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Razer Blade Pro 17” (2016) Support

Where can I get my security update for Razer Blade system?
Razer is aware of the vulnerabilities discovered by external researchers on some of the Intel microprocessors installed in our Razer Blade laptop line. We are closely collaborating with Intel to address potential vulnerabilities before they can even be exploited.

 

As part of our commitment to customers, Razer's engineers are working with Intel to address these issues with firmware updaters. You may refer to the table below to see if your specific Razer Blade model is affected and where to get its corresponding updater.

 

Note: The links in the table below contain the installation guides that will walk you through the installation process. The installation guide will also contain the download link to the specific updater. We will be updating this table periodically. If you are unable to locate a fix for your particular Blade system, it is possible that your laptop may not be affected.

 

Vulnerability Associated Intel Security Advisory Associated CVE ID Applicable Models
Intel Management Execution (ME)

 

Release Date:
12/2018
INTEL-SA-00086 CVE-2017-5705
CVE-2017-5708
CVE-2017-5711
CVE-2017-5712
Razer Blade 14” (2016) - GTX970M
Razer Blade 14" (2016) - Intel 6700HQ - GTX1060
Razer Blade 14" (2017) - Intel 7700HQ - GTX1060
Razer Blade Pro 17" (2016)
Razer Blade Pro 17" (2017)
Razer Blade Pro 17" (2017) – Full HD – GTX 1060
Razer Blade Stealth 12.5" (2016) - Intel 6500U
Razer Blade Stealth 12.5" (2016) - Intel 7500U
Razer Blade Stealth 13" (2017) - Intel 7500U
Razer Blade Stealth 13" (2017) - Intel 8550U
Infineon Trusted Platform Module (TPM)

 

Release Date:
13/2/2018
INTEL-SA-00104 CVE-2017-15361 Razer Blade 14” (2015)
Razer Blade 14” (2017) - Intel 7700HQ - GTX1060
Razer Blade Stealth 12.5” (2016) - Intel 7500U
Razer Blade Pro 17” (2016)
Razer Blade Pro 17” (2017)
Spectre/Meltdown

 

Release Date:
2/4/2018
INTEL-SA-00088 CVE-2017-5753
CVE-2017-5754
Razer Blade 14” (2016) - GTX970M
Razer Blade 14” (2016) - Intel 6700HQ - GTX1060
Razer Blade 14” (2017) - Intel 7700HQ - GTX1060
Razer Blade Pro 17” (2016)
Razer Blade Pro 17” (2017)
Razer Blade Pro 17” (2017) – Full HD – GTX 1060
Razer Blade Stealth 12.5” (2016) - Intel 6500U
Razer Blade Stealth 12.5” (2016) - Intel 7500U
Razer Blade Stealth 13” (2017) - Intel 7500U
Razer Blade Stealth 13” (2017) - Intel 8550U
Manufacturing Mode

 

Release Date:
29/4/2019
N.A. CVE-2018-4251 Razer Blade 17” (2012)
Razer Blade Pro 17” (2013)
Razer Blade Pro 17” (2014)
Razer Blade Pro 17” (2015)
Razer Blade 14” (2013)
Razer Blade 14” (2014)
Razer Blade 14” (2015)
Razer Blade 14” (2016) - GTX970M
Razer Blade 14” (2016) - Intel 6700HQ - GTX1060
Razer Blade 14” (2017) - Intel 7700HQ - GTX1060
Razer Blade Pro 17” (2016)
Razer Blade Pro 17” (2017)
Razer Blade Pro 17” (2017) – Full HD – GTX 1060
Razer Blade Stealth 12.5” (2016) - Intel 6500U
Razer Blade Stealth 12.5” (2016) - Intel 7500U
Razer Blade Stealth 13” (2017) - Intel 7500U
Razer Blade Stealth 13” (2017) - Intel 8550U
Razer Blade Stealth 13" (Early 2019)
Razer Blade 15” (2018) - Advanced Model
Razer Blade 15” (Early 2019) - Advanced Model
Intel Converged Security and Management Engine (CSME)

 

