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Razer Nabu X 지원

 

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General

What is it made of?
The Nabu X is made of a silicone material that is both durable and flexible. This material is comfortable and hypoallergenic, so you can wear it all day.
Is It Waterproof?
The Nabu X is water resistant, which means it is okay to get it wet, just don't immerse it in water. For example, you can take a shower with it, you can run under the rain with it, but do not swim, bathe or enter a sauna with it.
How do I wear it?
The Nabu X can be worn on either wrist, but we do not recommend wearing the Nabu X on your ankle.
What sizes can I choose from?
The Nabu X is a one-size-fits-all smartband. Therefore, there is only a single band size, but it can be adjusted to fit wrist sizes between 135mm (5.315inches) and 210mm (8.268inches)
How do I take care of it?
Keep your Nabu X dry and clean it regularly, especially underneath the band. Wear the Nabu X loosely enough to allow air circulation. Use skin care products sparingly on the areas that are covered by the Nabu X. If you experience any discomfort, please stop using the Nabu X.
Does it use up my phone's battery?
The Nabu X is a Bluetooth device which requires regular connectivity to your phone. Although the Nabu X does not use your phone's battery, having your phone's Bluetooth turned on does affect its battery life.
How do I charge it?
The Nabu X comes with a proprietary charging cable which you can use on any computer or any USB wall charger. For more information about the step-by-step procedure of charging the Nabu X, download the Online Master Guide at www.razersupport.com.
Why is it not charging?
There are many factors that can prevent the Nabu X's battery from charging, including:
• Dirty charging contacts
• Faulty charging sources (e.g. USB port or plug)
• A defective USB charging cable
Try these steps to help determine the source of the charging issue:
1. Clean the charging contacts by using warm water and a cotton swab. Carefully clean the charging contacts on your Nabu X and charger. If a cotton swab does not fully remove the dirt or debris, use a toothpick or toothbrush. Do not immerse your Nabu X in the hot water and do not use any abrasive cleaner. Thoroughly dry your Nabu X before attempting to charge.
2. Try a different USB port. Your charger may not be getting enough power from the USB port it is plugged into, or the USB port may be defective. Avoid using USB hubs. Powered or unpowered USB hubs do not always provide a consistent output to charge your Nabu X. If you're using a USB hub, try to connect the USB charging cable directly to your computer's USB port or a USB wall charger. If your Nabu X starts charging while directly plugged in, the USB hub is not providing enough power and should not be used.

If you have done these steps and you are still having trouble charging the Nabu X, please contact Razer Customer Support at www.razerzone.com/contact-us for further assistance.

I'm going on a trip. What should I know when traveling with it?
Here are some great tips for traveling with the Nabu X:

• It is safe to take the Nabu X through airport security. The scanning machine will not register it as a threat nor can it be damaged by the scanning machine.
• The Nabu X uses Bluetooth Low Energy, which is considered safe by most airlines.
• For charging purposes, the USB cable can be plugged into any power source that is provided by some airports and airplanes.
• The Nabu X can store up to 5 days of fitness and sleep data, so it is okay to turn off your mobile phone during the flight.
• Remove the Nabu X when applying lotion or bug spray because these chemicals may deteriorate the smartband.

Do the LED indicators stay on all the time?
No, the indicators do not stay on. They only light up when there are incoming notifications or other such alerts.
What does it track?
The Nabu X constantly tracks the following:
• Steps walked
• Distance traveled
• Calories burned
• Active minutes
• Hours slept (with Sleep tracking function enabled on Nabu X Utility app)
How does it count steps?
The Nabu X uses a 3-axis accelerometer to understand your movements. An accelerometer is a device that turns movement (acceleration) of a body into digital measurements (data) when attached to the body. By analyzing acceleration data, the Nabu X can provide detailed information about frequency, duration, intensity, and patterns of movement to determine your steps taken, distance traveled, calories burned, and sleep pattern. The 3-axis implementation allows the accelerometer to measure your motion in any way that you move, making its activity measurements more precise than older, single-axis pedometers.

