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Razer Sila Support

About Razer Sila

What exactly is the Razer Sila router and how does it differ from traditional routers?
The Sila is a tri-band gaming-grade Wi-Fi router with mesh capabilities. It has unique features like Razer FasTrack QoS, Fastlanes, and Smartlanes that traditional routers do not have.
Why should I get a Razer Sila and not one of the traditional routers?
Most traditional routers do not have the features of the Razer Sila, such as FasTrack QoS, Fastlanes and Smartlanes. 
How does the Razer Sila help my gaming experience?

With Razer FasTrack QoS, users are able to prioritize traffic type, applications, and games, as well as individual/group devices. The result helps ensure that you have control over which devices and applications are using your bandwidth.

With Fastlanes, the Sila router has access to special DFS channels that traditional routers do not have. These channels are typically clearer than traditional Wi-Fi channels. Utilizing Smartlanes, the router scans for less congested channels and will automatically switch to them.

With Dedicated backhaul that can also use DFS channels, client devices will not experience a drop in throughput. You, therefore, end up with more consistent, lag-free Wi-Fi speeds.

Is there a "gaming mode" with the Razer Sila?
Yes. It can be turned ON in the Razer Sila app and browser. When turned on, 30% of the bandwidth will be dedicated for Gaming Apps and Game Devices and scale up accordingly as needed.
What is a "Mesh Network"?
A Mesh Network allows ease of extending Wi-Fi coverage to the entire house while providing a seamless handover of Wi-Fi signal from one router to the next.
Is it difficult to set up a mesh network with the Razer Sila?
Definitely not. There is a step by step guide upon launching the Razer Sila Mobile app and set up should only take a few minutes.

What are the dimensions of the Razer Sila Router?

Length: 217 mm/ 8.54 in
Width: 175 mm/ 6.88 in
Height: 42.5 mm/ 1.67 in
Weight: 890g/ 1.96 lbs.
What are the features and specs of the Razer Sila Router?
Networking Standards IEEE 802.11  a/b/g/n/ac    
Frequency Range 2.4GHz and 5GHz
Security WPA / WPA2-PSK
Features Razer FasTrack QoS Engine
Mesh Networking
ZeroWait Multi-Channel Dynamic Frequency Selection (DFS)
Antenna 9 Internal Antennas
Ports 1 x Gigabit Ethernet WAN
3 x Gigabit Ethernet LAN
1 x USB 2.0 port
1 x USB 3.0 port
How do I configure the Razer Sila?
You can configure the Razer Sila via a Web UI. We also offer the Razer Sila mobile app which you can download from the Google Play Store or the Apple App Store.
Does the Razer Sila support PPPoE (Point to Point Protocol over Ethernet)?

Yes, the Razer Sila supports PPPoE using the web browser interface. Please follow the steps below.

  1. Point to the URL sila.razer.com or 192.168.8.1 on your web browser. (We recommend using the URL sila.razer.com as it offers better security).
  2. This will send you to the admin menu where you will need to enter the admin password. (The default password is password).
  3. Select WAN IP from the menu on the left.
  4. Select the My internet connections requires a username and password from under the Connection Accessibility tab.
  5. Input the Username and Password and the optional service name.
  6. Remember to click on the Apply button.
  7. You are done.
Is the Razer Sila app available for IOS and Android?
Yes, the Razer Sila is supported on both IOS and Android devices.
What are the System requirements for the Razer Sila?
  • Modem* with an active internet connection
  • Android™ 5.0 Lollipop / iOS® 10 (or higher) for router setup
*Not included

For web user interface / Web UI access

10.1.2 Operating Systems
General compatibility for current Operating Systems to include (but not limited to)

  • All versions or editions of Windows 7 – 64 bit
  • All versions or editions of Windows 8 – 64 bit
  • All versions or editions of Windows 10 – 64 bit
  • Mac OS X (10.9 and up)
Is a Razer ID required to use the Razer Sila?
A Razer ID is only required if you are using the Razer Sila mobile app to set up and configure your Razer Sila.
How do I access the Razer Sila from my Mac or PC?
Simply type sila.razer.com or 192.168.8.1 in your browser to access the Web UI. We recommend using the URL sila.razer.com as it offers better security. Please note that the Web UI is disabled by default within the app and must be enabled for you to gain access to it.

To enable the Web UI:

  • Open the Razer Sila App.
  • Click on the "Razer Sila" icon on the diagram, this will take you to the device settings menu.
  • Toggle the "Enable Web UI" switch under basic device settings.
  • Hit "apply" in the upper right corner.
How secure are the Razer Sila Router and the app?
The Razer Sila features the Wi-Fi Security protocols WPA-PSK / WPA2-PSK.
Does the Razer Sila replace the modem or gateway that my ISP (Internet Service Provider) supplied?
The Razer Sila will not replace your Modem. Razer Sila requires a modem to connect to your ISP’s internet service. This can either be purchased independently or leased from your ISP.

A Gateway contains both a modem and a router. The Razer Sila can replace the router function in a gateway. If you wish to replace the router function of your gateway and utilize the advanced features of the Razer Sila, you can contact your ISP and request that they disable it by having their router run in Bridge Mode. You can then continue to use your ISP’s gateway, but enjoy the improved Wi-Fi of the Razer Sila.

How much range/coverage does one Razer Sila provide?
The Razer Sila can cover up to 3000 sq ft (depending on house conditions and wall material).
How many Razer Sila Routers do I need to cover my home?
Every home presents different challenges for radio signals. For most situations, a single Razer Sila placed higher than most of the furniture will cover a single floor in a large home of modern construction. Plaster, brick, tile, and cement greatly reduce the strength of Wi-Fi radio signals. Floor construction is also difficult for Wi-Fi signals to propagate through. In large multi-story homes, you may require a Razer Sila for every 1 to 2 floors. Cement and brick-walled basements will typically require a dedicated Razer Sila.
How many Razer Sila routers can I add to my mesh network?
There can be a total of 3 Razer Sila routers co-existing.
What is a DLNA router and why do I need it?
DLNA is designed to act as a bridge between your various bits of kit, so you can watch a film from your PC on your big-screen TV, play an MP3 from your smartphone on your stereo, or send shots from the family photo album to your wireless printer via your tablet.

Razer Sila Supports UPnP. DLNA-compatible devices use UPnP to communicate.

What is included in the Razer Sila box?
The Razer Sila box includes:
  1. Ethernet Cable
  2. Power Adapter with a corresponding plug head
  3. Sila Router
  4. Product Guide
What is Tri-Band within the Razer Sila?
The Razer Sila has 9 built-in antennas that are dedicated to supporting the following 3 (Tri- band) spectrums concurrently :
  • 2.4GHz: 2X2 antennas support a maximum rate of 400Mbps
  • 5GHz High Band (5490-5835Mhz): 2x2 antennas support a maximum rate of 866Mbps
  • 5GHz  Low Band (5150-5330Mhz): 4x4 antennas support a maximum rate of 1732Mbps
What is Razer FasTrack? 
Razer FasTrack is Razer's QoS engine with Traffic type priority (e.g.: Online games, Streaming, File transfer), Application priority (e.g.: Fortnite, Netflix, Bitorrent), and Device priority (e.g.: Razer Laptop, Gaming Device, SmartTV, Smart Phone).
Are Parental Controls / Settings offered on the Razer Sila?
Yes. The Parental Control Feature of the Razer Sila allows an admin to block connected devices from accessing the internet based on user-specified timing range and day.
Can I view the Razer Sila in Razer Synapse?
No, the Razer Sila is not supported in Razer Synapse.
In terms of range, how far can Razer Sila sense radar signals in order to switch off DFS and what is the pre-determined amount of time before DFS switches back on?
The requirements are based on signal strength and not on distance. In general, your Sila will need to be within 2-3 miles of a strong radar signal to detect the radar with enough signal to force a change of channel. Sila can force devices to jump to another DFS channel (or non-DFS if needed) within 200ms. Sila will not allow devices to return to a channel where radar was present for > 30 minutes after the radar is no longer detected.
Will the Razer Sila work in all countries?
Razer Sila is qualified for the following countries:

EU/ Russia/ INDO+UK/ MY/ SG/UAE/ US/ CANADA/ Mexico/ JPN/ TWN/ PHIL/ China/ Australia/ NZ/ Thailand/ India/ Argentina/ Chile.

