Razer Core V2 Support
|What is NEW with the Razer Core V2?|
Razer Core V2 offers the world's first Thunderbolt™ 3 dual-chipset internal design that allows for data separation of GPU graphics and I/O via a single cable connection to the laptop. This helps ensure even more fluid gameplay when using high bandwidth peripherals and other devices when gaming.
We have also redesigned the inside of Razer Core V2 to allow for taller graphics cards to be installed. Especially some of the larger taller NVIDIA GTX 1080 cards. The exterior CNC Aluminum design remains unchanged on the front and sides.
Additionaly, we now have compatibility for NVIDIA Quadro workstation cards.
|Which notebooks are compatible with Razer Core V2?|
Razer Core V2 currently supports the Razer Blade Stealth, Razer Blade, and Razer Blade Pro (GTX 1060) laptops that have Thunderbolt™ 3.
Additional laptops require a Thunderbolt™ 3 port with external graphics support. Please check with your laptop manufacturer to confirm if the laptop supports Thunderbolt™ 3 external graphics.
|How do I remove the graphics card?|
The GPU release lever is located under the power supply. Please make sure to use the release lever before removing the card. Removal of the card without unlocking it may cause damage.
Location of release lock:
|Why do two(2) Razer Core V2 units show up as attached Thunderbolt™ devices?|
|Razer Core V2 features the world's first dual Thunderbolt™ 3 internal chip design. This allows for the separation of graphics and I/O data via the single cable connection to your laptop. One chip is dedicated for graphics and other is for USB and Ethernet.|
|Which GPUs can be used with Razer Core V2?|
|Razer Core V2 supports a wide variety of GPUs from both AMD and NVIDIA. We recommend reviewing the list of compatible plug and play graphics processors. Please ensure the graphics you select meets all power, size, and additional requirements. Older cards may function, but compatibility and driver support may vary.|
|Where can I download graphics drivers for Razer Core V2?|
|You can download the latest stable drivers from NVIDIA or AMD for use with your compatible graphics card.|
|Can I use the Razer Core V2 without installing a graphics card?|
|Yes, the Razer Core V2's I/O ports including USB and Ethernet will continue to function without a graphic card installed.|
|What are the specs of the Razer Core V2?|
|You can find all the specs of Razer core by visiting this page.|
|How can I contact Razer?|
|If you were unable to find the answer to your question(s) in our FAQ, please don’t hesitate to contact us here or call us with the phone number for your region at the left.|
|How do I request or purchase replacement parts for my Razer product?|
|Razer Systems must be repaired at an Authorized Service Center, please contact our System Support team with the phone number for your region at the left to arrange for repairs.|
|I have a coupon/promotional/gift voucher code for the RazerStore. Where can I enter the code so I can use it to purchase products?|
|From your shopping cart page on the Razer Store, please check the box labeled “Enter Promo Code.” Enter the code into the box and click “Apply Code.” The total price after should reflect the discount.|
|I recently placed an order on the Razer Store and it still shows my order is "In Process". When will my order ship?|
|We are sorry if there are any delays in processing your order. The product may be out of stock or the order may be under protection/fraud review. Please don’t hesitate to check your order status at the RazerStore page by entering your information at the Order Status page.|
|I think my Razer product is defective and would like an RMA/exchange.|
|If you were unable to troubleshoot and resolve any issues you are having with the knowledgebase (FAQ) and you feel your product is still defective, please don’t hesitate to contact us here or call with the phone number for your region at the left.|
|I would like information on future Razer products.|
|Unfortunately, customer support has no information on future product or driver releases. For any information regarding future products please visit our website or our social media outlets.|
|One of the features of my Razer Product does not work.|
|If you’re unable to find an FAQ article that helps resolve the issue, please contact your local Razer System Support Team by viewing the links the left side of the page. User guides and product manuals are also available on the Support page.|
|What are some examples of a “Proof of Purchase” to provide when initiating an RMA?|
|A valid proof of purchase is defined as a dated sales receipt from an authorized Razer Reseller. The receipt must show the product description and price. Invoice slips and e-mail order confirmations can be considered on a case-by-case basis.|
|Why does Razer require a proof of purchase?|
|Razer must verify that the product is within the specified warranty period and that it was purchased from an authorized reseller. Products purchased from unauthorized dealers are often used, counterfeit, re-boxed, defective or gray market goods. These units may also not be designed and packaged to work in your country and may not meet all legal and safety requirements. Razer will not be able to honor a warranty on products purchased from an unauthorized dealer or that are out of the warranty period. If you purchased product from an unauthorized reseller, all support and warranty issues should be directed to that reseller.|