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Razer Nabu 2015 Support

Common Questions

Is the Razer Nabu compatible with a Windows Phone?

Not right now. Functionality is too limited to be considered consumer-ready (that is, SMS notifications only, no Pulse, Hi-Five, and the like). It is due to the Windows Phone architecture which makes it challenging to get to the same degree of integration as we can achieve with Android and iOS.

What are these diamond shapes displayed on the private message screen on my Razer Nabu?

These are emojis that are not supported by the display.

What Android devices are compatible with the Razer Nabu?

The Nabu is generally compatible with devices that use Android 4.3 and above. However, it has been tested to work with these devices:

  • Razer Phone
  • Samsung Galaxy Note 3/4/4 Edge
  • Samsung Galaxy Note S5
  • Sony Xperia Z1/Z2/Z3
  • Nexus 5/6
  • HTC One
  • HTC One M8
  • LG G3
  • Xiaomi Mi3/Mi4
  • Oppo Find7

We are constantly working to add more devices to this list, so check again later if your device is currently not supported.

What phones are compatible with the Razer Nabu and its companion Utility and Fitness apps?

We are constantly testing new phones to ensure a wide range of devices can work well with the Nabu and its companion apps. Just to be sure, however, the Razer Nabu is designed to work for iPhone 5 and above.

Does the Razer Nabu accurately track calories from cycling?

The Nabu is optimized for walking, resting, and running. It will not be as accurate for activities such as cycling.

Is the Razer Nabu app compatible with the Razer Phone?

The Razer Phone runs on Android OS and will be compatible with all android apps on the App Store which the Razer Nabu app is located.

Note: If you upgraded the operating system of your Razer Phone to Android 8.1 Oreo, the Razer Nabu app will no longer be supported.

How does the Razer Nabu count steps?

The Nabu uses a 3-axis accelerometer to understand your motion. An accelerometer is a device that turns movement (acceleration) of a body into digital measurements (data) when attached to the body. By analyzing acceleration data, the Nabu can provide detailed information about frequency, duration, intensity, and patterns of movement to determine your steps taken, distance traveled, calories burned, and sleep pattern. The 3-axis implementation allows the accelerometer to measure your motion in any way that you move, making its activity measurements more precise than older, single-axis pedometers.

The Nabu uses a complex algorithm designed to look for indicative motion patterns for step counting. One condition for a motion pattern to be recognized as a step is to set a threshold. If a motion and its subsequent acceleration measurement data meet the threshold, the motion will be counted as a step. If that threshold is not met, the algorithm won’t count the motion as a step. Other factors can create enough acceleration to meet the threshold and therefore cause some over counting of steps, such as riding on a bumpy road. Equally, it's possible for the algorithm to undercount (not meet the required acceleration threshold).

How does the Razer Nabu know how many calories I've burned?

The Nabu uses your Basal Metabolic Rate (BMR) to estimate the number of calories you have burned. To calculate your BMR, we factor in your height, weight, age, and gender that you provided when you created a Razer account.

How does the Razer Nabu track my sleep?

During Sleep mode, the Nabu records each minute your body is at rest. Each significant movement such as rolling over will inform the Nabu that your rest is interrupted. This does not necessarily mean that you are fully awake or aware of your movements; however, it may indicate that you are not getting the most out of your sleep time. Based on this data, the Nabu can determine if you are well-rested or not.

What does the Razer Nabu track?

The Nabu constantly tracks the following:

  • Steps walked
  • Distance traveled
  • Calories burned
  • Active minutes
  • Hours slept (with Sleep tracking function enabled on Nabu Utility app)

Does the Razer Nabu use up my phone's battery?

The Nabu is a Bluetooth device that requires regular connectivity to your phone. Although the Nabu does not use up your phone’s battery, having your phone’s Bluetooth turned on does affect its battery life.

I am going on a trip. What should I know when traveling with my Razer Nabu?

