us

Choose Your Region/City

Select your region/city so as to get support for your region.

Common Questions

Do I need to reboot my laptop every time I connect the Razer Core X Chroma?

The Razer Core X Chroma is a true Plug-and-Play system. This means that as long as your laptop is compatible and has the necessary graphics card drivers, you don't need to reboot your laptop every time you connect to the Razer Core X Chroma.

Can I use the Razer Core X Chroma without installing a graphics card?

Yes, the I/O ports including the USB and Ethernet will continue to function without a graphics card installed.

What minimum laptop requirements are required to work with Razer Core X Chroma?

The following table includes the requirements for Windows 10 and macOS systems with Thunderbolt 3.

Laptop Requirements (Laptop not included)

Connection to PC

  • Systems require a Thunderbolt™ 3 port with external graphics support. Check with your laptop manufacturer to confirm if your laptop supports Thunderbolt 3 external graphics.

  • Ensure that your laptop has the latest BIOS, firmware, Thunderbolt software, and other applicable updates before connecting to Razer Core X Chroma.

Mac OS

  • Requires Thunderbolt™ 3-equipped Macs running macOS High Sierra 10.13.6 or later.

  • Compatible AMD graphics card sold separately.

  • Razer Synapse 3 software not available on macOS.

Windows

  • Windows 10 64bit RS5 or above with Thunderbolt™ 3 port.

  • Compatible NVIDIA or AMD graphics card sold separately.

How do I change the Razer Chroma lighting on Razer Core X Chroma?

The lighting can be configured in Razer Synapse 3 software on Windows 10 systems. Razer Synapse 3 is not compatible with macOS.

Is a Thunderbolt Cable included with the Razer Core X Chroma and how long is it?

Yes, a 0.7-meter Thunderbolt Cable is included with the Core X. A longer 2-meter / 6ft Thunderbolt cable is available and sold separately on the Razer Store. Please visit https://www.razer.com/gaming-accessories/thunderbolt3-cable

How much does the Razer Core X Chroma cost?

The MSRP of the Razer Core X Chroma is $399 USD within the United States. Please check regional pricing in your area by visiting Razer Store or contact an Authorized Razer Reseller.

In which countries are the Razer Core X Chroma available?

The Razer Core X Chroma is available in United States, Canada, United Kingdom, France, Germany, the Nordics, China, Australia, Hong Kong, Japan, Singapore, South Korea, and Taiwan.

What is the main difference between Razer Core X and the Razer Core X Chroma?

The Razer Core X Chroma now includes a 700W power supply, four USB 3.1 Type-A ports, Gigabit Ethernet ports, and Razer Chroma lighting to meet the needs of the most hardcore gamers and creators.

Troubleshooting

What if my laptop blue screens when unplugging the Razer Core X Chroma?

Please ensure that you have the latest drivers and updates installed on your system including the latest Windows 10 RS5 or later. Some applications may have issues with hot removal. Similar to removing a flash drive, you should eject or disconnect the GPU from the NVIDIA and AMD drivers before unplugging the Thunderbolt 3 cable.

Why do two Core X Chroma units show in Thunderbolt software application?

To ensure stable performance under heavy load, the Razer Core X Chroma includes a unique Thunderbolt dual-chip design that effortlessly handles both graphics and peripheral data through the single Thunderbolt 3 cable. Please make sure to select “Always Connect” for both options.

Hardware

Can I use the quick release handle to carry the Razer Core X Chroma?

The quick-release handle is intended for opening the system only. This should not be used as a carrying handle. Instead, lift the Razer Core X Chroma from the bottom of the system when transporting the Razer Core X Chroma.

Can I connect a Razer Core X Chroma to my laptop with USB Type C port?

While the Thunderbolt data transfer is provided over a standard USB-C physical connection, not all systems with USB-C ports will contain a Thunderbolt controller. Please consult your system manufacturer for compatibility details.

What type of GPU can be inserted in the Core X Chroma?

Up to 3-Slot wide, full-length, PCI-Express x16 graphics card.

What type of GPU power pin is used in Core X Chroma?

The Core X Chroma uses 2x 6+2 power pins.

Can the Razer Core X Chroma still function when the case is removed?

Yes, the Razer Core X Chroma will still work without the case but we do not recommend it as it will leave the internal parts vulnerable.

What PCIe version does Core X Chroma use?

Our Razer Core X Chroma uses PCIe 3.0.

What version of Thunderbolt 3 controller is being used in the Razer Core X and Razer Core X Chroma?

There are two current versions of the Thunderbolt 3 controller:

  1. Alpine Ridge
  2. Titan Ridge

Both the Razer Core X and Razer Core X Chroma use the Alpine Ridge version which is technically the older controller version of the Thunderbolt 3. However, being the older controller does not make it any less. In fact, it has the same bandwidth with its newer kind, the Titan Ridge. Both versions feature a max speed of 40 Gbit/s.

Also, Alpine Ridge is what is recommended by the Intel’s Thunderbolt team to be used by OEMs in their eGPUs like the Razer Core.

Using the Titan Ridge will not give any benefit on Razer’s eGPUs, it is more likely for the host system (Laptop side) and other Thunderbolt devices.

Software

Is the Razer Core X Chroma supported by Synapse 3.0?

Yes, the Razer Core X Chroma is supported by Synapse 3.0.

Does the Razer Core X Chroma work with a Mac?

Yes. The Core X Chroma works with Mac running on macOS High Sierra 10.13.6 or later. However, since Synapse 3.0 is not available on Mac OS, additional features such as being able to customize the lighting effects will not be available.

Can I customize the Chroma lighting on macOS?

This feature is not available for macOS systems. The color effects of Core X Chroma will cycle through the standard color spectrum with no further customization available. Synapse 3 software is not available for macOS.

Other Helpful Links

Protect your Razer product today

Take advantage of our RazerCare Protection Plans >

Need to replace your lost or damaged parts?

Visit the RazerCare Store today >