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Razer Nabu 지원

 

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General

What is it made of?
The Nabu is made of a thermoplastic rubber material that is both durable and flexible. This material is both comfortable and hypoallergenic so you can wear it all day.
Is It Waterproof?
The Nabu is water resistant which means it is okay to get it wet; just don’t submerge it in water. You can shower with it and run in the rain with it; but don’t swim, bathe or enter the sauna with it.
How do I wear it?
The Nabu can be worn on either wrist but be sure to set your preferred side on the Utility App because it will affect tracking. We do not recommend wearing the Nabu on your ankle.
What sizes can I choose from?
The Nabu is designed in two sizes – small-medium and medium-large.

We created this sizing system to ensure that customers can easily pick the size that fits their wrist best. 

Small-medium: 75.3mm L x 59.1mm H x 13.6mm W
Will fit a wrist between 6.42 – 6.73 inches.

Medium-large: 81.0mm L x 63.4mm H x 13.5mm W
Will fit a wrist between 7 – 7.40 inches.

Can I replace the clasp to a smaller size?
Yes, the Nabu comes with 2 interchangeable clasps that are designed to accommodate most wrist sizes.
How do I take care of it?
Keep your Nabu dry and keep it regularly clean, especially underneath the band. Wear the Nabu loosely enough to allow air circulation. Use skin care products sparingly on areas that are covered by the Nabu. If you experience any discomfort, please discontinue using the Nabu.
Does it use up my phone's battery?
The Nabu is a Bluetooth device which requires regular connectivity to your phone. Although the Nabu does not use up your phone’s battery, having your phone’s Bluetooth turned on does affect its battery life.
How do I charge it?
The Nabu comes with mini USB charging cable which you can use on any computer or USB wall chargers. For more information about the step-by-step procedure for charging the Nabu, download the Online Master Guide at www.razersupport.com.
Why is it not charging?
Many factors can contribute to the Nabu's battery not charging, including:
• Dirty charging contacts.
• Faulty charging sources (e.g. USB port or plug).
• A defective USB charging cable

Try these steps to help determine the source of the charging issue:
1. Clean the charging contacts by using warm water and a cotton swab.  Carefully clean the charging contacts on your Nabu and charger. If a cotton swab does not fully remove the dirt or debris, use a toothpick or toothbrush. Do not submerge your Nabu in hot water or use abrasive cleaners. Thoroughly dry your Nabu before attempting to charge.
2. Try a different USB port. Your charger may not be getting enough power from the USB port it is plugged into or the USB port may be defective. Avoid using USB hubs.
Power or unpowered USB hubs do not always provide a consistent output to charge your Nabu. If you're using a USB hub, try connecting the USB charging cable directly to your computer's USB port or a USB wall charger. If your Nabu starts charging while directly plugged in, the USB hub is not providing enough power and should not be used.

If you have done these steps and you are still having trouble charging the Nabu, please contact Razer Customer Support at www.razerzone.com/contact-us for further assistance.
I'm going on a trip. What should I know when traveling with it?
Here are some great tips for traveling with the Nabu:
• It is safe to take the Nabu through airport security. The scanning machine will not register it as a threat nor can it be damaged by the scanning machine.
• The Nabu uses Bluetooth Low Energy, which should be considered safe for most airlines. However, if it is required for all passengers to turn off their electronic devices, please comply with airline regulations.
• For charging purposes, the USB cable can be plugged into any power source that is provided by some airports and planes.
• The Nabu can store up to 5 days’ worth of fitness and sleep data so it is okay to turn off your mobile phone during the flight.
• Remove the Nabu when applying lotion or bug spray because these chemicals may deteriorate the smartband.
Does the LED display stay on all the time?
No, the display is only active when you turn your wrist or when you have an incoming notification.  However you can set how long it stays on for, within the Nabu Utility app.
What does it track?
The Nabu constantly tracks the following:
• Steps walked
• Distance traveled
• Calories burned
• Active minutes
• Hours slept
How does it count steps?
The Nabu uses a 3-axis accelerometer to understand your motions. An accelerometer is a device that turns movement (acceleration) of a body into digital measurements (data) when attached to the body. By analysing acceleration data, the Nabu can provide detailed information about frequency, duration, intensity, and patterns of movement to determine your steps taken, distance traveled, calories burned, and sleep pattern. The 3-axis implementation allows the accelerometer to measure your motion in any way that you move, making its activity measurements more precise than older, single-axis pedometers.

