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Common Questions 

Can I overclock my Razer Blade 14" (2015)? 

Razer laptops are carefully crafted and its components are tuned to give the best performance under the most demanding gaming conditions. We do not recommend over-clocking your CPU, GPU, and/or RAM as these alter the delicate balance of performance and reliability of the system. There is associated risk of damage to crucial components if unauthorized changes are made, which will result in voiding manufacturer’s warranty.

How do I use the additional functions indicated on my Razer Blade's keyboard?

To take advantage of the additional functions on the Razer Blade, hold the "Fn" key and press the specified function key.

Troubleshooting

When my Razer Blade 14” (2015) comes out of the sleep or standby mode, the trackpad does not work. How can I fix this?

If you experience this problem, wait for the dialog box titled "Synaptics Touchpad Enhancements" to appear. Press and hold the Alt key and then press the Tab key to activate the dialog box.

My internet or WiFi connection indicates that I am connected to a network, but I am unable to connect to the internet. What should I do?

Most modems have an indicator that shows if it is connected to the internet. Check if your modem is connected to the internet. If your modem does indicate that you are connected to the internet, try restarting your modem.

If the issue persists, contact your local internet provider to ensure that the connection is stable.

I put my Razer Blade 14” (2015) to sleep by closing the cover during boot up. Upon opening the unit, the screen is blank. How can I fix this?

If you experience this problem, wait a moment for the light on the keyboard to go off. Then, press the power button to wake the unit.

My trackpad does not respond anymore after restarting the system. What should I do?

If you encounter this, try shutting down the system and power it on again. If the issue persists, uninstall Synapse and download the latest Synapse Framework from Razer Support site.

While trying to upgrade to Windows 10, the Razer Wizard installer popped up. What should I do?

If you encounter this, close the installer wizard and complete your OS upgrade first. You will be able to perform drivers and applications update after completing the OS upgrade without problem.

My Razer Blade 14" (2015) became unstable after I installed Comodo Internet Security and Comodo Firewall. How do I fix this?

Currently, there are a few known compatibility issues with Comodo applications. Here are a few reported issues when Comodo applications are present on a system:

  • The keyboard or trackpad will not respond, intermittently

  • A blank desktop screen is shown immediately after the user boots to Windows OS

  • Intermittent BSOD related to DPC_Watchdog_Violation

  • The system is unable to boot-up after installing Comodo Internet Security or Comodo Firewall applications

To ensure that you will not encounter the issues above, we advise users not to install Comodo applications at this time. If you have installed the applications, remove the following applications through “Add/Remove Programs” in Control Panel immediately:

  • Comodo Internet Security

  • Comodo Firewall

  • GeekBuddy

  • PrivDog

After I updated to Windows 8.1, why does my mouse click no longer functioning well when I am holding down a letter on my keyboard? How do I fix this?

This is due to the changes introduced by Windows 8.1. You may follow the workarounds that Microsoft has released to resolve this issue.

While trying to upgrade to Windows 10 on my Razer Blade 14” (2015), the system hung up and rolled back to the previous OS with the error message “C1900101-30018 Windows Update ran into a problem”. How do I fix this?

If you encounter this error message, be sure that you have met all Microsoft requirements for Windows 10 and try to perform the upgrade again. Make sure to close all running programs and a stable internet connection is required when the upgrade is running.

Since updating to Windows 10, Razer Synapse can no longer detect my device and show the correct product configurator. How do I fix this?

If you encounter this issue, perform Synapse update through Settings > Check for Updates. If the updates are unable to run or Synapse is unable to load, uninstall Synapse and download the latest Synapse Framework from the Razer Support.

Why is the GPU on my Razer Blade not detected, having update errors, or crashing?

We suggest that you go to Intel's support page and use their Driver Update Utility. That will detect and update all the Intel drivers for your system. Along with this, updating your Nvidia driver via the Nvidia Control Panel will also help. Finally, we also recommend making sure your operating system is up to date as well. Be sure that if updates are installed, you reboot your system afterward and then re-check for new updates as sometimes you need to update in batches.

Why is my Razer Blade's display settings showing 59Hz instead of 60Hz?

There is no difference between 59Hz and 60 Hz, in terms of performance. Both 59Hz and 60 Hz are translated to 59.94 Hz before they are sent to the monitor's chip and should, therefore result in identical performance. The reported 59 Hz setting that cannot be changed even after tweaking the display settings is a result of how Windows reports signals coming from a monitor that uses the old TV-compatible standard of 59.94 Hz.

For backward compatibility, Windows keeps the 59 Hz setting for applications that use the older standard but also reports the 60 Hz setting for applications that require it. You may refer to Windows Support for more information.

Why does the Razer Blade enter sleep mode when placed on top of another closed laptop?

Our Razer Blade laptops have sensors that detect the state of the laptop if the lid is closed or not. If a Razer Blade laptop is placed on top of another Razer Blade laptop with a closed lid, then the top laptop might go into sleep mode because it might detect the sensors of the bottom laptop with a closed lid and will think that its lid is closed too. The solution to this is to not place a laptop on top of another laptop.

Hardware

Can I upgrade the SSD or RAM of my Razer Blade laptop?

