Razer Phone 2 Support

We aim to bring a great Android 9.0 Pie experience to the Razer Phone 2. Below are some of the major features that users will have with the Razer Phone 2:

You may visit the Android 9.0 Pie page to learn more.

Yes. Android 9.0 Pie will be available for download via OTA.

Note: For those who purchased devices through a carrier, an OTA update will be available in accordance with those carrier’s specific build.

The official release of Android 9.0 Pie for Razer Phone 2 will be available in Q1 2019.

Note: that for those who purchased devices through a carrier, an OTA will be available in accordance with those carrier’s specific build.

Yes. Download and follow the steps in the Razer Phone Dev Tools page to reload your device with the factory images.

Note: Manually flashing system images (including reverting back to Oreo) requires a full device reset and removes all user data on the device.

Yes, but for those who have purchased devices through a carrier, an OTA update will be available in accordance with those carrier’s specific build.

Based upon tests performed internally at Razer, the titles listed below support UltraMotion™ but do not necessarily reach 120 FPS. Some titles are still under development, thus feature sets are subject to change.

The list is as of September 2018, however, new titles are being added all the time and other titles may be supported.

Yes, this is supported on the Razer Phone 2, just download the desired input application from the Google Play Store.

The Razer Phone 2 will work with GSM networks like AT&T and T-Mobile. It will also work with Verizon’s 4G LTE Network. CDMA networks like Sprint and Verizon CDMA are not supported.

The Razer Phone 2 is equipped with a huge 4,000mAh battery that will last you all day.

The Razer Phone 2 features a built-in battery pack and is not removable.

The Razer Phone 2 has an internal storage of 64GB UFS that can be expanded up to 1TB using the microSD (class 10) slot.

Yes. The Razer Phone 2 does support Bluetooth® 5.0.

Yes, it is supported on the Razer Phone 2, just download the desired input application from the Google Play Store.

Visit the following websites to learn more about the requirements of these technologies and how to set up:

• Chromecast
• Miracast

The Razer Phone 2 is an Android device running version Oreo 8.1. However, our team of engineers has taken the experience to the next level by including hardware and software features you have never experienced like our 120Hz display featuring UltraMotion™ technology.

The Razer Phone 2 will launch with Android Oreo 8.1. However, it can be updated to Android Pie.

With the Razer Phone 2 having an Android OS, it is easy to back up your data. If you are concerned about the photos you have taken, back them up with Google Photos which will save your photos in the cloud. Your contacts and apps will be stored in Google's cloud as well. Any other files will require you to connect the Razer Phone 2 to your computer and transfer files over to a safe location.

In the unfortunate event that this happens, you may not be able to recover everything on your Razer Phone 2. However, if you have backed up your data on your Google account, you may be able to find your contacts, photos, and videos online.

Modifying your Razer Phone 2 by unlocking the bootloader or rooting your device will definitely void your warranty.

Yes, you can extend the storage up to 1TB using the microSD (class 10) slot.

The Razer Phone 2 is only available in black.

The Razer Phone 2 features a fingerprint sensor built into the power button.

No, the Razer Phone 2 does not feature facial recognition.

Yes, the Razer Phone 2 does support multi-touch functionality.

Yes. Phone cases increase the optimal distance between your Razer Phone 2 and the wireless charger. This may impact the charging ability and charging speed.

Note: Do not use phone cases with metal surrounding the phone. During the wireless charging, the back of the Razer Phone 2 cannot have any attached iron, metal, coins, IC cards, bank cards, magnetic absorbers or other metal objects.

The Razer Phone 2 only comes in the black color and with 64GB of internal storage and 8GB of RAM.

The Razer Phone 2 is 8.5mm thin and feels great in your hands.

Yes. The Razer Phone 2 supports Google Assistant that can help you with nearly any task.

The Razer Phone 2 does not support certain types of VR like Daydream but can support Google Cardboard.

By default, the Razer Phone 2 uses Nova Launcher that supports full gesture customization.

There are both unlocked and locked versions of the Razer Phone 2, depending on your place of purchase. Check with your retailer for more details.

If you are coming from another Android device, it is quite easy to transfer your data over to your Razer Phone 2. Follow the instructions when you first boot up your Razer Phone 2, and it will tell you how to move from your old phone to set up your new one.

You can find the Serial Number of your Razer Phone 2 by going to Settings > About Phone > Status.

The Razer Phone 2 features dual front-firing stereo speakers enhanced by Dolby Atmos for an immersive audio experience.

IMEI or International Mobile Equipment Identity number is a unique number to identify 3GPP and iDEN mobile phones. You can find the IMEI number of the Razer Phone 2 in the following locations:

• On a sticker underneath the box, your phone came in.
• By entering "*#06#" on your Razer Phone 2's dial pad.
• By removing the SIM tray and viewing the IMEI number on the bottom of the SIM Tray.

