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Razer Naga Pro Support

At a Glance: Razer Naga Pro

The Razer Naga Pro | RZ01-03420 is a Modular Wireless Gaming Mouse with 3 Swappable Side Plates for a more personalized setup...read more

What kind of mouse is the Razer Naga Pro?

It is modular, it has 3 swappable side plates that you can install depending on your desired functionality. You can swap between a 2-button, 6-button, or a 12-button plate to meet your gaming needs.

What kind of sensor does the Razer Naga Pro have? 

The Razer Naga Pro is equipped with a 20,000 DPI Razer™ Focus+ Optical Sensor. To learn more about Razer™ Focus+ Optical Sensor, click here.

What are the connections available on the Razer Naga Pro?

The Razer Naga Pro has 3 modes of connection – RazerTM HyperSpeed Wireless using the included 2.4GHz wireless dongle, Bluetooth and wired using the RazerTM Speedflex cable.

Where can I find the wireless USB dongle?

The USB dongle can be found by removing the attached side plate from the Naga Pro.

Is the Razer Naga Pro compatible with the Razer Mouse charging dock?

Yes, the Razer Naga Pro can charge seamlessly with the Razer Mouse charging dock. It is compatible with the Razer Mouse charging dock included with the Razer Viper Ultimate or Razer Basilisk Ultimate.

Does the Razer Naga Pro come with the Razer Mouse charging dock?

No, the Razer Naga Pro does not include a Razer Mouse charging dock.

How to register the Razer™ Naga Pro?

To register your Razer mouse, take note of the serial number found at the bottom of the device and input it in razerid.razer.com.

How do I connect the Razer Naga Pro to my PC using RazerTM HyperSpeed Wireless?

Connecting your Razer Naga pro via Razer™ HyperSpeed Wireless (2.4 GHz) Mode is done with the following steps …read more

How do I connect the Razer Naga Pro to my PC using Bluetooth?

Connecting your Razer Naga pro via Bluetooth Mode is done with the following steps …read more

How do I charge my Razer Naga Pro?

Plug the charging cable from your computer’s USB port to your Razer Naga Pro. For best results, please fully charge the mouse before using it for the first time. A depleted battery will be fully charged in approximately 4 hours. This connection also acts as the wired mode for your Razer device.

Note: The Razer Naga Pro requires a USB connection that can supply sufficient power to charge the device. The charging process may be affected when connecting to a non-powered USB hub or non-powered USB mostly found on keyboards and peripherals. It’s recommended to always connect the Razer Naga Pro directly to the USB port of your computer.

How do I clean my Razer™ mouse?

We cannot say with certainty what type of dirt and debris may be on your product, or how certain cleaning products may react with it, but we have had good luck cleaning Razer products using commonly available monitor cleaning wipes.

To clean the body of your Razer mouse, please take a monitor wipe and use gentle wiping motions. Do not scrub the surface of your Razer mouse. You can clean the sensor using a Q-Tip lightly coated with rubbing alcohol. Let the sensor dry for five minutes before attempting to use it.

My Razer Naga Pro Side Button Modules do not work on my Razer Naga Trinity and Vice Versa.

Razer Naga Pro Side Button Modules are not backward compatible with Razer Naga Trinity and Vice Versa. Hence, it is not expected to work.

My Razer Naga Pro is taking a long time to add or switch profile in Synapse while on Bluetooth connection.

Bluetooth transmission is expectedly slower than Wired or Dongle connection. We recommend to use either the wired connection or wireless connection using the 2.4GHz dongle for quicker profile adding or switching in Synapse.

The Hypershift function bound to the number pad on the side button module continues to execute even after releasing the Hypershift modifier key but the number pad key is still pressed.

The number pad side module behaves the same way as the keyboard keys. Hence, it is expected to continue to execute until both Hypershift modifier key and number pad button are released.

Do I need to install additional software or drivers to use the Razer Naga Pro Click?

You may use the standard mouse functions by simply connecting the Razer™ Naga Pro to your computer using the USB cable, USB dongle or Bluetooth connection. However, you will need to install Synapse 3 in order to enable advanced features such as macro recording, profile settings, Chroma customizations and more.

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