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Razer Turret for Xbox One Support

I am not able to use the mouse that came with the Turret for Xbox One to navigate through the Xbox One menu.

Xbox supports the use of mouse and keyboard in some games and apps, but it doesn't work for every game or app. The game or app publisher must enable this feature for their content. Xbox One doesn't support mouse input on Home or within Xbox user interface and Settings. A mouse will also not work in Edge, which already has an on-screen cursor. A controller is needed to configure the mouse. 

Click here for more details. 

What type of Razer switches does the Razer Turret for Xbox One keyboard use?
The Razer Turret for Xbox One uses Razer Green Mechanical Switches.
What is the capacity and what type of battery is used in the Turret Keyboard and Mouse for Xbox One?
The Razer Turret for Xbox One uses the following batteries:
  • Li-ion Polymer, 4200mAh for the Keyboard
  • Li-ion Polymer, 800mAh for the Mouse
Are the lighting effects on the Razer Turret for Xbox One keyboard and mouse customizable?
 
Yes. Using Synapse 3 on your PC or the Razer Turret for Xbox app on your Xbox One, several lighting effects are made available for your keyboard and mouse. Supported lighting effects below:
  • Breathing
  • Reactive
  • Ripple*
  • Spectrum cycling
  •  
  • *These effects are only available for the keyboard.
  • Starlight*
  • Static
  • Wave*
  •  
Where can I download the Razer Turret for Xbox app?
The Razer Turret for Xbox app is available in the Microsoft Store.
How do I charge the Razer Turret for Xbox One's mouse and keyboard?
To charge the mouse and keyboard of your Razer Turret for Xbox One, please follow the instructions below:
  1. Connect the mouse to the keyboard mouse port using the included keyboard-to-mouse charging cable.
  2. Connect the power adapter to the keyboard using the included USB-A to USB-C cable and plug it into a power outlet. The power indicator will light up red to indicate that the keyboard is charging. The mouse will also begin to charge. When the keyboard is fully charged, the indicator will light up green.

For best results, please fully charge your Razer Turret for Xbox One before using it for the first time.

Will the Razer Turret for Xbox One's keyboard and mouse be able to charge if I connect the USB-A to USB-C cable to a USB port on the PC or Xbox instead of the power adapter?
Yes, but it will charge significantly slower.
Where can I find the wireless dongle for the Razer Turret for Xbox One keyboard and mouse?

The wireless dongle is stowed under the wireless mouse. Flip the mouse over and remove the USB wireless dongle cover. Illustration below:


How do I connect the Razer Turret for Xbox One's Keyboard and Mouse to my Xbox One or PC in wireless mode?
To connect your Razer Turret for Xbox One's mouse and keyboard wirelessly, please follow these steps:
  1. Remove the USB wireless dongle cover and pull out the USB wireless dongle from the mouse.
  2. Connect the USB wireless dongle to the USB port of your Xbox One or PC.
  3. Switch on the keyboard and mouse.

