Razer Abyssus V2 Support
How do I request replacement parts for my Razer product?
You can check the complete list of our current spare parts and accessories online, but if the item you need is not listed, do not hesitate to contact our Customer Support team.
I cannot get the On-The-Fly sensitivity function to work on my Razer mouse. How do I set it?
If a button has been assigned to "On-The-Fly Sensitivity," pressing and holding the assigned button down while moving the scroll wheel up or down will produce a bar on the lower right-hand corner of your screen allowing you to adjust your sensitivity settings.
What are Master Acceleration and Master Sensitivity Control?
Master Acceleration lets you assign the same sensitivity for both the X and Y axis. Master Sensitivity Control allows for fine-tuning of specific X and Y axis sensitivity.
What buttons can I register for macros on Razer mice?
You can set macros to reflect the majority of keyboard keys except for the Windows keys and enhanced function keys. Mouse button presses are not programmable to macros.
How do I change the language of Configurator?
There is no option in the Customizer because the language used is based on the driver version installed on the computer. There is no selection enabled in the Customizer. To correct the issue, uninstall the software and download the appropriate driver from our website.
How do I clean and maintain my Razer Mouse for optimum performance?
Try cleaning the sensor using a Q-Tip lightly coated with rubbing alcohol. Let the sensor dry for 5 minutes and try the mouse again.
Are Razer products available in PS/2 versions? Can I use the products with a USB to PS2 adapter?
Razer products are only available and supported in USB mode only. There are no plans to release a PS/2 version, and they will not function properly using a USB to PS2 adapter.
How does Razer measure the polling rate (Ultrapolling) and response rates of their keyboards and mice?
Razer uses digital scopes and USB analyzers connected directly to the motherboard to obtain real and accurate measurements of polling rates.
When I use fast-user switching to change between Windows accounts, the configuration of my Razer product is no longer active. What Should I do?
This is a general problem with fast-user switching. The configuration of the product is unique and set for the logged-in user; once you switch users you will have to re-configure the product. There is no other workaround at this time.
Will my Razer USB PC product work on a console (Xbox360, PS3, etc)?
Our PC USB products are meant for PC use only and we do not support using them on a Playstation 3 or Xbox 360 console.
I cannot find my Razer mouse or keyboard in Windows Device Manager under "Mice and other pointing Devices". What should I do?
Razer mice and keyboards are not typically listed under the "Mice and other pointing Devices" section of the Windows Device Manager. They should be listed under "Human Interface Devices”.
My Razer product does not work correctly with a specific program or game. What should I do?
Test the device if the issue is persistent in other applications. If the device works fine, then the program is the cause of the issue. If this is the case, feel free to contact Customer Support to report the issue and see if there are any fixes or workarounds for the issue.
What is the difference between "driver" and "firmware" updates on the Razer Support Site?
Drivers are installed onto your computer and allow your computer to communicate with your Razer product. Firmware updates are hardware level codes to be installed directly to the Razer device that can update, fix, or change the functionality of the product.
Where can I find drivers for my Razer product?
You may find your Razer product’s drivers by going to its Support page.
Last update: 28-Oct-2019