Razer Phone 2 Support

To unlock all the stunning benefits of the Razer Phone 2's 120 Hz UltraMotion™ screen, be sure your refresh rate is set to 120hz. To adjust your refresh rate, go to the Phone's "Settings", navigate down to "Display", select "Refresh Rate" and choose the "120Hz" option.

Please note, some older games may have issues playing on the 120hz settings. For games such as Jetpack and Sonic 2, you can select the games within Razer Game Booster and set the default rate to 60Hz for those specific games. Once that is selected within Game Booster those games will automatically default to 60Hz without affecting the refresh rate on other applications. Higher refresh rates may also have some minor effects on battery life.

Based upon tests performed internally at Razer, the titles listed below support UltraMotion but do not necessarily reach 120 FPS. Some titles are still under development, thus feature sets are subject to change.

The list is as of September 2018, however, new titles are being added all the time and other titles may be supported.

Where can I find Gamebooster on Razer Phone 2?

Game Booster is now integrated with Cortex. Open Cortex and you will find Gamebooster from the menu. 

Where can I find more information about Razer Mobile apps like Razer Cortex Mobile and Razer Pay?

Yes, this is supported on the Razer Phone 2, just download the desired input application from the Google Play Store.

Install the preferred input method from the list below. Once installed, please open the application and follow the on-screen prompts:

• Cantonese - https://play.google.com/store/apps/details?id=com.google.android.apps.inputmethod.cantonese (Cantonese and English input)
• Zhuyin - https://play.google.com/store/apps/details?id=com.google.android.apps.inputmethod.zhuyin (Traditional Chinese and English input)
• Pinyin - https://play.google.com/store/apps/details?id=com.google.android.inputmethod.pinyin (Simplified Chinese and English input)

To switch between the different keyboards you have available on your Razer Phone 2, please follow the steps below:

1. Go to Settings > System >Languages and input and tap "Virtual Keyboard".
2. Tap Manage Keyboards.
3. Enable the keyboards you installed.
4. You may be prompted to enable permissions.
5. To switch keyboards when entering text, click the keyboard icon in the very bottom right of the screen.
6. Choose the desired keyboard.

Please be sure that you have installed the Razer Chroma Configurator app. If you have notifications turned on in the Chroma app, the Razer logo on the back of the phone will light up once you receive a notification.

To check if Notifications are turned on, tap to expand the Razer Phone 2 settings in your Chroma app.

To clear app notification lights from your Razer logo, unlock your phone and view your notifications.

If you want to remove all notification lights, go into your Chroma app and disable notifications.

Can I use Razer Phone 2 on Verizon's network?

To all Razer Phone 2 owners on Verizon, thank you for your patience! The #RazerPhone2 can now be activated on Verizon 4G LTE Network.  Please follow the steps below to activate your new Razer Phone 2.

For owners with existing Verizon lines:

1. Log in to your MyVerizon account on the Verizon website.
2. Hover over the “My Devices” link at the top of the page.
3. Choose “Activate or Switch Device” from the available menu.
4. Select “Activate a device on an existing line”.
5. Follow the on-screen activation steps.

For new users to the Verizon Network:

1. Navigate to https://www.verizonwireless.com/bring-your-own-device/.
2. Select “I’m not with Verizon”.
3. Follow the on-screen instructions to create your account and activate your Razer Phone 2.

The Razer Phone 2 will work with GSM networks, like AT&T, and T-Mobile. It will also work with Verizon’s 4G LTE Network. CDMA networks like Sprint and Verizon CDMA are not supported.

Yes, this is supported on the Razer Phone 2, just download the desired input application from the Google Play Store.

The Razer Phone 2 supports Miracast and Chromecast and allow you to share/mirror the content on your Razer Phone 2 with your TV. Please visit the following URLs to learn more about these technologies, its requirements and how to set it up.

Chromecast: https://store.google.com/product/chromecast_2015_learn
Miracast: https://www.wi-fi.org/discover-wi-fi/miracast

Here are some tips that may help you extend the battery life of your Razer Phone.

• Lower the screen refresh rate
• Lower the screen resolution
• Adjust the Cortex Mobile App settings to the low power mode
• Change Chroma app settings to “LOW”
• Reduce screen brightness
• Turn Razer Cortex > Game Booster to "Power Save"

The coils are located near the bottom center of the phone. Please refer to the diagram below for the location of the charging coils on the Razer Phone 2. If attempting to use the phone on any Qi-enabled charger, please be sure to align the coils of the phone to the coils on the charger. 

Yes. Phone cases increase the optimal distance between your Razer Phone 2 and the wireless charger. This may impact charging ability and charging speed.

Do not use phone cases with metal surrounding the phone. During the wireless charging, the back of the Razer Phone 2 cannot have any attached iron, metal, coins, IC cards, bank cards, magnetic absorbers or other metal objects.

• On a sticker underneath the box, your phone came in.
• By entering "*#06#" on you Razer Phone 2's dial pad.
• By removing the SIM tray and viewing the IMEI number on the bottom of the SIM Tray.

Included with the Razer Phone 2 are:

• Wired USB charging cable and adapter
• SIM Eject Tool
• 24-Bit USB-C DAC

The Razer Phone 2 is tested with IP67 water and dust ingress resistance, meaning that it is protected from submersion in fresh water up to 1m deep for up to 30 minutes.

The power adapter and accessories are not water resistant. Splash, water, and dust resistance are not permanent conditions and resistance may decrease as a result of normal wear. Do not attempt to plug in accessories or charge cables to the Razer Phone 2 USB Type-C receptacle if exposed to wet conditions. Should your phone get wet, dry it thoroughly with a soft, dry cloth. Ensure your phone and USB-C port is fully dry before attempting to charge your phone again and/or remove your SIM card tray. Please note that damages caused by sand and/or liquid will not be covered by the warranty.

Please see frequently asked questions and their answers here.