The Razer Sila auto-locates the country it is operating in and will adjust its RF setting to comply with the appropriate regulations. It will work as a router in all countries, but will only operate in the DFS channels (Fastlanes) in countries where it has been specifically approved to do so.

Razer Sila is certified in the following countries: in Europe, USA, Canada, Australia, New Zealand, Singapore, China, Taiwan, Japan, Chile, India, Indonesia, Philippines, Thailand, UAE, Saudi Arabia, Argentina, Russia

Can I use the Razer Sila with VOIP phone services? (RingCentral, Vonage, Skype, Ooma, Phonepower etc.)
We are not aware of any VoIP service that can NOT be supported. Ooma and Vonage do have some older models that must be attached directly in front of the router. Customers should refer to the Ooma and Vonage support site for details. 
How many devices can a Razer Sila support?
The Razer Sila can support 250 client devices in simultaneous operation. However, for devices that are running data-intensive applications, it is recommended that less than 50 devices be used per Sila to avoid performance problems.
What is the warranty period of the Razer Sila?
1 year (subject to the applicable local law). Please see https://www.razer.com/warranty for complete warranty terms.
Does the Razer Sila support IPv6?
Yes, the Razer Sila will support basic IPv6.
Can I add a switch to my Razer Sila?
Yes, you can add a switch to the Razer Sila.
Does the Razer Sila support both 2.4 and 5 GHz?
Yes, the Razer Sila supports both 2.4 and 5 GHz bandwidths.
What is the Maximum bandwidth speed?
The maximum download and upload speed are limited by the connection between you and your ISP provider.
Does the Razer Sila feature bandwidth control?
Yes, the Razer Sila FasTrack QoS system manages the given bandwidth to assign priority to each Category as defined by the default settings or by the user.
Is Mac filtering available on the Razer Sila?
Yes, Mac filtering is available on the Razer Sila
How many ethernet ports are available on the Razer Sila?
The Razer Sila features 3 ethernet ports.
Does the Razer Sila support additional external storage?
Yes, additional external storage is supported on the Razer Sila.

Does the Razer Sila’s USB connectivity support shared printing?

No, print server functionality is not supported on the Razer Sila USB connection.

Does the Razer Sila come with Chroma integration?
No, there is no Chroma lighting or effects on the Razer Sila.
Is the Razer Sila affected by the VPNFilter Malware?
Razer is aware of a malware called VPNFilter. The Razer Sila is not affected by this since this malware is using Remote Management access through WAN which we do not support. The firmware within the Razer Sila is also updated regularly in response to threats and other updates.

The team continues to work to make Sila among the most secure routers. However, when vulnerabilities are discovered we will provide automatic updates as soon as possible.

Can I set up a Mesh network using a Portal router with the Razer Sila?
No, the Razer Sila does not support the Portal router.
How does the Internet Speed Test work in the Razer Sila Mobile App?
The Razer Sila performs the speed test from the WAN port to your ISP. The maximum possible speed that can be achieved will be determined and Sila will use this value to set QoS bandwidth optimization. Make sure your phone is close to the router.
Does the Razer Sila support Wi-Fi Protected Setup (WPS)?
Wi-Fi Protected Setup has been found to contain a significant security flaw. For this reason, it has not been included on Razer Sila.
What is Internet Speed Test on the Razer Sila?
It measures the speed between the WAN port to ISP of the Razer Sila.
Does the Razer Sila Support WPA3?
Currently, WPA3 is not supported by the Razer Sila.
Does the Razer Sila replace my ISP internet service?
The Razer Sila does not provide internet service. Razer Sila provides a Wi-Fi network to enable your home devices to connect to your internet service. You will still need to find a local Internet Service Provider.
What features does the Razer Sila App support?
The Razer Sila iOS and Android apps include this basic setup and customization features:
  • Step-by-Step connection to the internet with the built-in help
  • Checks for the latest firmware updates
  • Restart the network
  • Remove the paired device as the network admin
  • WAN IP Address
  • Currently assigned operating channels
  • Assign SSID(s)
  • Add/remove guest networks
  • Enable Band Steering
  • Enable Beamforming
  • Enable Bridge
  • Enable Compatibility Modes
  • Enable 2-factor Authentication
  • Enable Wireless Security
  • View attached client devices
  • Add additional Mesh Nodes
Does the Razer Sila support NAS (Network Attached Storage)?
Yes, this is supported on the Razer Sila. This feature gives you the ability to quickly add additional storage to your network. This device will then let you share files or folders within your network.
What is a valid password for the Razer Sila?  (Password requirements and limits)?
A valid password is defined by the IEEE Standard 802.11i-2004, Annex H.4.1 as 8-63 characters long. Each character in the password must have an encoding in the range of 32 to 126 (decimal), inclusive. Automatic password generators need to be limited to 63 characters as longer passwords will be truncated.
What is UPnP?
UPnP (Universal Plug and Play) is a networking protocol that enables simple and seamless integration with devices in your network.
What type of storage devices are compatible with the Razer Sila?
A USB drive with FAT32, exFAT or NTFS format will work with Razer Sila. Only the 1st partition on the drive will be recognized.
What type of printers will work with the Razer Sila?
The Razer Sila does not provide printer server functionality. Currently, most of the printers on the market are network printers and support SMB (for windows) and AirPrint (for iOS, MAC OS).

Setup and Configuration

How do I set up the Razer Sila to prioritize gaming over other traffic?
Simply activate "Gaming mode" in the Razer Sila App or browser for a fast one-touch option. Or use Razer FasTrack for more detailed customization.

To use Razer FasTrack (Razer's QOS Engine) please follow the steps below:

  • Log into the Razer Sila and select "Traffic Management" from the home screen.
  • From there, slide the “Enable Razer FasTrack” switch to ON.
  • Once enabled, select “Priority Customization” to customize and select your device priority.
How can I reset the Razer Sila Router?
The Razer Sila has a reset button that can be accessed by placing a straightened paper clip or similar to the hole labeled Reset. You can find the reset button on the back panel of the Razer Sila. Please follow the directions below to reset your router.

Please note: Resetting your Razer Sila will set the configuration to the factory defaults /out of box settings. Following a reset, you will need to set up your Razer Sila and reconfigure your custom settings.

  • After powering up the router, wait at least 30 seconds or until the Razer Logo is lit up green or red before attempting a reset.
  • Hold down the reset button for 5-40 seconds until the Razer logo begins to flash blue.
  • Your Razer Sila will be reset once the LED turns to either green or red. (Red if your internet connection has not been established. Green if the internet is established.)
How do I initially set up the Razer Sila?
Be sure you have an established internet connection and modem at your home. Then follow the steps below to quickly set up your Razer Sila.
  • Download and install the Razer Sila app from the Google Play Store or Apple App Store.
  • Open the Razer Sila App and use your Razer ID to sign in or create your Razer ID.
  • Once you are signed in click on “SETUP” and follow the interactive step-by-step setup and configuration.

