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Razer Pay Support

About Razer Pay™

What is Razer Pay™?

Razer Pay™ is the e-wallet app from Razer, the world’s leading lifestyle brand for gamers. It launched in Malaysia on 4 July 2018, and subsequently launched in Singapore early 2019. Razer Pay™ is the e-wallet designed for youth and millennials – allowing users to top up easily, pay everywhere, and transfer money quickly.

Why should I use Razer Pay™?

These features are available on Razer Pay™:

  1. Top Up Easily

    To add funds to a Razer Pay™ account, users can use their online banking account and debit cards. Malaysian users can also visit any 7-Eleven store in Malaysia to buy a Razer Pay™ top-up PIN.

  2. Pay Everywhere: Online

    Razer Pay™ can be used for online transactions. For example, users who love games and video entertainment can purchase PIN codes instantly for popular services such as Razer PIN, Steam Wallet Code, Sony PlayStation, Spotify, and more. Prepaid mobile customers can also top up their telco accounts with Razer Pay™ (Singapore: M1, Singtel and Starhub; Malaysia: U Mobile, Digi, Maxis, Celcom, and more).

  3. Pay Everywhere: Offline

    In Singapore, Razer Pay™ has announced a partnership with NETS. (Coming soon!)

    In Malaysia, Razer Pay™ has a partnership with Berjaya. Over 6,000 major retail and F&B outlets accept Razer Pay™, with participating brands such as 7-Eleven, Starbucks, Singer, Cosway, Greyhound Café, Wendy’s, Kenny Rogers, Krispy Kreme, 99 Speedmart, Tealive, Thundermatch, Sweet Hut, and more.

    Razer Pay™ will grow its merchant network rapidly to encompass F&B, healthcare, travel, and other lifestyle services in both Singapore and Malaysia.

  4. Transfer Quickly

    With Razer Pay™, users can transfer funds to family and friends (i.e. peer-to-peer cash transfers) easily in just a few steps. Users can also transfer money quickly from their Razer Pay™ e-wallet to their bank accounts.

Which countries is Razer Pay™ available in? What languages are supported?

Razer Pay™ is currently available in Singapore and Malaysia, in the English language. Customer Support will be available in English, Mandarin and Bahasa Melayu.

Can I use my Razer Pay™ Singapore account to make payment to Razer Pay™ Malaysian merchants, and vice versa?

No, you currently cannot make payments outside of the country that you are registered in.

Can I use the same Razer Pay™ app to sign up for two Razer Pay™ accounts, one in each country?

Yes, as long as you have both a Singaporean and a Malaysian mobile number. You can even toggle between two logged in accounts by going to "Change Login Account" under the "Me" tab.

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Contact List

How do I find a friend?

On your "Friends" tab, navigate to the top right corner and tap the "[person] icon". Tap on "New Friends". Type your friend's name, mobile number, or Razer Pay™ Account ID into our "Search" bar to find a friend you have already added.

How do I control who can add me as a friend?

You will not be able to stop users from adding you as friend, but you may choose not to accept the friend request.

How do I add friends from the Contacts List on my phone?
  1. In the "Friends" tab, navigate to the top right corner and tap the "[+] icon".
  2. Tap "Add Contacts" from the drop-down menu.
  3. Select "Razer Pay Friends" to add them directly from your Razer Pay™ Contact List.
  4. Type in your friend's name or their contact number. Once you have found your friend, tap "Add Friends".
  5. Your friend will receive a notification. Once they accept, they will be added to your Razer Pay™ Contacts.
How do I add friends using their Razer Pay™ account?
  1. In the "Friends" tab, navigate to the top right corner and tap the "[+] icon".
  2. Tap "Add Contacts" from the drop-down menu.
  3. Select "Scan QR Code", while your friend selects "My QR Code" on the same page.
  4. Scan your friend’s QR Code to add as friend.
  5. Your friend will receive a notification. Once they accept, they will be added to your Razer Pay™ Contacts.
How do I remove or cancel a friend request I sent out?