Release Date:
11/09/2018
INTEL-SA-00125 CVE2018-3655 Razer Blade 14” (2016) - GTX970M
Razer Blade 14” (2016) - Intel 6700HQ - GTX1060
Razer Blade 14” (2017) - Intel 7700HQ - GTX1060
Razer Blade Pro 17” (2016)
Razer Blade Pro 17” (2017)
Razer Blade Pro 17” (2017) – Full HD – GTX 1060
Razer Blade Stealth 12.5” (2016) - Intel 6500U
Razer Blade Stealth 12.5” (2016) - Intel 7500U
Razer Blade Stealth 13” (2017) - Intel 7500U
Razer Blade Stealth 13” (2017) - Intel 8550U
Intel Quarterly Security Release

 

Release Date:
20/6/2019
INTEL-SA-00213 CVE-2019-0089
CVE-2019-0090
CVE-2019-0086
CVE-2019-0091
CVE-2019-0092
CVE-2019-0093
CVE-2019-0094
CVE-2019-0096
CVE-2019-0097
CVE-2019-0098
CVE-2019-0099
CVE-2019-0153
CVE-2019-0170
Razer Blade Stealth 13” (Early 2019)
Razer Blade 15” (Mid 2019) - Base Model
Razer Blade 15" (Mid 2019) - Advanced Model
Razer Blade Pro 17" (2019)
Razer Blade Stealth 12.5” (2016) - Intel 6500U
Razer Blade Stealth 12.5” (2016) - Intel 7500U
Razer Blade Stealth 13” (2017) - Intel 7500U
Razer Blade Stealth 13” (2017) - Intel 8550U
Razer Blade 14" (2016) - GTX970M
Razer Blade 14” (2016) - Intel 6700HQ - GTX1060
Razer Blade 14” (2017) - Intel 7700HQ - GTX1060
Razer Blade Pro 17" (2016)
Razer Blade Pro 17" (2017)
Razer Blade Pro 17" (2017) – Full HD – GTX 1060
Razer Blade 15" (2018) - Advanced Model
Razer Blade 15" (Early 2019) - Advanced Model
Razer Blade 15" (2018) - Base Model
Intel MDS/Zombieload/Rouge In-Flight Data Load (RIDL)/Fallout

 

Release Date:
31/5/2019
INTEL-SA-00233 CVE-2018-12126
CVE-2018-12127
CVE-2018-12130
CVE-2019-11091
Razer Blade 15" (Mid 2019) - Advanced Model
Razer Blade 15" (2018) - Advanced Model
Razer Blade 15" (Early 2019) - Advanced Model
Razer Blade 15" (2018) - Base Model
Razer Blade Stealth 13" (Early 2019)
Will I overcharge my battery if I leave it plugged in even when it is at 100%?
The Razer Blade series uses a lithium-ion (Li-On) polymer battery. Though this is not exactly a Windows feature, overcharging Li-ion batteries is not a problem and does not affect the battery life span. The Blade laptops have an internal circuit to stop charging at full charge to avoid overcharging, and will only start re-charging when the battery hits 95%.
What should I do to maintain the power adapter’s good condition and extend its life span?
To keep your power adapter in good condition and extend its life span, check this guide.
How do I replace the battery in my Razer Blade Pro Laptop?
Razer Blade Pro batteries should be replaced by an authorized Razer Repair Center. Should you feel your battery is defective and needs replacing, please contact the Razer Support team here and we will be happy to assist you.
After restarting the system, suddenly my trackpad does not respond anymore
If you encounter this, please try to shut down the system and power it on again. If this still does not work, please uninstall Synapse and download the latest Synapse Framework from Razer support site.
During shut down or reboot, intermittently my system will stuck at the message “Configuring Windows Features 100%  - Please do not turn off your computer” though I never perform Windows Update operation

Don’t panic when you see this message, windows is trying to perform automatic uninstallation of unused language packs to free up more space on your system.

The duration depends on how many languages are being removed as it will accumulate if the system is never shutdown/reboot for a period of time.

