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Common Questions

What are Master Acceleration and Master Sensitivity Control?

Master Acceleration lets you assign the same sensitivity for both the X and Y axis. Master Sensitivity Control allows for fine-tuning of specific X and Y axis sensitivity.

What buttons can I register for macros on Razer mice?

You can set macros to reflect the majority of keyboard keys except for the Windows keys and enhanced function keys. Mouse button presses are not programmable to macros.

What is Chroma Lighting and where can I find out more about it?

Razer Chroma represents more than just a multicolor lighting setup. It opens up limitless personalization options, and you can learn more by visiting the Razer Chroma: Full Spectrum Gaming page.

What is on-the-fly macro recording on Razer Mice and Keyboards?

On-the-fly macro recording allows users to record lengthy macros in the game, without having to access driver menus or other software. For example, you can hit the "Macro Record" key and input a sequence of multiple spells in "World of Warcraft" to a specified key. The same sequence of spells can then be executed automatically with the actuation of that one button.

Troubleshooting

I updated my windows and now Razer Synapse no longer detects my Razer devices and it does not show the correct product configurator. How can I fix it?

If you encounter this, perform Synapse update through Settings>Check for Updates. If the updates are not able to run or Synapse not able to load, uninstall Synapse and download the latest Synapse Framework from Razer support site.

My Razer Chroma Mouse does not display the Chroma SDK effects when playing supported games

To display the Chroma SDK effects on your Razer Chroma Mouse, ensure that you have the latest MS Windows hotfix "Update for the Universal C Runtime in Windows" installed.

My Razer DeathAdder Chroma is double-clicking

You can fix this by updating your device’s firmware.

My Razer mouse does not work on my multi-colored mouse pad, what can I do?

This is a common issue for Razer mice with the calibration feature which is designed to function on a surface with a certain level of uniformity. You can either switch off the calibration feature or change to a non-multi colored mouse pad. You can check our mouse mats to find considerable options.

Check your mouse specs to know if it has the calibration feature and if the issue persists, contact our Online Chat Support.

How do I use the "Surface Calibration" tool to adjust the mouse to my specific mouse pad and gaming style?

The Auto-Calibration feature is available on specific models of Razer mice. The auto-calibration feature on the mouse is set to "ON" by default. When plugging your mouse into your system, your mouse should be sitting on the surface you want to use your mouse on for it to calibrate properly to that surface. The distance to which you want the mouse to cut off tracking is adjustable through the software package that comes with the mouse.

Note: Check first if your Razer mouse has the Surface Calibration feature before trying anything.

How to use the On-The-Fly sensitivity function on my Razer mouse?

If a button has been assigned with "On-the-fly sensitivity", press and hold it while scrolling up or down, this will pop-up a bar on the bottom right-hand corner of your screen allowing you to adjust the sensitivity settings.

Hardware

Will my Razer USB peripheral work on a console (Xbox 360, PlayStation, PS3, PS4, Xbox One)?

Our computer USB products are designed for computer use and we do not generally support using them on a console.

However, note that as of 2018, Microsoft has updated Xbox One to support computer keyboards and mice.

Below is the current list of supported Razer devices on computer:

  • Razer Turret for Xbox
  • Razer Atheris
  • Razer Basilisk
  • Razer Deathadder Elite
  • Razer Lancehead
  • Razer Lancehead Tournament Edition
  • Razer Mamba Hyperflux
  • Razer Naga Trinity
  • Razer Mamba Elite
  • Razer Mamba Wireless