Razer Blade Pro 17” (2017) Support
|Is there an update for the Intel® Converged Security and Management Engine (Intel® CSME) Issue?|
|Yes. Intel has released an update that fixes this vulnerability. You may download the firmware updater guide and follow the installation instructions found in this document.|
|Intel Spectre and Meltdown security and vulnerability issue.|
Razer is aware of the recently discovered security issue affecting microprocessors used in laptops and desktop computers, including our own. To combat these vulnerabilities, updates are needed for the computer's operating system and the firmware of the microprocessors. Recent updates to the Windows OS were put in place and it is highly recommended users install all available Windows Updates to their desktop computers or laptops.
Razer has released system updates to specific models of Razer Blade Laptops that have been affected by this vulnerability. Please click here to view all available updates and installation instructions.
More details regarding this issue can be found at Facts about The New Security Research Findings and Intel® Products.
|Is there a security update for the Intel ME firmware for my Razer Blade Pro 17” (2017)?|
Razer has released a firmware update to address the security issues related to the Intel Chipsets on some Blade models. You can download the latest firmware and installation instructions here.
|How do I replace the battery in my Razer Blade Pro Laptop?|
|Razer Blade Pro batteries should be replaced by an authorized Razer Repair Center. Should you feel your battery is defective and needs replacing, please contact the Razer Support team here and we will be happy to assist you.|
My 2017 Razer Blade Pro is experiencing display instabilities when G-SYNC is enabled. The display will flicker at times.
This could be caused by driver compatibility issues with your GPU driver. Please confirm you have the latest driver installed on your computer. (v382.33 or higher)
You can download v382.33 using this link. Should you have any difficulties using the current driver please contact the Razer Support Team.
|How do I overclock the processor on my Razer Blade Pro?|
|Open up the Razer Synapse software and select “POWER”. Under “PERFORMANCE CONTROL”, choose “Performance Optimized” and the system will automatically overclock the laptop for you. This feature is only available on the 2017 Razer Blade Pro with the Intel Core i7-7820HK processor.
If you do not have Razer Synapse installed, please download it here.
|What is THX®?|
|For more information on THX please visit www.thx.com. Of particular interest will be these links from the main THX page. http://www.thx.com/faq/ and http://www.thx.com/about/|
|What does it mean that the New Razer Blade Pro is THX Mobile Certified?|
|For more details on this certification please see http://www.thx.com/certification/thx-mobile-certification/|
|What is THX Mode?|
|This is the THX calibration color profile created to closely match professional studio settings for accurate movie playback. You can select this color profile in Windows Display settings:
Settings / Display / Advanced Display Settings / Color Management / Advanced Tab / Device Profile / THX
|How do I enable/disable NVIDIA G-SYNC?|
|Right-click the desktop and select “NVIDIA Control Panel”. Under “Display” select “Set up G-SYNC”. From here you can choose to enable or disable G-SYNC.|
|Can I remove the keycaps on the Razer Blade Pro’s mechanical keyboard?|
|No, the keycaps cannot be removed.|
|Does the Razer Blade Pro support the Razer Core?|
|No, it does not officially support Razer Core at this time.|
|Can I connect to two external displays on the HDMI port|
|No, the HDMI port can only support one external display. You can also use the Thunderbolt 3 USB-C connection for display output. This may require additional cables or hardware (not included).|
|How do I adjust my fan settings?|
|Open up the Razer Synapse software and select “POWER”. Under “FAN CONTROL” choose your desired fan settings and the system will automatically adjust the fans for you.|
|Where can I purchase additional AC adapters for my Razer Blade Pro?|
|You can purchase the 250W power adapter for the Razer Blade Pro here.|
|After restarting the system, suddenly my trackpad does not respond anymore|
|If you encounter this, please try to shut down the system and power it on again. If this still does not work, please uninstall Synapse and download the latest Synapse Framework from Razer support site.|
|During shut down or reboot, intermittently my system will be stuck at the message “Configuring Windows Features 100% - Please do not turn off your computer” though I never perform Windows Update operation|
|Don’t panic when you see this message, windows is trying to perform automatic uninstallation of unused language packs to free up more space on your system.
The duration depends on how many languages are being removed as it will accumulate if the system is never shutdown/reboot for a period of time.
To avoid seeing this message again in future, you can perform the following workaround procedures to manually removed the language packs that you don’t need:
