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Razer D.Va Abyssus Elite Support

Common Questions

How can I modify or disassemble my Razer product?

Any attempt to modify or disassemble your Razer product will void the manufacturer's warranty.

How do I request replacement parts for my Razer product?

You can check the complete list of our current spare parts and accessories online, but if the item you need is not listed, do not hesitate to contact our Customer Support team.

What are Master Acceleration and Master Sensitivity Control?

Master Acceleration lets you assign the same sensitivity for both the X and Y axis. Master Sensitivity Control allows for fine-tuning of specific X and Y axis sensitivity.

What buttons can I register for macros on Razer mice?

You can set macros to reflect the majority of keyboard keys except for the Windows keys and enhanced function keys. Mouse button presses are not programmable to macros.

What is Chroma Lighting and where can I find out more about it?

Razer Chroma represents more than just a multicolor lighting setup. It opens up limitless personalization options, and you can learn more by visiting the Razer Chroma: Full Spectrum Gaming page.

What is on-the-fly macro recording on Razer Mice and Keyboards?

On-the-fly macro recording allows users to record lengthy macros in the game, without having to access driver menus or other software. For example, you can hit the "Macro Record" key and input a sequence of multiple spells in "World of Warcraft" to a specified key. The same sequence of spells can then be executed automatically with the actuation of that one button.

Troubleshooting

My Razer Chroma apps cannot be turned on in Synapse, what can I do?

To display the Chroma SDK effects on your Razer Chroma Mouse, ensure that you have the latest MS Windows hotfix "Update for the Universal C Runtime in Windows" installed.

How do I use the "Surface Calibration" tool to adjust the mouse to my specific mouse pad and gaming style?

The Auto-Calibration feature is available on specific models of Razer mice. The auto-calibration feature on the mouse is set to "ON" by default. When plugging your mouse into your system, your mouse should be sitting on the surface you want to use your mouse on for it to calibrate properly to that surface. The distance to which you want the mouse to cut off tracking is adjustable through the software package that comes with the mouse.

Note: Check first if your Razer mouse has the Surface Calibration feature before trying anything.

How to use the On-The-Fly sensitivity function on my Razer mouse?

If a button has been assigned with "On-the-fly sensitivity", press and hold it while scrolling up or down, this will pop-up a bar on the bottom right-hand corner of your screen allowing you to adjust the sensitivity settings.

Hardware

My mouse has stopped tracking and the buttons are working but the mouse cursor stopped moving?

If your mouse has the surface calibration feature, then you may need to have the surface calibration reset. To do this, press and hold the left, middle, and right buttons (M1, scroll wheel, and M2) for 5 seconds. After your mouse resets, you should now be able to reset the surface calibration in Synapse.

What can I do when my Razer mouse does not track?

Clean the sensor on the bottom side of the mouse with a Q-tip dipped in rubbing alcohol. To help isolate any problems you may also want to try the mouse on another USB port and if possible on another computer.

Will my Razer USB peripheral work on a console (Xbox 360, PlayStation, PS3, PS4, Xbox One)?

Our computer USB products are designed for computer use and we do not generally support using them on a console.

However, note that as of 2018, Microsoft has updated Xbox One to support computer keyboards and mice.

Below is the current list of supported Razer devices on computer:

  • Razer Turret for Xbox
  • Razer Atheris
  • Razer Basilisk
  • Razer Deathadder Elite
  • Razer Lancehead
  • Razer Lancehead Tournament Edition
  • Razer Mamba Hyperflux
  • Razer Naga Trinity
  • Razer Mamba Elite
  • Razer Mamba Wireless

Software

How do I change the lighting, DPI and other settings of my Razer Abyssus Elite?

To change the settings of your Razer Abyssus Elite – including changing keybinds, lighting, DPI, macros, and other functions, download and install Razer Synapse 3.

Other Helpful Links

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