The storage units and RAM can be upgraded to their maximums supported by Windows (2TB storage partitions and 64GB RAM on applicable models). Please be advised that upgrading these units is an “at your own risk” situation. If a component gets damaged at any point of the installation process, the resulting system damage will not be covered by your standard or extended warranty. Additionally, any replacement or non-issued components from Razer (such as the upgraded/replacement storage or memory) is not covered by Razer. Only hardware provided by Razer, is covered by your standard or extended warranty. Any damage caused by installing user-supplied storage or memory units is not covered under the standard or extended warranty.

How do I replace the battery in my Razer Blade 14" (2015)?

Razer Blade 14" (2015) batteries should be replaced by an authorized Razer Repair Center. Should you feel your battery is defective and needs replacing, contact Customer Support.

Does the Solid State Drive (SSD) of the Razer Blade 14” (2015) support TRIM?

Yes, the Razer Blade's SSD supports TRIM. It optimizes the performance and prolongs the life of your SSD.

What do the different colors on my status indicator mean?

The front LED indicator shines on only when the lid is closed, and the power button indicator shines on when the lid is open.

  • White - Sleep mode

  • Green - On

  • Dim Red - Low Battery (10% left)

  • Bright Red - Lower Battery (3% left)

Note: The status indicator is not an HDD indicator.

How do I improve or extend the battery performance and life on the Razer Blade?

Be sure to install all the latest Microsoft® Windows Operating Systems and Security Updates.

Bear in mind that the battery life varies depending on how you use the Razer Blade laptop as lithium-based batteries degrade throughout usage and have a finite lifespan, performance may degrade as the battery gets older.

The following things can affect battery life:

  • Using load heavy programs such as games and media editing tools.

  • High brightness settings

  • Turning on wireless features such as Wi-Fi or Bluetooth for long periods

  • A long sleep or screen timeout

  • Exposing the device to extreme hot or cold temperatures

  • High display resolutions

  • Having multiple peripherals plugged into the device (keyboards, mice, external monitors)

Can I control the fan speed on my Razer Blade 14” (2015)?

No. The Razer Blade 14” (2015) does not have the fan control feature.

Why doesn't my Razer Blade have an optical drive? How can I install applications without an optical drive?

As digital downloads have become the standard, Razer eliminated the optical drive to make the Razer Blade even thinner. You can purchase an external, USB-based optical drive to pair with the Razer Blade.

Can I use third party power supply adapters for my Razer Blade?

We only recommend using Razer power supplies with the Razer Blade. Third-party adapters have not been tested to meet our standards and may lead to damage to the System. You can purchase replacement or spare AC adapters here.

Software

Does the Razer Blade 14” (2015) feature a system recovery mode?

Yes, system recovery is achieved simply by pressing the “F9” key when booting your system. A Blade Recovery Stick is also available for purchase to restore your Razer Blade 14” (2015) to its factory default state.

How do I update my Razer Blade 14” (2015) to Windows 10?

There are certain updated drivers you will have to install, and we have created a guide to help you with the update process.

  • Visit the downloads section of our Support Site and select “Razer Systems.” Choose the model you are attempting to update.

  • Check out the “Windows 10 Upgrade Guide” for complete details regarding the update process.

Can I dual-boot, partition, or otherwise modify the Blade’s operating system?

The Blade is designed for compatibility with the as-shipped OS. Should you want to install or modify the OS, format the boot drive then install your preferred OS. Razer Warranty and support is only available for the as-shipped OS.

Does the Razer Blade 14” (2015) support Intel WiDi?

The Razer Blade 14” (2015) features a Killer n1202 Wireless card and therefore, WiDi is not supported, as it requires an Intel wireless adapter.

Does the Razer Blade 14” (2015) support 3D?

No. The Razer Blade 14” (2015) does not support 3D display modes.

Does the Razer Blade 14” (2015) support Miracast?

Currently, the Razer Blade 14” (2015) does not support Miracast.

Will the Razer Blade 14” (2015) come with Windows® 8.1? Is it free to upgrade?

Yes, the upgrade to Windows® 8.1 is free and downloadable directly from Microsoft.

Does my Razer Blade 14” (2015) come with an anti-virus?

The Windows 8 operating system package includes Microsoft Security essentials.

Does the Razer Blade 14” (2015) come with bloatware?

Razer understands how important it is to keep a bloatware-free environment on your brand-new Razer Blade. The Razer Blade 14” (2015) comes with no bloatware pre-installed.

Does the Razer Blade 14” (2015) support NVIDIA 3DTV Play?

In lieu of longer battery life, this feature is not available on the Razer Blade 14” (2015). This is tied into the NVIDIA® Optimus™ technology for better performance and extended battery life.

Is the Razer Blade 14” (2015) compatible with other Synapse 2.0 devices?

Yes, all Synapse 2-ready devices will automatically sync your custom settings with the cloud.

What does the Gaming Mode on the Razer Blades do?

The Gaming Mode Tab helps you prevent accidental key presses on your keyboard. 

Depending on your settings, you may choose to disable any combination of the Windows key such as “Alt+Tab”, and “Alt+F4” on your keyboard.

There is no option to turn on Bitlocker when I right-click on the C drive. How can I use the Bitlocker feature on my Razer Blade 14" (2015)?

Microsoft enables Bitlocker with the Pro edition of the Windows OS. If you would like to enable Bitlocker on your Razer Blade 14" (2015), you will need to purchase the Pro Edition from an authorized Microsoft reseller and perform a clean installation of the Windows 8.1 Pro edition. However, once Windows 8.1 Pro edition is installed into the system, you will lose the functionality of Razer Recovery solution. 

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