1. Boot into Windows OS desktop
2. Press “Windows + S” keys and type “lpksetup”.
3. Click on “Uninstall display languages”
4. Select the languages that need to be removed and click next
5. A progress bar will appear to give feedback on the language pack uninstallation process
Since these steps might take some time (more than 1 hour), it’s advisable to run this when the system is not actively in use
|Can I dual boot, partition, or otherwise modify the Blade’s operating system?|
|The Blade is designed for compatibility with the as-shipped OS. Should you want to install or modify the OS Please first format the boot drive then install your OS. Razer Warranty and Support is only available for the as-shipped OS.|
|My Razer Blade is out of warranty, how can I have it repaired?|
|Razer has authorized repair centers in every region where the Blade is currently sold. To set up a repair at one of our repair centers please contact our support team at www.razersupport.com/email. Our support team will be happy to give you a rough estimate of the repair costs, but final costs cannot be determined until the unit is physically inspected at the repair center. Only authorized Razer Repair Centers will have the parts and specialized training required to repair your Razer Blade.|
|Do you have spare parts available?|
|All Systems must be repaired at a Razer Service Center, Internal components are not available for purchase at this time.|
|How long is my warranty?|
|The warranty length for the Razer Blade Pro 2017 is 1 year. Please see full details for warranty lengths: here.|
|Can the Razer Blade Pro be used as a second display for my PC/XBOX/PS3, Etc.?|
|No, the HDMI port is ONLY intended for "Video and Audio Out."|
|Can I use two displays on the HDMI port for a total of three?|
|No, dual external displays are not possible.|
|Does the Razer Blade Pro Support 3D?|
|No, at this time, the Razer Blade does not support 3D display modes.|
|Does the Razer Blade Pro Support Miracast?|
|No, at this time, the Razer Blade does not support Miracast|
|Can I upgrade my NVIDIA GeForce GTX1080 with a later NVIDIA or AMD graphics module?|
|The Razer Blade features a custom GTX1080 design that is integrated into the motherboard and does not utilize a removable MXM module. Because of this unique design, upgrades are not available.|
|How can I contact Razer Support if I'm having problems with my Razer Blade Pro?|
|Please visit www.razersupport.com, email firstname.lastname@example.org or call 1-855-87-BLADE (1-855-872-5233).|
|How do I use the additional functions indicated on my keyboard?|
|In order to take advantage of the additional functions on the Razer Blade, hold the "FN" key and press the specified function key.|
|My Internet or Wi-Fi connection indicates that I am connected to the network but I am unable to connect to the Internet. What should I do?|
|Most modems have an indicator that shows if it is connected to the Internet. Check your modem for that indicator. If your modem does indicate that you are connected to the Internet, try restarting your modem. If you're still having issues, please contact your local Internet provider to ensure that the connection is stable. If you still have problems connecting, please contact Razer Blade Technical Support.
US and Canada:
|What do the different colors on my status indicator mean?|
|The front Led indicator turns on only when the lid is closed. The power button indicator turns on when the lid is open.
White = Sleep mode
|What happens if my Internet disconnects?|
|Razer Synapse 2.0 will continue to function even if your Internet disconnects as long as you check the "Stay Logged In" box on the login screen. Razer strongly advises all users to stay logged in.|
|When my Razer Blade Pro comes out of the sleep or standby mode, the trackpad does not work. How can I fix this?|
|If you experience this problem, wait for the dialog box titled "Synaptics Touchpad Enhancements" to appear. Then, press and hold the "alt" key and then press the "tab" key to activate the dialog box.|
|Why doesn't my Razer Blade Pro have an optical drive? How can I install applications without an optical drive?|
|As digital downloads have become the standard, Razer eliminated the optical drive to make the Razer Blade Pro even thinner. You can purchase an external, USB-based optical drive to pair with the Razer Blade.|
|Will I void the warranty by opening or upgrading my Razer Blade's components on my own?|
|Any damage or issues caused during installation or as a result of incompatible parts being used is NOT covered under the warranty and may void the warranty coverage.|
|Will the Razer Blade Pro be compatible with other Razer Synapse 2.0 devices?|
|Yes, any device that is Razer Synapse 2.0 ready will automatically sync your custom settings with the cloud server.|
|How can I contact Razer?|
|If you were unable to find the answer to your question(s) in our FAQ, please don’t hesitate to contact us here or call 1-855-872-5233.|
|I think my Razer product is defective and would like an RMA/exchange.|
|If you were unable to troubleshoot and resolve any issues you are having with the knowledge base (FAQ) and you feel your product is still defective, please don’t hesitate to contact us here or call 1-855-872-5233.|
|My Razer product does not work correctly with a specific program or game. What should I do?|
|If you are experiencing issues with the Razer device in a particular application, test the device in another application to confirm if the issue is specific to that application. If the Razer device functions properly in another application then the program is likely the cause of the issue. Please feel free to contact customer support to report the issue and see if there are any fixes or workarounds for the issue.|
|One of the features of my Razer Product does not work.|
|If you’re unable to find an FAQ article that helps resolve the issue, please contact our customer support team here. User guides and product manuals are also available on the Support page.|
|What are some examples of a “Proof of Purchase” to provide when initiating an RMA?|
|A valid proof of purchase is defined as a dated sales receipt from an authorized Razer Reseller. The receipt must show the product description and price. Invoice slips and e-mail order confirmations can be considered on a case-by-case basis.|
|What is the difference between "driver" and "firmware" updates the Razer Support Site?|
|Drivers are installed onto your computer and allow your computer to communicate with your Razer product. Firmware updates are hardware level code to install directly onto the Razer device that can update, fix, or change the functionality of the product.|
|Where can I find drivers for my Razer product?|
|Please visit this website to find all the latest drivers.|
|Why does Razer require a proof of purchase?|
|Razer must verify that the product is within the specified warranty period and that it was purchased from an authorized reseller. Products purchased from unauthorized dealers are often used counterfeit, re-boxed, defective or gray market goods. These units may also not be designed and packaged to work in your country and may not meet all legal and safety requirements. Razer will not be able to honor a warranty on products purchased from an unauthorized dealer or that are out of the warranty period. If you purchased a product from an unauthorized reseller, all support and warranty issues should be directed to that reseller.|