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Common Questions

What are the system requirements for the Razer Goliathus Chroma Extended?

The Razer Goliathus Chroma Extended requires:

  • Computer with a free USB port

  • Razer Synapse 3

  • Windows® 7 64-bit (or higher)

  • Internet connection

  • 500 MB of free hard disk space

What games are best suited to use with the Razer Goliathus Chroma Extended?

Razer Chroma is the world’s only immersive lighting platform with over a hundred natively integrated games - some of the world’s top AAA games have integrated Razer Chroma lighting, including “Overwatch” from Blizzard, “Call of Duty®: Black Ops 3” from Activision, “Shadow Warrior 2” from Devolver Digital, Fortnite, Quake Champions™, Diablo™, and other popular games.

What other Razer products can the Razer Goliathus Chroma Extended synchronize to?

The Razer Goliathus Chroma Extended can synchronize to all Razer Synapse 3 enabled products.

When and where will the Razer Goliathus Chroma Extended be available?

The Goliathus Chroma Extended is available now at the RazerStore. You can also find an authorized reseller in your area.

Will the Razer Goliathus Chroma Extended be available in other surface types?

Currently, the Razer Goliathus Chroma Extended is only available with the optimized micro-textured cloth surface.

Troubleshooting

How can I clean my Razer Goliathus Chroma Extended mouse mat? Is it safe to machine wash?

The Razer Goliathus Chroma Extended requires minimum maintenance to keep it in optimum condition. Once a month we recommend you unplug the device from the computer and clean it using a soft wet cloth or cotton swab with a bit of warm water, slowly clean with the gradient to prevent dirt buildup.

CAUTION:

  • Do not use soap or harsh cleaning agents.

  • Do not place the mouse mat in the washing machine or clean it under running water.

  • Do not fold, roll, or compress the mouse mat.

Note: The above items may damage the product and void the warranty.

How do I care for the Razer Goliathus Chroma Extended?

Keep the device away from liquid, humidity, or moisture. Operate the device only within the specific temperature range of 0°C (32°F) to 40°C (104°F). Should the temperature exceed this range, unplug and//switch off the device in order to let the temperature stabilize to an optimal level.

How do I control or change the settings of my Razer Goliathus Chroma Extended?

To change the settings of your Razer Goliathus Chroma Extended – including changing lighting, macros, and other functions, download and install Razer Synapse 3.

Hardware

What Chroma effects are available for the Razer Goliathus Chroma Extended?

All Chroma effects are available except for Wave (Inter-device Wave synchronization is available).

What type of connection does the Razer Goliathus Chroma Extended have?

The Razer Goliathus Chroma Extended uses a standard USB Type-A connector to support the Chroma lighting feature.

What type of surface does the Razer Goliathus Chroma Extended have?

The Goliathus Chroma Extended and Goliathus Chroma Extended feature an optimized micro-textured cloth surface to allow for both speed and control playstyles.

My Razer Goliathus Chroma Extended or Chroma Extended is not perfectly flat out of the box. Is this normal?

Yes, when unboxing your Razer Goliathus Chroma Extended or Chroma Extended for the first time, the mat needs to rest on your desktop surface for a few hours before it fully flattens out. You may place a book or similar flat object on the surface to help it flatten. However, do not place to much weight on the lighting frame.

My Goliathus Extended Chroma mouse mat is looking deformed. How can I flatten it?

You can flatten your Razer Goliathus Extended Chroma by following these steps:

  1. Press and slide outwards across any deformity.
  2. To further flatten, start from the middle and work outwards.
  3. Keep one hand anchored as the other flattens the light strip.
  4. To flatten, pull the light strip gently towards the corners.
  5. Ensure the stitching is kept in place as you pull the light strip through. Continue this for each side of the mouse mat.

You can watch this demo video to see how it's done.

Note: Your results may vary depending on the extent of the mat deformity. If you need more help, please contact Customer Support.

 

Software

Which version of Synapse supports the Razer Goliathus Chroma Extended?

The Razer Goliathus Chroma Extended is only supported by Synapse 3.

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