Razer Sila Support
Is a Razer ID required to use the Razer Sila?
No. A Razer ID is only required if the setup and configuration of the Razer Sila will be done using the mobile app.
What are the factory default Wi-Fi and admin passwords for the Razer Sila?
The factory default Wi-Fi and Admin passwords vary and are printed on the label located underside the Razer Sila.
Will the Razer Sila work with all ISPs?
The Razer Sila will work with most ISPs in the world, but a special configuration may be required for some ISPs depending on the Optical Network Terminal (ONT), Optical Network Router (ONR), modem or gateway provided.
What happens if the download bandwidth on the Razer Sila is set lower than what the ISP provides?
The Razer Sila will limit the maximum download bandwidth to the user-defined value and the QoS function will follow the bandwidth settings to manage the traffic.
Why is a unified network name or SSID should be used with Razer Sila?
Single Service Set Identifier (SSID) is recommended because this will reduce Wi-Fi congestion and maximize throughput for all connected devices. It also allows the Razer Sila to easily seek out the best band and channel for the devices.
How many devices can Razer Sila support?
The Razer Sila can support up to 240 client devices in simultaneous operation, depending on the environment and how close the clients are to Sila. However, for devices that are running data-intensive applications, it is recommended that less than 50 devices per Sila be used to avoid performance problems.
What is a DLNA router and why is it needed?
Digital Living Network Alliance (DLNA) is a non-profit trade organization started by Sony. It is designed to act as a bridge between various bits of kit, watch a film from the PC to the big-screen TV, play an MP3 from a smartphone in stereo, or send shots from a family photo album to the wireless printer via tablet.
Note: Razer Sila Supports UPnP (DLNA-compatible devices use UPnP to communicate).
Will the signal of the Razer Sila go through walls?
Depending on the material of the wall construction, a Radio Frequency (RF) signal may be able to penetrate non-reinforced concrete walls with a relative near distance of three to five meters from the Razer Sila. However, it will have difficulty penetrating another concrete or brick wall after the first wall. As for wooden walls, the RF signal will penetrate with much ease.
What is the distance the Razer Sila would sense radar signals and switch off DFS, and what is the pre-determined amount of time before DFS switches back?
Dynamic Frequency Selection (DFS) allows devices to share the 5GHz frequency bands.
The requirements are based on signal strength and not on distance. Generally, your Razer Sila will need to be within two to three miles of strong radar signal to force a change of channel. The Raze Sila can force devices to jump to another DFS channel (or non-DFS if needed) within 200ms and will not allow devices to return to a channel where radar was present for more than 30 minutes until the radar is no longer detected.
How much range or coverage does one Razer Sila can provide?
The Razer Sila can cover up to 3000sq/ft depending on house conditions and wall material.
How many Razer Sila routers are needed to cover the entire home’s network?
Every home presents different challenges for radio signals.
- For most situations a single Razer Sila placed higher than most of the furniture will cover a single floor in a large home of modern construction.
- Plaster, brick, tile, and cement greatly reduce the strength of Wi-Fi radio signals.
- Floor construction would also make the Wi-Fi signals difficult to propagate. In large multi-story homes, you may require a Razer Sila for each floor or two.
- Cement and brick-walled basements will typically require a dedicated Razer Sila.
Will the Razer Sila work in all countries?
Below are the following countries where the Razer Sila is qualified:
- New Zealand
- United Kingdom
- United Arab Emirates
- United States
The Razer Sila auto-locates which country it is operating in and will adjust its RF setting to comply with the appropriate regulations. Razer Sila will work well as a router in all countries, but its DFS channels (Fastlanes) feature operates only in countries where it has been specifically approved to do so.
Below are the countries that the Razer Sila is certified to operate in DFS channels:
- New Zealand
- United Arab Emirates
- Saudi Arabia
What factors may impact the internet speed test results on Razer Sila?
The test measures the speed between your device and the test server, using your device's internet connection. There are several factors that can affect the speed test results:
- Devices vary in Wi-Fi and cellular radio capabilities, and MIMO stream handling quality between devices. This means that yours may get a better result than the other devices even when using the same provider.
- Network congestion and available bandwidth during the time you performed the speed test.