The Nabu X uses a complex algorithm designed to look for indicative motion patterns for step counting. One condition for a motion pattern to be recognized as a step is to set a threshold. If a motion and its subsequent acceleration measurement data meet the threshold, the motion will be counted as a step. If that threshold is not met, the algorithm won't count the motion as a step. Other factors can create enough acceleration to meet the threshold and therefore cause some over-counting of steps, such as riding on a bumpy road. Equally, it's possible for the algorithm to undercount (not meet the required acceleration threshold).

How does it track my sleep?
During Sleep Mode, Nabu X records each minute your body is at rest. Each significant movement such as rolling over will inform Nabu X that your rest is interrupted. This does not necessarily mean that you are fully awake or aware of your movements, however it may indicate that you are not getting the most out of your sleep time. Based on this data, Nabu X can determine if you are well rested or not.
How does it know how many calories I've burned?
The Nabu X uses your Basal Metabolic Rate (BMR) to estimate the number of calories you have burned. To calculate your BMR, we use your height, weight, age, and gender that you provided when you created a Razer account.
Does it accurately track calories from cycling?
The Nabu X is optimized for walking, resting, and running. It will not be as accurate for activities such as cycling.
What are the Nabu X's return and warranty policies?

The Nabu X has a 30-day return policy. Any Razer products purchased from www.razerzone.com/store can be returned for a refund within 30 days of shipment. The Nabu X also comes with a manufacturer's warranty. You can read our full return and warranty policy on our website www.razerzone.com/warranty.

Can I use my Nabu X with different devices at the same time?
No, you can only pair the Nabu X with one iPhone/Android device at a time. If you want to change devices while using the Nabu X, please make sure you disconnect/remove your band from the Utility App before pairing it to a new iPhone/Android device.
My Nabu X does not start when I take it out of the box, why?
You have to plug the Nabu X to a power source with the provided charging cable to activate it.
When I try to register my phone number, I don't get the verification text message.
Please make sure your phone number is correct and includes the proper country and area codes. (For US that would be 1-xxx-xxx-xxxx.)

iOS

What Apple devices are compatible with it?
The Nabu X is generally compatible with devices that use iOS 7 and above, however, it has been tested to work with these devices:
• iPhone 5
• iPhone 5S
• iPhone 5C
• iPhone 6
• iPhone 6 Plus
I'm having a trouble syncing the Nabu X to my fitness app, why?
The Nabu X will automatically sync to the utility app every 5 minutes, if the following requirements are met:
• Your fitness app supports the Nabu X
• You have the Utility App installed on your iPhone
• Your iPhone is paired to the Nabu X via Bluetooth wireless connection
• Your iPhone is within 15 feet of the Nabu X
• Your smartband is not set to sleep mode

If these conditions are met and you are still having a trouble syncing the Nabu X, please contact Razer Customer Support at www.razerzone.com/contact-us for further assistance.

Do I need to manually sync the Nabu X with the Utility App every day?
No, you don’t need to manually sync it every day. If your iPhone is powered down or not within a range, the Nabu X will keep your entire fitness and sleep data for up to 5 days. Once your iPhone is available, the Nabu X will automatically upload any stored data to your account.
How often does it sync with my iPhone?
The Nabu X will constantly sync to your iPhone every 5 minutes, as long as both are powered up and are connected to each other.
When I open my Fitness App, it does not show the latest data right away, why?
The Nabu X takes some time to sync to the Fitness App when it opens. To save power, the Nabu X will only sync live data when it detects that an approved 3rd party application is installed on your iPhone.
Can I sync it to multiple iPhones?
No, you can't. The Nabu X will only sync to the iPhone that is currently paired to even if you are currently logged into multiple devices.
Can I sync more than one Nabu X to one iPhone?
Yes, the Utility App allows you to maintain more than one Nabu X smartband, as long as they are paired to your iPhone.
How do I set the time for a "Sleep Mode"?
You can set the time for "Sleep Mode" on the Utility App by following these steps:
1. Go to the "Drawer Menu"
2. Tap "Notifications"
3. Tap "Sleep Mode"
4. Set the start time and end time
What is the difference between "Do Not Disturb Mode" and "Sleep Mode"?
Setting the smartband to "Do Not Disturb Mode" will disable incoming notifications and band vibrations.
To activate "Do Not Disturb Mode" using the Nabu X Utility app, navigate to "Home" screen, tap "Notifications", and tap the "Do Not Disturb" button. Deactivating "Do Not Disturb Mode" will resume incoming notifications and band vibrations.


