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Razer Phone Support

Common Questions

Where can I download development tools or factory image firmware for the Razer Phone?

For developers who want to download development tools such as the Razer Phone's Image files and the Razer Phone's Kernel Source Code, visit the Razer Developer Portal.

Does Razer Phone support Netflix?

The Razer Phone supports Netflix in HDR and Dolby Digital Plus 5.1 on the Razer Phone. It now stands as the first smartphone to support both premium audio and video formats for Netflix.

With the recent update, the Razer Phone will now have the following features:

  • Preinstalled Netflix app
  • Enabled HDR content playback support
  • Enabled Dolby 5.1 audio playback support

Does Razer Phone support Google Daydream?

Currently, Daydream only supports OLED screens. The Razer Phone uses an LCD screen, therefore, it is not compatible with Daydream. However, the Razer Phone can support Google Cardboard.

Does the Razer Phone support Traditional and Simplified Mandarin Chinese character input?

Yes, this is supported on the Razer Phone. Cantonese Zhuyin and Pinyin inputs are now integrated with Gboard which is preloaded in Android by default. There is no need to download additional apps to get these keyboard inputs.

To switch between different keyboards that are available on your Razer Phone, follow the steps below:

  1. Go to Settings > System > Language & Input and tap “Virtual Keyboard”.
  2. Select Gboard > Languages > Add Keyboards.
  3. Choose the desired keyboard.

Does the Razer Phone support Miracast and other wireless display or screen mirroring options?

The Razer Phone will support Chromecast and allow you to share or mirror the content on your Razer Phone to your TV. Visit Chromecast to learn more about its requirements and how to set it up.

What games are optimized for the 120hz refresh rate of the Razer Phone?

Based upon tests performed internally at Razer, the titles listed below support UltraMotion™ but do not necessarily reach 120 FPS. Some titles are still under development, thus feature sets are subject to change.

The list is as of January 2018, however, new titles are being added all the time and other titles may be supported.

Fighting

Tekken Mobile
Injustice
Injustice 2
Mortal Kombat X
Marvel Contest of Champions
Shadow Fight 3
SkullGirls
DBZ Legends

Racing

Gear.Club
Real Racing 3
Hill Climb Racing 2
Need for Speed No Limits
Alto's Odyssey
Trials Frontier

RPG or MMORPG

Battlejack: Blackjack RPG
Evoland
Final Fantasy XV: Personal Edition
Fire Emblem Heroes
Lineage 2: Revolution
MARVEL Future Fight
Middle Earth: Shadow of War
Old School Runescape
Runescape
Space Rangers: Legacy
Vendetta Online
Summoners War: Sky Arena
Soul Seeker
Wonder Tactics
Oceanhorn
Marvel Strike Force
Mini Dayz
Darkness Rises
Evoland 2
Hungry Dragon
Hungry Shark

Arcade

Pac-Man
Pac-Man Pop!
RC Soccer
Super Samurai Rampage
Chicken Jump
Zen Pinball
CATS: Crash Arena
Turbo Stars
Super Mario Run
Subway Surfers
Sonic Forces: Speed Battle
Cooking Craze - A Fast & Fun Restaurant Chef Game
BUST-A-MOVE JOURNEY
Space Invaders Infinity Gene
RAYSTORM
DARIUSBURST -SP-

MOBA

Arena of Valor
Vainglory

FPS

Shadowgun Legends
Hitman Sniper
RULES OF SURVIVAL
Shadowgun Legends
UNKILLED
Arma Mobile Ops
Dead Trigger 2
ARK: Mobile

RTS

Titanfall Assault
Warhammer 40k: Freeblade
Warfair
World of Tanks: Blitz

Action-adventure

#KillAllZombies
Alto's Adventure
Bleach Brave Souls
Bug Butcher
Caterzillar
Don't Starve
Don't Starve: Shipwrecked
Far Tin Bandits
Tacticool

Sandbox

Minecraft
Sandbox 3d

Other

Armajet
Boggle With Friends: Word Game
Card Thief
Chameleon Run
The Simpsons: Tapped Out

Puzzle or Strategy

Star Vikings
Puzzle Quest 2
Mini Metro
Hitman Go
Lara Croft Go
Deus Ex Go
Flippy Knife
Dragon Ball Z Dokkan Battle
South Park Phone Destroyer
Ballz
Heart Star
I Love Hue
Groove Coaster 2
Onirim
Plague, Inc.
Plants vs. Zombies 2
Shooting Stars!
Super Mario Run
Matchville
h3h3 Ball Rider

Sports

Big Shot Boxing
Golf Clash
Golf Star
MLB 9 Innings 17
OK Golf
Pumped 3
RC Soccer

Rhythm

Dub Dash

Location-based

Pokemon Go

Apps

Plex

I do not see any notifications or badges of unread messages on the Razer Phone.

This is expected behavior when using the stock version of Android 7.0 (Nougat). Android 8.0 (Oreo) is expected to be released in Q1 2018 and will address this. In the meantime, third-party apps such as "TeslaUnread" are available that enable similar features.

What mobile networks or wireless carriers work with the Razer Phone?

