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Razer Phone 2 Support

Common Questions

What are the new functionalities coming with Android 9.0 Pie for the Razer Phone 2?

We aim to bring a great Android 9.0 Pie experience to the Razer Phone 2. Below are some of the major features that users will have with the Razer Phone 2:

Android 9.0 Pie Feature

Description

Gesture Navigation

Updated navigation using swipe motions

Adaptive Battery

AI learns which apps you use most and will optimize battery usage for them

Digital Wellbeing

Set a schedule for your phone so you can get better rest

App Actions

Anticipates your behavior and what apps or action you are going to take next

Smarter Notifications

Block certain types of notifications

ART improvements

Android runtime will have apps launching faster and consuming less memory

4k60FPS recording

Capture video in high-resolution with smooth playback

You may visit the Android 9.0 Pie page to learn more.

Can I download the Android 9.0 Pie on my Razer Phone 2 via OTA?

Yes. Android 9.0 Pie will be available for download via OTA.

Note: For those who purchased devices through a carrier, an OTA update will be available in accordance with those carrier’s specific build.

When will the official release of Android 9.0 Pie be available for download on the Razer Phone 2?

The official release of Android 9.0 Pie for Razer Phone 2 will be available in Q1 2019.

Note: that for those who purchased devices through a carrier, an OTA will be available in accordance with those carrier’s specific build.

I updated my Razer Phone 2 to Android 9.0 Pie – I do not like it. Can I downgrade back to Oreo 8.1?

Yes. Download and follow the steps in the Razer Phone Dev Tools page to reload your device with the factory images.

Note: Manually flashing system images (including reverting back to Oreo) requires a full device reset and removes all user data on the device.

I bought my Razer Phone 2 from 3 retail stores; can I still try out Android 9.0 Pie?

Yes, but for those who have purchased devices through a carrier, an OTA update will be available in accordance with those carrier’s specific build.

What games are optimized for the 120hz refresh rate of the Razer Phone 2?

Based upon tests performed internally at Razer, the titles listed below support UltraMotion™ but do not necessarily reach 120 FPS. Some titles are still under development, thus feature sets are subject to change.

The list is as of September 2018, however, new titles are being added all the time and other titles may be supported.

Fighting

Tekken Mobile
Injustice
Injustice 2
Mortal Kombat X
Marvel Contest of Champions
Shadow Fight 3
Shadow Fight 3
SkullGirls
DBZ Legends

Racing

Gear.Club
Real Racing 3
Hill Climb Racing 2
Need for Speed No Limits
Alto's Odyssey
Trials Frontier

RPG or MMORPG

Oceanhorn
Marvel Strike Force
Mini Dayz
Darkness Rises
Evoland 2
Hungry Dragon
Hungry Shark
Final Fantasy XV: Personal Edition
Space Rangers: Legacy
Vendetta Online
Runescape
Lineage 2: Revolution
Evoland
Middle Earth: Shadow of War
Fire Emblem Heroes
Old School Runescape
MARVEL Future Fight
Battlejack: Blackjack RPG
Summoners War: Sky Arena
Soul Seeker
Wonder Tactics

Arcade

Pac-Man
Pac-Man Pop!
RC Soccer
Super Samurai Rampage
Chicken Jump
Zen Pinball
CATS: Crash Arena
Turbo Stars
Super Mario Run
Subway Surfers
Sonic Forces: Speed Battle
Cooking Craze
BUST-A-MOVE JOURNEY
Space Invaders Infinity Gene
RAYSTORM
DARIUSBURST -SP-

MOBA

Arena of Valor
Vainglory

FPS

RULES OF SURVIVAL
Shadowgun Legends
UNKILLED
Arma Mobile Ops
Dead Trigger 2
ARK: Mobile
Hitman Sniper

RTS

Titanfall Assault
Warhammer 40k: Freeblade
Warfair
World of Tanks: Blitz
World of Warships