Here are some great tips for traveling with the Nabu:

  • It is safe to take the Nabu through airport security. The scanning machine will not register it as a threat nor can it be damaged by the scanning machine.

  • The Nabu uses Bluetooth Low Energy, which should be considered safe for most airlines. However, if it is required for all passengers to turn off their electronic devices, comply with airline regulations.

  • For charging purposes, the USB cable can be plugged into any power source that is provided by some airports and planes.

  • The Nabu can store up to 5 days’ worth of fitness and sleep data so it is okay to turn off your mobile phone during the flight.

  • Remove the Nabu when applying lotion or bug spray because these chemicals may deteriorate the smart band.

Troubleshooting

I am having trouble keeping the Razer Nabu connected to my smartphone, what can I do?

If you are having trouble keeping the Razer Nabu connected to your smartphone, you can try these troubleshooting steps:

  1. Restart your smartphone's Bluetooth
  2. Remove the Nabu from the Nabu Utility app and re-connect
  3. Forget Nabu from your smartphone and re-find the device during scan again.

After trying each of the steps above, send a test notification to the Nabu (Device > Details > Send Test Notification) to see if notifications work.

If you have done these steps and you are still having trouble keeping the Nabu connected, contact Razer Support for further assistance.

Why does my Razer Nabu not Sync or receive notifications again after a Firmware Update via my iPhone?

If your Nabu is not Syncing properly or has stopped receiving notifications after a Firmware update, try the following:

  1. Restart your Device’s Bluetooth
  2. If that does not work, go through the following steps:
    1. Force quit the Nabu app by following these steps:
      1. Tap the Home button twice on your iPhone to display recently used apps
      2. Swipe up to remove the Nabu app from the list
    2. Remove the Nabu from the iPhone’s Bluetooth Settings
    3. Re-launch the Nabu app
Note: You may need to log back into your account after the Force quit

Why is the Razer Nabu is not charging?

Many factors can contribute to the Nabu's battery not charging, including:

  • Dirty charging contacts.
  • Faulty charging sources (for example, USB port or plug).
  • A defective USB charging cable

Go through the following steps:

  1. Clean the charging contacts by using warm water and a cotton swab. Carefully clean the charging contacts on your Nabu and charger. If a cotton swab does not fully remove the dirt or debris, use a toothpick or toothbrush. Do not submerge your Nabu in hot water or use abrasive cleaners. Thoroughly dry your Nabu before attempting to charge.
  2. Try a different USB port. Your charger may not be getting enough power from the USB port it is plugged into or the USB port may be defective. Avoid using USB hubs.
  3. Try restarting your Nabu.

Power or unpowered USB hubs do not always provide a consistent output to charge your Nabu. If you are using a USB hub, try connecting the USB charging cable directly to your computer's USB port or a USB wall charger. If your Nabu starts charging while directly plugged in, the USB hub is not providing enough power and should not be used.

If you have done these steps and you are still having trouble charging the Nabu, contact Razer Support for further assistance.

Why cannot I control the music player's Play/Pause/Next/Previous functions when using the Phone Remote Control mode on the Razer Nabu?

In some cases, the commands are not picked up by Google's Play Music app, and it is a rare occurrence for some phone models (i.e. Oppo Find 7). If this occurs for you, go to your Android device's System Settings > Apps > Google Play Music > Force Stop and then retry.

Why is my sleep data not being synced to the app after every night on my Razer Nabu?

If you left your band unpaired to your phone when you sleep, the app may not reflect the sleep data when you re-pair to the phone the following day. We advise you to keep the band paired to the phone even as you sleep to ensure proper data sync.

Why is the total number of steps shown in the Google Fit app incorrect on my Razer Nabu?

The sum added up from the charts on Google Fit matches the data on the Nabu app. This is a rare occurrence for some Google Fit accounts.

Why is the wrist turn to wake screen functionality not working on my Razer Nabu?

Check if the band is in Sleep mode.

Why does the Razer Nabu not work with some third-party apps?

