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Razer Blade Stealth 12.5” Intel 6500U (2016) | RZ09-01682 Support

Common Questions

Can I overclock my Razer Blade Stealth 12.5" (2016) - Interl 6500U?

Razer laptops are carefully crafted and its components are tuned to give the best performance under the most demanding gaming conditions. We do not recommend over-clocking your CPU, GPU, and/or RAM as these alter the delicate balance of performance and reliability of the system. There is associated risk of damage to crucial components if unauthorized changes are made, which will result in voiding manufacturer’s warranty.

How do I use the additional functions indicated on my Razer Blade's keyboard?

To take advantage of the additional functions on the Razer Blade, hold the "Fn" key and press the specified function key.

Do Razer Blade laptops come with bloatware?

Razer understands how important it is to keep a bloatware-free environment on your brand-new Razer Blade. The Razer Blade comes with no bloatware preinstalled.

Troubleshooting

My trackpad does not respond anymore after restarting the system. What should I do?

Try shutting down the system and power it on again. If the issue persists, uninstall Synapse and download the latest Synapse Framework from Razer Support site.

Why do the "Tab" and "Right Shift" keys of my Razer Blade Stealth 12.5” (2016) – Intel 6500U do not light up in Static Chroma effects but light up in Wave or Ripple Chroma effects?

The latest Synapse updates have resolved this problem.

At times when I suspend and then resume operating the computer, I hear some audio distortion or noise from the system speakers on my Razer Blade 12.5" (2016) - Intel 6500U. What should I do?

You can download the update and run the updater accordingly.

My Razer Blade Stealth 12.5" (2016) - Intel 6500U will not charge when plugged into the AC adapter, and the green LED is lit on the AC adapter.

Unplug the AC adapter from the wall outlet for approximately 30 seconds, then plug the AC adapter back in.

After upgrading to Windows 10, I cannot see available wireless networks to connect to, even though wireless networks are available and in range. What should I do?

If you encounter this, go to "Device Manager" and uninstall all devices under “Network adapters,” especially VPN adapters and Wi-Fi adapters. After these devices are uninstalled, click on “Action” along the top of the "Device Manager" window and then select “Scan for hardware changes.” Then install the latest Wi-Fi drivers posted on the Razer Support website.

My Razer Blade Stealth 12.5” (2016) – Intel 6500U randomly blue screen without warning. What should I do?

  1. Be sure to update your Nvidia graphics card drivers to the latest version.
  2. If the issue persists, update all hardware drivers from the manufacturer's website.
  3. If the issue persists, make a factory recovery.

Why is my Razer Blade's display settings showing 59Hz instead of 60Hz?

There is no difference between 59Hz and 60 Hz, in terms of performance. Both 59Hz and 60 Hz are translated to 59.94 Hz before they are sent to the monitor's chip and should, therefore result in identical performance. The reported 59 Hz setting that cannot be changed even after tweaking the display settings is a result of how Windows reports signals coming from a monitor that uses the old TV-compatible standard of 59.94 Hz.

For backward compatibility, Windows keeps the 59 Hz setting for applications that use the older standard but also reports the 60 Hz setting for applications that require it. You may refer to Windows Support for more information.

Why does the Razer Blade enter sleep mode when placed on top of another closed laptop

Our Razer Blade laptops have sensors that detect the state of the laptop if the lid is closed or not. If a Razer Blade laptop is placed on top of another Razer Blade laptop with a closed lid, then the top laptop might go into sleep mode because it might detect the sensors of the bottom laptop with a closed lid and will think that its lid is closed too. The solution to this is to not place a laptop on top of another laptop.

Hardware

How do I replace the battery in my Razer Blade Stealth 12.5” (2016) – Intel 6500U?

Razer Blade Stealth 12.5” (2016) - INTEL 6500U batteries should be replaced by an authorized Razer Repair Center. Should you feel your battery is defective and needs replacing, contact the Razer Support team.

Can I use third-party power supply adapters for my Razer Blade Stealth 12.5” (2016) – Intel 6500U?

We only recommend using Razer power supplies with the Razer Blade. Third-party adapters have not been tested to meet our standards and may lead to damage to the system. You can purchase replacement or spare AC adapters from our Razer Store.

How can I extend the battery life of my Razer Blade Stealth when on-the-go?

In addition to turning down the display brightness and adjusting the power settings, tweaking the lighting effects of the Chroma keyboard can help maximize battery life. Here are some tips for extending your travel time when going in Stealth mode.

 

Extended Battery Life

Max Battery Life

Keyboard Brightness

Press and hold Function (FN) + F10 to dim the Chroma keyboard providing additional power saving. If you wish to brighten the keyboard press and hold Function (FN) + F11.

Keyboard lighting - Off

Keyboard Effect or Color 

Setting the Chroma keyboard to a solid red, green or blue color in addition to disabling keyboard effects will help optimize battery life. Lighting effects can be configured in Razer Synapse. 