Action-Adventure

#KillAllZombies
Bug Butcher
Caterzillar
Don’t Starve
Don’t Starve: Shipwrecked
Far Tin Bandits
Bleach Brave Souls
Alto’s Adventure
Tacticool

Sandbox

Minecraft
Sandbox 3d

Rhythm

Dub Dash

Puzzle or Strategy

Onirim
Plague, Inc.
Plants vs. Zombies 2
Shooting Stars!
Super Mario Run
Matchville
h3h3 Ball Rider
Star Vikings
Puzzle Quest 2
Mini Metro
Hitman Go
Lara Croft Go
Deus Ex Go
Flippy Knife
Dragon Ball Z Dokkan Battle
South Park Phone Destroyer
Ballz
Heart Star
I Love Hue
Groove Coaster 2

Other

Chameleon Run
Armajet
The Simpsons: Tapped Out
Boggle With Friends
Card Thief
Chameleon
Dash Galactic
Magic Tiles 3
Darkness Rises
Alto's Odyssey
Alto’s Adventure
Vector
Tekken
SPACE INVADERS
Wayward Souls
Badland
Pictionary™
Durango

Sports

RC Soccer
OK Golf
Pumped 3
Golf Clash
Big Shot Boxing
MLB 9 Innings 17
Golf Star

Location-based

Pokemon Go

Does the Razer Phone 2 support Traditional and Simplified Mandarin Chinese character inputs?

Yes, this is supported on the Razer Phone 2, just download the desired input application from the Google Play Store.

What other mobile networks will the Razer Phone 2 work with?

The Razer Phone 2 will work with GSM networks like AT&T and T-Mobile. It will also work with Verizon’s 4G LTE Network. CDMA networks like Sprint and Verizon CDMA are not supported.

What is the battery life of the Razer Phone 2?

The Razer Phone 2 is equipped with a huge 4,000mAh battery that will last you all day.

How much storage does the Razer Phone 2 have?

The Razer Phone 2 has an internal storage of 64GB UFS that can be expanded up to 1TB using the microSD (class 10) slot.

Does the Razer Phone 2 supports Bluetooth®?

Yes. The Razer Phone 2 does support Bluetooth® 5.0.

Does the Razer Phone 2 supports Miracast and other wireless display or screen mirroring options?

Yes, it is supported on the Razer Phone 2, just download the desired input application from the Google Play Store.

Visit the following websites to learn more about the requirements of these technologies and how to set up:

How is the Razer Phone 2 different from an iPhone or Android phone?

The Razer Phone 2 is an Android device running version Oreo 8.1. However, our team of engineers has taken the experience to the next level by including hardware and software features you have never experienced like our 120Hz display featuring UltraMotion™ technology.

What version of Android is coming with the device?

The Razer Phone 2 will launch with Android Oreo 8.1. However, it can be updated to Android Pie.

How do I back up the data on the Razer Phone 2?

With the Razer Phone 2 having an Android OS, it is easy to back up your data. If you are concerned about the photos you have taken, back them up with Google Photos which will save your photos in the cloud. Your contacts and apps will be stored in Google's cloud as well. Any other files will require you to connect the Razer Phone 2 to your computer and transfer files over to a safe location.

Can I still recover my data when the Razer Phone 2 is lost or dead?

In the unfortunate event that this happens, you may not be able to recover everything on your Razer Phone 2. However, if you have backed up your data on your Google account, you may be able to find your contacts, photos, and videos online.

If I enable Root Access on the Razer Phone 2, will it void the warranty?

Modifying your Razer Phone 2 by unlocking the bootloader or rooting your device will definitely void your warranty.

Is it possible to upgrade the storage of the Razer Phone 2?

Yes, you can extend the storage up to 1TB using the microSD (class 10) slot.

What color is the Razer Phone 2 available in?

The Razer Phone 2 is only available in black.

Does the Razer Phone 2 have a Biometrics security feature?

The Razer Phone 2 features a fingerprint sensor built into the power button.

Does the Razer Phone 2 have a facial recognition feature?

No, the Razer Phone 2 does not feature facial recognition.