    IMPORTANT: Once the hardware setup is complete and powered on, please wait until the Razer Logo turns a solid green before continuing – it may take 2 to 4 mins for the light indicator turn solid green.

  • Continue following the step-by-step instructions to complete the setup process.

For more details on the set-up procedure please click here.

How do I configure the Razer Sila to work with Singtel's broadband network?
Singtel requires that a VLAN be used for their services. To configure the VLAN on your Razer Sila, please follow the steps outlined here.
How do I connect the Razer Sila to the Wi-Fi/modem /router that is provided by my internet provider?
Simply connect the LAN port of your Modem/router to the WAN port of the Razer Sila. Then follow the basic set up instructions within the Razer Sila App.
How do I add a 2nd Razer Sila / mesh network to my home?
To create a Mesh Network and add a 2nd or 3rd Razer Sila to your Network:
  • Make sure your main Sila is connected and the status indicator is glowing green.
  • Plug in the 2nd Sila next to or very close to your main Sila.
  • Press the “Sync” button at the back of the Main Sila for 6 seconds.
  • Press the “Sync” button at the back of the 2nd Sila for 6 seconds.
  • The status indicators will glow Blue during the pairing process.
  • Wait for both status indicators to glow Green.
  • Unplug your 2nd Sila and install where better wireless coverage is desired.

For further details on creating a mesh network click here.

Where should I add a 2nd Razer Sila to create the best mesh network and coverage?
This is very dependent on the exact environment, but here is a tip that should help.
  • First, we suggest you configure the mesh network and place the Razer Sila in your preferred location.
  • After 3-5min, the Razer Sila's LED should light up GREEN.
  • Next, use the Razer Sila AP and open the setting page.
  • Navigate to the Mesh Connection Quality section which will check the quality of the Mesh.
  • Ensure the quality level is within the Acceptable Criteria as noted by the App. If not, you may want to relocate the router to obtain optimal performance.

Please note that a rating of POOR will still work, but internet speed may be affected.

How do I change the SSID password on my Razer Sila?
Your SSID password can be changed via the Razer Sila APP or Web UI. Navigate to your account page and select edit. In the Sila App, click on the "Razer Sila" image to access your account settings and navigate to "password" to change it. Be sure to hit apply after you have updated your password.
How do I change the Razer ID password on my Razer Sila?
Your Razer ID password can be modified using the Razer Sila APP. Open the app and navigate to the account page and select edit your account.
How do I change the Web UI Admin password on my Razer Sila?
The default Web UI Admin password is located on the underside of your Sila router. You can only change this password via the Web UI page.
What is the default password of my Razer Sila?
The default password for Web UI is "password". The default Admin password is located on the underside of your Sila router. You can only change this password via the Web UI page.
What is the difference between the Admin password and the Wi-Fi password?
The Admin password is used to access the settings of the router on the Web UI. The Wi-Fi password is used by devices that want to access the Wi-Fi network.
Should I change the default passwords on my Razer Sila?
For enhanced security, we recommend that you change the default Web UI password to something other that than the default "password". For further security, you can also change the SSID password.
Where can I find the default configuration information for my Razer Sila?
You can get the default configuration either via the Sila APP or Web UI. However, more comprehensive configuration resides in the Web UI.
Can I turn off the Firewall within my Razer Sila?
You cannot turn off the firewall. You can put a device in a DMZ and the device will have all TCP and UDP ports exposed to the internet.
How do I set up / configure DMZ on the Razer Sila?
A device can be assigned to the DMZ by using the admin menu via a web browser.
  1. Access the admin menu by directing your browser to 192.168.8.1 or sila.razer.com (We recommend using the URL sila.razer.com as it offers better security).
  2. Enter your admin password. Select Firewall/Port Forwarding from the menu on the left.
  3. Select the DMZ tab from the options on the center of the screen.
  4. Enter the IP Address of the device to be placed in the DMZ.
  5. Remember to select Apply before exiting.
How do I set up QoS / Razer FastTrack on the Razer Sila?
A device can be assigned to the DMZ by using the admin menu via a web browser. To enable Razer FasTrack (Razer's QoS Engine) please follow the steps below.
  • Log into the Razer Sila and select "Traffic Management" from the home screen.
  • From there slide the “Enable Razer FasTrack” switch to on.
  • Once enabled select “Priority Customization” to customize and select your device priority.
How do I change the DNS on my Razer Sila?
The DNS server that provides the name to IP address translations will be assigned automatically by your ISP when you Razer Sila is powered up. You can use the admin menu to disable the DNS server assigned by your ISP and assign a manual DNS server by:
  1. Access the admin menu by directing your browser to 192.168.8.1 or sila.razer.com (We recommend the URL sila.router.com as it provides better security).
  2. Enter your admin password.
  3. Select WAN IP from the menu on the left.
  4. Select the Domain Name Server Address tab from the options on the center of the screen.
  5. Enter the Primary DNS Server and the Backup DNS Server IP address. For example, 8.8.8.8 for google.com or 1.1.1.1 for Solarflare.com.
  6. Remember to select Apply before exiting.
How do I set up Port Forwarding in my Razer Sila? How do I open a port within my Razer Sila?
It is important to set up a static IP address in the device that you are forwarding a port to. This ensures that your ports will remain open even after your device reboots.
  1. Point a web browser to the admin menu at sila.razer.com or 192.168.8.1 and enter your admin password.
  2. Select LAN IP > DHCP/DNS Reservations. (We recommend using the URL sila.razer.com as it offers better security).
  3. Under Connected Devices find the device that you wish to open ports to and check select.
  4. Click on Add DHCP/DNS Reservations.

Now that the device has a static IP address, we can open the ports to the internet.

  1. On the Status page, you should see a list of options running down the left sidebar. Choose the option labeled Firewall/Port Forwarding.
  2. Select Inbound Rules and click on the Add New Rule button.
  3. Create a name for this forward and put it in the Service Name box. The name is only used as a reminder and has no effect on the port forward.
  4. In the Port box, type the port to forward.
  5. From the Protocol box, select the protocol for the ports that you want to forward.
  6. Pick the Allow radio button choice.
  7. Enter the IP address that you are forwarding ports to in the LAN Destination IP box. This is either the IP address of a computer or the IP address of another device on your network.
  8. Leave the WAN Source IP box blank.
  9. Click the Apply button when you are done.

Don't forget to click the green Apply button after each entry is finished.

Outbound traffic is allowed by default unless it matches a rule that prohibits the traffic. To block outbound network traffic on a specified TCP or UDP port number, create a rule using the Outbound Rule tab.

You may wish to test to see that the ports are open by using a free port checker tool such as https://portforward.com/help/portcheck.htm

How do I set up a VPN with the Razer Sila?
A Virtual Private Network (VPN) allows you to access your home network securely through the Internet when you are away from home. In addition, when you are out of the country, you can use the VPN Service to access Internet sites or services that you may not usually be able to due to geographic limitations.

Razer Sila supports OpenVPN and Point to Point Tunneling Protocol (PPTP) Virtual Private Network protocols in order to establish a fast, secure, and reliable connection (tunnel) between your router and a VPN server.