Keyboard lighting - Off

What do the different colors on the Razer Blade Stealth 12.5" (2016) - Intel 6500U LED status indicator mean?

The front LED indicator shines depending on the status of the Blade.

  • White Pulse = Sleep mode

  • Green Pulse = System is on, but the display is off, or lid is closed

  • Dim Red = Low Battery (10% left)

  • Bright Red = Lower Battery (3% left)

When the system is on and in use, the LED will normally be off except under the conditions mentioned above. The LED will also not light when the unit is turned off, even if the adapter is plugged in and charging.

Note: The status indicator is not an HDD indicator.

What to do when the USB-C metal tip on the Razer Blade Stealth's power adapter is coming loose or off?

The power adapter is defective and will need to be replaced. Do not hesitate to contact our Customer Service to assist you.

Why is the Razer Blade Stealth 12.5” (2016) – Intel 6500U not charging when plugged into the AC adapter, and the green LED is lit on the AC adapter?

Try to unplug the AC adapter from the wall outlet for approximately 30 seconds, then plug the AC adapter back in.

Why doesn't my Razer Blade have an optical driver? How can I install applications without an optical drive?

As digital downloads, have become the standard, Razer eliminated the optical drive to make the Razer Blade even thinner. You can purchase an external, USB-based optical drive to pair with the Razer Blade.

How do I upgrade the memory, SSD, HDD or hard drive on my Razer Blade?

Not all Razer Blade models can be upgraded. Please check the technical specifications of your Razer Blade model on its upgradability. Detailed steps on how to upgrade components are not available. Instructions from other sources may be available but we can not be responsible for their content.

NOTE: Any damage or issues caused during installation or as a result of incompatible parts being used is NOT covered under the warranty, and may void the warranty coverage. Razer will not be liable for any warranty coverage on any third-party part you may install and we cannot guarantee compatibility or performance of any third-party parts.

Can I use third party power supply adapters for my Razer Blade laptop?

We only recommend using Razer power supplies with the Razer Blade. Third-party adapters have not been tested to meet our standards and may lead to damage to the System. You can purchase replacement or spare AC adapters here.

Software

Can I dual-boot, partition, or otherwise modify the Blade’s operating system?

The Blade is designed for compatibility with the as-shipped OS. Should you want to install or modify the OS, format the boot drive then install your preferred OS. Razer Warranty and support is only available for the as-shipped OS.

Is the Razer Blade Stealth 12.5” (2016) – Intel 6500U compatible with other Synapse 2.0 devices?

Yes, all Synapse 2-ready devices will automatically sync your custom settings with the cloud.

Why do the small movements I make on the Razer Blade touchpad get misinterpreted as "Tap to Click" events?

Download and install the latest Synaptics Touchpad Driver.

I am hearing excess noise or coil whine coming from my Razer Blade.

To address this issue, download the software update from here and follow the instructions accordingly.

Can I upgrade the SSD or RAM of my Razer Blade laptop?

The storage units and RAM can be upgraded to their maximums supported by Windows (2TB storage partitions and 64GB RAM on applicable models). Please be advised that upgrading these units is an “at your own risk” situation. If a component gets damaged at any point of the installation process, the resulting system damage will not be covered by your standard or extended warranty. Additionally, any replacement or non-issued components from Razer (such as the upgraded/replacement storage or memory) is not covered by Razer. Only hardware provided by Razer, is covered by your standard or extended warranty. Any damage caused by installing user-supplied storage or memory units is not covered under the standard or extended warranty.

Why does the default Chroma profiles on my Razer Blade Stealth 12.5” (2016) – Intel 6500U stop working once Synapse loads?

This is normal. Firmware level profiles do not work when Synapse is loaded. Recreate desired profiles within Synapse.

Does my compatible Razer Blade Stealth 12.5” (2016) – Intel 6500U require software updates to function with Razer Core?

To ensure your notebook has the best performance and system stability, be sure to install the latest software updates. Go to the support page of the respective Razer Core model and check for updates.

I just purchased the Razer Core. How can I update my Razer Blade Stealth 12.5” (2016) – Intel 6500U with the latest update for Windows 10 (Windows Fall Creator update Version 1709)?

Razer recommends following the update procedure by manually checking for updates.

Windows 10 periodically checks for updates, so you do not have to. When an update is available, it is automatically downloaded and installed, keeping your device up to date with the latest features.

  • To check for updates, select the Start button, and then go to Settings > Update & security > Windows Update, and select "Check for updates."

If the Windows Update says that your device is up to date, you have all the updates that are currently available.

Why is my Razer Blade Stealth having wireless network issues?

Ensure you have the latest available driver for your Wi-Fi card installed on your system. You can download the latest drivers for your device.

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