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Razer Edge Gamepad Controller Support

Common Questions

Intel Spectre and Meltdown security and vulnerability issue

Razer is aware of the recently discovered security issue affecting microprocessors used in laptops and desktop computers, including our own.

To combat these vulnerabilities, updates are needed for the computer's operating system and the firmware of the microprocessors. Recent updates to the Windows OS were put in place, and it is highly recommended users install all available Windows Updates to their desktop computers or laptops. Razer is currently developing updates for the microprocessors used in all Razer Blade laptops.

More details regarding this issue can be found at Facts about The New Security Research Findings and Intel® Products.

My Razer product does not work correctly with a specific program or game. What should I do?

If you are experiencing issues with the Razer device in a particular application, test the device in another application to confirm if the issue is specific to that application. If the Razer device functions properly in another application, then the program is likely the cause of the issue.  Feel free to contact customer support to report the issue and see if there are any fixes or workarounds for the issue.

Hardware

How do I connect and disconnect my Razer Edge or Razer Edge Pro into the Gamepad Controller?

Unlock the tablet latches at the bottom of the Gamepad Controller and ensure that the clasp is fully released. Carefully start inserting the Razer Edge diagonally towards the top of the Gamepad Controller and press down on the Razer Edge. Once the Edge is flush in the Gamepad Controller, push the clasp at the bottom to secure the unit. To disconnect, unlock the tablet latches, ensure that the clasp is fully released, and carefully lift the bottom part of your Razer Edge to slide out the unit.

Does the Razer Edge Gamepad Controller come with the Extended Battery?

The Razer Edge Extended Battery is sold separately from the Razer Edge Gamepad Controller and is not included with the Gamepad Controller.

What is the correct way to insert the Extended Battery for the Razer Edge Gamepad Controller?

To insert your Extended Battery into the Gamepad Controller, insert the side with the three tabs diagonally into their respective slots in the top of the housing for the Extended Battery inside of the Gamepad Controller. Once this side of the Extended battery has been inserted, press the bottom half of the battery into the housing to secure the battery into its locked position.

How do I remove the Extended Battery or Extended Batter Placeholder on the Razer Edge Gamepad Controller?

Move the quick release latches under the Extended Battery or Placeholder to their outward position. The Extended Battery or Placeholder should release from the bottom and can then be removed.

Where can I find the Serial Number for my Razer Edge Gamepad Controller?

To find the Serial Number for your Razer Edge Gamepad Controller, you will need to remove the Extended battery or Extended Battery Placeholder that the Gamepad Controller comes with. To do this, move the quick release latches under Extended Battery or Placeholder to their outward position. The Extended Battery or Placeholder should release from the bottom and can then be removed. Once removed, you should find a sticker listing the serial number as well as the model number for your Gamepad Controller.

Is there any kind of maintenance I need to perform on my Gamepad Controller to keep it working correctly?

The Gamepad Controller requires minimum maintenance to keep it in optimum condition. It is recommended that you unplug the device and clean it once a month using a soft cloth or cotton swab with a bit of warm water to prevent dirt build-up. Do not use soap or harsh cleaning agents.

Does the Razer Edge Gamepad Controller have extra USB or HDMI ports?

The Gamepad Controller does not support extra USB or HDMI ports.  Only the Docking Station will provide additional USB and HDMI ports.

Software

Is the Gamepad Controller supported on Razer Synapse 2.0?

Currently, the Gamepad Controller is not a Razer Synapse 2.0 compatible device. Key binds and button mapping can be done via the options menu within the different games and programs.