OpenVPN is the most advanced, most reliable, and the most popular, open source software application being used to establish VPN connections. PPTP provides a fast and easy to set up solution for users who are not as concern over security and reliability and is a quickest/simplest method of establishing a VPN. Its compatibility with a wide range of platforms is a plus point. However, due to its well-reported security flaws, it is not recommended by most tech experts.

VPN using OpenVPN

  1. Log into the web interface by going to http://sila.razer.com/ or http://192.168.8.1 (We recommend using the URL sila.razer.com as it offers better security).
  2. Log in using your chosen password; if this was not previously set up, use the default code of “password”.
  3. On the left side menu, click on VPN.
  4. One will have a choice of PPTP or OpenVPN.
  5. Click on OpenVPN.
  6. Fill in the information required.
  • Name = any name you wish (example:  uswest) for a reference point
  • Username = username of the VPN service provider account
  • Password = password associated with the VPN service provider account   
  • Auto Reconnection = Yes (if it loses connection) / No (if want the ability to turn off or on when you need it)
  • Import .ovpn File = click the upload button and select the .ovpn file of your choice

               7. Click Apply - this will reboot and reconfigure the router - please wait a few minutes as it does the configuration required.

VPN using PPTP:

  1. Log into the web interface by going to http://sila.razer.com/ or http://192.168.8.1.
  2. Log in using your chosen password; if this was not previously set up, use the default code of “password”.
  3. On the left side menu, click on VPN.
  4. One will have a choice of PPTP or OpenVPN.
  5. Click on PPTP.
  6. Fill in the information required.
  •     Name = any name you wish (example:  uswest) for a reference point
  •     Username = username of the VPN service provider account
  •     Password = password associated with the VPN service provider account
  •     Server = the VPN service provider IP Address or Server name associated the country you wish to connect to (there should be a list of IP Address or Server Names from the VPN service provider website).

                 7. Click Apply - this will reboot and reconfigure the router - please wait a few minutes as it does the configuration required.

How do I set up a guest network on my Razer Sila router?
You can set up a Guest Network using the Razer Sila App under the Guest Networks icon on the home page. Likewise, you can also set up a Guest Network using the Web UI under wireless configuration.
How do I delete my current network/setup on my Razer Sila Router?
You can remove the Association of Current Network from the Razer mobile app by clicking on the top right corner icon and pressing "Remove Network".
How can I add the Razer Sila router to a Gateway?
A gateway is a modem and router combined in the same case. You can add a Razer Sila by connecting the Sila's WAN port to the LAN port of the gateway box. If you do not wish to keep the gateway's Wi-Fi network, you can ask your ISP to discontinue the Wi-Fi service and equipment lease. We recommend that for the most stable network, you do not connect two routers together. To avoid this you can:
  1. Configure your Razer Sila in Bridge Mode either via the mobile App or with a browser. When Razer Sila is on Bridge Mode, some router features will no longer be available (QoS, guest networking,..)
  2. Configure the router in the gateway to Bridge Mode. A small number of ISPs (Verizon FiOS) do not allow you to run their gateway on Bridge Mode for all of their IPTV services.
  3. Add a DMZ to the router in the gateway and assign the Razer Sila to the DMZ. This will allow you to have both routers operating with all of their features, but avoid stability issues associated with having the two routers in your network.
How do I operate the Razer Sila as a bridge / on bridge mode?
In Bridge Mode, a router will disable all of its router services. This means that it will no longer assign an address to devices on the network (DHCP) and no longer perform Network Address Translation (NAT) when devices which to contact the internet. These services can conflict if multiple routers are connected together.

When in Bridge Mode Razer Sila will also no longer provide:

  • NAT
  • DNS caching
  • DHCP
  • Application-aware QoS
  • UPnP
  • Port Forwarding/Port Triggering
  • Remote Management
  • Guest Network
  • Parental Controls
  • Block Sites
  • Block Services
  • VPN service
  • VLANs
  • Enhanced security

Make sure that another router in your network can provide these services.

If you wish to place Razer Sila into Bridge Mode from the mobile App:

  • From the main page select your Razer Sila router
  • Select Edit Internet Settings
  • Enable Bridge Mode
- You are now done

If you wish to place Razer Sila into Bridge Mode from a web browser:

  1. Point the browser URL to sila.razer.com or 192.168.8.1
  2. Enter the admin password at the man page
  3. Select LAN IP from the menu on the left
  4. Enable Bridge Mode
  5. Remember to click on Apply
- You are now done
How do I enable band steering on the Razer Sila?
To configure band steering from the mobile App: 1 - From the main screen select your Razer Sila 2 - Disable Separate Networks - You're done

To configure band steering from a web browser:

  1. Point the browser URL to sila.razer.com or 192.168.8.1 (We recommend using the URL sila.razer.com as it offers better security)
  2. Enter the admin password at the man page
  3. Select Wireless Configuration from the menu on the left
  4. Under Enable Multi-SSID, disable Use different SSID for 2.4GHz and 5GHz
  5. Click Apply

- You're done

How can I configure Beamforming / Explicit Beamforming in my Razer Sila?
The Razer Sila can “point” its antenna arrays at a client to provide better reception, range, and throughput while minimizing interference. This technique is known as explicit beamforming.

Explicit beamforming has existed for some time but was difficult to use because many manufacturers used different, incompatible versions. IEEE 802.11ac standardizes explicit beamforming technology so that routers, access points, and wireless clients from all conforming manufacturers can use the technology's full capacity. Explicit beamforming only applies to devices that are operating in the 5GHz bands. Explicit beamforming can be controlled by the mobile app, under Advanced Features section, or by a web browser, under Wireless Configuration

How can I set up a static IP address on my Razer Sila Router?
For devices that require no-changing of IP addresses, you can use DHCP/DNS Reservations to ensure that their IP addresses never change.

To do this in the web browser:

  1. Point to the URL sila.razer.com or 192.168.8.1 (We recommend using the URL sila.razer.com as it offers better security)
  2. This will send you to the admin menu where you will need to enter the admin password.
  3. Select LAN IP from the menu on the left.
  4. Select the DHCP/DNS Reservation tab under LAN IP.
  5. Check the select box for the device that you desire a non-changing address.
  6. Click the Add DHCP/DNS Reservation button.
How do I enter my Internet Providers (ISP) login information to the Razer Sila?
Some ISPs require that you log in to their service using PPPoE (Point to Point Protocol over Ethernet).

To enter your username and password using your web browser

  1. Point to the URL sila.razer.com or 192.168.8.1 (We recommend using the URL sila.razer.com as it offers better security)
  2. This will send you to the admin menu where you will need to enter the admin password.
  3. Select WAN IP from the menu on the left.
  4. Select the My internet connections requires username and password from under the Connection Accessibility tab.
  5. Enter the username and the password that was provided by your ISP.
  6. The Service Name Field is for you to use and is not used to access your ISP's service.
  7. Remember to click on the Apply button.