Why am I not able to see some of the attached devices on the home page of the Razer Sila App?
Devices indicated on the home page are for those that have a connection to the world wide web. Some old devices that do not access the web will not be shown on the home page, for example, old network printers.
If you want to view a list of attached devices on the Local LAN, you can access the Web UI and check under LAN > Attached Devices.
Why do I receive an unsecure site warning message when I access the Razer Sila Web UI via the gateway IP address?
Try to access the Razer Sila Web UI by opening a browser and enter sila.razer.com instead of 192.168.8.1 on the address bar as it offers better security.
Why do some devices show as "Online" but they are no longer connected to the Razer Sila network?
In normal situations, the Razer Sila would usually take 90 seconds or longer before a device is removed from the list.
Why do applications that are running disappear from real-time traffic management on the Razer Sila when there is no traffic?
I most cases, applications will not appear if there is no traffic associated to them.
- Launch an application for example Outlook.
- Go to “Traffic Management” > “Real-Time traffic management”, Outlook should appear.
- Wait till there is no traffic from Outlook app (0kbps), after a few seconds it disappears from the list.
Why is a device cannot be seen by the Razer Sila using the 5GHz channel?
Not all devices can operate in 5GHz Fastlanes DFS channels provided by the Razer Sila due to the limitations of their radios. However, the Razer Sila has a “Compatibility Mode” which essentially changes the channels to allow devices to have the best performance possible.
Why is the internet speed slower when FasTrack is enabled?
Razer Sila will always allocate a minimum of 10% of the bandwidth and reserve it as a buffer for Applications with QoS priority category that is set very high.
If Gaming Mode is enabled, gaming will be automatically given the highest priority and 30% of the bandwidth is reserved for gaming flow (online games, game streaming or gaming devices).
Third-party internet speed test websites and apps (for example www.speedtest.net) are classified as “Normal Traffic”. As such, maximum ISP speed may not be achieved when FasTrack or Gaming Mode is enabled. If neither FasTrack nor Gaming Mode is turned on, then the full ISP speeds will be available to the user.
Why am I not able to access the Razer Sila when Razer ID service is down?
The Razer Sila app is dependent on the Razer ID service. If there is any service interruption and you try to login during the outage, you will be prompted to set up the Razer Sila again.
Once the Razer ID services resume, you should not see a prompt to create a new network setup.
Does the Razer Sila support NAS (Network Attached Storage)?
Yes, this is supported on the Razer Sila. This feature gives the ability to quickly add additional storage and to share files or folders within the network.
Should the existing Wi-Fi router or gateway be turned off when using the Razer Sila?
The Razer Sila will detect and avoid all existing Wi-Fi networks, so there is not much performance reason to turn off the existing Wi-Fi router or gateway.
Is Razer Sila compatible with another router or extender?
Razer Sila is based on the IEEE 802.11s standard but has not been tested with other routers supporting IEEE 802.11s. Most mesh routers and extenders are specific to a product and do not strictly adhere to IEEE 802.11s.
Does the Razer Sila support additional external storage?
Yes, additional external storage is supported on the Razer Sila. A USB drive with FAT32, exFAT or NTFS format will work, but only the first partition of the drive will be recognized if it is partitioned.
How many ethernet ports are available on the Razer Sila?
The Razer Sila features three ethernet ports.
Does the Razer Sila connectivity support shared printing?
No, print server functionality is not supported on the Razer Sila’s USB connection.
Does the Razer Sila come with Chroma integration?
No, there is no Chroma lighting or effects on the Razer Sila.
Can a mesh network be set up using the Portal Router and the Razer Sila?
No. The Razer Sila does not support the Portal router.
Can a switch be added to the Razer Sila?
Yes, one or multiple switches can be added to Razer Sila.
What is Tri-Band within the Razer Sila?
The Razer Sila has nine built-in antennas that are dedicated to support the following three (Tri-band) spectrums concurrently:
- 2.4GHz: 2x2 antennas support a maximum rate of 400Mbps.
- 5GHz High Band (5490-5835Mhz): 2x2 antennas support a maximum rate of 866Mbps.