The Nabu uses a complex algorithm designed to look for indicative motion patterns for step counting. One condition for a motion pattern to be recognized as a step is to set a threshold. If a motion and its subsequent acceleration measurement data meet the threshold, the motion will be counted as a step. If that threshold is not met, the algorithm won’t count the motion as a step. Other factors can create enough acceleration to meet the threshold and therefore cause some over counting of steps, such as riding on a bumpy road. Equally, it's possible for the algorithm to undercount (not meet the required acceleration threshold).

How does it track my sleep?
During Sleep mode, the Nabu records each minute your body is at rest. Each significant movement such as rolling over will inform the Nabu that your rest is interrupted. This does not necessarily mean that you are fully awake or aware of your movements; however it may indicate that you are not getting the most out of your sleep time. Based on this data, the Nabu can determine if you are well rested or not.
How does it know how many calories I've burned?
The Nabu uses your Basal Metabolic Rate (BMR) to estimate the number of calories you have burned. To calculate your BMR, we factor in your height, weight, age, and gender that you provided when you created a Razer account.
Does it accurately track calories from cycling?
The Nabu is optimized for walking, resting, and running. It will not be as accurate for activities such as cycling.
What is the Nabu’s return and warranty policy?

The Nabu has a 30-day return policy. Any Razer products purchased from www.razerzone.com/store can be returned for a refund within 30 days of shipment. The Nabu also comes with a manufacturer's warranty. You can read our full return and warranty policy on our website www.razerzone.com/warranty

For further inquiries, contact Customer Support at www.razerzone.com/contact-us

Can I use my Nabu with different devices at the same time?
No, you can only pair the Nabu with one iPhone/Android device at a time, if you want to change devices to use with the Nabu, please make sure you delete your band from the Utility App before pairing it to a new iPhone/Android device.
Is the Nabu Windows Phone compatible?
Not quite but we’re working on it right now. Functionality is too limited to be considered consumer-ready (i.e. SMS notifications only, no Pulse, Hi-Five, etc). It’s due to the Windows Phone architecture which makes it challenging to get to the same degree of integration as we can achieve with Android and iOS.
I am having trouble keeping the Nabu connected to my smartphone, what can I do?
If you are having trouble keeping the Nabu connected to your smartphone, you can try these troubleshooting steps:
1. Restart your smartphone's Bluetooth
2. Remove the Nabu from the Nabu Utility App and re-connect
3. Forget Nabu from your smartphone and re-find the device during scan again.

After trying each of the steps above, please send a test notification to the Nabu (Device > Details > Send Test Notification) to see if notifications work.

If you have done these steps and you are still having trouble keeping the Nabu connected, please contact Razer Customer Support at www.razerzone.com/contact-us for further assistance.

iOS

What phones are compatible with the Nabu and its companion Utility and Fitness apps?
We are constantly testing new phones to ensure a wide range of devices are able to work well with the Nabu and its companion apps. Just to be sure however, here is a list of the verified phones, with more to come:

Compatible Apple devices include:
iPhone 5
iPhone 5s
iPhone 6
iPhone 6 Plus

I'm having trouble syncing the Nabu to my fitness app, why?
The Nabu will automatically sync to the Utility app every 5 minutes provided the following requirements are met:
• Your fitness app supports the Nabu
• You have the Utility App installed on your iPhone
• Your iPhone is paired to the Nabu via Bluetooth wireless connection
• Your iPhone is within 15 feet of the Nabu
• Your smartband is not set to sleep mode

If these conditions are met and you are still having trouble syncing the Nabu, please contact Razer Customer Support at www.razerzone.com/contact-us for further assistance.