Setting the smartband to "Sleep Mode" will disable notifications, disable band vibrations, and start sleep tracking.
To activate the "Sleep Mode" using the Nabu X Utility app, navigate to "Home" screen, and tap "Sleep Mode". Deactivating "Sleep Mode" will resume incoming notifications, band vibration, and end sleep tracking.


Note that the settings for "Do Not Disturb Mode" will be disabled when the smartband is set to "Sleep Mode".
When do I need to reset it?
If you are experiencing any of these problems, then you may need to reset your Nabu X:
• The smartband is not syncing
• The step counter is not increasing
• The sleep counter is not increasing
• The gestures are not responding

To reset, double tap the module 5 times and then when the LED indicators change to all three blue lights, shake the Nabu to accept the reset.

Why is it not syncing with the Utility App?
If the Nabu X is not syncing with the Utility App, try these troubleshooting steps:
1. Make sure that your iPhone is officially supported.
◦ iPhone 5
◦ iPhone 5S
◦ iPhone 5C
◦ iPhone 6
◦ iPhone 6 Plus

2. Make sure that your iPhone is using iOS 7 or higher.
3. Make sure that your iPhone has Bluetooth enabled and it’s paired to the Nabu X.
4. Check if an existing sync is not in progress. You can check if the Nabu X is already syncing with your iPhone by opening the Utility App and checking the Device screen. This screen will tell you the last time the Nabu X was synced and will also tell you if syncing is in progress. The time, to complete a sync, will vary and may take up to 30 seconds.
5. Quit the Utility App by following these steps:
◦ Tap the Home button twice to display the recently used apps.
◦ Swipe left or right to select the Utility App.
◦ Swipe up to quit the Utility App.

You may need to log back into your account after a quitting the app.

If you're still unable to sync after these troubleshooting steps, please contact Razer Customer Support at www.razerzone.com/contact-us.

Why do I need to install the Utility App for Nabu X?
The Utility App is a settings application for your Nabu X so you can customize your smartband.
Why does the Utility App need phone permissions?
As we need to grab all notifications and send it to the Nabu X for displaying purposes. It is important that you grant these permissions so that the Utility App can gain access to your iPhone.
What should I do if Nabu X stops receiving notifications?
Please make sure that the Nabu X is not set to "Do Not Disturb" or "Sleep Mode". If problem persists, please restart your iPhone's Bluetooth connection.
How do I find the third-party apps that work with the Nabu X?
You can find the third-party apps on the Utility App's "Marketplace" tab.
Simply select the app you wish to install from the list and it will automatically launch the iTunes App Store for you to download the app.
There aren't many apps available for the Nabu X right now - what's up with that?
We're currently working with developers to come up with a wide range of apps for the Nabu X. Keep looking in our marketplace for a new apps. We'll also keep you informed on new releases via our mailing list.
Is the Nabu X Windows Phone compatible?
Not quite, but we're working on it right now. Functionality is too limited to be considered consumer-ready (i.e. SMS notifications only, no Pulse, Hi-Five, etc.). It's due to the Windows Phone architecture which makes it challenging to get the same degree of integration as we can achieve with Android and iOS.
I am having a trouble keeping my Nabu X connected to the phone, what can I do?
1. Restart your iPhone's Bluetooth.
2. Remove Nabu X from the Nabu X Utility App and re-connect.
3. Forget Nabu X from your iPhone and re-find the device during scan again.

After trying each of the steps above, please send a test notification to the Nabu X (Device > Details > Send Test Notification) to see if notifications work.

If the problem persists, please contact Razer Customer Support at www.razerzone.com/contact-us.

Android

What Android devices are compatible with it?  
The Nabu X is generally compatible with devices that use Android 4.3 and above. However, it has been tested to work with these devices:
• Samsung Galaxy Note 3/4/4 Edge
• Samsung Galaxy Note S5
• Sony Xperia Z1/Z2/Z3
• Nexus 5/6
• HTC One
• HTC One M8
• LG G3
• Xiaomi Mi3/Mi4
• Oppo Find7

We are constantly working to add more devices to this list, so check again later if your device is currently not supported.