- 5GHz Low Band (5150-5330Mhz): 4x4 antennas support a maximum rate of 1732Mbps.
What do the colors of the Razer Sila’s LED mean?
The indicator LED shows the Razer Sila’s behavior and internet connectivity.
- Red - Passed the power on self-test and offline.
- Blue - Connected to the internet and determining if an update is available for install.
- Blue (Blinking) - Connecting to the internet, pairing for mesh, resetting to default or upgrading firmware.
- Green - Connected to the internet and operating correctly.
- Green (Bright) - Online and QoS is enabled.
Is it possible to use the Razer Sila as an access point in conjunction with an existing router?
Yes. The Razer Sila can be set up as an access point and can be used in conjunction with an existing router.
How many Razer Sila routers can be added to a mesh network?
There can be a total of three Razer Sila routers co-existing in a mesh network.
Can I use the Razer Sila with VOIP phone services?
Will putting 3 Razer Silas in a mesh create a network loop?
No. The meshed 3 Razer Silas are logically in either star, bus or combination of both network topologies where looping is not possible.
Is it possible to use the Razer Sila as a replacement for the Google fiber network box?
No. Razer Sila cannot be used as a substitute for Google Fiber Network Box, because it is not optimized to work with Google Fiber Jack. Therefore, it will not provide a proper internet connection.
How is a mesh different from an extender?
Wireless repeaters and mesh networks are both technologies that can be used to extend network coverage of a given area. Wireless extenders work by taking an existing wireless signal and re-broadcasting or repeating it, while Mesh networks see every device on a network directly connected to every other device without the use of a central router or switch and it offers easier setup and seamless roaming for mobile devices.
Why did the Razer Sila WAN port become a LAN port after configuring in mesh mode?
Once the Razer Sila is set up in mesh it will now be configured in Bridge Mode and is taking IP addresses from the main router which also makes the DHCP not to operate causing the WAN port to become an additional LAN port. Thus, the WAN port if directly connected to a LAN port of the Main router will become the backbone.
Why does the Quality of Service (QoS) engine of the Razer Sila does not recognize the Razer Blade when using a USB-Network Adapter?
The USB-Network Adapter has its own MAC address. Therefore, the router cannot recognize the Razer Blade laptop because it is receiving third-party information.
Will Razer Sila's client roaming still work if ethernet backhaul is used?
Yes, client roaming will still work even if the ethernet backhaul setup is used.
Does Razer Sila's dedicated wireless backhaul work simultaneously with ethernet backhaul?
No, it will not work simultaneously. Only the ethernet will be recognized as the backhaul if both the ethernet and wireless are active.
Would three Razer Silas be able to operate in mesh network if they are all connected to one network switch?
It is only possible if the Razer Silas’ mesh network setting is preconfigured using the Razer Sila app. If not, the routers will be set automatically to bridge mode to avoid IP address conflict.
What type of printers will work with the Razer Sila?
The Razer Sila does not provide printer server functionality. Currently, most of the printers on the market are network printers and support SMB for windows and AirPrint for iOS and macOS.
Will there be an indication in terms of Razer Sila icons if separate wireless SSIDs are used?
No. To check the status of SSID, go to the Razer Sila “Settings”.
Can Razer Sila be accessed or managed outside its network?
Yes, but it is only accessible via the Razer Sila app and the phone you are using should be connected to the internet within the same region as the router, may it be via mobile data or other wireless networks.
What can be seen in the Razer Sila app if multiple Razer Silas are in mesh?
The app’s main page will show the number of Razer Sila routers that are currently in the network. So, if there are three meshed routers, the same number of Razer Sila Router icons must also be in the display.
Does the Razer Sila support the Geo-filtering feature?
No. The Razer Sila does not support Geo-filtering.
Does the Razer Sila allow SSH configuration?
No. the Razer Sila does not support Secure Shel (SSH) Configuration.
How is the “Client Roaming” feature called in Razer Sila?
The client roaming feature within Sila is called "Client Steering" where it forces the client to switch over to the strongest available network, but the decision of switching networks depends on client devices.
What is Beamforming in the Razer Sila?
Beamforming may help under certain environments for devices that support 802.11ac. 802.11ac will most likely be known for its ability to offer quicker speeds at a range. It accomplishes this by using the 5GHz frequency, up to 160MHz bandwidth.
