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Razer Pay Support

Razer Pay™ UPDATE

9 JULY 2018:
 
Bonus Credits Fully Redeemed
As of 9 Jul 2018, all RM10 Bonus Credits for new sign-ups for Razer Pay have been fully redeemed after an overwhelming response to the launch promotion.

For those with remaining Bonus Credits in your account, you can still spend these on in-store purchases (eg. Coffee from Starbucks or over-the-counter purchases at 7-Eleven). These Bonus Credits are non-transferable, and will expire after 90 days of activation.

We would like to thank all for participating in our launch promotion!

Please visit pay.razer.com for more information.
5 JULY 2018:
Due to overwhelming response with the launch of Razer Pay™, our servers have experienced extremely high traffic, leading to intermittent issues such as slow refresh of the display of Razer Pay™ credits. We are very sorry about the inconvenience caused and are fixing the server issues.
Bonus Credits Usage
As part of its launch promotion from 4 Jul to 30 Sep 2018, new sign-ups for Razer Pay™ will receive RM10 as Bonus Credits (terms and conditions apply).

Over the past day, we detected suspicious activity which threatened the intended purpose and integrity of the Bonus Credits. In the interests of our users, we had no alternative but to disable the spending of Bonus Credits on in-app purchases (eg. Mobile reloads, PINs for services) from 5 July 2018. Please be assured you can still spend Bonus Credits on in-store purchases (eg. Coffee for Starbucks or over the counter purchases at 7-Eleven).

You can enjoy in-app purchases when you add funds to your Razer Pay™ e-wallet via mobile banking or top-up PINs purchased from any 7-Eleven stores.

Please visit pay.razer.com for more information.

WHAT IS Razer Pay™?

 
Razer Pay™ is the e-wallet app from Razer, the world’s leading lifestyle brand for gamers. It launched in Malaysia on 4 July 2018, and it is the first launch of the app’s global roll-out.
Razer Pay™ is the e-wallet designed for youth and millennials - allowing users to top up easily, pay anywhere, and transfer money quickly and safely. Razer Pay™ in Malaysia is a partnership between Razer Inc. and Berjaya Corporation Berhad.
What can I use Razer Pay™ for?
At launch, these features are available on Razer Pay™:

Top Up Easily

To add funds to a Razer Pay™ account, users can visit any 7-Eleven store in Malaysia at any time to buy a Razer Pay™ top-up PIN. Alternatively, users can also use their online banking account to add funds. Participating banks include AmBank, Bank Islam, CIMB, Hong Leong Bank, Maybank, Public Bank and RHB Bank.

Transfer Quickly

With Razer Pay™, users can transfer funds to family and friends easily (i.e. peer-to-peer cash transfers) in just a few steps. Users can also transfer money quickly from their Razer Pay™ e-wallet to their bank account.

Pay Everywhere: Online

Razer Pay™ can be used for online transactions. For example, users who love games and video entertainment can purchase PIN codes instantly for popular services such as zGold MOLPoints, Steam Wallet, Garena, Sony PlayStation, Spotify, iflix, Astro NJOI and more.

At the same time, prepaid mobile customers can also choose to top up their accounts with Razer Pay™ if they have an account with Malaysia’s top telcos – uMobile, Digi, Maxis, Celcom and more.

Pay Everywhere: Offline

Over 6,000 major retail and F&B outlets will accept Razer Pay™, with participating brands such as 7-Eleven, Starbucks, Singer, Cosway, Greyhound Café, Wendy’s, Kenny Rogers, Krispy Kreme, 99 Speedmart, Tealive, Thundermatch, Sweet Hut and more.

Razer Pay™ will grow its merchant network rapidly to encompass F&B, healthcare, travel and other lifestyle services in Malaysia.