 
I'm having a trouble syncing the Nabu X to my fitness app, why?  
The Nabu X will automatically sync to the utility app every 5 minutes, if the following requirements are met:
• Your fitness app supports the Nabu X
• You have the Utility App installed on your Android device
• Your Android device is paired to the Nabu X via Bluetooth wireless connection
• Your Android device is within 15 feet of the Nabu X
• Your smartband is not set to sleep mode

If these conditions are met and you are still having a trouble syncing the Nabu X, please contact Razer Customer Support at www.razerzone.com/contact-us for further assistance.

 
Do I need to manually sync the Nabu X with the Utility App every day?  
No, you don’t need to manually sync it every day. If your Android is powered down or not within a range, the Nabu X will keep your entire fitness and sleep data for up to 5 days. Once your Android is available, the Nabu X will automatically upload any stored data to your account.  
How often does it sync with my Android?  
The Nabu X will constantly sync to your Android device every 5 minutes, as long as both are powered up and are connected to each other.  
When I open my Fitness App, it does not show the latest data right away, why?  
The Nabu X takes some time to sync to the Fitness App when it opens. To save the battery, the Nabu X will only sync live data when it detects that an approved 3rd party application is installed on your Android.  
Can I sync it to multiple Android devices?  
No, you can't. The Nabu X will only sync to the Android device that is currently paired to even if you are currently logged into multiple devices.  
Can I sync more than one Nabu X to one Android device?  
Yes, the Utility App allows you to maintain more than one Nabu X smartband, as long as they are paired to your Android device.  
How do I set the time for a "Sleep Mode"?  
You can set the time for "Sleep Mode" on the Utility App by following these steps:
1. Go to the "Drawer Menu"
2. Tap "Notifications"
3. Tap "Sleep Mode"
4. Set the start time and end time
 
What is the difference between "Do Not Disturb Mode" and "Sleep Mode"?  
Setting the smartband to "Do Not Disturb Mode" will disable incoming notifications and band vibration.
To activate "Do Not Disturb Mode" using the Nabu X Utility app, navigate to "Home" screen, tap "Notifications", and tap the "Do Not Disturb" button. Deactivating "Do Not Disturb Mode" will resume incoming notifications and band vibration.


Setting the smartband to "Sleep Mode" will disable notifications, disable band vibration, and start sleep tracking.
To activate the "Sleep Mode" using the Nabu X Utility app, navigate to "Home" screen, and tap "Sleep Mode". Deactivating "Sleep Mode" will resume incoming notifications, band vibration, and end sleep tracking.


Note that the settings for "Do Not Disturb Mode" will be disabled when the smartband is set to "Sleep Mode".
 
When do I need to reset it?  
If you are experiencing any of these problems, then you may need to reset your Nabu X:
• The smartband is not syncing
• The step counter is not increasing
• The sleep counter is not increasing
• The gestures are not responding

To reset, double tap the module 5 times and then when the LED indicators change to all three blue lights, shake the Nabu to accept the reset.

 
Why is it not syncing with the Utility App?  
If the Nabu X is not syncing with the Utility App, try these troubleshooting steps:
1. Make sure that your Android device is officially supported.
2. Make sure that your operating system is Android 4.3 or higher.
3. Make sure that your Android device has Bluetooth enabled and is paired to the Nabu X.
4. Check if an existing sync is not in progress. You can check if the Nabu X is already syncing with your Android by opening the Utility App and checking the Device screen. This screen will tell you the last time the Nabu X was synced and will also tell you if syncing is in progress. The time to complete a sync may vary and can take up to 30 seconds.
5. Quit the Utility App by following these steps:
◦ Tap and hold the Home button to display the recently used apps.
◦ Swipe left or right to select the Utility App.
◦ Swipe up to quit the Utility App.
6. Make sure your device is not in Power Saving Mode. You can view this by going to the Settings app on your Android device

You may need to log back into your account after a quitting the app.