A router and a device (phone or laptop for example), that have Beamforming technology will seek one another out to focus the Wi-Fi signal. This drastically increases data throughput between the two devices, while also lowering power consumption.
Why is a device detected as “General Device” on the Razer Sila app?
It is normal for some devices to come up as “General Device” whenever they are connected to the Razer Sila for the first time, because the identification process may take a while. Just keep the device connected to the internet via Razer Sila.
What features does the Razer Sila app have?
The Razer Sila iOS and Android apps include these settings and customization features:
- Step-by-Step connection to the internet with built-in help
- Checks for the latest firmware updates
- Restart the network
- Remove the paired device as the network admin
- WAN IP address
- Currently assigned operating channels
- Assign SSIDs
- Add or remove guest networks
- Enable Band Steering
- Enable Beamforming
- Enable Bridge
- Enable Compatibility Modes
- Enable 2-factor Authentication
- Enable Wireless Security
- View attached client devices
- Add additional mesh nodes
Does the Razer Sila Support WPA3?
Currently, WPA3 is not supported by the Razer Sila.
How does the Razer Sila app internet speed test work?
The Razer Sila performs the speed test from the WAN port to ISP. Thus, the maximum possible speed that can be achieved will be determined and Razer Sila will use this value to set QoS bandwidth optimization.
Note: Make sure that the phone is close to the router when performing a test.
Does the Razer Sila support Wi-Fi Protected Setup (WPS)?
Wi-Fi Protected Setup has been found to contain a significant security flaw. For this reason, it has not been included on Razer Sila.
What is a Razer Sila mobile app test for mesh connection quality and how does it measure the quality?
The 1st router measures the Received Signal Strength Indicator (RSSI) received from the second router and will determine the scope of the coverage as below.
- “Too Close” - The Wi-Fi mesh node should be moved further away from the root node.
- “Optimal Coverage” - The Wi-Fi mesh node provides optimal coverage and bandwidth at this location.
- “Acceptable Coverage” - The Wi-Fi mesh node provides acceptable coverage and adequate bandwidth for most applications.
- “Poor Coverage” - move Wi-Fi mesh node closer to the root node.
Why does the list of devices connected to Razer Sila's LAN or Wi-Fi and MAC Filtering Exception did not match?
The list will be updated from the cloud every 90 seconds and will match after the sync occurs.
Is MAC filtering available on the Razer Sila?
Yes, MAC filtering is available on the Razer Sila.
Will Razer Sila be affected by VPNFilter malware?
The Razer Sila will not be affected by this specific malware since it is using remote management access through WAN which is not supported. The firmware within the Razer Sila is also updated regularly in response to threats and other updates.
Razer continues its efforts to make Sila among the most secure routers.
What happens if an admin user in the Razer Sila Mobile app is removed?
It will remove the association of the mobile phone with the router. However, the last saved settings within the router will remain.
Note: If there is a need to remove last-saved settings just press the reset button at the back of the Razer Sila.
Does the Razer Sila support IPv6?
Yes, the Razer Sila supports basic Internet Protocol version 6 (IPv6).
Does the Razer Sila feature bandwidth control?
Yes, the Razer Sila has a FasTrack QoS system that manages the given bandwidth to assign priority to each category either by default or defined by the user.
Where is the default configuration information of Razer Sila?
The default configuration can be found by using either via the Razer Sila app or Web UI. However, a more comprehensive configuration resides in the Web UI.
Can the Razer Sila’s firewall be turned off?
No. The firewall within Razer Sila cannot be turned off, but it has a feature called DMZ which exposes all the TCP and UDP ports of the connected device to the internet.
Can an IP subnet range be defined on the Razer Sila when establishing a DMZ?
No. The Razer Sila will support a single DMZ host and not a subnet.
Is the Razer Sila viewable in Razer Synapse?
No, Razer Synapse does not support Razer Sila.
Is the Razer Sila app available for IOS and Android?
Yes, the Razer Sila is supported on both IOS and Android devices.
How does the Razer Sila enhance the gaming experience?
There are multiple features of Razer Sila why it greatly enhances every gaming experience.