- You are done

How do I check for software updates for the Razer Sila?
By default, the software within the Razer Sila will automatically update itself. The server will select a local time, say 4 am when usage is low, and check that activities of your router are low enough before it updates to the new Software. This updating process may take up to 2-5 min depending on network conditions.
How to configure the Razer Sila with Verizon FIOS?
Your Razer Silla can be configured to work with Verizon FIOS. Please click here for more set up details.
Can I use the Razer Sila as an access point in conjunction with an existing router?
Yes, the Razer Sila can be set up as an access point and can be used in conjunction with an existing router.
How do I connect my Razer Sila to an Xbox?
We recommend that you simply enable UPnP on your Razer Sila. To enable UPnP via the Razer Sila Web UI follow the steps below.
  • Type sila.razer.com or 192.168.8.1 into your web browser. (We recommend using the URL sila.razer.com as it offers better security).
  • Select “Firewall / Port Forwarding” from the left side of the menu.
  • Select UPnP from the top menu.
  • Slide the switch icon to the right to enable UPnP.
  • Click Apply.
How do I enable UPnP on the Razer Sila?
UPnP is disabled by default. To enable UPnP via the Razer Sila Web UI follow the steps below.
  • Type sila.razer.com or 192.168.8.1 into your web browser. (We recommend using the URL sila.razer.com as it offers better security).
  • Select “Firewall / Port Forwarding” from the left side of the menu.
  • Select UPnP from the top menu.
  • Slide the switch icon to the right to enable UPnP.
  • Click Apply.
How do I connect my Razer Sila to my PlayStation?
We recommend that you simply enable UPnP on your Razer Sila. To enable UPnP via the Razer Sila Web UI follow the steps below.
  • Type sila.razer.com or 192.168.8.1 into your web browser. (We recommend using the URL sila.razer.com as it offers better security).
  • Select “Firewall / Port Forwarding” from the left side of the menu.
  • Select UPnP from the top menu.
  • Slide the switch icon to the right to enable UPnP.
  • Click Apply.
How do I unpair the Razer Sila on my mobile phone?
To remove the associated Network from your phone, please open the Mobile app. Click the top right corner icon and press "Remove Network". Please note that the current settings of the router will remain intact.   When another mobile device becomes the admin of the router,  all settings will remain as previously set if you do not change the SSID.

Why is my smartphone detected as “General Device” on the device list in the Razer Sila App?

It is normal for some devices to come up as “General Device” when they are first connected to the Razer Sila. Identification may take a while. After the initial connection, please continue to use the phone by internet surfing or using other apps that require internet connectivity. Sila’s QoS engine needs actual data transaction to better identify the devices.

Should I use a unified network name / SSID with my Razer Sila?
Yes! We recommend using a single or unified SSID. This will takes care of reducing Wi-Fi congestion and maximizing throughput for all your devices. Using a single SSID lets Sila figure out the best band and channel for your device.
How do I control the bandwidth /QoS on the Razer Sila?

Our FasTrack QoS system manages the given bandwidth to assign priority to each Category as defined by the default settings or by the user.

It is important that the Download/Upload Bandwidth settings under FastTrack are set as close to the actual Internet Speed provided by your ISP. One way to check your current speed is to use the Internet Speed Test with our APP. You can get the maximum speed between the Router and your nearest server and assess the quality. (Please note: We DO NOT account for wireless speed for this test). After the Test, you can apply the result to the FasTrack setting or you can retest a few more time to ensure the consistency of your ISP's speed before applying the result.

Once the Bandwidth is defined and set and Fastrack is enabled, it will always allocate a minimum of 10% of the bandwidth and reserve it for any Category that is set to VERY HIGH. QoS priority will be based on the following identification: Individual APP->APP Category->Device Priority->Device Type.

If Gaming MODE is turned ON, Gaming will be automatically given the HIGHEST priority and 30% of the bandwidth is always reserved for gaming applications. For example, if the bandwidth is set to a maximum of 10Mbps, a user can only use the 7Mbps for NON Gaming applications.

What happens if I remove myself as Admin in the Razer Sila Mobile App?
It will remove the association of your Mobile Phone with the router. The settings within the router will remain per the last time you saved your settings. (Please note that if you press the reset button in the back of the router your changes will not be saved).
In the Razer Sila Mobile App, there is a test for Mesh connection quality. What does the ‘test’ do to measure the quality? 

The 1st router measures the RSSI received from the second router and will determine the scope of the coverage as below.

“Too Close” - The Wi-Fi mesh node should be moved further away from the root node
“Optimal Coverage” - The Wi-Fi mesh node provides optimal coverage and bandwidth at this location
“Acceptable Coverage” - The Wi-Fi mesh node provides acceptable coverage and adequate bandwidth for most applications
“Poor Coverage” - Please move Wi-Fi mesh node closer to the root node"

What happens if I set the Download Bandwidth on the Razer Sila lower than what my ISP provides? 
Sila will limit the maximum download bandwidth to the user-defined value. The QoS function will follow the bandwidth settings to manage the traffic.
How do I setup / add a NAS (Network Attached Storage) on the Razer Sila?

Network Attached Storage (NAS) is a device that enables additional storage to be quickly added to your network. This device can let you share files or folders in your network.

Step 1: Connect an Ethernet cable from the Ethernet port of your NAS to any of the Ethernet ports at the back of the router.
Step 2: Power on your NAS device.
Step 3: Each NAS device has its own configuration requirements. Please consult the NAS setup guide for assistance.

If you wish to make the NAS storage visible to the internet, you will need to assign a non-changing IP address to the device by assigning a DHCP/DNS Reservation. To do this:

  1. Enter 192.168.8.1 or sila.razer.com into a web browser.
  2. Enter your Razer Sila’s admin password.
  3. Select LAN IP from the menu on the left.
  4. Select the DHCP/DNS Reservation tab.
  5. From the Connected Devices List select the NAS device.
  6. Click on Apply DHCP/DNS Reservation.

The Razer Sila will now always assign the same address to the NAS device. If your ISP provides a Dynamic IP Address, rather than a Static IP Address, you should also use the Dynamic DNS setting to ensure that the internet is instantly aware of any address changes from your ISP.

  1. Select Dynamic DNS from the left menu.
  2. Select Enabled and select the free Dynamic DNS service from the list.
  3. Enter your domain name, username, and password.
How do I create a shared network drive using the USB ports on the Razer Sila?
The Razer Sila has a USB 3.0 port and a USB 2.0 port that can provide shared network access for USB storage devices with the following formats: FAT, FAT 32 and NTFS. These devices should have a single partition. To set up the device as shared USB Storage follow the steps below.
  1. Connect the USB storage device to either the USB 3.0 port (green) or USB 2.0 port (black).
  2. Plug in the additional power supply if required by the storage device.
  3. Point your web browser at 192.168.8.1 or sila.razer.com. (We recommend using the URL sila.razer.com as it offers better security).
  4. Enter your Razer Sila’s admin password.
  5. From the menu on the left select “Storage”.
  6. You should see the storage device displayed (USB 1 is the USB 2.0 port and USB 2 is the USB 3.0 port).  If not, click on Detect.
  7. For file and print sharing, enable Samba* under Available Services.

*Samba provides file and print services for various Microsoft Windows and Apple iOS clients. It is typically used within a home network. File Transfer Protocol (FTP) is a standard network protocol used for the transfer of computer files between a client and server on a computer network. It is typically used for file transfers over the internet.

Note that your Razer Sila is acting as the FTP server for USB storage and its IP address cannot be changed.

What do the colors of the LED of my Razer Sila mean?
  • RED - Razer Sila has passed its Power On Self Test and it trying to connect to the internet
  • Blue - Razer Sila has connected to the internet and is determining it needs so it can update the software
  • Blue Blinking - Razer Sila is updating its internal software
  • Green - Razer Sila is connected to the internet and is operating correctly
  • Bright Green - Same as Green, but with QoS enabled
How do I download and sign up for the Razer Sila App?
You can download the Razer Sila app by visiting the Google Play Store or the Apple App Store and searching for Razer Sila. Once you have downloaded the app you can select to sign into the app or sign up for a new account. When signing up for a new account you will be asked to create a Razer account or you can use your existing Razer ID. 
Where should I place my Razer Sila and Razer Sila nodes?