To avoid from seeing this message again in future, you can perform the following workaround procedures to manually removed the language packs that you don’t need:

  1. Boot into Windows OS desktop
  2. Press “Windows + S” keys and type “lpksetup”
  3. Click on “Uninstall display languages”
  4. Select the languages need to be removed and click next
  5. Progress bar will appear to give feedback on the language pack uninstallation process
Since this steps might take some time (more than 1 hour), it’s advisable to run this when the system is not actively in use
Can I dual boot, partition, or otherwise modify the Blade’s operating system?
The Blade is designed for compatibility with the as-shipped OS. Should you want to install or modify the OS Please first format the boot drive then install your OS. Razer Warranty and Support is only available for the as-shipped OS.
My Razer Blade is out of warranty, how can I have it repaired?
Razer has authorized repair centers in every region where the Blade is currently sold. To set up a repair at one of our repair centers please contact our support team at www.razersupport.com/email. Our support team will be happy to give you a rough estimate of the repair costs, but final costs cannot be determined until the unit is physically inspected at the repair center. Only authorized Razer Repair Centers will have the parts and specialized training required to repair your Razer Blade.
Do you have spare parts available?
All Systems must be repaired at a Razer Service Center, Internal components are not available for purchase at this time.
How long is my warranty?
The warranty length for the Razer Blade Pro 2017 is 1 year. Please see full details for warranty lengths: here
Can the Razer Blade Pro be used as a second display to my PC/XBOX/PS3, Etc.?
No, the HDMI port is ONLY intended for "Video Out."
Can I use two displays on the HDMI port for a total of three?
No, dual external displays are not possible.
Does the Razer Blade Pro Support 3D?
No, at this time, the Razer Blade does not support 3D display modes.
Does the Razer Blade Pro Support Miracast?
No, at this time, the Razer Blade does not support Miracast
Can I upgrade my NVIDIA GeForce GTX1080 with a later NVIDIA or AMD graphics module?
The Razer Blade features a custom GTX1080 design that is integrated into the motherboard and does not utilize a removable MXM module. Because of this unique design, upgrades are not available.
How can I contact Razer Support if I'm having problems with my Razer Blade Pro?
Please visit www.razersupport.com, email systems@razersupport.com or call 1-855-87-BLADE (1-855-872-5233).
How do I use the additional functions indicated on my keyboard?
In order to take advantage of the additional functions on the Razer Blade, hold the "FN" key and press the specified function key.
My Internet or Wi-Fi connection indicates that I am connected to the network but I am unable to connect to the Internet. What should I do?
Most modems have an indicator that shows if it is connected to the Internet. Check your modem for that indicator. If your modem does indicate that you are connected to the Internet, try restarting your modem. If you're still having issues, please contact your local Internet provider to ensure that the connection is stable.  If you still have problems connecting, please contact Razer Blade Technical Support.
US and Canada:
1-855-87-BLADE (1-855-872-5233)

International customers:
1-760-448-8997

What do the different colors on my status indicator mean?
The front Led indicator turns on only when the lid is closed. The power button indicator turns on when the lid is open.

    White = Sleep mode
    Green = On
    Dim Red = Low Battery (10% left)
    Bright Red = Lower Battery (3% left)

