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Razer Atheris Support

Is the Razer Atheris supported by Synapse 3?
Yes, it is supported by Synapse 3.
How long is the battery life of the Razer Atheris?
A pair of AA batteries can last you up to 300 hours of continuous use.
What type of sensor does the Razer Atheris use?
The Razer Atheris uses a True 7,200 DPI optical sensor.
What type of connectivity does the Razer Atheris have?
The Razer Atheris has a Dual 2.4 GHz and Bluetooth LE connectivity.
What is the max speed and max acceleration of the Razer Atheris?
The Razer Atheris has a max acceleration of 30 G and a max speed of 220 IPS.
Does the Razer Atheris have the Razer Chroma lighting?
No, to maximize the battery life of the Razer Atheris. It does not have the Chroma lighting feature.
What is the size and weight of the Razer Atheris?
The Razer Atheris weighs 66g / 0.14 lbs. (excluding batteries). It measures 99.7mm / 3.9 in. long, 62.8 mm / 2.5 in. wide, and 34.1 mm / 1.35 in. high.
What is the maximum polling rate that I can get with the Razer Atheris?
The Razer Atheris delivers a maximum 1,000 Hz Ultrapolling rate, allowing you to enjoy peak performance at virtually zero latency.
How many buttons does the Razer Atheris have?
The Razer Atheris has five(5) independently programmable Hyperesponse buttons.
Does the Razer Atheris have on-the-fly sensitivity adjustment feature?
Yes, you can adjust the sensitivity on-the-fly.
Does the Razer Atheris come with a 2.4GHz dongle?
Yes, the 2.4GHz Dongle is included with the Atheris.
How can I contact Razer?
If you were unable to find the answer to your question(s) in our FAQ, please don't hesitate to contact us here or call 1-855-872-5233.
How can I modify or disassemble my Razer product?
We cannot help you in modifying or disassembling your Razer product since that will void the manufacturer's warranty on the unit.
How do I request or purchase replacement parts for my Razer product?
For a complete list of our current spare parts and accessories, please click here. If the item you need isn't listed, please don't hesitate to contact our Customer Support Team here.
I have a coupon/promotional/gift voucher code for the Razer Store. Where can I enter the code so I can use it to purchase products?
From your shopping cart page on the Razer Store, please check the box labeled "Enter Promo Code." Enter the code into the box and click "Apply Code." The total price after should reflect the discount.
I recently placed an order on the Razer Store and it still shows my order is "In Process." When will my order ship?
We are sorry if there are any delays in processing your order. The product may be out-of-stock or the order may be under protection/fraud review. Please don't hesitate to check your order status at the Razer Store page by entering your information at the Order Status page.
I think my Razer product is defective and would like an RMA/exchange.
If you were unable to troubleshoot and resolve any issues you are having with the knowledgebase (FAQ) and you feel your product is still defective, please don't hesitate to contact us here or call 1-855-872-5233.
I would like information on future Razer products.
Unfortunately, customer support has no information on future product or driver releases. For any information regarding future products, please visit our website or our social media outlets.
One of the features of my Razer Product does not work.
If you're unable to find an FAQ article that helps resolve the issue, please contact our Customer Support Team here. User guides and product manuals are also available on the support page.
What are some examples of a "Proof of Purchase" to provide when initiating an RMA?
A valid proof of purchase is defined as a dated sales receipt from an authorized Razer Reseller. The receipt must show the 1) product description and 2) price. Invoice slips and e-mail order confirmations can be considered on a case-by-case basis.
Why does Razer require a proof of purchase?
Razer must verify that the product is within the specified warranty period and that it was purchased from an authorized reseller. Products purchased from unauthorized dealers are often used, counterfeit, re-boxed, defective or gray market goods. These units may also not be designed and packaged to work in your country and may not meet all legal and safety requirements. Razer will not be able to honor a warranty on products purchased from an unauthorized dealer or that are out of the warranty period. If you purchased product from an unauthorized reseller, all support and warranty issues should be directed to that reseller.