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Audio & Notifications
Power & Battery
Calling & Messaging
Display & Camera
Connectivity
Software
Others
- No ringtone – My Razer Phone does not ring
This issue could be caused by your phone's sound settings. Follow the steps provided below ...read more
- No audio in calls – My Razer Phone has poor or no sound during a call
Poor audio quality during a call could be affected by poor network coverage or structural obstructions ...read more
- No audio on headphones – My Razer Phone is not producing sound on my headphones
The troubleshooting steps will depend on what type of headphones are connected to your phone ...read more
- No speaker audio – My Razer Phone is not producing sound on its speakers
This issue could be easily solved by ensuring that your media sound settings is not muted or on the lowest setting ...read more
- Microphone issues – How to troubleshoot microphone issues on my Razer Phone
Before proceeding to the troubleshooting steps, be sure that the Razer Phone is up to date. Navigate to ...read more
- Caller's voice echoes when on speaker – The caller hears own voice or an echo when on speaker using the Razer Phone
If you are experiencing this problem when using a third-party application, report this problem to ...read more
- Dolby Atmos stopped working – Dolby Atmos has stopped working on my Razer Phone
The Dolby Atmos Technology on the Razer Phone enhances the dual front-firing stereo speakers ...read more
- Razer logo doesn't light up – How can I get the Razer logo on the Razer Phone 2 to light up with app notifications
Ensure that you have installed the Razer Chroma Configurator app. If you have notifications ...read more
- Battery Saving Tips – Razer Phone Battery Saving Tips
With its 4000 mAh battery pack, the Razer Phones will allow you to play your favorite games longer ...read more
- Not charging – My Razer Phone is not charging
Charging issues may be caused by anything from a faulty cable to intermittent power connections. To isolate ...read more
- Overheating issue – My Razer Phone is overheating
A rise in temperature is normal on smartphones. They are designed to handle a certain level of high ...read more
- Powering on issue – My Razer Phone will not turn on
The most likely cause of your Razer Phone not powering on is an insufficient battery charge or a ...read more
- Restarts – My Razer Phone restarts itself
This issue is most likely caused by incompatible apps or bugs in previous versions of the software ...read more
- My Razer Phone charger emits noise – My Razer Phone charger emits noise
There are two common types of noise that a phone charger emits: hum or whine, and buzz or ...read more
- Dolby Atmos stopped working – Dolby Atmos has stopped working on my Razer Phone
The Dolby Atmos Technology on the Razer Phone enhances the dual front-firing stereo speakers for ...read more
- Logo is turned on while asleep or hibernating – Why is the logo of my Razer Phone 2 always on or active
Setting the battery mode to "High" keeps the Chroma logo on at all times ...read more
- Unable to receive/send messages – My Razer Phone 2 is having problems sending or receiving messages
This could be caused by a poor network coverage due to structural obstructions ...read more
- Callers unable to hear me – People cannot hear me when I call from my Razer Phone 2
When the caller is unable to hear you in calls, it could be cause by a poor network ...read more
- No or Poor signal – My Razer Phone 2 is having poor network coverage
In most cases, several issues arise due to poor network coverage, such as: Poor call quality ...read more
- Unable to receive Calls – My Razer Phone 2 will not receive calls
This issue could be caused by an outdated Android OS or a poor network coverage. Follow the troubleshooting ...read more
- No ring tones – My Razer Phone 2 does not ring
This issue could be caused by your phone's sound settings. Follow the steps provided below when your Razer Phone is not ringing ...read more
- Touchscreen not responding – My Razer Phone 2's touchscreen is not responding
My Razer Phone's touchscreen is non-responsive out of the box. To resolve the issue ...read more
- No display – My Razer Phone 2 has no display
One way to go about this issue is to make sure that the Razer Phone 2 has enough battery charge left ...read more
- Display issue – my Razer Phone 2 has display issue
If the Razer Phone 2 is faded, blurry, or showing lines on the display ...read more
- Display does not go dark while on call – Display on my Razer Phone 2 does not go dark while on a call
The Razer Phone 2’s screen should turn off immediately when you put the phone behind your ears ...read more
- Camera not working – My Razer Phone 2's camera is not working
If the camera is not working properly on the Razer Phone 2: Ensure that there are no obstructions ...read more
- Internet, PC, and Bluetooth Connection Issue
These steps can help fix connection issues on your Razer Phone ...read more
- Unable to get a 4G signal
In most cases, signal issues are due to the network coverage in the location you are in ...read more
- Unable to get a cellular data connection but can receive text messages and phone calls
There are multiple ways to solve when the Razer Phone is unable to get a cellular data connection ...read more
- No SIM Card error (Verizon) – Verizon customers encounter No SIM CARD error on Razer Phone 2
This occurs when customer's preferred network type is LTE/CDMA. To resolve this, the user needs to change the preferred network ...read more
- Performance issue – My Razer Phone 2 has Performance issues
Make sure that the phone is charged correctly. Charge the phone for at least an hour before troubleshooting ...read more
- Crashes or Freezes – My Razer Phone 2 crashes or freezes
Crashing and freezing can be attributed to a number of features: Phone has not been reset for a long time ...read more
- Unable to proceed with the Setup Wizard on 1st boot up
This may be caused by the phone attempting to do an Over-the-air (OTA) update which contains system ...read more
- Razer Phone 2 FAQs
What are the memory or color options for the Razer Phone 2? ...read more
- Forgot security lock code – Retrieving a forgotten security lock code on my Razer Phone 2
If you cannot access the Razer Phone because of a security lock on your Password, numeric password, lock pattern ...read more
- SIM not detected – My Razer Phone 2 is not detecting the SIM card
Most of the time, a Razer Phone cannot detect a SIM card when it is not properly inserted ...read more
- SIM-locked – My Razer Phone 2 has a locked SIM issue
To unlock your SIM, follow the steps below: In the event that the Razer Phone 2 has been SIM-locked ...read more
- Fingerprint sensor is not working – My Razer Phone 2's fingerprint sensor is not working
If the Razer Phone is not detecting your fingerprint, please ensure that the fingerprint you set is clean ...read more
- Liquid Damage – How to tell if my Razer Phone has liquid damage
The Razer Phone 2 is equipped with Liquid Damage Indicators that can show if the phone has been in contact with water ...read more
