Razer Turret Support
|Why am I experiencing interference resulting in lag and noticeable performance degradation when I use the Razer Turret simultaneously with a USB 3.0 enabled device in close proximity?|
This is a broad-based known issue with the implementation of USB 3.0 and documented by Intel®.
Please use the included extension dock to separate your USB 3.0 and transceiver with as much distance as possible or if your PC has a choice of USB 2.0 connectors, use the one on the opposite side of the PC away from the USB 3.0 connector and position your transceiver as close as possible to the Razer Turret.
|Where can I find the USB dongle for my Razer Turret?|
The USB dongle for the Razer Turret can be found in its convenient storage location, in the mouse.
Please see the image below for exact location.
|Is the Razer Turret keyboard and mouse backlit?|
|No, the keyboard and mouse are not backlit, they have green prints and highlights.|
|Why does the Turret mouse feel like it sticks to the Turret lapboard mouse mat surface area?|
|That's because the mouse it is intentionally magnetized carefully to prevent the mouse from slipping away when playing at an angle while seated on the couch. The magnet is not very powerful and has been optimized to reduce friction during lift-off so moving the mouse feels natural and unobstructed.|
|How do I connect the Razer Turret to my PC?|
|You can either connect via the bundled USB wireless 2.4 GHz adapter or through Bluetooth LE if your device supports the standard.|
|What operating systems is the Razer Turret compatible with?|
The Turret will likely work with any OS that supports keyboard and mouse input and BT LE if you are connecting via Bluetooth.
The chart below shows what the Razer Turret has currently been tested with:
|How does the Razer Turret work with the Razer Forge TV?|
|In order to unlock the full potential of the Razer Turret with the Razer Forge TV, you need a 3rd-party PC streaming solution. Razer recommends Remotr (www.remotrapp.com) as it has the Razer Turret drivers built right in.|
|Why don't I get mouse input on the Razer Turret when connected to any Android TV device?|
|Android currently does not allow for mouse input in its operating system. Therefore a 3rd-party solution like Remotr is required to activate it.|
|My Razer product is out-of-warranty. Is there any way it can be repaired?|
Razer products are designed to work well beyond when the warranty has expired. However, If you feel your product is having issues we first suggest trying the Turret on another computer/source to ensure the issue is with the Turret and not something within the computer system or source. If you have narrowed the issue to the product itself there is not really a cost effective repair center that would be able to assist you.
Razer does make available some basic external spare parts at http://www.razerzone.com/store/gaming-accessories, but we are unable to supply any internal parts or repair guides.
|How can I contact Razer?|
|If you were unable to find the answer to your question(s) in our FAQ, please don't hesitate to contact us here or call 1-888-697-2037.|
|How can I modify or disassemble my Razer product?|
|We cannot help you in modifying or disassembling your Razer product since that will void the manufacturer's warranty on the unit.|
|How do I request or purchase replacement parts for my Razer product?|
|For a complete list of our current spare parts and accessories please click here. If the item you need isn't listed, please don't hesitate to contact our Customer Support team here.|
|I have a coupon / promotional / gift voucher code for the RazerStore. Where can I enter the code so I can use it to purchase products?|
|From your shopping cart page on the Razer Store, please check the box labeled "Enter Promo Code." Enter the code into the box and click "Apply Code." The total price after should reflect the discount.|
|I recently placed an order on the Razer Store and it still shows my order is "In Process". When will my order ship?|
|We are sorry if there are any delays in processing your order. The product may be out of stock or the order may be under protection/fraud review. Please don't hesitate to check your order status at the RazerStore page by entering your information at the Order Status page.|
|I think my Razer product is defective and would like an RMA / exchange.|
|If you were unable to troubleshoot and resolve any issues you are having with the knowledgebase (FAQ) and you feel your product is still defective, please don't hesitate to contact us here or call 1-888-697-2037.|
|I would like information on future Razer products.|
|Unfortunately, Customer Support has no information on future product or driver releases. For any information regarding future products please visit our website or our social media outlets.|
|One of the features of my Razer Product does not work.|
|If you're unable to find an FAQ article that helps resolve the issue, please contact our Customer Support team here. User guides and product manuals are also available on the Support page.|
|What are some examples of a "Proof-of-Purchase" to provide when initiating an RMA?|
|A valid proof of purchase is defined as a dated sales receipt from an authorized Razer Reseller. The receipt must show the product description and price. Invoice slips and e-mail order confirmations can be considered on a case-by-case basis.|
|Why does Razer require a proof of purchase?|
|Razer must verify that the product is within the specified warranty period and that it was purchased from an authorized reseller. Products purchased from unauthorized dealers are often used, counterfeit, re-boxed, defective or gray market goods. These units may also not be designed and packaged to work in your country and may not meet all legal and safety requirements. Razer will not be able to honor a warranty on products purchased from an unauthorized dealer or that are out of the warranty period. If you purchased product from an unauthorized reseller, all support and warranty issues should be directed to that reseller.|