Keep your router off the floor and more than 4 ft above it. Wi-Fi radio signals radiate out in the line of sight, very much like sound waves. This means if your router is on the floor the signals have to travel through many more obstructions. Similar to sound waves, beds, sofas, and heavy furniture will dampen the signals. Placing the router higher up reduces the number obstacle interfering with the signal and gives the router a better line of site. We recommend a minimum of 4 ft high, but higher is better. Razer Sila should be placed horizontally as there is a metal heatsink in the base that can shield signals.

Locate the router as central as possible with as much line of sight to wherever you sit or use the internet the most. This is the ideal situation but is often not possible in many homes. Avoid putting it in a closet as you are now surrounding the router with absorbent materials that will compromise the Wi-Fi signal right from the main source. In multi-story homes, try to place the routers near the stairwell openings in the floor.

Be sure the router signal is not blocked by any major obstructions like concrete walls, ceramic tile or other major absorbers to any areas you plan to use a lot. While RF and sound do not propagate identically, it is useful to think of your router as a speaker. Place it where the “sound” can travel down open spaces (hallways and stairwells) and position it so that it does not need to travel through more than 3-4 walls of modern construction.

Avoid surrounding it with metal objects. Metal dissipates electromagnetic energy quite effectively. Although kitchens are often central to the home. The kitchen is not the best place for your router due to the many absorbent materials and electrical interference from many of the appliances.

Ensure signal does not pass through thick walls: Dense walls, especially those using concrete will significantly reduce the signal. For optimum Wi-Fi propagation and coverage, make sure the signal does not need to pass through thick walls to reach any high usage areas.

Keep router as close to main areas as possible: The Wi-Fi coverage and signal propagation will benefit from being as close to the main areas of use as possible. Path loss from the distance the signal travels will be minimized and in addition to this, the signal will need to travel through fewer obstacles.

Is UPnP enabled by default? 
UPnP (Universal Plug and Play) is disabled by default within the Razer Sila Router. You can enable it by accessing the Web UI and navigating to Firewall / Port Forwarding -> UPnP
How do I enable the Web UI /Web UI via the Razer Sila App?
Open the Razer Sila App. Then click on the "Razer Sila" icon on the diagram. This is will take you to the device settings menu. Toggle the "Enable Web UI" switch under basic device settings. The hit "apply" in the upper right corner.
How do I access the settings menu on the Razer Sila App?
Open the Razer Sila App. Then click on the "Razer Sila" icon on the diagram. This is will take you to the device settings menu. Toggle the "Enable Web UI" switch under basic device settings. The hit "apply" in the upper right corner.
How do I receive software/firmware updates for the Razer Sila?
The Razer Sila will automatically receive updates when there is no traffic on the system. This usually occurs sometime around 4 am in the morning.
How do I manually check and apply software/firmware updates to the Razer Sila?

The Razer Sila will automatically receive updates when there is no traffic on the system. This usually occurs sometime around 4 am in the morning.

Should you wish to manually check and apply any available firmware updates please do the following.

  1. Open the Razer Sila App
  2. From the home screen tap on the Razer Sila icon.
  3. Then navigate down the page and click on “Firmware Version”
  4. Next click on “Check for Update” to see if any updates are available.
When setting up a DMZ what do I put in for the IP Address?
The IP address will be the IP address of the device that needs to be in the DMZ zone. The DMZ device will be on the internal network, but with all TCP and UDP ports exposed. Usually, you will use “DHCP reservation” to assign a fixed LAN IP to the DMZ device and use this fixed IP for the DMZ device configuration.
Can I define an IP subnet range on the Razer Sila when establishing a DMZ?
The Razer Sila will support a single DMZ host and not a subnet.
Why can't I see or change a specific setting in the Web UI of my Razer Sila?
Please check the Razer Sila App as more features and settings will be found there.

Wi-Fi Basics and Terminology

What is a Firewall?
A firewall is a security feature that monitors the incoming and outgoing traffic of your network. It is designed to protect unauthorized traffic to and from your network.
What is DMZ?

A DMZ (De-Militarized Zone) allows a device to be completely visible to anyone on the internet. A device in a DMZ will open all of its ports to internet queries and pings and not be protected by the router's firewall.

This is useful in situations where fileservers, web servers, or a VoIP (Voice over Internet Protocol) communications equipment is run from a home network rather than the cloud. For online gamers, a DMZ will isolate gaming consoles and keep them outside the firewall (router), making them visible to other gamers on the internet.

UPnP and Port Forwarding are alternatives that only open specific ports of the device to the internet rather than all of them. This provides slightly greater protection and security for your network.

A DMZ is most appropriate when more than one router is present in a network.

What is "QOS" within the Razer Sila?
QoS stands for "Quality of Service". In computer networking, it refers to traffic prioritization and resource reservation control mechanisms. It is the ability to provide different priority to different applications, users, data flows or to guarantee a certain level of performance to a specified data flow. The Razer Sila features Razer's FasTrack QoS Engine.
What is a WAN, VLAN, and LAN within the Razer Sila?

WAN (Wide Area Network) refers to the public connection to the internet. For example, the WAN IP Address is the public IP address used on the internet to communicate with the router.

LAN (Local Area Network) refers to the private network of devices that are connected to your router. The private (non-routable) IP address of devices in the LAN have ranges of 10.0.0.0 to 10.255.255.255 and 172.16.0.0 to 172.31.255.255 and 192.168.0.0 to 192.168.255.255.

VLAN (Virtual Local Area Network) A VLAN is a method of creating separate Local Area Networks on the same router for security and segmentation purposes. VLAN setup is a useful procedure if you have some devices on your network that you want to isolate from other devices like multiple guest networks for family friends or office visitors.

What is "DNS" within the Razer Sila?

The Domain Name System (DNS) is the phonebook of the Internet. Humans access information online through domain names, like google.com or espn.com. Web browsers interact through Internet Protocol (IP) addresses. DNS translates domain names to IP addresses so browsers can load Internet resources.

Each device connected to the Internet has a unique IP address which other machines use to find the device. DNS servers eliminate the need for humans to memorize IP addresses such as 192.168.1.1 (in IPv4), or more complex newer alphanumeric IP addresses such as 2400:cb00:2048:1::c629:d7a2 (in IPv6).

This translation of human-readable domain names to IP address occurs on the internet and can add delay to transmissions. To speed this up, Razer Sila contains a cache that contains the most recent and frequent translations that your network uses.

What is DDNS with the Razer Sila?

DDNS (Dynamic Domain Name System) is a service that maps internet domain names to IP addresses, similar to DNS. However, DNS is designed to use Static IP address; IP addresses that do not change over time, while DDNS is designed to also support dynamic (changing) IP addresses, such as those assigned by a DHCP server. That makes DDNS a good fit for home networks, which normally receive dynamic public IP addresses from their internet service provider.

DDNS is a good fit for users who would like to access their networks remotely, set up a server behind the router, or host their own website, yet retain the default Dynamic Host Configuration Protocol (DHCP) configuration of the router instead of using a static IP Address.

The DHCP is a router function that changes the IP Address of connected devices periodically. This makes the network inaccessible to hackers or intruders since they do not know what the network’s IP Address is at any given time, but the owner of the network can implement a DDNS service so that he/she can access the network anytime.