Do I need to manually sync it with the Utility App every day?
No, you do not need to manually sync every day. If your iPhone is powered down or not within range, the Nabu will keep your entire fitness and sleep data for up to 5 days. Once your iPhone is available, the Nabu will automatically upload any stored data to your account.
How often does it sync with my iPhone?
The Nabu will constantly sync to your iPhone every 5 minutes, as long as both are powered up and are connected to each other.
Can I sync it to multiple iPhones?
No, the Nabu will only sync to the iPhone it is currently paired to even if you are currently logged into multiple devices.
Can I sync more than one Nabu to a single iPhone?
Yes, the Utility App allows you to maintain more than one Nabu smartband as long as they are paired to your iPhone.
How do I set the time for Sleep mode?
You can set the time for sleep mode on the Utility App by following these steps:
1. Go to the Drawer Menu
2. Tap Notifications
3. Tap Sleep Mode
4. Set the start time and end time.
What is the difference between Do Not Disturb mode and Sleep mode?
Setting the Nabu to Do Not Disturb mode will stop it from receiving any notifications but it will continue gathering fitness data. To activate the Do Not Disturb mode, simply hold the power button for 3 seconds and release it once you see Do Not Disturb On.  

The Sleep mode is automatically activated based on the settings on the Utility App. When the Nabu is in Sleep mode, it will not receive any notifications and it will start monitoring your sleep pattern.

Do I need to reset it?
If you are experiencing any of these problems, then you may need to reset the Nabu:
• The smartband is not syncing
• The step counter is not increasing
• The sleep counter is not increasing
• The gestures are not responding

To reset the Nabu, simply hold the power button for 7 seconds and release it once you see that the bar is on the reset icon. A second button press is required to confirm the reset.

How do I set the time?
The Nabu automatically syncs its time with your iPhone. If the Nabu is not showing the proper time, check if it is paired with your iPhone.
Why is it not syncing with the Utility App?
If the Nabu is not syncing with the Utility App, try these troubleshooting steps:

1. Make sure that your iPhone is officially supported.
2. Make sure that your iPhone is using iOS 7 or higher.
3. Make sure that your iPhone has Bluetooth enabled and is paired to the Nabu.
4. Check if an existing sync is not in progress. You can check if the Nabu is already syncing with your iPhone by opening the Utility App and checking the Device screen. This screen will tell you the last time the Nabu was synced and will also tell you if syncing is in progress. The time to complete a sync will vary and may take up to 30 seconds.
5. Force quit the Utility App by following these steps:
a. Tap the Home button  twice to display recently used apps.
b. Swipe left or right to select the Utility App.
c. Swipe up to remove the Utility App from the list.
You may need to log back into your account after a force quit.

If you're still unable to sync after these troubleshooting steps, please contact Razer Customer Support at www.razerzone.com/contact-us.
Why do I need to install the Utility App for Nabu?
The Utility App is a settings application for your Nabu so you can customize your smartband.
I am left hand user, how should I customize the Nabu?
You can set the wrist placement on the Utility App by following these steps:
1. Go to the Drawer Menu
2. Tap Settings
3. Tap General
4. Tap Wrist Placement
5. Tap Left Hand
Why does the Utility App need phone permission?
As we need to grab all notifications and send it to the Nabu for display purposes, it is important that you grant these permissions to us.
What I should do if the Nabu stops receiving notifications?
Please make sure the Nabu is not set to “Do Not Disturb” or “Sleep Mode”. And if problem persist please restart your iPhone’s Bluetooth connection.
How do I find third-party apps that work with the Nabu?
You can find third-party apps on the Utility App’s Marketplace tab.  Simply select the app you wish to install from the list and it will automatically launch the iTunes App Store for you to download the app.
There aren’t many apps available for the Nabu right now – what’s up with that?
We’re currently working with developers to come up with a wide range of apps for the Nabu. Keep a lookout on our marketplace for exciting new apps.  We’ll also keep you informed on new releases via our mailing list.

Android

What phones are compatible with the Nabu and its companion Utility and Fitness apps?
Nabu is compatible with many phones running Android 4.3 (Jelly Bean) or later. We are constantly testing new phones to ensure a wide range of devices are able to work well with the Nabu and its companion apps. Just to be sure however, here is a list of the verified phones, with more to come:

Compatible Android devices include:
Samsung Galaxy S5
Samsung Galaxy Note 3
LG Nexus 5
LG Nexus 7 (tablet)
LG G3
HTC One
Xiaomi Mi 3
Xiaomi Mi 4
Sony Xperia Z2

I'm having trouble syncing the Nabu to my Utility app, why?
The Nabu will automatically sync to the Utility app every 5 minutes provided the following requirements are met:
• Your fitness app supports the Nabu
• You have the Utility App installed on your Android device
• Your Android device is paired to the Nabu via Bluetooth wireless connection
• Your Android device is within 15 feet of the Nabu
• Your smartband is not set to sleep mode

If these conditions are met and you are still having trouble syncing the Nabu, please contact Razer Customer Support at www.razerzone.com/contact-us for further assistance.

