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Common Questions

Do you have spare parts available?

All Systems must be repaired at a Razer Service Center. Internal components are not available for purchase at this time.

What does it mean that the Razer Blade Pro 17" (2017) is THX Mobile Certified?

For more details on this certification, check out http://www.thx.com/certification/thx-mobile-certification/.

Can I remove the keycaps on the Razer Blade Pro 17" (2017) mechanical keyboard?

No, the keycaps cannot be removed.

Can I control the fan speed on my Razer Blade Pro 17" (2017)?

To control the fan speed, please follow the steps outlined below:

  1. Open Razer Synapse.

  2. Select System > Power.

  3. Under Power, select the desired fan speed.

Note: Different Blade models will have different Fan Speed options.

Where can I purchase additional AC adapters for my Razer Blade Pro?

You can purchase the 250W power adapter for the Razer Blade Pro 17" (2017) on our website.

Troubleshooting

During shut down or reboot, my system will be stuck at the message “Configuring Windows Features 100% - Please do not turn off your computer” intermittently, even though I have never performed a Windows Update operation.

When you see this message, Windows is performing an automatic uninstallation of unused language packs to free up more space on your system.

The duration depends on how many languages are being removed, as it will accumulate if the system is never shutdown/rebooted for a period of time.

To avoid seeing this message again, you can perform the following workaround procedures to manually remove the language packs that you don’t need:

  1. On your Desktop, press “Start” and type “lpksetup”.

  2. Click on “Uninstall display languages”.

  3. Select the languages you wanted to remove and click “Next”.

  4. A progress bar will appear to give feedback on the uninstallation process.

These steps might take more than an hour. It’s advisable to run this when the system is not actively in use.

How do I enable/disable NVIDIA G-SYNC?

Right-click the desktop and select “NVIDIA Control Panel”. Under “Display” select “Set up G-SYNC”. From here you can choose to enable or disable G-SYNC.

My trackpad does not respond anymore after restarting the system. What should I do?

If you encounter this, try shutting down the system and power it on again. If the issue persists, uninstall Synapse and download the latest Synapse Framework from the Razer support site.

My Wi-Fi connection indicates that I am connected to a network, but I am unable to connect to the internet. What should I do?

Most modems have an indicator that shows if it is connected to the internet. Check if your modem is connected to the internet. If your modem does indicate that you are connected to the internet, try restarting your modem.

If the issue persists, contact your local internet provider to ensure that the connection is stable.

When my Razer Blade Pro 17" (2017) comes out of the sleep or standby mode, the trackpad does not work. How can I fix this?

If you experience this problem, wait for the dialog box titled "Synaptics Touchpad Enhancements" to appear. Press and hold the "alt" key and then press the "tab" key to activate the dialog box.

My Razer product does not work correctly with a specific program or game. What should I do?

If you are experiencing issues with the Razer device in one application, test the device in another application to confirm if the issue is application-specific. If the Razer device functions properly in another application, then the program is likely the cause of the issue.

My Razer Blade Pro 17" (2017) is experiencing display instabilities when G-SYNC is enabled. The display will flicker at times.

This could be caused by driver compatibility issues with your GPU driver. Be sure that you have the latest driver, v382.33 or higher, installed on your computer.

Hardware

How do I replace the battery in my Razer Blade Pro 17" (2017)?

Razer Blade Pro 17" (2017) batteries should be replaced by an authorized Razer Repair Center. Should you feel your battery is defective and needs replacing, contact the Razer Support team and we will be happy to assist you.

What do the different colors on my status indicator mean?

The front LED indicator shines on only when the lid is closed, and the power button indicator shines on when the lid is open.

  • White - Sleep mode

  • Green - On

  • Dim Red - Low Battery (10% left)

  • Bright Red - Lower Battery (3% left)

Note: The status indicator is not an HDD indicator.

Can I upgrade my graphics card?

The Razer Blade Pro 17" (2017) features a custom GTX1080 design that is integrated into the motherboard and does not utilize a removable MXM module. Because of this unique design, upgrades are not available.

What is the SD card compatibility of the Razer Blade Pro 17" (2017)?