The Razer phone comes unlocked and will work with GSM networks.
In the US that is AT&T, T-Mobile, and any carriers that operate on their networks. It will not work on CDMA networks like Verizon and Sprint.
In Europe, Razer has partnered with Three as the preferred network provider. However, the Razer Phone is fully compatible with all GSM carriers in countries where it is sold.

Is the Razer Phone water-resistant or waterproof?

No, the Razer Phone is not water-resistant nor is waterproof. Therefore, protect your Razer Phone from spills, moist, wet areas and/or high humidity environments.

How is the Razer Phone different from an iPhone or Android phone?

The Razer Phone is an Android device running version Oreo 8.1. However, our team of engineers has taken the experience to the next level by including hardware and software features you have never experienced like the 120Hz display featuring UltraMotionTM technology.

Can I still recover my data when the Razer Phone is lost or will not turn on?

In the unfortunate event that this happens, you may not be able to recover everything on your Razer Phone. However, if you have backed up your data on your Google account, you may be able to find your contacts, photos, and videos online.

What is the difference between the Android operating system and the OS on the Razer Phone?

The Razer Phone was made as close to stock Android as possible. Our engineers have added some neat features like a license to Nova Launcher, the best Android launcher on the market, and added some performance enhancements so that you can play your favorite games longer.

Hardware

What do the different colors of the LED notifications mean on the Razer Phone?

The following are the LED indications of the Phone:

  • Red – Low power, with battery less than 15%.
  • Orange – Plugged in charging. Power is between 15 to 100%.
  • Green – Plugged in charging. Power is 100%.
  • Flashing blue – Notification received.

Will my Razer Phone DAC 3.5mm adapter work on other phones?

While we have not tested all phones in the market, the Razer Phone’s USB-C to 3.5mm THX-certified adapter should have plug and play compatibility with other phones utilizing the USB-C connector.

Can I use the USB-C Thunderbolt adapter from my Razer Blade Stealth to charge my Razer Phone?

Yes, you can use your Razer Blade Stealth’s power supply to charge your Razer Phone.

Why is there no 3.5mm headphone jack on the Razer Phone?

We wanted to include a great set of speakers and a large battery. Also, we wanted to make sure you experience THX-certified audio with whatever headphones you already use, so we have included a 24-bit DAC certified by THX in the audio adapter.

Is there a wireless charging option for the Razer Phone?

No, the Razer Phone does not have a wireless charging option.

Is it possible to upgrade the storage of the Razer Phone?

Yes, you can extend the storage up to 2TB using the microSD (class 10) slot.

What are the expansion slots available for the Razer Phone?

The Razer Phone features an expandable storage slot that supports SD cards of up to 2TB in size.

What is the screen of the Razer Phone made of? Is it scratch or shockproof?

The screen is made of durable Gorilla Glass 3. Though it is strong and scratch-resistant, it is, however, not shockproof. If you are worried about cracking it, we suggest you purchase a tempered glass screen protector.

What are the available colors for Razer Phone?

The Razer Phone is available in two colors: black with a silver logo, and a special edition that comes with a green logo that is only available at specific community events.

Does the Razer Phone have Chroma lighting?

No, the Razer Phone does not have Chroma lighting to focus on performance and battery life, which would be impacted if the feature has been added.

Software

Is the bootloader locked on the Razer Phone?

We ship with the bootloader locked so that the Razer phone can support android pay and other critical functionality. If you wish to install a custom ROM, the bootloader is user-unlockable.

Note: Enabling root access or unlocking your bootloader will void your warranty.

Can I install third-party applications on the Razer Phone?

Yes, you can install a third-party application, however not recommended, by enabling the “Install applications from unknown sources” option within the Developer Options.

Is the Razer Nabu app compatible with the Razer Phone?

The Razer Phone runs on Android OS and will be compatible with all Android apps on the Appstore, which the Razer Nabu app is located.

Is it possible to sync the Razer Phone with the Razer Blade?

The Razer Phone runs on Android OS and will be able to sync with any third-party applications that are supported by Android, such as Google+, Gmail, Yahoo, and the like.

Does the Razer Phone support RCS (Rich Communication Services)?

Currently, the Razer Phone does not support RCS.

What is Adaptive Battery on the Razer Phone?

Adaptive Battery uses AI to determine when you need power for the apps you use most and turn off or limit power to apps you use least, or if they're in the background.

For example, if you like to use Instagram a lot, say every couple of hours, the OS learns this over time and when you put the app in the background it knows that "My owner really likes to use this app, so I won't restrict it too much when it's in the background." However, let's say there's an app you're using for a trip to Italy that requires location services. You use it, then put it in the background. Adaptive Battery understands that "This is an app my owner rarely uses and I see that it's pinging for location all the time even in the background, I'm going to restrict it so it doesn't ping as often (or not at all depending on circumstances)".

You can find Adaptive Battery under Settings > Battery and toggle it on or off.

When will be the release of Android Pie upgrade for the original Razer Phone?

We will release an Android Pie upgrade - which includes Android security updates - for the original Razer Phone in coming weeks. We thank all our fans for their support and patience.