

Yes, the maximum transfer amount is the same as your wallet balance limit i.e. RM500 for unverified accounts, and RM1,500 for verified accounts.

Is there a maximum number of transfers a day?

No.

I have made a transfer. How long will it take before the funds reach my friend?

Transfers between two Razer Pay™ accounts are near-instant.

Can I recall a transfer?

No, you cannot recall a transfer once you have confirmed the transaction.

What can I do if I transferred funds to the wrong Razer Pay™ account?

Razer Pay™ will not be able to reverse your transfer. You will need to speak to the recipient and request that they transfer back your funds.

Cash Out

How do I cash out to my bank account?

Under the "Wallet" tab, tap on "Cash Out". Add a bank account by selecting the bank, and then entering your Bank Account Number, Bank Account Holder Name and Email Address. Enter the amount you wish to cash out and tap "Confirm".

Why did my cash out to my bank account fail?

You may have entered an invalid bank account number. On your next cash out attempt, please check that the receiving bank account number and details are correct. If you have further trouble cashing out to your bank account, please contact our Customer Support to resolve your issue.

Is there a limit for cashing out to a bank account?

Yes, the maximum cash out amount is RM50 per transaction. You can make a maximum of 5 cash out transactions a day.

Is there a service fee for cash out to a bank account?

Yes, there will be a charge of RM2 for each cash out request. If the cash out request failed, the RM2 service fee will be refunded to your wallet balance.

I have made a cash out. How long will it take before the funds reach my bank account?

Razer Pay™ will credit your bank account within 3 business days after you have executed the cash out.

Can I cancel a cash out to my bank account?

No, you cannot cancel the cash out once you have confirmed the transaction.

What can I do if I cashed out to a wrong bank account?

Razer Pay™ will not be able to reverse your transfer. You will need to speak to the recipient and request that they return your funds.

Can I cash out to other third party’s bank account?

No. You can only cash out to your own bank account.

Payments

Payment

Can I combine multiple orders at multiple merchants into a single payment?

No.

Can I split a single payment between multiple payment methods?

No, you will not be able to split a single payment between multiple payment methods e.g. half of the payment via Razer Pay™ wallet and the other half via credit card/cash.

Is there a maximum limit per payment?

Yes, the maximum payment amount is the same as your wallet balance limit i.e. RM500 for unverified accounts, and RM1,500 for verified accounts.

What currency can I pay in?

No, you will not be able to split a single payment between multiple payment methods e.g. half of the payment via Razer Pay™ wallet and the other half via credit card/cash.

How do I pay using my wallet?

  1. If the merchant has a Razer Pay™ QR code, you can scan the QR code to effect payment via the "Scan" function.
  2. If the merchant has a POS terminal, the merchant can also scan your QR code via the "Pay" function.
  3. If the merchant is an in-app merchant, such as a game credits operator, you will be able to order and pay solely within the app through one of our mini-applications.

I can't pay using my wallet. What should I do?

Please check the following:

  1. You have a good network connection.
  2. You have sufficient funds in your wallet. Don't forget to top up before spending!
  3. You had correctly entered your Payment PIN.
  4. You had not exceeded the annual transaction limit of RM50,000. You would have received a notification when you reached an annual transaction amount of RM40,000. If you are unsure, you may check with Customer Support.

Can I scan a non-Razer Pay™ QR code to pay?

No, the Razer Pay™ app will not be able to identify invalid QR codes.

Can I use my camera to scan a QR code to pay?

No, you can only use the Razer Pay™ app "Scan" function on the Home Screen to scan the merchant’s QR code to pay.

Can I still use the QR code to pay if there is no internet connection?

No, an active internet connection is required to use Razer Pay™.

Game/Mobile Credits

How do I purchase Razer Gold through Razer Pay™?

Tap the "Razer Gold" mini-application. Enter your Razer Gold ID, select the game credits amount you want, and tap "Confirm". You will be prompted to pay. Upon payment completion, your Razer Gold wallet will be updated.

How long will it take before my Razer Gold credits are available for use?

Razer Pay™ will facilitate your Razer Gold top-up near-instantly.

What other game credits can I purchase via Razer Pay™?

Just like with Razer Gold, you can purchase a number of other game credits via the "Game Credits" mini-application. We support game credits such as Razer PIN, Steam Wallet Code, @Cash, Sony PlayStation Money, Blizzard PIN SEA, Tencent QQ Coin, and more.

I have topped up my game credits wallet via Razer Pay™, but I still can't use my virtual credits. What should I do?

If you see that your virtual credit wallet has been topped up but are unable to use your virtual credits, please reach out to the relevant virtual credit wallet operator to resolve the issue.

How do I top up my prepaid mobile number through Razer Pay™?

Tap the "Mobile Top-Up" mini-application Select your telco provider and your prepaid mobile product. Enter your mobile number, select the top-up amount you want, and tap "Confirm". You will be prompted to pay. Upon payment completion, your prepaid mobile number will be credited.

Which telcos can I top up via Razer Pay™?