We suggest that you use the accessories that come with the Razer Phone 2. We have tested accessories from the Razer Phone with the Razer Phone 2 and the basic functions worked fine, however, we cannot guarantee complete compatibility or optimal performance. Also, the case for the original Razer Phone is not compatible with the Razer Phone 2.

Razer Phone 2's cooling system utilizes a custom vapor chamber system which provides more surface area for heat to dissipate.

No, Razer Phone 2 does not support Dual SIM or eSIM.

No. The Razer Wireless Charger is sold separately.

Razer Phone 2 utilizes the Qi Wireless Charging standard and works with most wireless charging base stations above 5W.

All repairs for the Razer Phone 2 must be performed by an authorized Razer repair center. Opening your Razer Phone 2 will jeopardize your warranty and cause damage to the seals that protect your phone from liquid and dust intrusion.

Some AT&T plans may not have the correct LTE provisioning for newer LTE device such as Razer Phone 1/2. Please reach out to AT&T support to have it corrected.

If the bug is related to the application, check if there is a newer version of the application that is compatible with Android Pie. However, if it is a bug with the Android Pie OS, provide your feedback to our Customer Support.

Yes, some warmth should be expected from the Razer Phone 2 during charging, but it should not be uncomfortable to touch. This is particularly normal when using the wireless charger, as heat is the byproduct of energy transfer through inductive coupling.

The Razer Phone 2 has a powerful dual-camera system that consists of both a 12MP wide-angle and 12MP telephoto module for excellent photos.

The Razer Phone 2 includes a headphone adapter in the box that utilizes its own 24-bit DAC for the best experience when using your old headphones. You can also plug any USB C headphones right into the phone like the Razer Hammerhead USB-C headset.

Please update the Chrome to version 77.0.3865.83 or newer version.

The Razer Phone 2 features an expandable storage slot that supports SD cards of up to 1TB in size.

The screen is made of durable Corning Gorilla Glass 5. It is strong and scratch-resistant, but not shockproof. If you are worried about cracking it, we suggest you purchase a tempered glass screen protector.

The Razer Phone 2 supports USB Type-C for charging. Plug it into our Charging brick to get topped off quickly.

The coils are located near the bottom center of the phone. Refer to the diagram below for the location of the charging coils on the Razer Phone 2. If attempting to use the phone on any Qi-enabled charger, be sure to align the coils of the phone to the coils on the charger.

The Razer Phone 2 is tested with IP67 water and dust ingress resistance, meaning that it is protected from submersion in freshwater up to 1m deep for up to 30 minutes.

The power adapter and accessories are not water-resistant. Splash, water, and dust resistance are not permanent conditions and resistance may decrease as a result of normal wear. Do not attempt to plug in accessories or charge cables to the Razer Phone 2 USB Type-C receptacle if exposed to wet conditions. Should your phone get wet, dry it thoroughly with a soft, dry cloth. Ensure your phone and USB-C port is fully dry before attempting to charge your phone again and/or remove your SIM card tray.

Note: The damages caused by sand and/or liquid will not be covered by the warranty.

Game Booster is now integrated with Cortex. Open Cortex and you will find Gamebooster from the menu.

Ensure that you have installed the Razer Chroma Configurator app. If you have notifications turned on in the Chroma app, the Razer logo on the back of the phone will light up once you receive a notification.

To check if Notifications are turned on, tap to expand the Razer Phone 2 settings in your Chroma app.

Note: If your phone's battery is below 10%, app notification will automatically be disabled until you start charging your phone or your phone battery reaches above 10%.

No. The Razer Chroma App does not natively support changing the color of the notification light based on the individual application. By default, the notification light will default to the system or app default color.

To clear app notification lights from your Razer logo, unlock your phone and view your notifications. If you want to get rid of all notification lights, go into your Chroma app and disable notifications.

Yes, you can customize the theme of the Razer Phone 2 by opening the "Theme Store app", downloading a theme you like and applying that theme to the phone.

Yes, the Razer Logo lights up and you can change the color of the logo using the Chroma App. The Razer Phone 2 comes pre-installed with the Chroma App and features the Razer Chroma lighting effects of Breathing, Spectrum Cycling and Static.

Currently, the Razer Phone 2 does not support RCS.

Yes, the bootloader for the AT&T version of the Razer Phone 2 is unlockable but will be shipped locked to enable android pay and other critical functionality.

No. The Razer Phone 2 does not support rSAP or Remote SIM Access Profile.

Setting the battery mode to "High" keeps the Chroma logo on at all times. You may opt to change the battery mode setting on your Razer Phone 2 via Chroma app to suit your preference. Refer to the diagram below: