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Common Questions

What regions is the Razer Core X available? 

On release, the Core X will be available in the United States, Canada, United Kingdom, France, Germany, Nordics, China, Australia, Hong Kong, and Singapore. Coming soon to Japan and Taiwan.

For availability in other regions, visit https://www.razer.com/store or contact an authorized Razer Reseller.

Do I need to reboot my laptop every time I connect the Razer Core X?

The Razer Core X is Plug and Play. This means that as long as your laptop is compatible and has the necessary graphics card drivers, you do not need to reboot your laptop every time you connect to the Core X.

Hardware

Does the Razer Core X feature Chroma lighting?

No, the Core X does not feature any type of Chroma or other lighting feature.

Can I use Razer Core X with similar Nvidia GPU together with the Razer Blade built-in dGPU to produce a single output (SLI)?

If you have a higher performance GPU in Razer Core X, you can elect to use that GPU, but the built-in dGPU will be disabled.

Is a Thunderbolt Cable included with the Core X and how long is it?

Yes, a .5-meter Thunderbolt Cable is included with the Core X. A longer 2-meter / 6ft Thunderbolt cable is available and sold separately on the Razer Store. Visit https://www.razer.com/gaming-accessories/thunderbolt3-cable.

What version of the Thunderbolt 3 controller is being used in the Razer Core X and Razer Core X Chroma?

There are two current versions of the Thunderbolt 3 controller:

  1. Alpine Ridge
  2. Titan Ridge

Both the Razer Core X and Razer Core X Chroma use the Alpine Ridge version which is technically the older controller version of the Thunderbolt 3. However, being the older controller does not make it any less. In fact, it has the same bandwidth with its newer kind, the Titan Ridge. Both versions feature a max speed of 40 Gbit/s.

Also, Alpine Ridge is what is recommended by the Intel’s Thunderbolt team to be used by OEMs in their eGPUs like the Razer Core.

Using the Titan Ridge will not give any benefit on Razer’s eGPUs, it is more likely for the host system (Laptop side) and other Thunderbolt devices.

What GPU’s are supported by the Core X?

Razer Core X supports a wide variety of GPUs from both AMD and NVIDIA. We recommend reviewing the list of compatible plug and play graphics processors below. Please ensure the graphics card you select meets all power, size, and additional requirements. Older cards may function, but compatibility and driver support may vary.

GPU requirements:
GPU Type: Up to 3-Slot wide, full-length, PCI-Express x16 graphics card
GPU Max Power Support: 500 Watts
Plug and Play compatible graphics chipsets: Graphics cards use varied designs based around a common graphics chip. Ensure the GPU selected meets all size, power, and additional requirements.

List of compatible GPUs:

Windows 10 compatible graphics chipsets:

Qualified NVIDIA® GeForce® graphics chipsets

  • NVIDIA® GeForce® GTX Titan X
  • NVIDIA® GeForce® GTX Titan V
  • NVIDIA® GeForce® GTX Titan Xp
  • NVIDIA® GeForce® GTX 1080 Ti
  • NVIDIA® GeForce® GTX 1080
  • NVIDIA® GeForce® GTX 1070 Ti
  • NVIDIA® GeForce® GTX 1070
  • NVIDIA® GeForce® GTX 1060
  • NVIDIA® GeForce® GTX 1050 Ti
  • NVIDIA® GeForce® GTX 1050
  • NVIDIA® GeForce® GTX 980 Ti
  • NVIDIA® GeForce® GTX 980
  • NVIDIA® GeForce® GTX 970
  • NVIDIA® GeForce® GTX 960
  • NVIDIA® GeForce® GTX 950
  • NVIDIA® GeForce® GTX 750 Ti
  • NVIDIA® GeForce® GTX 750
  • NVIDIA® GeForce® RTX 2080 Ti
  • NVIDIA® GeForce® RTX 2080
  • NVIDIA® GeForce® RTX 2070
  • NVIDIA® GeForce® RTX 2060

Qualified NVIDIA® Quadro® graphics chipsets
  • NVIDIA® Quadro® P4000
  • NVIDIA® Quadro® P5000
  • NVIDIA® Quadro® P6000
  • NVIDIA® Quadro® GP100
Qualified AMD Radeon™ graphics chipsets
  • AMD Radeon™ VEGA RX 64
  • AMD Radeon™ VEGA RX 56
  • AMD Radeon™ RX 500 Series
  • AMD Radeon™ RX 400 Series
  • AMD Radeon™ R9 Fury
  • AMD Radeon™ R9 Nano
  • AMD Radeon™ R9 300 Series
  • AMD Radeon™ R9 290X
  • AMD Radeon™ R9 290
  • AMD Radeon™ R9 285
  • AMD Radeon™ VII*
*Qualified with AMD driver version: win10-64bit-radeon-software-adrenalin-2019-edition-19.3.1-mar5

Software

Is the Razer Core X supported by Synapse 3?

Yes, it will be recognized in Synapse 3. However, there are no user settings or adjustments for the Core X within Synapse 3.

Does the Razer Core X work with a Mac?

Yes, they are compatible with Thunderbolt 3 Macs running macOS High Sierra 10.13.4 or later and requires a compatible AMD graphics card.

Take note of the following:

  • MacOS High Sierra 10.13.4 doesn't support eGPUs in Windows using Boot Camp or when your Mac is in macOS Recovery or installing system updates.
  • eGPU support in macOS High Sierra 10.13.4 is designed to accelerate Metal, OpenGL, and OpenCL applications that benefit from a powerful eGPU. However, not all applications support eGPU acceleration. This means eGPUs such as the Razer Core will not power all applications on the internal display and a monitor must be connected to the external graphics card running only your game to reap the benefits of the GPU. Check with the application's developer to learn more.
  • Razer Chroma lighting and Ethernet is not currently supported for Mac as Core X does not feature Chroma or an Ethernet connection.

The GPU cards listed below have been tested and confirmed to be compatible when using a Core X and a Mac.

  • AMD Radeon RX 570
  • AMD Radeon RX580
  • AMD Radeon Pro WX 7100
  • AMD Radeon RX Vega 56
  • AMD Radeon RX Vega 64
  • AMD Vega Frontier Edition Air
  • AMD Radeon Pro WX 9100

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