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Common Questions

How can I modify or disassemble my Razer product?

Any attempt to modify or disassemble your Razer product will void the manufacturer's warranty.

How do I request replacement parts for my Razer product?

You can check the complete list of our current spare parts and accessories online, but if the item you need is not listed, do not hesitate to contact our Customer Support team.

What are Master Acceleration and Master Sensitivity Control?

Master Acceleration lets you assign the same sensitivity for both the X and Y axis. Master Sensitivity Control allows for fine-tuning of specific X and Y axis sensitivity.

What is Chroma Lighting and where can I find out more about it?

Razer Chroma represents more than just a multicolor lighting setup. It opens up limitless personalization options, and you can learn more by visiting the Razer Chroma: Full Spectrum Gaming page.

What is on-the-fly macro recording on Razer Mice and Keyboards?

On-the-fly macro recording allows users to record lengthy macros in the game, without having to access driver menus or other software. For example, you can hit the "Macro Record" key and input a sequence of multiple spells in "World of Warcraft" to a specified key. The same sequence of spells can then be executed automatically with the actuation of that one button.

Troubleshooting

My Razer mouse does not work on my multi-colored mouse pad, what can I do?

This is a common issue for Razer mice with the calibration feature which is designed to function on a surface with a certain level of uniformity. You can either switch off the calibration feature or change to a non-multi colored mouse pad. You can check our mouse mats to find considerable options.

Check your mouse specs to know if it has the calibration feature and if the issue persists, contact our Online Chat Support.

I updated my windows and now Razer Synapse no longer detects my Razer devices and it does not show the correct product configurator. How can I fix it?

If you encounter this, perform Synapse update through Settings > Check for Updates. If the updates are not able to run or Synapse is not able to load, uninstall Synapse and download the latest Synapse Framework from the Razer Support site.

When I boot up my computer and log into windows, my Razer mouse is not responding and requires to be unplugged or replugged to work. How can I fix this?

The mouse is dependent on the motherboard. Check the power savings settings and disable it. Also, check the USB speed settings and set it to Full or Low-speed settings.

My Razer Chroma Mouse does not display the Chroma SDK effects when playing supported games. How can I fix it?

To display the Chroma SDK effects on your Razer Chroma Mouse, ensure that you have the latest MS Windows hotfix "Update for the Universal C Runtime in Windows" installed.

How do I use the "Surface Calibration" tool to adjust the mouse to my specific mouse pad and gaming style?

The Auto-Calibration feature is available on specific models of Razer mice. The auto-calibration feature on the mouse is set to "ON" by default. When plugging your mouse into your system, your mouse should be sitting on the surface you want to use your mouse on for it to calibrate properly to that surface. The distance to which you want the mouse to cut off tracking is adjustable through the software package that comes with the mouse.

Note: Check first if your Razer mouse has the Surface Calibration feature before trying anything.

How does Razer measure the polling rate (ultrapolling) and response rates of their keyboards and mice?

Razer uses digital scopes and USB analyzers connected directly to the motherboard to obtain real and accurate measurements of polling rates.

How does the 4G dual sensor system work?

The 4G Dual Sensor System calibrates to the specific characteristics of the surface to optimize the mouse's tracking abilities to that specific surface and minimizes the amount of displacement caused by erratic movement when lifting and placing down the mouse on the surface. The distance from the surface that the mouse cuts off tracking is customizable to the level that the user is comfortable with through the software included with the mouse.

How to use the On-The-Fly sensitivity function on my Razer mouse?

If a button has been assigned with "On-the-fly Sensitivity", press and hold it while scrolling up or down, this will pop-up a bar on the bottom right-hand corner of your screen allowing you to adjust the sensitivity settings.

Hardware

Are Razer products available in PS/2 versions? Can I use the products with a USB to PS2 adapter?

Razer products are only available and supported in USB mode only. There are no plans to release a PS/2 version, and they will not function properly using a USB to PS2 adapter.

My Razer peripheral will not work properly when used with a KVM switch. How can I fix this?

We recommend plugging your Razer product directly into your computer. KVM switches are known to cause interruptions in communications between devices and computers. If your Razer product works when plugged directly into the computer, then it is operating correctly and the issue is most likely due to the KVM switch.

Software

Can I use the in-game mouse configurations software on my Mac?

The in-game mouse configurator is compatible with Windows 10 or Windows 8 or Windows 7 only.

Note: The In-game configurator option in “Button Assignment” has been removed for all Razer Naga Family.

My Razer product does not work correctly with a specific program or game. What should I do?

Test the device if the issue is persistent in other applications. If the device works fine, then the program is the cause of the issue. If this is the case, feel free to contact Customer Support to report the issue and see if there are any fixes or workarounds for the issue.

What is Ultrapolling technology on Razer keyboards and mice?

Ultrapolling is a technology developed by Razer that heightens the frequency of the keyboard or mouse, which reports actuation information back to the computer, and ensures a responsive and accurate experience with every key press and click.

Where can I find drivers for my Razer product?

You may find your Razer product’s drivers by going to its Support page.