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Common Questions

Can I overclock my Razer Blade 17" (2012)

Razer laptops are carefully crafted and its components are tuned to give the best performance under the most demanding gaming conditions. We do not recommend overclocking your CPU, GPU, and/or RAM as these alter the delicate balance of performance and reliability of the system. There is associated risk of damage to crucial components if unauthorized changes are made, which will result in voiding manufacturer’s warranty.

Will I void the warranty by opening or upgrading my components of my Razer Blade 17” (2012) by myself?

Any damages or issues caused during installation or as a result of incompatible parts being used are not covered under the warranty and may void the warranty coverage.

Does Razer offer a guide on how to use the Switchblade User Interface?

Razer has developed intuitive guides and will continue to develop these guides as more applications are released for the Switchblade User Interface.

Troubleshooting

During shut down or reboot, my system will be stuck at the message “Configuring Windows Features 100% - Please do not turn off your computer” intermittently, even though I have never performed a Windows Update operation.

When you see this message, Windows is performing an automatic uninstallation of unused language packs to free up more space on your system.

The duration depends on how many languages are being removed, as it will accumulate if the system is never shutdown/rebooted for a period of time.

To avoid seeing this message again, you can perform the following workaround procedures to manually remove the language packs that you don’t need:

  1. On your Desktop, press “Start” and type “lpksetup”.

  2. Click on “Uninstall display languages”.

  3. Select the languages you wanted to remove and click “Next”.

  4. A progress bar will appear to give feedback on the language pack uninstallation process.

These steps might take some time (more than 1 hour). It’s advisable to run this when the system is not actively in use.

How do I run my games or applications at optimal performance?

The Razer Blade 17” (2012) features two graphics processors (Intel HD graphics and NVIDIA GTX 765M Graphics). To utilize the NVIDIA GTX 765M graphics processor for optimal performance, follow these following steps:

  1. Right-click on your Desktop and click "NVIDIA Control Panel."

  2. Under "Manage 3D settings", click on the "Program Settings" tab.

  3. Select or add the program you wish to optimize.

  4. On the dropdown box under "Select the preferred graphics processor for this program", choose "High performance NVIDIA processor".

  5. Click "Apply".

Hardware

How do I replace the battery in my Razer Blade 17” (2012)?

Razer Blade 17” (2012) batteries should be replaced by an authorized Razer Repair Center. Should you feel your battery is defective and needs replacing, please contact the Razer Support team and we will be happy to assist you.

I put my Razer Blade 17” (2012) to sleep by closing the cover during boot up. Upon opening the unit, the screen is blank. How can I fix this?

If you experience this problem, wait a moment for the light on the keyboard to go off. Then, press the power switch to wake up the unit.

My internet or WiFi connection indicates that I am connected to a network, but I am unable to connect to the internet. What should I do?

Most modems have an indicator that shows if it is connected to the internet. Check if your modem is connected to the internet. If your modem does indicate that you are connected to the internet, try restarting your modem.

If the issue persists, contact your local internet provider to ensure that the connection is stable. 

What do the different colors on my status indicator mean?

The front LED indicator shines on only when the lid is closed, and the power button indicator shines on when the lid is open.

  • White - Sleep mode

  • Green - On

  • Dim Red - Low Battery (10% left)

  • Bright Red - Lower Battery (3% left)

Note: The status indicator is not an HDD indicator.

When my Razer Blade 17” (2012) comes out of the sleep or standby mode, the trackpad does not work. How can I fix this?

If you experience this problem, wait for the dialog box titled "Synaptics Touchpad Enhancements" to appear. Press and hold the "Alt" key and then press the "Tab" key to activate the dialog box.

Can I upgrade my graphics card?

The Razer Blade 17" (2012) features a custom GTX660M design that is integrated into the motherboard and does not utilize a removable MXM module. Because of this unique design, upgrades are not available.

My Razer product does not work correctly with a specific program or game. What should I do?

If you are experiencing issues with the Razer device in a particular application, test the device in another application to confirm if the issue is specific to that application. If the Razer device functions properly in another application, then the program is likely the cause of the issue.

Software

Does the Razer Blade 17” (2012) feature a system recovery mode?

Yes, system recovery is achieved simply by pressing the F9 key when booting your system. A Blade Recovery Stick is also available for purchase to restore your Razer Blade 17” (2012) to its factory default state.