We currently support Maxis Hotlink, Digi, Celcom Xpax, uMobile, and more.

Is there a limit for topping up my prepaid mobile number?

Yes, you cannot top up the same amount to the same telco twice within intervals of 30 minutes or less.

How long will it take before my prepaid mobile number credits are available for use?

Razer Pay™ will facilitate your telco top-up near-instantly.

I have topped up my prepaid mobile number via Razer Pay™, but I still can't make any calls/send texts. What should I do?

If you see that your prepaid mobile number has been topped up but are unable to make any calls/send texts/access the mobile networks, please reach out to the relevant telco to resolve the issue.

Coupons

Where can I find coupons?

Tap the "Coupons" mini-application. This will bring you to our Coupon Hub, where you can select and claim coupons for later use. You can find all your claimed coupons in your "Pocket" on the Razer Pay™ Home tab.

When can I start using the coupons?

You can use the coupons once they appear in the "Coupons" mini-application and you have successfully claimed them into your "Pocket".

Can I store my coupons before using them?

Yes, you can. Tap the "Coupons" mini-application. Select a coupon you would like to store and tap "Claim". You will now be able to find the coupon in your "Pocket" on the Razer Pay™ Home tab.

How do I use my coupons?

On the payment details page, select the coupon you wish to use prior to payment. Once selected, tap "Pay" and your coupon will be consumed. Please note that coupons not applicable to the purchase will not show up.

How do I use my coupons when I pay via QR codes?

Tap the relevant coupon under "Pocket", then tap on "Pay". Reveal your Payment Code by entering your Payment PIN. Merchant scans your Payment Code and payment is paid.

I can't use my coupons, what should I do?

There may be a number of reasons as to why a coupon cannot be used. Most commonly:

  1. The coupon does not match your order. For example, you will not be able to use one merchant's coupon at another merchant. Do check that you are applying the right coupon to your order.
  2. The coupon you wish to use has expired.
  3. You have not met the minimum spending requirements. For example, a RM2 off for a purchase of RM10 or more means that you will only receive a RM2 discount when your order value is RM10 or more.

If the coupon is fully valid, but you are having trouble redeeming benefits, please contact our Customer Support to resolve your issue.

Can I redeem multiple coupons for a single payment?

No, you will only be able to redeem one coupon per payment.

Will my coupons expire?

Yes, all coupons expire. To check the expiry date for a stored coupon, tap "Pocket" and select the coupon to view its validity period, usage instructions, applicable stores, and terms and conditions.

Can I send coupons to my friends?

No, coupons are for your consumption only.

Where do I find my coupon history?

You can find the coupons you have claimed in your "Pocket". Expired or used coupons will appear under "Invalid Coupons".

Transaction History

How do I check my transaction history?

Tap the "Transactions" mini-application to check your transaction history.

How long is my transaction history stored for?

Your transaction history will be stored for up to 6 months.

I don't recognise a charge in my transaction history. What should I do?

If you do not recognize a charge, please contact our Customer Support immediately to verify the transaction.

The wrong amount was deducted from my wallet. What should I do?

Please note that Razer Pay™ will only charge the user the value of the transaction contained in the order confirmation page, and no extra money will be deducted. Please contact our Customer Support immediately to resolve your issue.

My wallet balance is incorrect after paying. What should I do?

Please check your transaction history for any recent purchases that match the missing amount. If this does not resolve your issue, please contact our Customer Support immediately to resolve your issue.

Instant Messaging

Contact List

How do I find a friend?

On your "Friends" tab, navigate to the top right corner and tap the "[person] icon". Your Razer Pay Friends are listed here.

How do I control who can add me as a friend?

You will not be able to stop users from adding you as friend, but you may choose not to accept the friend request.

How do I add friends from the Contacts List on my phone?

  1. In the "Friends" tab, navigate to the top right corner and tap the "[+] icon".
  2. Tap "Add Contacts" from the drop-down menu.
  3. Select "Phone Contacts".
  4. Find your friend, and tap "Add Friend".
  5. Your friend will receive a notification. Once they accept, they will be added to your Razer Pay™ Friends.

How do I add friends using their Razer Pay™ account?

  1. In the "Friends" tab, navigate to the top right corner and tap the "[+] icon".
  2. Tap "Add Contacts" from the drop-down menu.
  3. Select "Scan QR Code", while your friend selects "My QR Code" on the same page.
  4. Scan your friend’s QR Code to add as friend.
  5. Your friend will receive a notification. Once they accept, they will be added to your Razer Pay™ Contacts.

How do I remove or cancel a friend request I sent out?

Once you have sent a friend request, you will not be able to cancel the outbound request.

Why haven't I received my friend's request?

Please check your mobile phone's network settings or ensure that you are connected to a reliable WIFI connection. You can also ask your friend to resend their friend request.

If you still cannot receive your friend request, please contact our Customer Support to resolve your issue.

How long does my friend request last?

Your friend request does not expire.

How do I accept a friend request?

In the "Friends" tab, you can view all incoming friend requests. Tap "Accept" for those you wish to add as friends.