Does the Razer Phone 2 have multi-touch functionality?

Yes, the Razer Phone 2 does support multi-touch functionality.

Will the charging performance be affected if I have a phone case on the Razer Phone 2 when wireless charging?

Yes. Phone cases increase the optimal distance between your Razer Phone 2 and the wireless charger. This may impact the charging ability and charging speed.

Note: Do not use phone cases with metal surrounding the phone. During the wireless charging, the back of the Razer Phone 2 cannot have any attached iron, metal, coins, IC cards, bank cards, magnetic absorbers or other metal objects.

Are there any memory or color options for the Razer Phone 2?

The Razer Phone 2 only comes in the black color and with 64GB of internal storage and 8GB of RAM.

How thin is the Razer Phone 2?

The Razer Phone 2 is 8.5mm thin and feels great in your hands.

Is there a built-in "intelligent assistant" for the Razer Phone 2?

Yes. The Razer Phone 2 supports Google Assistant that can help you with nearly any task.

Is the Razer Phone 2 capable of virtual reality?

The Razer Phone 2 does not support certain types of VR like Daydream but can support Google Cardboard.

Does the Razer Phone 2 have gesture customization?

By default, the Razer Phone 2 uses Nova Launcher that supports full gesture customization.

Is the Razer Phone 2 unlocked?

There are both unlocked and locked versions of the Razer Phone 2, depending on your place of purchase. Check with your retailer for more details.

How do I transfer the files from my previous phone to the Razer Phone 2?

If you are coming from another Android device, it is quite easy to transfer your data over to your Razer Phone 2. Follow the instructions when you first boot up your Razer Phone 2, and it will tell you how to move from your old phone to set up your new one.

Where can I find the serial number of the Razer Phone 2?

You can find the Serial Number of your Razer Phone 2 by going to Settings > About Phone > Status.

What is the sound system used in the Razer Phone 2?

The Razer Phone 2 features dual front-firing stereo speakers enhanced by Dolby Atmos for an immersive audio experience.

What is an IMEI number and how do I find it?

IMEI or International Mobile Equipment Identity number is a unique number to identify 3GPP and iDEN mobile phones. You can find the IMEI number of the Razer Phone 2 in the following locations:

  • On a sticker underneath the box, your phone came in.
  • By entering "*#06#" on your Razer Phone 2's dial pad.
  • By removing the SIM tray and viewing the IMEI number on the bottom of the SIM Tray.

Can I use the accessories from the original Razer Phone with Razer Phone 2?

We suggest that you use the accessories that come with the Razer Phone 2. We have tested accessories from the Razer Phone with the Razer Phone 2 and the basic functions worked fine, however, we cannot guarantee complete compatibility or optimal performance. Also, the case for the original Razer Phone is not compatible with the Razer Phone 2.

What is the Vapor Chamber Cooling System in Razer Phone 2?

Razer Phone 2's cooling system utilizes a custom vapor chamber system which provides more surface area for heat to dissipate.

Does Razer Phone 2 support Dual SIM?

No, Razer Phone 2 does not support Dual SIM or eSIM.

Does the wireless charging dock come with the Razer Phone 2?

No. The Razer Wireless Charger is sold separately.

How do I open and repair my Razer Phone 2?

All repairs for the Razer Phone 2 must be performed by an authorized Razer repair center. Opening your Razer Phone 2 will jeopardize your warranty and cause damage to the seals that protect your phone from liquid and dust intrusion.

Troubleshooting

I encountered software bugs on my phone with Android 9.0 Pie. How do I fix this?

If the bug is related to the application, check if there is a newer version of the application that is compatible with Android Pie. However, if it is a bug with the Android Pie OS, provide your feedback to our Customer Support.

Is it normal for the Razer Phone 2 to heat up while charging?

Yes, some warmth should be expected from the Razer Phone 2 during charging, but it should not be uncomfortable to touch. This is particularly normal when using the wireless charger, as heat is the byproduct of energy transfer through inductive coupling.