Since updating to Windows 10, Razer Synapse can't detect my device and show the correct product configurator.

If you encounter this issue, perform Synapse update through Settings > Check for Updates. If the updates are unable to run or Synapse is unable to load, uninstall Synapse and download the latest Synapse Framework from the Razer support site.

While trying to upgrade to Windows 10 on my Razer Blade 17” (2012), the system hung up and rolled back to the previous OS with error message “C1900101-30018 Windows Update ran into a problem”.

If you encounter this error message, be sure that you have met all Microsoft requirements for Windows 10 and try to perform the upgrade again. Make sure to close all running programs and a stable internet connection is required when the upgrade is running.

After upgrading to Windows 10, I can't see available wireless networks to connect to, even though wireless networks are available and in range. What should I do?

If you encounter this, go to "Device Manager" and uninstall all devices under “Network adapters”, especially VPN adapters and Wi-Fi adapters. After these devices are uninstalled, click on “Action” along the top of the "Device Manager" window and then select “Scan for hardware changes”. Then install the latest Wi-Fi drivers posted on the Razer Support website.

Can I dual boot, partition, or otherwise modify the Blade’s operating system?

The Blade is designed for compatibility with the as-shipped OS. Should you want to install or modify the OS, format the boot drive then install your preferred OS. Razer Warranty and support is only available for the as-shipped OS.

After I updated to Windows 8.1, why does my mouse click no longer functioning well when I'm holding down a letter on my keyboard?

Check out the following resolution from Microsoft by going to this link: http://support.microsoft.com/kb/2908279.

Does my Razer Blade 17” (2012) come with an anti-virus?

The Windows 8 operating system package includes Microsoft Security essentials.

Does the Razer Blade 17” (2012) come with bloatware?

Razer understands how important it is to keep a bloatware-free environment on your brand new Razer Blade. The Razer Blade 17” (2012) comes with no bloatware pre-installed.

Does the Razer Blade 17” (2012) support NVIDIA 3DTV Play?

In lieu of longer battery life, this feature is not available on the Razer Blade 17” (2012). This is tied into the NVIDIA® Optimus™ technology for better performance and extended battery life.

Is the Razer Blade 17” (2012) compatible with other Synapse 2.0 devices?

Yes, all Synapse 2-ready devices will automatically sync your custom settings with the cloud.

Why is the GPU on my Razer Blade not detected, having update errors, or crashing?

We suggest that you go to Intel's support page at https://downloadcenter.intel.com/ and using their Driver Update Utility. That will detect and update all the Intel drivers for your system. Along with this, updating your Nvidia driver via the Nvidia Control Panel will also help. Finally, we also recommend making sure your operating system is up to date as well. Be sure that if updates are installed, you reboot your system afterward and then re-check for new updates as sometimes you need to update in batches.

Where can I find drivers for my Razer product?

Razer drivers are available on our download page. You can also check out the installation links for Razer Synapse and other available Razer software.

Why doesn't my Razer Blade come with a Windows OS CD?

The Razer Blade 14" (2012) Intel 7700HQ-GTX 1060 does not feature an optical drive. Everything needed to restore your system is on a recovery partition.

Do I have to create a Razer Synapse 2 account?

Yes, you will need to create a Razer Synapse 2 account in order to take full advantage of your Switchblade UI. After installing Razer Synapse 2, you can create an account using the software. To do so, simply provide an email address, password and agree to the terms of use and privacy policy.

Do I need to stay logged in to Razer Synapse 2 at all times?

You will need to log into Razer Synapse 2 at least once to use your standard Switchblade applications. You do not need to stay logged in to Razer Synapse 2, but we advise that you do in order to get the best switchblade experience, including real-time updates and synchronizing your custom settings to the Razer Synapse cloud server.

What are Master Acceleration and Master Sensitivity Control?

Master Acceleration lets you assign the same sensitivity for both the X and Y axis. Master Sensitivity Control allows for fine-tuning of specific X and Y axis sensitivity.

Can I upgrade the SSD or RAM of my Razer Blade laptop?

Be advised that performing modifications or upgrades to the Razer Blade 17” (2012) may impact the warranty coverage.

Any damages or issues caused during installation or as a result of incompatible parts being used are not covered under the warranty and may void the warranty coverage.

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