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Common Questions

After closing the firmware updater window, sometimes Razer device stops responding. what can I do to fix this?

If you encountered this, unplug and replug your device. You may proceed to update the firmware again, however, it is recommended that you log out from Synapse before proceeding with the update.

How can I modify or disassemble my Razer product?

Any attempt to modify or disassemble your Razer product will void the manufacturer's warranty.

How do I request or purchase replacement parts for my Razer product?

You can check the complete list of our current spare parts and accessories online, but if the item you need isn’t listed, don’t hesitate to contact our Customer Support team.

Is the Razer Naga wireless?

Only the "Epic" versions of the Razer Naga feature both dual wired or wireless functionality.

What are Master Acceleration and Master Sensitivity Control?

Master Acceleration lets you assign the same sensitivity for both the X and Y axis. Master Sensitivity Control allows for fine-tuning of specific X and Y-axis sensitivity.

What buttons can I register for macros on Razer mice?

You can set macros to reflect the majority of keyboard keys except for the Windows keys and enhanced function keys. Mouse button presses are not programmable to macros.

Troubleshooting

When I boot up my computer and log into windows, my Razer mouse is not responding and requires to be unplug or re-plug to work. How can I fix this?

The mouse is dependent on the motherboard. Check the power savings settings and disable it. Also, check the USB speed settings and set it to Full or Low-speed settings.

How do I use the "Surface Calibration" tool to adjust the mouse to my specific mouse pad and gaming style?

The Auto-Calibration feature is available on specific models of Razer mice. The auto-calibration feature on the mouse is set to "ON" by default. When plugging your mouse into your system, your mouse should be sitting on the surface you want to use your mouse on for it to calibrate properly to that surface. The distance to which you want the mouse to cut off tracking is adjustable through the software package that comes with the mouse.

Note: Check first if your Razer mouse has the Surface Calibration feature before trying anything.

How to use the On-The-Fly sensitivity function on my Razer mouse?

If a button has been assigned with "On-the-fly sensitivity", press and hold it while scrolling up or down, this will pop-up a bar on the bottom right-hand corner of your screen allowing you to adjust the sensitivity settings.

Identify or determine the model of the Razer Naga Wired and Wireless

To identify the exact model of your Naga, look at the model number of your Naga and compare it to the list of Razer Naga available.

For more details on your Razer Naga, refer to the list below.

  • Naga Hex - RZ01-00750100

  • Naga Hex V2 - RZ01-01600100

  • Naga Left-Hand Edition - RZ01-01050100

  • Naga 2014 - RZ01-01040100

  • Naga Chroma - RZ01-01610100

  • Naga Classic - XRZ01-00280100

  • Naga Epic Chroma - RZ01-01230100

  • Naga Trinity - RZ01-02410100

Note: The "Naga Epic" Versions can be used in wired or wireless modes. All other versions are wired.

Hardware

Does the new Razer Naga Chroma have interchangeable side panels?

No, the new Razer Naga Chroma features an ergonomic shape that fits a wide range of hand sizes, shapes, and grip-styles.

How do I maintain my Razer Mouse for optimum performance?

Once a month we recommend you unplug the mouse from the USB port and clean the lens below the mouse with a soft cloth or cotton swab. Use a little warm water but no soap or harsh cleaning agents. To get the ultimate experience in movement and control, we highly recommend a premium mouse surface from Razer. Some surfaces can cause the mouse feet to wear excessively and rapidly.

I cannot get the On-The-Fly sensitivity function to work on my Razer mouse. How do I set it?

If a button has been assigned to "On-The-Fly sensitivity," pressing and holding the assigned button down while moving the scroll wheel up or down will produce a bar on the lower right hand corner of your screen allowing you to adjust your sensitivity settings.

Is the new Razer Naga Chroma wireless?

No, only the Razer Naga Epic has dual wired or wireless functionality.

What does a tilt-click scroll wheel do?

Aside from the standard scrolling and middle mouse button, a tilt-click scroll wheel gives you two additional mouse buttons: left tilt and right tilt clicks.

Note: Check the specifications of your mouse to confirm if your mouse includes this feature.

Are Razer products available in PS or 2 versions? Can I use the products with a USB to PS2 adapter?

Razer products are only available and supported in USB mode only. There are no plans to release a PS or 2 version, and they will not function properly using a USB to PS2 adapter.

My mouse cursor is not moving. How can I fix this?

Try cleaning the sensor using a Q-Tip lightly coated with rubbing alcohol. Let the sensor dry for 5 minutes and try the mouse again.

For mice with surface calibration:

If it still doesn’t work, your sensor may have been improperly calibrated when setting up surface calibration. With the mouse plugged in and flat on your mouse mat, hold down the left click, right click, and mouse wheel button for 7 seconds to reset surface calibration. If this does not work, contact our Support team.

My Razer peripheral will not work properly when used with a KVM switch. How can I fix this?

We recommend plugging your Razer product directly into your computer. KVM switches are known to cause interruptions in communications between devices and computers. If your Razer product works when plugged directly into the computer, then it is operating correctly and the issue is most likely due to the KVM switch.

Software

I cannot find my Razer mouse or keyboard in Windows Device Manager under "Mice and other pointing Devices". Where can I find it?

Razer mice and keyboards are not typically listed under the "Mice and other pointing Devices" section of the Windows Device Manager. They should be listed under "Human Interface Devices".

My Razer product does not work at startup after a cold start, what should I do?

Ensure that USB ports are not in hibernation mode.

  1. Go to your Windows “Device Manager” and click the + sign next to Universal Serial Bus Controllers. Click on any “Root Hub” and select “Properties”.

  2. Click the Power Management tab and ensure that “Allow computer to turn off this device to save power” and proceed to do this under each Root Hub.

  3. From the Control Panel and Power Options, select the Hibernation Tab and deselect “Enable hibernate support”.

My Razer product does not work correctly with a specific program or game. What should I do?

Test the device if the issue is persistent in other applications. If the device works fine, then the program is the cause of the issue. If this is the case, feel free to contact Customer Support to report the issue and see if there are any fixes or workarounds for the issue.

What is the difference between "driver" and "firmware" updates the Razer Support Site?

Drivers are installed onto your computer and allow your computer to communicate with your Razer product. Firmware updates are hardware level codes to be installed directly to the Razer device that can update, fix, or change the functionality of the product.

Where can I find drivers for my Razer product?

You may find your Razer product’s drivers by going to its support page.

I'm not able to turn on Chroma Apps in Synapse. How can I fix this?

To display the Chroma SDK effects on your Razer Chroma Mouse, ensure that you have the latest MS Windows hotfix "Update for the Universal C Runtime in Windows" installed.

Chroma SDK supported game does not display lighting effects on my Chroma devices. How can I fix this?

To display the Chroma SDK effects on your Razer Chroma Mouse, ensure that you have the latest MS Windows hotfix "Update for the Universal C Runtime in Windows" installed.

When I use fast-user switching to change between Windows accounts, my configuration of my Razer product is no longer active. How can I fix this?

This is a general problem with fast-user switching. The configuration of the product is unique and set for the logged-in user; once you switch users you will have to re-configure the product. There is no other workaround at this time.