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Common Questions

One of the features of my Razer Product does not work.

If you’re unable to find an FAQ article that helps resolve the issue, contact your local Razer System Support Team by viewing the links on the left side of the page. User guides and product manuals are also available on the Support page.

My Razer product does not work correctly with a specific program or game. What should I do?

If you are experiencing issues with the Razer device in a particular application, test the device in another application to confirm if the issue is specific to that application. If the Razer device functions properly in another application, then the program is likely the cause of the issue. Feel free to contact customer support to report the issue and see if there are any fixes or workarounds.

Troubleshooting

Why is my Razer Core having issues connecting to my Wi-Fi?

This can happen with 2.4 GHz Wi-Fi. Try to use an Ethernet cable or connect to a 5 GHz Wi-Fi network for best performance.

When I plug in my Razer Core to the Blade, none of the USB devices and the external monitor connected to the Core are working.

To resolve this problem, follow these steps:

  1. Unplug the Razer Core from your Razer Blade by removing the Thunderbolt 3 cable.
  2. Shutdown the Blade system and power off the Core's power supply.
  3. Let both Blade and Core remain in Power Off state for 30 seconds.
  4. After the 30 seconds, Power ON the Core's supply.
  5. Plug the Razer Core to your Blade via Thunderbolt cable.
  6. Power ON your Razer Blade laptop.

Hardware

Which GPUs can be used with Razer Core?

Razer Core supports a wide variety of GPUs from both AMD and NVIDIA. We recommend reviewing the list of compatible plug and play graphics processors. Ensure the graphics you select meet all power, size, and additional requirements. Older cards may function, but compatibility and driver support may vary.

Which notebooks are compatible with Razer Core?

Razer Core currently supports the Razer Blade Stealth and Razer Blade. As additional systems adopt Thunderbolt 3 external graphics requirements, we hope to expand support to future devices.

Can Razer Core function when the case is removed?

No, the Razer Core will not function without the case. The Razer Core includes a magnetic sensor inside the chassis that requires the case attached before the Razer Core can be fully utilized.

Can I use the quick release handle to carry the Razer Core?

The quick-release handle is for opening the system only. This should not be used as a carrying handle. Instead, lift from the bottom of the system when transporting Razer Core.

What is the weight and material shell of Razer Core?

The Razer Core is CNC milled out of aluminum and weighs 10.89 lbs.

Can I use the Razer Core without installing a graphics card?

Yes, the Razer Core's I/O ports including the USB and Ethernet will continue to function without a graphics card installed.

Is there a longer Thunderbolt cable available for the Razer Core?

For maximum performance, the Razer Core includes a .5m active cable that supports speeds up to 40Gbps. Longer Thunderbolt 3 cables are available and sold separately but with reduced speeds of 20Gbps.

What are the specs of the Razer Core?

You can find all the specs of the Razer Core by visiting the Razer site.

Aside from the Razer Blades, is the Razer Core compatible with other Thunderbolt 3 devices?

Thunderbolt 3 external graphics is a new and ever-growing technology. The Intel NUC is the first non-Razer Blade system to ship with support of Thunderbolt 3 external graphics, and we look forward to seeing more soon. Support for third-party devices may vary.

Software

I just purchased the Razer Core and want to update my Razer Blade Stealth with the latest Anniversary Update for Win 10 (VERSION 1607). Are there any special steps I should take?

Razer recommends following the update procedure here.

Does my Razer Blade Stealth or New Razer Blade notebook require software updates to function with Razer Core?

To ensure your notebook has the latest performance and system stability, install the latest software updates.

Where can I download graphics drivers for Razer Core?

You can download the latest stable drivers from NVIDIA or AMD for use with your compatible graphics card.