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Common Questions

Do you have spare parts available?

We do not carry internal parts such as mouse sensors. However, we do have certain spare parts available for purchase from the Razerstore.

How do I request or purchase replacement parts for my Razer product?

You can check the complete list of our current spare parts and accessories online, but if the item you need isn’t listed, don’t hesitate to contact our Customer Support team.

What buttons can I register for macros on Razer mice?

You can set macros to reflect the majority of keyboard keys except for the Windows keys and enhanced function keys. Mouse button presses are not programmable to macros.

What is on-the-fly macro recording on Razer Mice and Keyboards?

On-the-fly macro recording allows users to record lengthy macros in the game, without having to access driver menus or other software. For example, you can hit the "Macro Record" key and input a sequence of multiple spells in "World of Warcraft" to a specified key. The same sequence of spells can then be executed automatically with the actuation of that one button.

Troubleshooting

How do I change the settings of my Razer Naga Trinity?

To change the settings of your Razer Naga Trinity – including changing keybinds, lighting, macros, and other functions, download and install Razer Synapse 3.

How do I use the "Surface Calibration" tool to adjust the mouse to my specific mouse pad and gaming style?

The Auto-Calibration feature is available on specific models of Razer mice. The auto-calibration feature on the mouse is set to “ON” by default. When plugging your mouse into your system, your mouse should be sitting on the surface you want to use your mouse on for it to calibrate properly to that surface. The distance to which you want the mouse to cut off tracking is adjustable through the software package that comes with the mouse.

Note: Check first if your Razer mouse has the Surface Calibration feature before trying anything.

How to use the On-The-Fly sensitivity function on my Razer mouse?

If a button has been assigned with "On-the-fly sensitivity", press and hold it while scrolling up or down, this will pop-up a bar on the bottom right-hand corner of your screen allowing you to adjust the sensitivity settings.

Hardware

Does the Razer Naga Trinity come with Hybrid On-board and Cloud Storage?

Yes. The Razer Naga Trinity comes with Hybrid On-board and Cloud Storage.

My mouse has stopped tracking and the buttons are working but the mouse cursor stopped moving?

If your mouse has the surface calibration feature, then you may need to have the surface calibration reset. To do this, press and hold the left, middle, and right buttons (M1, scroll wheel, and M2) for 5 seconds. After your mouse resets, you should now be able to reset the surface calibration in Synapse.

What are some recommended uses for the 2, 7, and 12-button configurations?

We recommend using the 12-button configuration for MMOs due to the sheer number of skills and spells in the game. The 7-button configuration is well-suited to MOBAs while the 2-button configuration is recommended for general use due to the comfortable rubber side thumb grip.

What can I do when my Razer mouse doesn't track?

Clean the sensor on the bottom side of the mouse with a Q-tip dipped in rubbing alcohol. To help isolate any problems you may also want to try the mouse on another USB port and if possible on another computer.

What is Hybrid On-board and Cloud Storage?

Hybrid On-board and Cloud Storage enable you to save your customized profiles not only onto the Cloud but also directly onto your Razer Basilisk as well, so you can access them easily even on computers that do not have Razer Synapse 3 installed or don't have access to the Internet.

What does the button on the bottom of my Razer Naga Trinity do?

This button lets you cycle through up to four on-board profiles stored on your Razer Naga Trinity via the Hybrid On-board and Cloud Storage feature of Razer Synapse 3.

Will my Razer USB peripheral work on a console (Xbox 360, PlayStation, PS3, PS4, Xbox One)?

Our computer USB products are designed for computer use and we don't generally support using them on a console.

However, note that as of 2018, Microsoft has updated Xbox One to support computer keyboards and mice.

Below is the current list of supported Razer devices on computer:

  • Razer Turret for Xbox

  • Razer Atheris

  • Razer Basilisk

  • Razer Deathadder Elite

  • Razer Lancehead

  • Razer Lancehead Tournament Edition

  • Razer Mamba Hyperflux

  • Razer Naga Trinity

  • Razer Mamba Elite

  • Razer Mamba Wireless

Software

How do I adjust the DPI setting?

Out-of-the-box, you can make basic changes to the DPI of your Razer Naga Trinity on-the-fly via the DPI buttons located behind the scroll wheel. Once you have installed Razer Razer Synapse 2.0 or the upcoming Razer Synapse 3, you will have access to more DPI options.