If you're still unable to sync after these troubleshooting steps, please contact Razer Customer Support at www.razerzone.com/contact-us.
 
Why do I need to install the Utility App for Nabu X?  
The Utility App is a settings application for your Nabu X so you can customize your smartband.  
Why does the Utility App need phone permissions?  
As we need to grab all notifications and send it to the Nabu X for displaying purposes. It is important that you grant these permissions so that the Utility App can gain access to your Android device.  
What should I do if Nabu X stops receiving notifications?  
Please make sure that the Nabu X is not set to "Do Not Disturb" or "Sleep Mode". If problem persists, please restart your Android device's Bluetooth connection.  
How do I find the third-party apps that work with the Nabu X?  
You can find the third-party apps on the Utility App's "Marketplace" tab.
Simply select the app you wish to install from the list and it will automatically launch the Google Play Store for you to download the app.
 
There aren't many apps available for the Nabu X right now - what's up with that?  
We're currently working with developers to come up with a wide range of apps for the Nabu X. Keep looking in our marketplace for a new apps. We'll also keep you informed on new releases via our mailing list.  
Is the Nabu X Windows Phone compatible?  
Not quite, but we're working on it right now. Functionality is too limited to be considered consumer-ready (i.e. SMS notifications only, no Pulse, Hi-Five, etc.). It's due to the Windows Phone architecture which makes it challenging to get the same degree of integration as we can achieve with Android and iOS.  
I am having a trouble keeping my Nabu X connected to the phone, what can I do?  
1. Restart your Android’s Bluetooth.
2. Remove Nabu X from the Nabu X Utility App and re-connect.
3. Forget Nabu X from your Android and re-find the device during scan again.

After trying each of the steps above, please send a test notification to the Nabu X (Device > Details > Send Test Notification) to see if notifications work.

If the problem persists, please contact Razer Customer Support at www.razerzone.com/contact-us.
 
How do I safely use the Razer Nabu X proprietary charging cable? A safety notice.  
1. If using a third-party USB charger with the Nabu X charging cable, please plug the charging cable into the Nabu X unit first before plugging the USB into the charger or turning on the charger.
2. Ensure the proper alignment of the charging cable with the Nabu X unit and DO NOT force the fitting if the charging cable does not fit snugly (see illustration below).



3. Do not slant the charging cable at an angle when inserting it into the Nabu X unit.

The Razer Nabu X charging cable has been thoroughly tested and is certified for safe use, provided it is used correctly. Using the charging cable improperly may be hazardous and can also damage the cable and Nabu X. Razer will not be responsible for the use of the charging cable in a manner not advised above.

Other suggestions:

1. Use a safety-certified USB charger/adapter with a current rating of no more than 2A, preferably 500mA.
2. DO NOT touch the exposed charging pins of the Nabu X charging cable against any metallic surfaces, especially if the other end is plugged into a USB charger that has been turned on.

Request for free Nabu X charging cable replacement

Razer will give customers who purchased a Nabu X a new Nabu X charging cable free of charge. Participation in this program is voluntary.

Please fill out the form here in order to register for a brand new Nabu X charging cable. It will be sent to you free of charge.

If you have any questions at this time, please review the FAQs here or reach out to Customer Support. Here are two immediate FAQs regarding the replacement program.
 
Do I have to pay for this replacement Nabu X charging cable?  
No, this replacement charging cable is provided free of charge. But before using it, please refer to the Razer Nabu X FAQs for more information on the proper usage of such cable. All Nabu X users are reminded to use the charging cable in the proper manner as described. Razer will not be responsible for any harm or damage caused by improper usage.  
Will this replacement cable affect the warranty for my Nabu X?  
No, your existing warranty for your Nabu X will not be affected.  
What happens if my Nabu X disconnects and does not re-connect automatically with my Android phone?  
Restart your phone’s Bluetooth in order to re-connect the Nabu X. Simply turn OFF and then ON Bluetooth on your phone.

If that does not work, please try the following solution:
  1. 1. Go to Phone Settings
  2. 2. Open "Apps"
  3. 3. Go to the tab "All"
  4. 4. Select "Bluetooth Share"
  5. 5. Clear Cache
  6. 6. Clear Data
 

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