NOTE: To use the DDNS feature of your router, begin by signing up with a DDNS provider such as www.dyndns.org or www.no-ip.com. Razer Sila routers support DynDNS and No-IP DDNS service providers.

What is "DHCP" within the Razer Sila?

DHCP (Dynamic Host Configuration Protocol) is the technique used to dynamically assign an IP address to a client device. The address is assigned from a pool of possible addresses when the client device connects to the router (DHCP server).

The Razer Sila "leases" an IP address to the client for 24-hours. The client device will attempt to renew the lease for the IP address anytime that it reconnects, or after 12-hours. If the lease period expires and the DHCP client has not yet renewed its IP address, then the DHCP client loses the IP configuration data and begins the DHCP lease generation process again. If the client device wants to guarantee that it always has the same IP address assigned, it can create a DHCP reservation.

What is "Port Forwarding" within the Razer Sila?
Port forwarding is a way of making a client device on your home network accessible to computers on the internet, even though the device(s) are behind a router and its firewall. It is commonly used in gaming, security camera setup, Voice over IP, and downloading files. After you have forwarded a port you are said to have an open port.
What does NAT stand for?
NAT (Network Address Translation) is the method that your Razer Sila uses to communicate to the internet with the single IP address that your ISP assigned even though your private home network has more than one device. This provides security by effectively hiding the entire internal network behind that address.
What does double NAT'ed mean?

Double NAT means that instead of having just one private network, your system has both private WAN and LAN networks. This happens when multiple devices (usually routers) are performing Network Address Translation. Features like UPnP and Port Forwarding will not work correctly when the network is double NAT'ed.

Online gaming, access to secure sites with SSL, and configuring port forwarding and triggering can all be affected by double NAT. If you're having any problems with these types of activities but you can still connect to the internet and perform other tasks, double NAT is likely the cause of your problems.

What is Band and Client Steering? 
"Dual-band" Wi-Fi devices can connect to either 2.4GHz or 5GHz Wi-Fi networks. With Band steering, your Razer Sila will help direct these devices to either the 2.4GHz network if the range is a problem, or to the "best" 5GHz network if more performance is needed. Band steering allows you to have one Wi-Fi network name and allow Razer Sila's to allocate devices to the 2.4GHz network and the two 5GHz networks.
What is Beamforming in the Razer Sila?
Beamforming may help under certain environment for devices that support 802.11ac. In the real world, 802.11ac will most likely be known for its ability to offer quicker speeds at a range. 802.11ac accomplishes this by using the 5GHz frequency, up to 160MHz bandwidth and a technology called Beamforming. Put simply, a router and a device (Phone or Laptop for example) that both contain Beamforming technology will seek one another out. This drastically increases data throughput between the two devices, whilst also lowering power consumption (the transfer will take less time).
What is DFS within the Razer Sila?

The majority of the 5GHz spectrum available for Wi-F can only be used when other radio transmissions that are considered primary-use or mission-critical are not present. In North America, only 9 of the 25 total 5GHz channels do not have this restriction. Everywhere else it's only 4 of 20 total 5GHz channels. To use all of the available channels, DFS technology is legally required.

With DFS (Dynamic Frequency Selection) Razer Sila quickly detects and identifies radio transmissions that are considered primary-use or mission-critical. These mission-critical devices are various flavors of radar systems used by specific industrial, federal civilian and military organizations. Once one of these is detected Razer Sila can safely direct client devices to another DFS channel or less crowded standard channel.

Razer Sila performs continuously monitors all 2.4GHz channels and all 5GHz channels measuring traffic volume and looking out for primary-use and mission-critical indications. It does not need to be enabled.

Some client devices may not be able to operate on all of the DFS channels due to limitations in their radios. In these cases, Razer Sila includes optional Compatibility modes to allow these devices to have the best performance possible. These Compatibility modes are available on the mobile App or through use of a web browser.

How is a mesh different than an extender?
Wireless repeaters and mesh networks are both technologies that can be used to extend network coverage over a given area. Wireless extenders work by taking an existing wireless signal and re-broadcasting (or repeating) it. Mesh networks see every device on a network directly connected to every other device without the use of a central router or switch. Mesh offers easier setup and seamless roaming for mobile devices.
Should I turn off my existing Wi-Fi router/gateway when using the Razer Sila?
The Razer Sila will detect and avoid all existing Wi-Fi networks, so there is not much of a performance reason to turn off your old Wi-Fi network.

Troubleshooting

During initial setup, the Razer Sila logo stays red and will not turn green.
Should this happen, please try to perform a factory reset to see if this helps. To do this, hold down the reset button at the back of the Razer Sila using the tip of a paper clip for 5-40 seconds or until the Razer Logo flashes blue. After releasing the button, please wait for the Razer Sila to restart and establish the internet connection.
I forgot my password for SSID of the Razer Sila, what do I do?
You can open your Razer Sila app or the Web UI to recover your password.
I forgot my password for the Web UI Razer Sila, what do I do?
You can perform a factory reset of the Razer Sila to recover the default password. Performing a factory reset will erase the settings you stored and set the Razer Sila back to the factory default settings.
What do the different colors on the THS logo mean?

Green = connected to internet

Blue = connecting to internet/upgrading firmware

Red = not connected to the internet

How do I determine if my Razer Sila Router is double NAT'ed?

To determine if you Razer Sila is double NAT'ed you can use the mobile App or a web browser to examine the WAN IP Address that it was assigned. If this is a private IP address, the Razer Sila is double NAT'ed. A private IP address will have ranges of 10.0.0.0 to 10.255.255.255 and 172.16.0.0 to 172.31.255.255 and 192.168.0.0 to 192.168.255.255

To use the mobile app:

  1. From the main screen select the internet.
  2. If the WAN IP Address starts with 10.x.x.x or 172.x.x.x or 192.168.x.x your network is double NAT'ed.

To use the web browser:

  1. Point to the URL sila.razer.com or 192.168.8.1 (We recommend using the URL sila.razer.com as it offers better security).
  2. This will send you to the admin menu where you will need to enter the admin password.
  3. Select WAN IP at the Status page.
  4. If the WAN IP Address starts with 10.x.x.x or 172.x.x.x or 192.168.x.x your network is double NAT'ed.

Another method that shows if double NAT exists is a traceroute, which allows you to ping a server or device on the internet and see the path it takes between routers and servers.

  1. Open a Command Prompt (on a Windows PC that's connected to the internet, click on the Start menu, type "cmd" and hit Enter).
  2. Type "tracert 8.8.8.8" to see the traceroute to Google's DNS server.
  3. If you see two private IP addresses listed in the first two hops then you have double NAT. If you see only one private address and the second hop shows a public address, then you're all good.
My Razer Sila is double NAT'ed how do I solve/prevent this?

Once you have determined that a double NAT exists, you have several options:

  1. Configure your Razer Sila in Bridge Mode either via the mobile App or with a browser. When Razer Sila is in Bridge Mode, some router features will no longer be available (QoS, guest networking, etc.).
  2. Configure the router in the gateway in Bridge Mode. A small number of ISPs (Verizon FiOS) do not allow you to run their gateway in Bridge Mode for all of their IPTV services.
  3. Add a DMZ to the router in the gateway and assign the Razer Sila to the DMZ. This will allow you to have both routers operating with all of their features, but avoid stability issues associated with having the two routers in your network.
What are the symptoms when the Razer Sila is double NAT'ed?
When your Razer Sila is double NAT'ed it will operate correctly for accessing the internet and operating your Wi-Fi network. However, things like remote access, UPnP and Port Forwarding will not work correctly. This means that any programs that need these things will not operate correctly. For example, BitTorrents, VPNs, VoIP, in-app chat, and peer-to-peer gaming.
Why does the list of devices connected to my Razer Sila's LAN/Wi-Fi and the list in the MAC Filtering Exception list not match?
Please stay tuned. The list is updated from the cloud every ninety (90) seconds and will match after the sync occurs.
Why do applications that are running disappear from real-time traffic management on the Razer Sila when there's no traffic?