Model

SD

SDHC

SDXC Type I

SDXC Type II

SDXC Type III

Razer Blade Pro 2016 (F1)

Yes

Yes

Yes

No

No

Razer Blade Pro 2017 (F2)

Yes

Yes

Yes

No

No

Razer Blade Pro 2017 - FHD (F2.5)

Yes

Yes

Yes

No

No

Capacity support is up to 2TB, Type II and Type III cards are not supported due to them having a second row of gold pins.

Can I enable G-Sync on my Razer Blade Pro to an external display?

Unfortunately, no. Although G-Sync is enabled on our Razer Blade Pro display, GeForce system requirements require a direct connection to the external display and GPU via display port when using an external display.

Does the Razer Blade Pro 17" (2017) support the Razer Core?

No, the Razer Blade Pro 17" (2017) does not officially support Razer Core right now.

Why did the bottom cover or keyboard of my Razer Blade expand?

This may be due to a possible battery or another issue. You can check for the warranty status of your device and set up an RMA if needed.

How can I maximize the performance of my Razer Blade Pro 17" (2017)?

You can opt to increase the performance of Razer Blade Pro 17" (2017) via Razer Synapse software and change the Performance Modes to your desire. Do note that fan speed may increase and battery power may draw down faster on higher performance mode.

Can I overclock my Razer Blade Pro 17" (2017)?

Razer laptops are carefully crafted and its components are tuned to give the best performance under the most demanding gaming conditions. We do not recommend overclocking your CPU, GPU, and/or RAM as these alter the delicate balance of performance and reliability of the system. There are associated risks of damage to crucial components if unauthorized changes are made, which will result in voiding the manufacturer’s warranty.

Why is my Razer Blade Pro 17" (2017)'s screen flashing, flickering, or color-changing with G-Sync enabled after updating drivers?

This could be caused by a driver compatibility issue with your GPU driver. Make sure that you have the latest driver, v382.33 or higher, installed on your computer.

Is the Razer Core compatible with the Pro 17" (2016)?

No. It is not compatible and attempted use may result in hardware failure or un-recoverable OS corruption.

Software

Can I dual-boot, partition, or otherwise modify the Blade’s operating system?

The Blade is designed for compatibility with the as-shipped OS. Should you want to install or modify the OS, format the boot drive then install your preferred OS. However, Razer Warranty and Support is only available for the as-shipped OS.

Does the Razer Blade Pro 17" (2017) support Intel WiDi?

The Razer Blade Pro 17" (2017) features a Killer n1202 Wireless card and therefore, WiDi is not supported, as it requires an Intel wireless adapter.

Does the Razer Blade Pro 17" (2017) support 3D?

No. The Razer Blade Pro 17" (2017) does not support 3D display modes.

Does the Razer Blade Pro 17" (2017) support Miracast?

Currently, the Razer Blade Pro 17" (2017) does not support Miracast.

Is the Razer Blade Pro 17" (2017) compatible with other Synapse 2.0 devices?

Yes, all Synapse 2-ready devices will automatically sync your custom settings with the cloud.

Where can I find drivers for my Razer product?

Razer drivers are available on our Downloads page. You can also check out the installation links for Razer Synapse and other available Razer software.

Why doesn't my Razer Blade come with a Windows OS CD?

The Razer Blade Pro 17" (2017) does not feature an optical drive. Everything that is needed to restore your system is on a recovery partition.

Can the Razer Blade Pro be used as a second display to my PC/XBOX/PS3?

No. The HDMI port is intended for "Video Out" only.

Can I use two displays on the HDMI port for a total of three?

No, dual external displays are not possible.

What is THX®?

For more information on THX, visit the THX page.

What is THX Mode?

This is the THX calibration color profile created to closely match professional studio settings for accurate movie playback. You can select this color profile by navigating through Settings > Display > Advanced Display Settings > Color Management > Advanced Tab > Device Profile> THX.

Why is OC (Performance Mode) on my Razer Blade Pro stuck on enabled or Balanced mode and I can no longer toggle it?

Be sure that you have installed the latest version of Synapse.

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