SIGN-UP

How do I sign up?
  1. Download the Razer Pay™ app (“Razer Pay™ Malaysia”) from the Apple App Store or Google Play Store.
  2. Sign up for a free account with your mobile number (Malaysia mobile number only). You will receive an OTP (one-time-passcode) to verify your phone number during the sign-up process.
  3. Once verified, you can start using the app to add funds, and in turn top up your pre-paid accounts, buy PIN codes for services, pay for goods and services at participating stores, and transfer money between family and friends, or transfer money to your bank account.
How long before each OTP expires? 
Each OTP will expire after 10 minutes. If the OTP expires before you enter it, you will need to request a new OTP. If you request (and receive) a new OTP before the expiry period, the previously requested OTP will become invalid.
What are the necessary details that I should provide during my registration?
To create an Razer Pay™ account please provide your full name (as per your MyKad or Passport), mobile number (to receive an OTP) and a password to complete the registration process.
How many accounts can I register?
Only one valid Malaysian mobile number can be registered for one Razer Pay™ account.
If I am not a resident of Malaysia, can I register a Razer Pay™ account?
Yes. If you have a valid Malaysian mobile number and a valid passport number.
Can I use a non-Malaysian mobile number to create an Razer Pay™ account?
No.
Can I use the same mobile number to create two Razer Pay™ accounts?
No. Only one Malaysian mobile number is allowed to create a Razer Pay™ account.
Can I still use my existing account with my previous inactive mobile number for transaction?
Yes. Provided that you are still the rightful owner of the mobile number. However, we would recommend you to update to a new mobile number for your existing account.
If I don’t verify my MyKad or passport, what are the limitations of my Razer Pay™ account?
Without the MyKad or passport verification, your Razer Pay™ account balance is limited to RM500. With MyKad or passport verification, your account balance limit will be increased to RM1500. The table below shows the accessibility of the app features.
How do I complete the customer verification process?
You will need to snap a picture of your MyKad or passport using the Razer Pay™ app and submit it to us through the app. We will verify your details within a few days.

BONUS CREDITS

What are Bonus Credits?
To celebrate the launch of Razer Pay™, every new user in Malaysia will receive RM10 bonus credits when they sign up in the Razer Pay™ app from 4 July to 30 September 2018.

To get started, download the Razer Pay™ Malaysia app from iOS App Store or Google Play Store. Upon successful sign-up with a valid local mobile number, users will receive RM10 bonus credits to spend on in-store transactions.
How can I use the Bonus Credits?
You can use the Bonus Credits for in-store purchases (eg. Buying coffee from Starbucks or over-the-counter purchases from 7-Eleven).

You cannot use it for other services such as in-app purchases of Mobile PIN reloads, game PINs and entertainment services (as of 5 Jul 2018)

The bonus credits are non-transferable, cannot be exchanged for cash and will expire after 90 days from account activation.
Can I send Bonus Credits to a friend or family member?
No. Bonus Credits are not transferable.
Why didn't I receive any Bonus Credits?
Bonus Credits are only available for new users who sign-up and register on or after 4 July 2018 and until 30 Sep 2018.

MONEY TRANSFERS

How can I use Razer Pay™ to request for someone to send me money?
  1. Launch the Razer Pay™ mobile app.
  2. Tap on the "Transfer" icon.
  3. Select "Request Money".
  4. Search for name or enter mobile number.
  5. Enter transfer amount.
  6. Confirm and send.
How can I send money to my friends using my Razer Pay™ account?
  1. Launch the Razer Pay™ mobile app.
  2. Tap on the "Transfer" icon.
  3. Select "Send Money".
  4. Search name or enter mobile number.
  5. Enter transfer amount.
  6. Confirm and send.
If I send money to a friend or a family member, are they required to also have a Razer Pay™ account?
Your friend or family member is required to download and register a Razer Pay™ account to receive the money.
How much does it cost to send money to a friend or family member?
Peer-to-peer transfer is free with no charges involved.
Can I transfer money from my Razer Pay™ account to my bank account? 
Yes. You can if we have verified your passport or myKad. Go to "My Account" in your Razer Pay™ app and select "Cash Out".
How often can I transfer money to my bank account?
There is no limit to the number of times that you can cash out daily However, you can only transfer a maximum of RM50.00 per transaction and a service fee of RM2.00 (exclusive any applicable tax) is applied to each transaction
Can I top- up zGold-MOLPoints into my MOL account using my Razer Pay™ account? 
Yes. You can use your Razer Pay™ account to reload zGold-MOLPoints into your zGold-MOLPoints account under the "Buy Games PIN" section in Razer Pay™ App.
Do you support international transactions? 
International transactions or remittances are currently not supported. However, we will update our users once this service will become available in the future.

PAY EVERYWHERE

How do I use Razer Pay™ to purchase merchandise or services in stores?
PAY
  1. Launch the Razer Pay™ mobile app.
  2. Tap on the Pay icon.
  3. Cashier scans barcode / QR code.
  4. Success and complete.
SCAN
  1. Launch the Razer Pay™ mobile app.
  2. Tap on the Scan icon.
  3. Scan merchant QR code.
  4. Enter amount and confirm payment.
  5. Success and complete.
How can I cancel a payment that I have made using my Razer Pay™ account?
Users are not allowed to cancel their payments after confirming their purchase.
Does Razer Pay™ support multiple device usage? 
No. You will be logged-out automatically from your previous device upon signing in with the same account in a different device.
How do I make a transaction on the merchant’s e-commerce or mobile app payments’ page? 
Please select "Razer Pay™" as your preferred payment option at the applicable merchant’s website.
How do I see my transaction history and how long is it stored for?
Go to "My Account" in your Razer Pay™ account and select the History tab. Your transaction history will be available for 90 days from the day of your transaction.