Do I need to manually sync it with the Utility App every day?
No, you do not need to manually sync every day. If your Android device is powered down or not within range, the Nabu will keep your entire fitness and sleep data for up to 5 days. Once your Android device is available, the Nabu automatically upload any stored data to your account.
How often does it sync with my Android device?
The Nabu will constantly sync to your Android device every 5 minutes, as long as both are powered up and are connected to each other.
Can I sync it to multiple Android devices?
No, the Nabu will only sync to the Android device it is currently paired to even if you are currently logged into multiple devices.
Can I sync more than one Nabu to a single Android device?
Yes, the Utility App allows you to maintain more than one Nabu smartbands as long as they are paired to your Android device.
How do I set the time for sleep mode?
How do I set the time for sleep mode?
You can set the time for sleep mode on the Utility App by following these steps:
1. Go to the Drawer Menu
2. Tap Notifications
3. Tap Sleep Mode
4. Set the start time and end time.
What is the difference between Do Not Disturb mode and Sleep mode?
Setting the Nabu to Do Not Disturb mode will stop it from receiving any notifications but it will continue gathering fitness data. To activate the Do Not Disturb mode, simply hold the power button for 3 seconds and release it once you see Do Not Disturb ON.  

The Sleep mode is automatically activated based on the settings on the Utility App. When the Nabu is in Sleep mode, it will not receive any notifications and it will start monitoring your sleep pattern.

Do I need to reset it?
If you are experiencing any of these problems, then you may need to reset the Nabu:
• The smartband is not syncing
• The step counter is not increasing
• The sleep counter is not increasing
• The gestures are not responding

To reset the Nabu, simply hold the power button for 7 seconds and release it once you see that the bar is on the reset icon. A second button press is required to confirm the reset.

How do I set the time?
The Nabu automatically syncs its time with your Android device. If the Nabu is not showing the proper time, check if it is paired with your Android device.
Why is it not syncing with the Utility App?
If the Nabu is not syncing with the Utility App, try these troubleshooting steps:
1. Make sure that your Android device is officially supported.
2. Make sure that your operating system is Android 4.3 or higher.
3. Make sure that your Android device has Bluetooth enabled and is paired to the Nabu.
4. Check if an existing sync is not in progress. You can check if the Nabu is already syncing with your Android device by opening the Utility App and checking the Device screen. This screen will tell you the last time the Nabu was synced and will also tell you if syncing is in progress. The time to complete a sync will vary and may take up to 30 seconds.
5. Force quit the Utility App by following these steps:
d. Tap the Home button .
e. Tap the Multitasking button .
f. Swipe the Utility app left or right to remove it from the column.
You may need to log back into your account after a force quit.
6. Make sure your device is not in Power Saving Mode. You can view this by going to the Settings app on your Android device.

If you're still unable to sync after these troubleshooting steps, please contact Razer Customer Support at www.razerzone.com/contact-us for further assistance.

Why do I need to install the Utility App for Nabu?
The Utility App is a settings application for your Nabu so you can customize your smartband.
I am left hand user, how should I customize the Nabu?
You can set the wrist placement on the Utility App by following these steps:
1. Go to the Drawer Menu
2. Tap Settings
3. Tap General
4. Tap Wrist Placement
5. Tap Left Hand
Why does the Utility App need phone permission?
As we need to grab all notifications and send it to the Nabu for display purposes, it is important that you grant these permissions to us.
What I should do if the Nabu stops receiving notifications?
Please make sure the Nabu is not set to “Do Not Disturb” or “Sleep Mode”. If problem persist try restarting your Android device’s Bluetooth connection.
How do I find third-party apps that work with the Nabu?
You can find third-party apps on the Utility App’s Marketplace tab.  Simply select the app you wish to install from the list and it will automatically launch the iTunes App Store for you to download the app.
There aren’t many apps available for the Nabu right now – what’s up with that?
We’re currently working with developers to come up with a wide range of apps for the Nabu. Keep a lookout on our marketplace for exciting new apps.  We’ll also keep you informed on new releases via our mailing list.

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