Hardware

What type and size of camera does the Razer Phone 2 have?

The Razer Phone 2 has a powerful dual-camera system that consists of both a 12MP wide-angle and 12MP telephoto module for excellent photos.

Does the Razer Phone 2 have a headphone jack?

The Razer Phone 2 includes a headphone adapter in the box that utilizes its own 24-bit DAC for the best experience when using your old headphones. You can also plug any USB C headphones right into the phone like the Razer Hammerhead USB-C headset.

What are the expansion slots available for the Razer Phone 2?

The Razer Phone 2 features an expandable storage slot that supports SD cards of up to 1TB in size.

What is the screen of the Razer Phone 2 made of? is it scratch-proof or shock-proof?

The screen is made of durable Corning Gorilla Glass 5. It is strong and scratch-resistant, but not shockproof. If you are worried about cracking it, we suggest you purchase a tempered glass screen protector.

Does the Razer Phone 2 have USB mini ports or USB type-C for charging?

The Razer Phone 2 supports USB Type-C for charging. Plug it into our Charging brick to get topped off quickly.

Where are the wireless charging coils on the Razer Phone 2?

The coils are located near the bottom center of the phone. Refer to the diagram below for the location of the charging coils on the Razer Phone 2. If attempting to use the phone on any Qi-enabled charger, be sure to align the coils of the phone to the coils on the charger.

Is the Razer Phone 2 waterproof?

The Razer Phone 2 is tested with IP67 water and dust ingress resistance, meaning that it is protected from submersion in freshwater up to 1m deep for up to 30 minutes.

The power adapter and accessories are not water-resistant. Splash, water, and dust resistance are not permanent conditions and resistance may decrease as a result of normal wear. Do not attempt to plug in accessories or charge cables to the Razer Phone 2 USB Type-C receptacle if exposed to wet conditions. Should your phone get wet, dry it thoroughly with a soft, dry cloth. Ensure your phone and USB-C port is fully dry before attempting to charge your phone again and/or remove your SIM card tray.

Note: The damages caused by sand and/or liquid will not be covered by the warranty.

Software

Where can I find Gamebooster on Razer Phone 2?

Game Booster is now integrated with Cortex. Open Cortex and you will find Gamebooster from the menu.

How can I get the Razer logo on the Razer Phone 2 to light up with app notifications?

Ensure that you have installed the Razer Chroma Configurator app. If you have notifications turned on in the Chroma app, the Razer logo on the back of the phone will light up once you receive a notification.

To check if Notifications are turned on, tap to expand the Razer Phone 2 settings in your Chroma app.

Can I configure the color of the notification light on the Razer Phone 2 for each individual app that sends a notification?

No. The Razer Chroma App does not natively support changing the color of the notification light based on the individual application. By default, the notification light will default to the system or app default color.

How do I clear the app notification light from the logo on my Razer Phone 2?

To clear app notification lights from your Razer logo, unlock your phone and view your notifications. If you want to get rid of all notification lights, go into your Chroma app and disable notifications.

Is it possible to customize the theme of the Razer Phone 2?

Yes, you can customize the theme of the Razer Phone 2 by opening the "Theme Store app", downloading a theme you like and applying that theme to the phone.

Does the Razer Phone 2 Logo light up and feature Chroma effects?

Yes, the Razer Logo lights up and you can change the color of the logo using the Chroma App. The Razer Phone 2 comes pre-installed with the Chroma App and features the Razer Chroma lighting effects of Breathing, Spectrum Cycling and Static.

Does the Razer Phone 2 support RCS (Rich Communication Services)?

Currently, the Razer Phone 2 does not support RCS.

Is the bootloader for the AT&T version of Razer Phone 2 unlockable?

Yes, the bootloader for the AT&T version of the Razer Phone 2 is unlockable but will be shipped locked to enable android pay and other critical functionality.

Does the Razer Phone 2 support rSAP (remote SIM access profile)?

No. The Razer Phone 2 does not support rSAP or Remote SIM Access Profile.