BANK ACCOUNTS

Do I need a bank account to sign up for a Razer Pay™ account?
No, a bank account is not required.
Can I link my credit card to my Razer Pay™ account?
We do not support credit cards yet.
Does Razer Pay™ offer any type of credit plan?
No.
Can I add and receive funds in different currencies? 
With Razer Pay™ account, you can only add and receive funds in Malaysian Ringgit (MYR currency).
How long after I have deposited money into my Razer Pay™ account will it be available for use?
Upon successful deposit into your Razer Pay™ account, the money will be available to use immediately. However, there may be a delay for the app to refresh the new cash balance amount, depending on your bank's user traffic as well as your internet connectivity.
The balance in my Razer Pay™ account does not seem correct, what should I do?
Please contact our customer care at +603 2082 1222, Mondays to Fridays from 9am to 6pm.

You may also email the following details to us at razerpaysupport@razer.com by using the email address you have registered for your Razer Pay™ account.
 
  • Your registered mobile number
  • Your registered name
What is the minimum balance I need to maintain in my Razer Pay™ account?
There is no minimum balance required.
Is there any limit on the amount of money that can be transacted on Razer Pay™? 
All transactions performed via Razer Pay™ is subject to a daily cumulative limit of RM4500.00.

SECURITY

How secure is Razer Pay™?
Your personal and financial information is secured and encrypted. Your Razer Pay™ account is kept secure with OTP. Razer Pay™ does not store any of your personal banking credentials, such as your online banking accounts or passwords.
How do I report suspicious or fraudulent activity surrounding my Razer Pay™ account?
Please contact our customer care at +603 2082 1222, Mondays to Fridays from 9am to 6pm. You may also send us an email to razerpaysupport@razer.com.
Does Razer Pay™ have any type of Buyer Protection or escrow services?
No.
My account has been suspended. Can I reactivate my suspended account? 
You may email the following details to us at razerpaysupport@razer.com
  1. A photocopy of your MyKad or passport
  2. Your registered email address
  3. Your registered mobile number

CUSTOMER SUPPORT

What do I do if my Razer Pay™ app will not open or crashes?
You can uninstall and reinstall the Razer Pay™ app. If the issue persists, email the following details to us at razerpaysupport@razer.com.
  • Phone model
  • Operating System type (iOS / Android)
  • Operation System version
  • Razer Pay™ App version
How do I contact Razer Pay™ support?
You can contact razerpaysupport@razer.com or +603 2082 1222, Mondays to Fridays from 9am to 6pm.
I lost my password. How can I recover it?
You can contact our customer care at +603 2082 1222, Mondays to Fridays from 9am to 6pm. You may also email the following details to us at razerpaysupport@razer.com by using the email address you have registered for your Razer Pay™ account. We will assist you to reset your password.
  • Your registered mobile number
  • Your registered name
I paid using Razer Pay™ and never received my merchandise/service, what should I do?
You can contact our customer care at +603 2082 1222, Mondays to Fridays from 9am to 6pm. You may also email the following details to us at razerpaysupport@razer.com by using the email address you have registered for your Razer Pay™ account. We will assist you further after receiving your details.
  • Your registered mobile number
  • Your registered name
  • Transaction ID
How do I close my Razer Pay™ account?
You can email razerpaysupport@razer.com with the following details:
  • A photocopy of your registered MyKad or passport
  • Your registered email address
  • Your registered mobile number
  • Bank account number to receive any remaining balance (if any)
What countries would Razer Pay™ be available in? What languages are supported?
Razer Pay™ is currently only available in Malaysia and in English language. Customer support will be available in English and Bahasa Melayu.

TABUNG HARAPAN AND Razer Pay™

What is the Tambung Harapan donation about?
As a partner to Razer Pay™, Berjaya Corporation Berhad has pledged to donate up to RM5 million to the national Tabung Harapan fund. The fund was set up by the Malaysia Finance Ministry on 30 May 2018 as a crowdfunding initiative to reduce the country’s national debt.

From 4 July to 30 Aug 2018, Berjaya has committed to donating RM10 with each first use of the Razer Pay™ wallet at participating Berjaya outlets, subject to terms and conditions.
What are the participating merchant brands from the Berjaya Group?
7-Eleven, Starbucks, Greyhound Café, Cosway, Wendy’s, Singer, Krispy Kreme and Kenny Rogers Roasters.
Who can participate in this campaign?
All Razer Pay™ users can participate in this initiative, as long as you have signed up for a Razer Pay™ account and you make your first transaction between 4 July 2018 and 30 August 2018.