Once you have sent a friend request, you will not be able to cancel the outbound request.

Why haven't I received my friend's request?

Please check your mobile phone's network settings or ensure that you are connected to a reliable WIFI connection. You can also ask your friend to resend their friend request.

If you still cannot receive your friend request, please contact our Customer Support to resolve your issue.

How long does my friend request last?

Your friend request does not expire.

How do I accept a friend request?

In the "Friends" tab, you can view all incoming friend requests. Tap "Accept" for those you wish to add as friends.

How do I ignore a friend request?

If you wish to ignore a specific friend request, tap "Refuse" on the invite.

Why can't I add more friends?

You will not be able to add new friends if you have exceeded Razer Pay™'s limit of 1,000 contacts.

Can I add friends with Razer Pay™ accounts registered outside of the country that I am registered in?

No, currently you are only allowed to add friends with Razer Pay™ accounts registered in the same country.

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Instant Messaging

How do I tell the date and time of a message?

Above your messages, you will see a grey timestamp. Messages which are more than 1 day old will have both the date and time shown.

How do I delete a message?

Currently, Razer Pay™ does not support the deletion of messages.

What does the exclamation mark next to my message mean?

An exclamation mark means that your message didn't go through. This could be due to an unstable or unavailable network connection; Please check your mobile phone's network settings. You can resend your message by tapping the exclamation mark.

How do I use emojis?

Tap the "smile icon" to the right of your chat bar to access our emojis. Tap the emoji you want before sending it to your friends.

How do I delete a chat?

Tap and hold on the chat, then select “Delete conversation”.

How do I create a group chat?

You can create a group by following these steps:

  1. On the "Friends" tab, tap the "[+] icon" in the top right corner.
  2. Choose the option "Group Chat".
  3. Select your friends from your Razer Pay™ contact list.
  4. Tap "Done" in the top right corner.
  5. Type in your new group's name or subject.
  6. Tap "Add Group Chat" one last time. Your group has been created!
How do I remove a group member?

Only group owners can remove members from a group chat. Tap the "[person with a cog] icon" at the top right corner of the chat to enter the management page. Tap the "[-] icon" and select the member(s) you wish to delete. Tap "Done" at the top right corner and the person(s) would be removed.

How do I send images to my friends? Can I edit images before I send them?
  1. Open an individual or group chat.
  2. Tap the "[+] icon" to the right of your chat bar.
  3. Choose what you wish to send:
    1. Tap "Camera" to take a new photo. You can take multiple photos before selecting which to send.
    2. Tap "Image" to choose existing photos. Tap on the images to select those you wish to send.
  4. Once you are satisfied with your choice(s), tap "Send" in the bottom right corner.
How do I record voice messages?
  1. Tap the "[microphone] icon" to the left of your chat bar.
  2. Your chat bar will prompt you to "Hold Down to Talk"; Hold the chat bar down and begin speaking.
  3. Release the chat bar to complete the recording, which will send automatically.
Is there a time limit for voice messages?

Yes, Razer Pay™ has a time limit of 60 seconds on all voice messages.

How do I cancel a voice message recording?

While you are recording your message, simply slide upwards then release your finger to cancel your voice message recording.

How do I play a voice message I have received?

Tap the "[play] icon" to listen to voice messages you have received.

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Notifications

I'm not getting any new message notifications from my friends. Why is that?
This occurs when you have disabled notifications from your friends. To enable notifications:
  1. Navigate to the "Me" tab in the bottom right hand corner.
  2. Tap "Settings".
  3. Slide the "Notifications" switch to the right to enable new message notifications.
How do I mute my notifications?
To mute notifications:
  1. Navigate to the "Me" tab in the bottom right hand corner.
  2. Tap "Settings".
  3. Slide the "Notifications" switch to the left to mute new message notifications.
Where can I check system notifications?

Our system will notify you of any upcoming maintenance, events, or other relevant information via the Razer Pay™ Home Screen. Tap the banner with the "[bell] icon" for further information.

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Malaysia FAQ

Singapore FAQ

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