This is an expected behavior from the Razer Sila. These applications will not appear if there is no traffic to them.

Example scenario:

  1. Launch an application (e.g. Outlook).
  2. Go to Traffic Management > Real-Time traffic management, Outlook should appear.
  3. Wait until there's no traffic from Outlook app (0kbps) after a few seconds it disappears from the list.
Why do some devices show as "Online" but they are not connected to the Razer Sila network?
It will take ninety (90) seconds or longer before the device is removed from the list.
What's an acceptable ping (or latency) for online gaming?

If you've ever noticed that another player always seems to have the jump on you, that might be because they have a faster ping. Here's a rough guideline:

Winning: 0-59 ms
In the game: 60-129 ms
Struggling: 130-199 ms
Game over: 200+ ms

Source: http://www.SpeedTest.net/about/knowledge/faq#ping

Why am I getting different speeds between my computer and my phone when using Speed Test?

Speed Test is measuring your real-time network connection, so tests taken within a few minutes of each other might vary based on network congestion and available bandwidth. If your Speed Test results are significantly different, make sure that you're

  • Testing the same connection. If one device is on Wi-Fi and the other is not, you're testing the speeds of different connections.
  • Note that there are large variations in Wi-Fi and cellular radio quality and MIMO stream handling quality between devices. These variations can cause a device to deliver slower test results than another device or computer.

Source: http://www.SpeedTest.net/about/knowledge/faq

What factors may impact my Internet Speed test results?

The test measures the speed between your device and a test server, using your device's internet connection. This factor can impact the speed recorded by a test:

Devices (phones, tablets, PCs, etc.) can have very different Wi-Fi and cellular radio capabilities. This means you might get one result on one device and a different result on another, even using the same provider. Some devices may not be able to measure the full speed of your internet service.

Source: http://www.speedtest.net/about/knowledge/faq#factors

Why do I receive an insecure site warning message when I access the Razer Sila Web UI via the gateway IP address?
Please use "sila.razer.com" instead of 192.168.8.1. The device use HTTPS secured protocol instead of normal HTTP
Why did the Razer Sila WAN port become a LAN port after configuring in mesh mode?
The meshed Razer Sila has now been configured in Bridge Mode and is taking IP addresses from the main router. The DHCP no longer operates while in mesh mode. The WAN port becomes an additional LAN port should you need an extra port. The WAN port if directly connected to a LAN port of the Main router will become the backbone.
Why is the Blade Pro's Ethernet port not recognized as a gaming device in the QoS device list of the Razer Sila?

Due to limitations of the QOS recognition engine, it is unable to detect the LAN port of Razer laptops. The good news is you can manually change the app's configuration to leverage a gaming status for the device during the device prioritization. To do this, follow these steps:

  1. Under the Razer Sila APP navigate to, "Connected Devices".
  2. The laptop will be identified as General Device.
  3. Next, select the device detail info.
  4. Go to Type-> and Select Razer Laptop.
  5. Then click APPLY.

This will identify the device as Gaming Device under the General Traffic identifications. The Razer Laptop will then be given highest priority.

Why does the QOS engine on the Razer Sila not recognize my Razer Blade when using a USB-Network Adapter?
The USB Network Adapter has it's own MAC address. Because of this, the router cannot recognize the Blade laptop based on the 3rd-party information it is receiving.
My Razer Sila is no longer detected after trying to add it as a mesh to a remotely accessed Sila network.
If this should occur, please press the RESET button on the Razer Sila for six (6) seconds to restore the device.
Why can't I see some of the attached devices on the Home Page of the Razer Sila App?
Devices indicated on the home page are for those that have a connection to the world wide web. Some old devices that do not access the web will not be shown on the Home page (E.g. old network printers). If you want to view a list of attached devices on the Local LAN, you can access the Web UI and check under LAN -> attached devices.
Why do online devices take 3-10 seconds before they appear on the Razer Sila mobile App?
The Razer Sila engine will need some time to detect the online traffic of the devices to determine if it is online or offline. This process may take up to ten (10) seconds.
How do I make sure my Razer Sila is updated?

Razer Sila software updates are sent to your router between 2 AM and 3 AM local time. To check to see if you have the latest version follow the steps below:

  1. Open the Razer  Sila App on your mobile device.
  2. Select the Razer Sila router from the home page
  3. On the top right, select the gear icon Select Check "Update". You will be told that your Razer Sila has the latest version of the software or asked if you'd like to download it.
  4. Select OK

The update process can take up to ten (10) minutes depending on your internet speed.

How can I recover the password for my Razer Sila?
There is no way to recover a password, but they can be reset to their factory defaults. Passwords are unaffected by a normal reset but will return to the factory defaults following a factory reset. To perform a factory reset hold down the reset button for ten (10) seconds.
What are the factory defaults for the Wi-Fi Password and Admin Password for the Razer Sila?
The factory defaults for the Wi-Fi Password and Admin Password are printed on the label located on the bottom of your Razer Sila.
I am unable to pair the Razer Sila with my new phone.

The Razer Sila can only be paired to one phone. If you have the phone that was originally used to set up the Razer Sila, please do the following steps:

  • On the original phone, go to the main page of the Razer Sila App and click on the gear icon on the upper right corner
  • On the network settings page, click "remove as admin"
  • Wait a few minutes for the Razer Sila to update the configuration
  • Once completed, proceed to pair the Razer Sila with the new smartphone

If you do not have the original phone, a Factory Reset must be done. Please perform the following steps:

  • Disconnect the cable from the Razer Sila but leave the power on. The LED will be solid red
  • Using a paper clip or similar press the reset button on the back of the Razer Sila and hold for 10 seconds. The LED will be blinking blue
  • Release the reset button and the LED will be solid red
  • Reconnect the cable back to the Razer Sila and wait till the LED goes solid green
  • Proceed with pairing with the new smartphone

NOTE: Factory Reset removes any previous configurations made on the Razer Sila

I completed the sign-up process, but why can't I sign into the Razer Sila App?

Please be sure your phone's Bluetooth feature is enabled. The Razer Sila uses Bluetooth to communicate to your phone during the sign in process. Please make sure you are using the same mobile device you used to set up your Razer Sila. If you are still having issues, check to be sure that the Razer Sila can be seen in the list of Bluetooth connections on your phone. For Android go to settings/Bluetooth/paired devices. For IOS go to settings/Bluetooth/My devices.

If you do not see the Razer Sila in your list of connected devices, please follow the Bluetooth troubleshooting guide for your phone's OS.

Why do I see a message that this site is not secure when trying to access 192.168.1.1. on my Sila Router?
We recommend accessing the web interface using the URL: sila.razer.com instead of the IP address. HTTPS provide better security versus HTTP where hackers can view your transaction.
Why can't my device be seen by the Razer Sila using the 5GHz Channel?

All devices cannot operate on the 5GHz DFS channels used by the Razer Sila. You can still use the 5Ghz channel, but you will need to put your device in "Compatibility Mode" so it can be recognized by the Razer Sila.

To find our more about compatibility mode, click here.