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Razer Megasoma 2 Support

Common Questions

Do you have spare parts available?

We do not carry internal parts such as mouse sensors. However, we do have certain spare parts available for purchase from the RazerStore.

How can I modify or disassemble my Razer product?

Any attempt to modify or disassemble your Razer product will void the manufacturer's warranty.

How do I request or purchase replacement parts for my Razer product?

You can check the complete list of our current spare parts and accessories online, but if the item you need isn’t listed, don’t hesitate to contact our Customer Support team.

I recently placed an order on the Razer Store and it still shows my order is "In Process". When will my order ship?

We are sorry if there are any delays in processing your order. The product may be out of stock or the order may be under protection or fraud review. don’t hesitate to check your order status at the RazerStore page by entering your information at the Order Status page.

How to

How do I clean my Razer Megasoma?

You can use any mild detergent to clean the Razer Megasoma. Use only paper or cloth towels and do not scrub the mat with any abrasives.

Other Helpful Links

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Take advantage of our RazerCare Protection Plans >

Need to replace your lost or damaged parts?

Visit the RazerCare Store today >