As the new Razer Nabu has improved data accuracy and handling, third-party apps developed with the original Nabu SDK will not work with the new Nabu app. However, we are working on a new and improved Nabu SDK 2.0 which will then allow developers to migrate their current apps or create new ones using the Nabu's improved features.

Access the full list of compatible third-party apps under "Connected Apps" in your Razer Nabu settings page.

Why do I not receive any notifications on the band even if I have completed a fitness goal, changed band settings, and can receive live data in the app?

This is an issue with iOS. Restart your phone and see if the issue persists.

Why does the fitness counter shown on the screen becomes a smaller value on my Razer Nabu?

Check if you have accidentally started Stopwatch mode. Stopwatch mode starts the steps counting from 0 during that session. Turning off Stopwatch mode will add the steps during that session to the total number taken throughout the day, and you should see your complete value again.

Why am I able to receive notifications, get live data on the app, but changing band settings on the app does not reflect on the Razer Nabu?

This is an intermittent issue with Android devices. Restart Bluetooth functionality and see if the issue persists.

Why is my serial number showing "(NULL)" in the detail page for my Razer Nabu app for iOS?

To show the serial number, perform unpair and repair of the band to the Nabu app by following steps:

  1. Remove Nabu band from Nabu app,

  2. Remove Nabu band from Bluetooth Setting,

  3. Add device in Nabu app

Why does the iOS Razer Nabu app version in App Store shows v2.2.4 while the Nabu app > About shows v2.2.5.502?

Both are referring to the same app, however, to be more precise, always use the software version shown on the Nabu App > About.

I just updated my Nabu app, however, my Razer Nabu band cannot be seen inside the app?

Try the troubleshooting steps below to help resolve the issue:

  1. Make sure that your phone is connected to a network (cellular data or Wi-Fi). After any Nabu app update, the Nabu app is required to sync with the Razer servers on its first launch.

  2. Force close and re-launch the Nabu app.

I am unable to set up my Razer Nabu band to the iOS Nabu app. How do I fix this?

To connect your Nabu band to the Nabu app, ensure your Nabu band is removed in your phone’s Bluetooth Setting before you perform “Add Device” in Nabu app.

Why am I able to connect the Razer Nabu band to the WeChat app but unable to pair the band to the Nabu app?

WeChat's Bluetooth control sometimes interferes with the band. Disconnect the band from the WeChat app, turn off Bluetooth, kill the WeChat app, and then re-connect the band to the Nabu app.

My Razer Nabu does not display the correct time following the Day Light Savings adjustment?

Make sure that your Nabu app is up to date. To do this go to App Store and click on “My Apps”. Then perform any update to the Nabu app that is available. If you are still having trouble, try to close and restart your phone's Bluetooth connection. Alternatively, you can manually update the time.

What should I do if my Razer Nabu does not pair with my phone?

If your phone is not pairing with your band, do the following:

  1. Close the Nabu app.

  2. Go to Settings > Bluetooth then tap the Nabu’s corresponding (I) button then tap ‘Forget this device’. This will remove your band from your phone’s Bluetooth devices.

  3. Reset your Nabu by holding down the Nabu button until the reset animation is shown on screen.

  4. Open the Nabu app and try pairing it again.

Why do I not receive any notifications on the Razer Nabu even if I have completed a fitness goal, changed band settings, and can receive live data in the app?

This is an issue with iOS and Android. Restart your phone and see if the issue still persists.

Why is the gesture feature on my Razer Nabu is not working?

If you are experiencing any of these problems, then you may need to restart the Nabu. To restart the Nabu, simply plug it into a power source, press and hold the button on the device.

Why is the Razer Nabu not syncing with the Nabu app?