How do I ignore a friend request?

If you wish to ignore a specific friend request, tap "Refuse" on the invite.

Why can't I add more friends?

You will not be able to add new friends if you have exceeded Razer Pay™'s limit of 1,000 contacts.

Can I add friends with Razer Pay™ accounts registered outside of the region that I am registered in?

No, currently you are only allowed to add friends with Razer Pay™ accounts registered in the same region.

Instant Messaging

How do I tell the date and time of a message?

Above your messages, you will see a grey timestamp. Messages which are more than 1 day old will have both the date and time shown.

What does the exclamation mark next to my message mean?

An exclamation mark means that your message didn't go through. This could be due to an unstable or unavailable network connection; Please check your mobile phone's network settings. You can resend your message by tapping the exclamation mark.

How do I use emojis?

Tap the "[smile] icon" to the right of your chat bar to access our emojis. Tap the emoji you want before sending it to your friends.

How do I delete a chat?

Tap and hold on the chat, then select “Delete conversation”.

How do I create a group chat?

You can create a group by following these steps:

  1. On the "Friends" tab, tap the "[+] icon" in the top right corner.
  2. Choose the option "Group Chat".
  3. Select your friends from your Razer Pay™ contact list.
  4. Tap "Done" in the top right corner.
  5. Type in your new group's name or subject.
  6. Tap "Add Group Chat" one last time. Your group has been created!

How do I remove a group member?

Only group owners can remove members from a group chat. Tap the "[person with a cog] icon" at the top right corner of the chat to enter the management page. Tap the "[-] icon" and select the member(s) you wish to delete. Tap "Done" at the top right corner and the person(s) would be removed.

How do I send images to my friends? Can I edit images before I send them?

  1. Open an individual or group chat.
  2. Tap the "[+] icon" to the right of your chat bar.
  3. Choose what you wish to send:
    1. Tap "Camera" to take a new photo. You can take multiple photos before selecting which to send.
    2. Tap "Image" to choose existing photos. Tap on the images to select those you wish to send.
  4. Once you are satisfied with your choice(s), tap "Send" in the bottom right corner.

How do I record voice messages?

  1. Tap the "[microphone] icon" to the left of your chat bar.
  2. Your chat bar will prompt you to "Hold Down to Talk"; Hold the chat bar down and begin speaking.
  3. Release the chat bar to complete the recording, which will send automatically.

Is there a time limit for voice messages?

Yes, Razer Pay™ has a time limit of 60 seconds on all voice messages.

How do I cancel a voice message recording?

While you are recording your message, simply slide upwards then release your finger to cancel your voice message recording.

How do I play a voice message I have received?

Tap the "[play] icon" to listen to voice messages you have received.

Lucky Packet

How do I send a Lucky Packet?

Under the "Friends" tab, you can send a Lucky Packet to any of your Razer Pay™ Friends, and there are two ways to do so:

  1. You can initiate a chat with someone and tap the "[+] icon" at the bottom. You will see "Lucky Packet" as an option.
  2. In your Razer Pay Friends list, select the friend you wish to send a Lucky Packet to. Tap the "[Lucky Packet]" icon to send a Lucky Packet to that friend.

I can’t send a Lucky Packet. What should I do?

Please check the following:
 

  1. You have a good network connection.
  2. You have sufficient funds in your wallet.
  3. You had correctly entered your Payment PIN.
  4. You had not exceeded the annual transaction limit of RM50,000. You would have received a notification when you reached an annual transaction amount of RM40,000. If you are unsure, you may check with Customer Support.

How do I receive a Lucky Packet?

Tap the Lucky Packet message from your friend. Tap "Open" to reveal the amount you have received! The funds within the Lucky Packet will automatically be added to your wallet.

I can’t receive a Lucky Packet from my friend. What should I do?

Please check the following:
 

  1. Your friend had successfully sent the Lucky Packet.
  2. You have a good network connection.
  3. You had not exceeded the annual transaction limit of RM50,000, you would have received a notification when you reached an annual transaction amount of RM40,000. If you are unsure, you may check with Customer Support.

Can I send a Lucky Packet to a non-Razer Pay™ user?

No, your friend will need to sign up for a Razer Pay™ account to receive a Lucky Packet from a Razer Pay™ account.

Can I transfer funds to a Razer Pay™ user who is not in my friend list?

No.

Is there a maximum limit per Lucky Packet?

Yes, the maximum lucky packet amount is the same as your wallet balance limit i.e. RM500 for unverified accounts, and RM1,500 for verified accounts.

What happens when my friend does not open the Lucky Packet that I have sent?

After 24 hours, if the recipient has not opened the Lucky Packet, the Lucky Packet will become invalid and the funds returned to your wallet.

Can I recall a Lucky Packet?

No, you cannot recall a Lucky Packet once you have confirmed the transaction.

What can I do if I sent a Lucky Packet to the wrong person?

Razer Pay™ will not be able to reverse your transfer. You will need to speak to the recipient and request that they transfer back your funds.