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D.Va Razer Abyssus Elite Support

How do I change the lighting, DPI and other settings of my Razer Abyssus Elite?
To change the settings of your Razer Abyssus Elite – including changing keybinds, lighting, DPI, macros and other functions, please download and install Razer Synapse 3.
My Razer Abyssus Elite is out-of-warranty and is not working.

Razer products are designed to work well beyond the warranty's expiration. However, if you feel your Razer Abyssus Elite is having issues, we first suggest trying the Razer Abyssus Elite on another system to ensure that the issue is with the mouse, and not the system. If you have narrowed the issue to your Razer Abyssus Elite, there are some basic external spare parts available at razerzone.com/store/gaming-accessories.

You can also clean the mouse sensor using a Q-Tip lightly coated with rubbing alcohol and then let the sensor dry for five (5) minutes before attempting to use it. A light shot from a can of compressed air can also sometimes free debris that may be causing an issue. If you have further questions, reach out to us here or call 1-888-697-2037.

How can I contact Razer?
If you were unable to find the answer to your question(s) in our FAQ, don't hesitate to contact us here or call 1-888-697-2037.
How can I modify or disassemble my Razer product?
We cannot help you in modifying or disassembling your Razer product since that will void the manufacturer's warranty on the unit.
How do I request or purchase replacement parts for my Razer product?
For a complete list of our current spare parts and accessories, click here. If the item you need isn't listed, don't hesitate to contact our Customer Support team here.
I have a coupon/promotional/gift voucher code for the RazerStore. Where can I enter the code so I can use it to purchase products?
From your shopping cart page on the Razer Store, check the box labeled "Enter Promo Code." Enter the code into the box and click "Apply Code." The total price after should reflect the discount.
I recently placed an order on the RazerStore and it still shows my order is "In Process". When will my order ship?
We are sorry if there are any delays in processing your order. The product may be out of stock or the order may be under protection/fraud review. Don't hesitate to check your order status at the RazerStore page by entering your information at the Order Status page.
I think my Razer product is defective and would like an RMA/exchange.
If you were unable to troubleshoot and resolve any issues you are having with the knowledgebase (FAQ) and you feel your product is still defective, please don't hesitate to contact us here or call 1-888-697-2037.
I would like information on future Razer products.
Unfortunately, customer support has no information on future product or driver releases. For any information about this, visit our website or our social media outlets.
One of the features of my Razer Product does not work.
If you're unable to find an FAQ article that helps resolve the issue, contact our customer support team here. User guides and product manuals are also available on the Support page.
What are some examples of a "Proof of Purchase" to provide when initiating an RMA?
A valid proof of purchase is defined as a dated sales receipt from an authorized Razer Reseller. The receipt must show the product description and price. Invoice slips and e-mail order confirmation can be considered on a case-to-case basis.
Why does Razer require a proof of purchase?
Razer must verify that the product is within the specified warranty period and that it was purchased from an authorized reseller. Products purchased from unauthorized dealers are often used, counterfeit, re-boxed, defective or gray market goods. These units may also not be designed and packaged to work in your country and may not meet all legal and safety requirements. Razer will not be able to honor a warranty on products purchased from an unauthorized dealer or that are out of the warranty period. If you purchased product from an unauthorized reseller, all support and warranty issues should be directed to that reseller.