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Common Questions

How can I modify or disassemble my Razer product?

Any attempt to modify or disassemble your Razer product will void the manufacturer's warranty.

Is the Razer Turret keyboard and mouse backlit?

No, the keyboard and mouse are not backlit, they have green prints and highlights.

Where can I download the Razer Turret app?

The Razer Turret App is available in the Microsoft Store.

Where can I find the USB dongle for my Razer Turret?

The USB dongle for the Razer Turret can be found in its convenient storage location, in the mouse.

Troubleshooting

Why am I experiencing interference resulting in lag and noticeable performance degradation when I use the Razer Turret simultaneously with a USB 3.0 enabled device in close proximity?

This is a broad-based known issue with the implementation of USB 3.0 and documented by Intel®.

Use the included extension dock to separate your USB 3.0 and transceiver with as much distance as possible or if your PC has a choice of USB 2.0 connectors, use the one on the opposite side of the PC away from the USB 3.0 connector and position your transceiver as close as possible to the Razer Turret.

Why don't I get mouse input on the Razer Turret when connected to any Android TV device?

Android currently does not allow for mouse input in its operating system. Therefore a 3rd-party solution like Remotr is required to activate it.

Hardware

Why does the Turret mouse feel like it sticks to the Turret lapboard mouse mat surface area?

That's because the mouse it is intentionally magnetized carefully to prevent the mouse from slipping away when playing at an angle while seated on the couch. The magnet is not very powerful and has been optimized to reduce friction during lift-off so moving the mouse feels natural and unobstructed.

How does the Razer Turret work with the Razer Forge TV?

In order to unlock the full potential of the Razer Turret with the Razer Forge TV, you need a 3rd-party PC streaming solution. Razer recommends Remotr as it has the Razer Turret drivers built right in.

How do I connect the Razer Turret to my PC?

You can either connect via the bundled USB wireless 2.4 GHz adapter or through Bluetooth LE if your device supports the standard.

Software

What operating systems is the Razer Turret compatible with?

The Turret will likely work with any OS that supports keyboard and mouse input and BT LE if you are connecting via Bluetooth.

The chart below shows what the Razer Turret has currently been tested with:

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