us

Choose Your Region/City

Select your region/city so as to get support for your region.

Razer Blade Stealth 13” (2020) | RZ09-03102 Support

At a Glance: Razer Blade Stealth 13" (2020)

The new Razer Blade Stealth 13” (2020) | RZ09-0310 laptop is the World’s First Gaming Ultrabook. It redefines ultra-mobility and extreme performance by offering a new NVIDIA GeForce GTX 1650Ti graphics for gaming and content creation, combined with Intel’s 10th gen Core i7 Processor...read more

In which locations will the Razer Blade Stealth 13” (2020) be available?

The Razer Blade Stealth 13” (2020) | RZ09-0310 4K variant is available in:

  • US
  • Canada
  • UK
  • Germany
  • China
  • Australia
  • Japan

120 Hz variant is available in:

  • US
  • Canada
  • UK
  • Germany
  • France
  • Poland
  • Netherlands
  • Nordics
  • China
  • Hong Kong
  • Singapore
  • Australia
  • Taiwan
  • Japan
  • Korea

How do I keep my preferred keyboard backlight brightness settings on my Razer Blade?

The keyboard brightness will be saved if Synapse is running. To save the keyboard brightness, use Razer Synapse 3 (Option is located at “SYSTEM” tab > “LIGHTING”).

Note: The system will always be at default full brightness when the power adapter is plugged in and in 50% brightness level when the system is on battery.

Why does the Razer Blade Stealth enter sleep mode when placed on top of another closed laptop?

The Blade Stealth has sensors that detect the state of the laptop, if the lid is closed or not. If a Blade Stealth is placed on top of another Blade Stealth with a closed lid, the laptop on top may go into sleep mode as well because of the sensors being so close. To avoid this, we recommend not placing laptops on top of each other.

Can I upgrade the RAM of my Razer Blade Stealth 13” (2020)?

No, the Razer Blade Stealth 13” (2020) | RZ09-0310 has a fixed 16GB LPDDR4X of RAM.

Is the Razer Blade Stealth 13” (2020) compatible with the Core, Core V2 or Core X?

Yes, the Razer Blade Stealth 13” (2020) | RZ09-0310 features a Thunderbolt™ 3 port with four lanes of PCI Express and external graphics support for support with Razer Core, Razer Core V2, and Razer Core X.

The FPS of the Razer Blade is capped to 30 when on battery

You may notice that the FPS of your Razer Blade is capped to 30 when it is using the battery mode. This occurs when your Blade goes into "Battery Saving Mode" which reduces the performance.

To fix this, do the following steps:

Note: Before you proceed, ensure you have installed all the latest Microsoft® Windows Operating Systems and Security Updates.

  1. Click the Start Menu icon.

  2. Search and open “GeForce Experience”.

  3. Click on the “Settings” icon at the top-right corner of the window.

  4. Select “Games”.

  5. Under the “Battery Boost”, click to toggle to disable it.

Note: By disabling the “Battery Boost” function, the Blade will keep on running at maximum settings and will no longer choose to preserve battery life over performance.

You may also turn off the “Battery Saving” in the Windows Settings.

  1. Navigate to Settings > System > Battery.
  2. Disable “Battery Saver” by clicking the checkbox under it.

At times, the Razer Blade may experience overheating or temperature spikes when running CPU intensive games or editing software. However, if you experience any issues listed below, follow the tips to prevent these problems from happening.

  • Excessive fan noise or use.
  • Games stop responding.
  • Windows stops responding.
  • Blade restarts or turns off unexpectedly.

Note: Make sure your graphics drivers are up to date. Depending on the model of your device, you may have either or both Intel Graphics or Nvidia Graphics drivers installed. Consult your device manual for more information.

  1. Keep the laptop’s air vents clean and clear from any obstructions
  2. Ensure that the Blade has enough space for ventilation.
  3. Keep the Blade in a cooler area.

If the tips above did now resolve the issue, perform a factory reset on your laptop as external factors such as malware or viruses could be causing this issue.

How do I fix display tearing or distortion during gaming?

Display tearing is what happens when a screen shows bits and pieces of multiple frames at the same time. In the video, this creates a “torn” look as edges of objects do not line up. This can be caused by outdated drivers or running incompatible programs.

To resolve these issues, you may try the following:

  1. Ensure that you have updated to the latest version of Windows. Click the Start button, go to Settings > Update & Security > Windows Update, then select “Check for Updates”. For more information, visit Microsoft Support.

  2. Update your graphics drivers. Depending on the model of your device, you may have either or both Intel Graphics or Nvidia Graphics drivers installed. Check out this article for more information.

If updating the drivers do not resolve the issue, follow the steps outlined below:

  1. Open the NVIDIA Control Panel and navigate to 3D Settings > Manage 3D Settings > Global Settings. Under "Settings", look for "Vertical sync and click the dropdown box beside it and select "On".

  2. Open the game where you experienced the issue and look for the video or display settings. Once opened, try to find the setting that enables v-sync and make sure it is enabled.

  3. If you still experience display tearing, the issue might be caused by your NVIDIA driver. Uninstall your NVIDIA driver and install a stock version.

  4. If the above steps did not resolve your issue and you have determined that it is not being caused by a third-party application, consider doing a system recovery or factory reset.

BIOS error message during installation

When downloading the proper BIOS firmware updater for your Razer Blade laptops, you may run into the following issue when installing: "This firmware tool is for use only with Blade and compatible system. The application will now close.".