- With Razer FasTrack QoS, users are able to prioritize traffic type, applications, and games, as well as individual or group devices. The result helps ensure that you have control over which devices and applications are using your bandwidth.
- With Fastlanes, the Sila router has access to special DFS channels that traditional routers do not have. These channels are typically clearer than traditional Wi-Fi channels.
- Utilizing Smartlanes, the router scans for less congested channels and will automatically switch to them.
- With a dedicated backhaul that can also use DFS channels, client devices will not experience a drop in throughput. You, therefore, end up with more consistent, lag-free Wi-Fi speeds.
What is Razer FasTrack?
The Razer FasTrack is Razer's QoS engine with traffic type priority (for example, online games, streaming, file transfer), application priority (for example, Fortnite, Netflix, BitTorrent), and device priority (for example, Razer Laptop, Gaming Device, SmartTV, SmartPhone).
Is there a Gaming Mode with the Razer Sila?
Yes, it can be turned on via the Razer Sila app or Web UI. When turned on 30% of the bandwidth will be dedicated to gaming apps and devices and scale up accordingly as needed.
Why do online devices take 3-10 seconds before they appear on the Razer Sila mobile app?
The Razer Sila engine will need some time to detect the online traffic of the devices to determine if it is online or offline. This process may take up to 10 seconds.
When setting up a DMZ what do I put in for the IP Address?
The IP address will be of the device that needs to be in DMZ. The device put in DMZ will be in the internal network, but with all TCP and UDP ports exposed. Usually, you will use “DHCP reservation” to assign a fixed LAN IP to the DMZ device and use this fixed IP for the DMZ device configuration.
What is double NAT'ed mean?
Double NAT means that instead of having just one private network, your system has both private WAN and LAN networks. This happens when multiple devices (usually routers) are performing Network Address Translation. Features like UPnP and Port Forwarding will not work correctly when the network is double NAT'ed.
Online gaming, access to secure sites with SSL, and configuring port forwarding and triggering can all be affected by double NAT. If you are having any problems with these types of activities but you can still connect to the internet and perform other tasks, double NAT is likely the cause of your problems.
What is DFS within the Razer Sila?
The majority of the 5GHz spectrum available for Wi-Fi can only be used when other radio transmissions that are considered primary-use or mission-critical are not present. In North America, only 9 of 25 total 5GHz channels do not have this restriction. Everywhere else it is only 4 of 20 total 5GHz channels. To use all of the available channels, DFS technology is legally required.
With DFS (Dynamic Frequency Selection) Razer Sila quickly detects and identifies radio transmissions that are considered primary-use or mission-critical. These mission-critical devices are various flavors of radar systems used by specific industrial, federal civilian and military organizations. Once one of these is detected Razer Sila can safely direct client devices to another DFS channel or less crowded standard channel.
Razer Sila performs continuously monitors all 2.4GHz channels and all 5GHz channels measuring traffic volume and looking out for primary-use and mission-critical indications. It does not need to be enabled.
Some client devices may not be able to operate on all the DFS channels due to limitations in their radios. In these cases, Razer Sila includes optional Compatibility modes to allow these devices to have the best performance possible. These Compatibility modes are available on the mobile app or through the use of a web browser.
Are parental controls or settings offered on the Razer Sila?
Yes. With this feature, the admin will be allowed to block connected devices from accessing the internet based on user-specified time and day.
What does NAT stand for?
Network Address Translation (NAT) is the method that the Razer Sila uses to communicate to the internet with a single IP address that the ISP assigned even though a private home network has more than one device. This provides security by effectively hiding the entire internal network behind that address.
Why am I not able to access the Razer Sila’s data while overseas or traveling out of the country?
The Razer Sila servers operate in 3 regions:
- United States and Rest of the World
When the user set up the router the first time, the data will be saved to the region where the user is located. Due Data Protection Policy, users’ data are not synchronized between the servers.
Should you travel overseas to a different region, for example from EU to the US, you will not be able to access any information from the router. In the Razer Sila app homepage, the devices icon will not display any number, wherein a normal situation, it would indicate how many devices are connected to the home network.
Last update: 06-Nov-2019