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Common Questions

How can I test my Razer Mouse to be sure that the buttons are assigned and working properly?

Open the Customizer and assign button 3 to the number 3 on the keyboard, 4 to 4, and so on. Open Notepad in Windows and click the corresponding buttons to test if they have been bound correctly. If the bindings are not working with a specific game, contact the game publisher.

How do I request replacement parts for my Razer product?

You can check the complete list of our current spare parts and accessories online, but if the item you need is not listed, do not hesitate to contact our Customer Support team.

What are Master Acceleration and Master Sensitivity Control?

Master Acceleration lets you assign the same sensitivity for both the X and Y axis. Master Sensitivity Control allows for fine-tuning of specific X and Y axis sensitivity.

What buttons can I register for macros on Razer mice?

You can set macros to reflect the majority of keyboard keys except for the Windows keys and enhanced function keys. Mouse button presses are not programmable to macros.

What is Chroma Lighting and where can I find out more about it?

Razer Chroma represents more than just a multicolor lighting setup. It opens up limitless personalization options, and you can learn more by visiting the Razer Chroma: Full Spectrum Gaming page.

Troubleshooting

My Razer Chroma Mouse does not display the Chroma SDK effects when playing supported games. How can I fix this?

To display the Chroma SDK effects on your Razer Chroma Mouse, ensure that you have the latest MS Windows hotfix "Update for the Universal C Runtime in Windows" installed.

My Razer mouse does not work on my multi-colored mouse pad, what can I do?

This is a common issue for Razer mice with the calibration feature which is designed to function on a surface with a certain level of uniformity. You can either switch off the calibration feature or change to a non-multi colored mouse pad. You can check our mouse mats to find considerable options.

Check your mouse specs to know if it has the calibration feature and if the issue persists, contact our Online Chat Support.

When I boot up my computer and log into windows, my Razer mouse is not responding and requires to be unplugged and replugged to work. How can I fix this?

The mouse is dependent on the motherboard. Check the power savings settings and disable it. Also, check the USB speed settings and set it to Full/Low-speed settings.

How do I use the "Surface Calibration" tool to adjust the mouse to my specific mouse pad and gaming style?

The Auto-Calibration feature is available on specific models of Razer mice. The auto-calibration feature on the mouse is set to "ON" by default. When plugging your mouse into your system, your mouse should be sitting on the surface you want to use your mouse on for it to calibrate properly to that surface. The distance to which you want the mouse to cut off tracking is adjustable through the software package that comes with the mouse.

Note: Check first if your Razer mouse has the Surface Calibration feature before trying anything.

How to use the On-The-Fly sensitivity function on my Razer mouse?

If a button has been assigned with "On-the-fly sensitivity", press and hold it while scrolling up or down, this will pop-up a bar on the bottom right-hand corner of your screen allowing you to adjust the sensitivity settings.

Why is the logo LED of my Razer DeathAdder Elite intermittently remains on?

Download the firmware that will fix this issue.

Hardware

Are Razer products available in PS/2 versions? Can I use the products with a USB to PS2 adapter?

Razer products are only available and supported in USB mode only. There are no plans to release a PS/2 version, and they will not function properly using a USB to PS2 adapter.

My DeathAdder Elite is unable to function on a white surface, what can I do?

You might have calibrated the mouse on a different surface. Click "Calibration" in Synapse to Recalibrate the mouse in the white surface or untick the "ON" checkbox to disable Surface Calibration.

My mouse cursor is not moving. How can I fix this?

Try cleaning the sensor using a Q-Tip lightly coated with rubbing alcohol. Let the sensor dry for 5 minutes and try the mouse again.

For mice with surface calibration:

If it still does not work, your sensor may have been improperly calibrated when setting up surface calibration. With the mouse plugged in and flat on your mouse mat, hold down the left-click, right-click, and mouse wheel button for 7 seconds to reset the surface calibration. If this does not work, contact our Support team.

My Razer peripheral will not work properly when used with a KVM switch. What Should be done?

We recommend plugging your Razer product directly into your computer. KVM switches are known to cause interruptions in communications between devices and computers. If your Razer product works when plugged directly into the computer, then it is operating correctly and the issue is most likely due to the KVM switch.

Will my Razer USB computer product work on a console (Xbox360, PS3, and the like)?

Our computer USB products are meant for computer use only and we do not support using them on a PlayStation 3 or Xbox 360 console.

Will my Razer USB peripheral work on a console (Xbox 360, PlayStation, PS3, PS4, Xbox One)?

Our computer USB products are designed for computer use and we do not generally support using them on a console.

However, note that as of 2018, Microsoft has updated Xbox One to support computer keyboards and mice.

Below is the current list of supported Razer devices on computer:

  • Razer Turret for Xbox
  • Razer Atheris
  • Razer Basilisk
  • Razer Deathadder Elite
  • Razer Lancehead
  • Razer Lancehead Tournament Edition
  • Razer Mamba Hyperflux
  • Razer Naga Trinity
  • Razer Mamba Elite
  • Razer Mamba Wireless

Software

I cannot find my Razer mouse or keyboard in Windows Device Manager under "Mice and other pointing Devices". What should I do?

Razer mice and keyboards are not typically found under the "Mice and other pointing Devices" section of the Windows Device Manager. They are normally found under "Human Interface Devices”.

My Razer product does not work at startup after a cold start, what should I do?

Ensure that USB ports are not in hibernation mode.

  1. Go to your Windows “Device Manager” and click the + sign next to Universal Serial Bus Controllers. Click on any “Root Hub” and select “Properties.”
  2. Click the Power Management tab and ensure that “Allow computer to turn off this device to save power” and proceed to do this under each Root Hub.
  3. From the Control Panel and Power Options, select the Hibernation Tab and deselect “Enable hibernate support”.

My Razer product does not work correctly with a specific program or game. What should I do?

Test the device if the issue is persistent in other applications. If the device works fine, then the program is the cause of the issue. If this is the case, feel free to contact Customer Support to report the issue and see if there are any fixes or workarounds for the issue.

What is the difference between "driver" and "firmware" updates in the Razer Support Site?

Drivers are installed onto your computer and allow your computer to communicate with your Razer product. Firmware updates are hardware level codes to be installed directly to the Razer device that can update, fix, or change the functionality of the product.

Where can I find drivers for my Razer product?

You may find your Razer product’s drivers by going to its support page.