The issue is related to the product code of some devices, found in the BIOS. The firmware is correct but may not install because the product code embedded in the BIOS does not match the firmware updater.

The firmware houses a list of applicable product codes so that it knows which units to allow itself to install on. If the product code in the BIOS of the laptop does not match that of the updater's list of approved devices, it will return an error.

How do I improve the image quality and color on the Razer Blade’s display?

Every Razer Blade display is individually color-calibrated for the best possible viewing experience, out of the box. However, users can always customize the display in Windows to fit their preferences.

Follow these steps to customize your display:

  1. Right-click on your desktop and select “Display settings”.

  2. Basic display settings such as scaling, orientation, and the “Night Light” option can be accessed here. You may also adjust the brightness level to your preference by using the slider.

  3. To further customize your display, scroll down and click “Advanced display settings”.

  4. Depending on your setup, you may have multiple displays installed. In that case, choose the specific display that you want to calibrate and click “Display adapter properties for Display 1”.

  5. Under Color Management, click “Color Management…” to open a dialog box. Click on the “Advanced” tab, then click “Calibrate display”.

  6. Follow the calibration process as instructed to configure the display to your preference.

Updating Microsoft OS

It is important to keep your Microsoft OS updated to ensure that you can receive the latest software updates for your system.

Follow the steps below to check for updates on your Windows 10 Razer Blade

  1. Click the "Start" button, and then go to "Settings".

  2. Select "Update & Security".

  3. Select "Windows Update", and click "Check for updates".

    Your system should automatically prompt you of any missing update or if the device is currently up to date.

For more information, see Microsoft Windows Support.

Where can I find the latest drivers for my Razer Blade Stealth 13” (2020)?

To enhance the user experience, drivers for your Razer laptop are available through Windows Updates. Simply navigate to Settings > Update & Security > Windows Update and select “Check for updates” to ensure that you have the latest drivers installed on your Razer Blade laptop. The original preinstalled drivers for your Blade can be found here.

To manually update your drivers, follow the steps below:

  1. Right-click on “Start” button, and then select “Device Manager”.

  2. Expand the category of the device you want to update, for example, “Display adapters”.

  3. Select one from the list then right-click and select “Update Driver”.

  4. Click on “Search automatically for updated driver software” or “Browse my computer for driver software” if you already downloaded the driver software yourself.

    Note: Make sure to download the correct driver for your device, failure in doing so may bring harm to your computer.

  5. Select “Update Driver”.

Can I dual-boot, partition, or otherwise modify the Razer Blade Stealth’s operating system?

Dual-booting your system has its advantages and uses. It enables you to switch between two Operating Systems (OS) quickly and access its exclusive tools, test application compatibility or to try out a new OS, and so on.

However, Blade laptops are designed for compatibility with the as-shipped OS, also note that modifying Blade's OS will result in voiding its warranty and support.

Can I overclock the processor and the graphics card on my Razer Blade laptop?

Razer laptops are carefully crafted and its components are tuned to give the best performance under the most demanding gaming conditions. We do not recommend overclocking your CPU, GPU, and/or RAM as these alter the delicate balance of performance and reliability of the system. There is an associated risk of damage to crucial components if unauthorized changes are made, which will result in voiding the manufacturer’s warranty.

How long will a Razer Blade laptop go on a fully charged battery before it needs to be re-charged?

The battery of the Razer Blade Stealth 13” (2020) | RZ09-0310 can go up to 10 hours when fully charged. However, battery drains variably depending on how you use your Blade. If you want to know how to make most of your Blade’s battery, see How do I improve or extend the battery performance and life on my Blade.

Will I overcharge my battery if I leave it plugged in even when it is at 100%?

The Razer Blade series uses a lithium-ion (Li-On) polymer battery. Though this is not exactly a Windows feature, overcharging Li-ion batteries is not a problem and does not affect the battery life span. The Blade laptops have an internal circuit to stop charging at full charge to avoid overcharging, and will only start recharging when the battery hits 95%.

How can I extend the battery life of my Razer Blade Stealth when on-the-go?

Most of the battery improvement options are part of the Windows OS. Follow the following tips below to extend the battery life of your Razer Blade when on-the-go:

  • Check the “Battery Saver” settings for the most effective means of conserving battery when on-the-go.
  • The battery life may be extended further by turning down the display brightness, adjusting the power settings in Windows Setting > System > Battery and adjust the power configuration to your liking.

  • Changing the performance mode in Synapse 3.

  • Close applications when not in use.
  • Dim or turn off the keyboard lighting.

Can you charge the laptop from both of the USB-C ports on the Razer Blade Stealth 13” (2020)?

Yes, you can charge the laptop using the included 100 W power adapter on both the Thunderbolt™ 3 and USB-C port of the Blade Stealth.

Can I charge the Razer Blade Stealth 13” (2020) with its predecessors' or third-party power adapters?

Yes, the Blade Stealth is backward compatible with its predecessor's power adapters. However, because last generation's compact 65 W power adapter is smaller, it will charge the Blade Stealth slower than its included 100 W power adapter.

For third-party power adapters, we do not recommend using so. Third-party adapters have not been tested to meet our standards and may lead to damage to the System. You can purchase replacement or spare AC adapters from RazerStore.

Other Helpful Links

Protect your Razer product today

Take advantage of our RazerCare Protection Plans >

Need to replace your lost or damaged parts?

Visit the RazerCare Store today >