Note* The status indicator is not a HDD indicator.
What happens if my Internet disconnects?
Razer Synapse 2.0 will continue to function even if your Internet disconnects as long as you check the "Stay Logged In" box on the login screen. Razer strongly advises all users to stay logged in.
When my Razer Blade Pro comes out of the sleep or standby mode, the trackpad does not work. How can I fix this?
If you experience this problem, wait for the dialog box titled "Synaptics Touchpad Enhancements" to appear. Then, press and hold the "alt" key and then press the "tab" key to activate the dialog box.
Why doesn't my Razer Blade Pro have an optical drive?  How can I install applications without an optical drive?
As digital downloads have become the standard, Razer eliminated the optical drive to make the Razer Blade Pro even thinner. You can purchase an external, USB-based optical drive to pair with the Razer Blade.
Will I void the warranty by opening or upgrading my Razer Blade's components on my own?
Any damage or issues caused during installation or as a result of incompatible parts being used is NOT covered under the warranty and may void the warranty coverage.
Will the Razer Blade Pro be compatible with other Razer Synapse 2.0 devices?
Yes, any device that is Razer Synapse 2.0 ready will automatically sync your custom settings with the cloud server.
How can I contact Razer?
If you were unable to find the answer to your question(s) in our FAQ, please don’t hesitate to contact us here or call 1-855-872-5233.
I have a coupon/promotional/gift voucher code for the RazerStore. Where can I enter the code so I can use it to purchase products?
From your shopping cart page on the Razer Store, please check the box labeled “Enter Promo Code.” Enter the code into the box and click “Apply Code.” The total price should reflect the discount.
I recently placed an order on the Razer Store and it still shows my order is "In Process".  When will my order ship?
We are sorry if there are any delays in processing your order. The product may be out of stock or the order may be under protection/fraud review. Please don’t hesitate to check your order status at the RazerStore page by entering your information at the Order Status page.
I think my Razer product is defective and would like an RMA/exchange.
If you were unable to troubleshoot and resolve any issues you are having with the knowledge base (FAQ) and you feel your product is still defective, please don’t hesitate to contact us here or call 1-855-872-5233.
I would like information on future Razer products.
Unfortunately, customer support has no information on future product or driver releases. For any information regarding future products please visit our website or our social media outlets.
My Razer product does not work correctly with a specific program or game. What should I do?
If you are experiencing issues with the Razer device in a particular application, test the device in another application to confirm if the issue is specific to that application. If the Razer device functions properly in another application then the program is likely the cause of the issue.  Please feel free to contact customer support to report the issue and see if there are any fixes or workarounds for the issue.
One of the features of my Razer Product does not work.
If you’re unable to find an FAQ article that helps resolve the issue, please contact our customer support team here. User guides and product manuals are also available on the Support page.
What are some examples of a “Proof of Purchase” to provide when initiating an RMA?
A valid proof of purchase is defined as a dated sales receipt from an authorized Razer Reseller. The receipt must show the product description and price. Invoice slips and e-mail order confirmations can be considered on a case-by-case basis.
What is the difference between "driver" and "firmware" updates the Razer Support Site?
Drivers are installed onto your computer and allow your computer to communicate with your Razer product. Firmware updates are hardware level code to install directly onto the Razer device that can update, fix, or change the functionality of the product.
Where can I find drivers for my Razer product?
Please visit this website to find all the latest drivers.
Why does Razer require a proof of purchase?
Razer must verify that the product is within the specified warranty period and that it was purchased from an authorized reseller. Products purchased from unauthorized dealers are often used counterfeit, re-boxed, defective or gray market goods. These units may also not be designed and packaged to work in your country and may not meet all legal and safety requirements.  Razer will not be able to honor a warranty on products purchased from an unauthorized dealer or that are out of the warranty period.  If you purchased a product from an unauthorized reseller, all support and warranty issues should be directed to that reseller.
Why is there no Giteki certification logo on my Razer Blade laptop in Japan?
While some Razer Blade laptops did not have the Giteki logo printed on the chassis cover before 2019, rest assured that your system has met the stipulated requirements. The table below lists the Razer Blade models that are Giteki certified.
 
Razer Blade Model Number:
Razer Blade 15” (2018) – Advanced RZ09-02385/RZ09-02386
Razer Blade 15” Early 2019 – Advanced RZ09-0288/RZ09-02886
Razer Blade 15” Mid 2019 – Advanced RZ09-0301
Razer Blade 15” (2018) – Base Model RZ09-0270
Razer Blade 15” Mid 2019 – Base Model RZ09-0300
Razer Blade Stealth 13” Early 2019 RZ09-028/RZ09-0281
Razer Blade Pro 17” (2016)
Razer Blade Pro 17” (2017)
RZ09-0166
Razer Blade 14” (2016) – Intel 6700HQ – GTX1060
Razer Blade 14” (2017) – Intel 7700HQ – GTX1060
RZ09-0195