If the Nabu is not syncing with the Nabu app, try these troubleshooting steps:

  1. Make sure that your iPhone is officially supported.
  2. Make sure your operating system is iOS 8 or higher.
  3. Make sure that your iPhone has Bluetooth enabled and is paired to the Nabu.
  4. Check if existing sync is not in progress. You can check if the Nabu is already syncing with your iPhone by opening the Nabu app and checking the Device screen. The screen will tell you the last time the Nabu was synced and will also tell you if syncing is in progress. The time to complete sync will vary and may take up to 30 minutes or more if the time from the last sync is more than 5 days.
  5. Force quit the Nabu app by following these steps:
    1. Tap the Home button twice on your iPhone to display recently used apps
    2. Swipe up to remove the Nabu app from the list.
    3. You may need to log back into your account after a Force quit.
  6. Multiple devices connected to the iPhone's Bluetooth (i.e. speakers, other trackers) may interfere with the BT function of the Nabu.

Why is my Razer Nabu not syncing?

If you are experiencing this problem, then you may need to restart the Nabu. To restart the Nabu, simply plug it into a power source, press and hold the button on the device.

Why do I receive a notification on my Razer Nabu screen, but it does not vibrate?

Check to see if the Watch is in Sleep mode or if the vibration setting has been turned off.

Why is my step counter not increasing on my Razer Nabu?

If you’re experiencing any of these problems, then you may need to restart the Nabu. To restart the Nabu, simply plug it into a power source, press and hold the button on the device.

Why is the sleep counter not increasing on my Razer Nabu?

If you’re experiencing any of these problems, then you may need to restart the Nabu. To restart the Nabu, simply plug it into a power source, press and hold the button on the device.

Hardware

Is the Razer Nabu waterproof?

The Nabu is water-resistant which means it is okay to get it wet; just don’t submerge it in water. you can shower with it and run in the rain with it; but don’t swim, bathe or enter the sauna with it.

What sizes can I choose from the Razer Nabu?

The Nabu is designed in two sizes – small-medium and medium-large.

We created this sizing system to ensure that customers can easily pick the size that fits their wrist best.

Small-medium: 75.3mm L x 59.1mm H x 13.6mm W

  • Will fit a wrist between 6.42 – 6.73 inches.

Medium-large: 81.0mm L x 63.4mm H x 13.5mm W

  • Will fit a wrist between 7 – 7.40 inches.

Can I replace the clasp to a smaller/bigger size on my Razer Nabu?

Yes, the Nabu comes with 2 interchangeable clasps that are designed to accommodate most wrist sizes. Each size has two additional clasps to provide a better fit for your wrist. You may download and print out this wrist guide to help decide which size suits you best.

How do I take care of my Razer Nabu?

Keep your Nabu dry and keep it regularly clean, especially underneath the band. Wear the Nabu loosely enough to allow air circulation. Use skincare products sparingly on areas that are covered by the Nabu. If you experience any discomfort, discontinue using the Nabu.

Does the LED display stay on all the time on my Razer Nabu?

No, the display is only active when you turn your wrist or when you have an incoming notification. However, you can set how long it stays on for, within the Nabu Utility app.

Software

Is the latest Razer Nabu app (version 2.2) supported on iOS?

The new Nabu app is supported on iOS 10.0 and higher. Lower versions of iOS are not supported.

Is the Razer Nabu not supported by Android 8.1 Oreo?

Yes. The Razer Nabu app will no longer be supported in Android 8.1 Oreo.

What is the difference between Do Not Disturb and Sleep mode on my Razer Nabu?

  • Do Not Disturb Mode - disables incoming notifications and band vibrations.
  • Sleep Mode - disables incoming notifications, band vibrations and starts sleep tracking.

How do I set the time for sleep mode on the Razer Nabu?

Sleep tracking is now automatic. All you have to do is fall asleep, and the Nabu will automatically begin sleep tracking. Alternatively, you may tap on the Sleep bar on the Dashboard to pull up the detailed Sleep section, and hit the Plus sign in the top right corner. There is a Begin Sleep Now button to allow you to tell the Nabu to manually start sleep tracking. Or you can manually input the time slept using Add Sleep Log.