How do I connect the Razer Turret Xbox's Keyboard and Mouse to my Xbox One or PC in wired mode?
To connect your Razer Turret for Xbox One's mouse and keyboard in wired mode, please follow these steps:
  1. Connect the keyboard's USB-C port to your Xbox One or PC using the included USB-A to USB-C cable, then turn on the device.
  2. Connect the mouse to the PC using the included USB-A to Micro-USB cable, then turn on the device.
What do the different power indicator colors and patterns mean on the keyboard of the Razer Turret for Xbox One?
The power indicator on the keyboard displays the keyboard's battery status. Please refer to the chart below for further details.
How do I know if the Razer Turret for Xbox One's mouse is low on power?
The Razer Turret for Xbox mouse’s scroll wheel will blink red twice in repeated intervals to indicate that the battery’s power is less than 5%. This lighting sequence will repeat until the battery is drained or the mouse is connected to the PC via the USB-A to Micro-USB cable.
How do I access the retractable mouse mat on the Razer Turret for Xbox One's keyboard?
To retract the keyboard on the Razer Turret for Xbox One, please follow these steps:
  1. Turn the keyboard over to locate the latch.
  2. Hold down the latch on the right side of the keyboard to unlock and pull out the mouse mat.
How many profiles can the Razer Turret for Xbox mouse store in the on-board memory?
The Razer Turret for Xbox mouse can store up to 5 profiles that you have programmed in Razer Synapse 3, which you can then use on systems that do not have Razer Synapse 3 installed.
Will the Razer Turret for Xbox keyboard and mouse work on my Android TV?
The Razer Turret for Xbox One is designed for Xbox One and PC use only.
What are the specs of the Razer Turret for Xbox One's Mouse?
  • Razer 5G Advanced Optical Sensor with true 16,000 DPI
  • Up to 450 inches per second (IPS) / 50 G acceleration
  • 1000 Hz Ultrapolling
  • 7 independently programmable Hyperesponse buttons
  • Razer™ Mechanical Mouse Switches with 50-million click life cycle
  • Gaming-grade tactile scroll wheel
  • Ergonomic right-handed design
  • Xbox Dynamic Lighting
  • Powered by Razer Chroma™ with 16.8 million customizable color options
  • Hybrid On-Board Memory and Cloud Storage
  • Razer Synapse 3 enabled
  • Approximate size: 125.70 mm / 4.95 in (Length) X 70 mm / 2.75 in (Width) X 43.20 mm / 1.70 in (Height)
  • Approximate weight (excluding cable): 106 g / 0.21 lbs
  • Charging cable: 0.15 m / 0.49 ft
  • USB cable length: 2.10 m / 6.89 ft
  • Battery life: Up to 30 hours with default lighting enabled, Up to 50 hours with lighting disabled
What are the specs of the Razer Turret for Xbox One's Keyboard?
  • Razer™ Mechanical Switches with 50 g actuation force
  • 80 million keystrokes
  • Xbox Dynamic Lighting
  • Powered by Razer Chroma™ with 16.8 million customizable color options
  • Compact layout
  • Ergonomic wrist rest
  • Mid height keycaps
  • Razer Synapse 3 enabled
  • 10 key roll-over anti-ghosting
  • Fully programmable keys with on-the-fly macro recording (PC only)
  • Gaming mode option (PC only)
  • 1000 Hz Ultrapolling
  • Instant Trigger Technology
  • Approximate size: 194 mm / 7.64 in (Length) X 390 mm / 15.35 in (Width) X 36.93 mm / 1.45 in (Height)
  • Approximate size (with tray expanded): 194 mm / 7.64 in (Length) X 600 mm / 23.62 in (Width) X 36.93 mm / 1.45 in (Height)
  • Approximate weight: 1860 g / 4.10 lbs
  • Cable length: 2 m / 6.56 ft
  • Retractable mouse mat
  • Dedicated Xbox Home key
  • Battery life: Up to 11 hours with default lighting enabled, Up to 43 hours with lighting disabled
  • Up to 43 hours with lighting disabled
What comes in the box of the Razer Turret for Xbox One?
  • Razer Turret for Xbox One wireless keyboard
  • Razer Turret for Xbox One wireless mouse
  • USB wireless dongle
  • Keyboard-to-mouse charging cable (0.15m/0.49ft)
  • USB-A to USB-C cable
  • USB-A to micro-USB cable
  • Power Adapter with interchangeable plugs (Models may vary)
  • Important Product Information Guide
What are the System Requirements for the Razer Turret for Xbox One?
Product Requirements
  • Xbox: One / One S / One X
  • PC: Windows 7 64-bit or later with free USB port(s)

Razer Turret App / Razer Synapse 3 Requirements
  • Internet connection
  • 500 MB of free hard disk space
Comparison chart for Razer Turret and Turret for Xbox one.
Razer Turret Razer Turret for Xbox One
Keyboard
  Razer™ Mechanical Switches with 50 g actuation force
  80 million keystrokes
No lighting Xbox Dynamic Lighting
  Powered by Razer Chroma™ with 16.8 million customizable color options
  Compact layout
  Ergonomic wrist rest
Chiclet styled keycaps Mid height keycaps
Razer Synapse 2 Razer Synapse 3 enabled
10 key roll-over anti-ghosting 10 key roll-over anti-ghosting
  Fully programmable keys with on-the-fly macro recording (PC only)
  Gaming mode option (PC only)
  1000 Hz Ultrapolling
  Instant Trigger Technology
  Approximate size: 194 mm / 7.64 in (Length) X 390 mm / 15.35 in (Width) X 36.93 mm / 1.45 in (Height)
  Approximate size (with tray expanded): 194 mm / 7.64 in (Length) X 600 mm / 23.62 in (Width) X 36.93 mm / 1.45 in (Height)
  Approximate weight: 1860 g / 4.10 lbs
  Cable length: 2 m / 6.56 ft
Foldable mouse mat Retractable mouse mat
Dedicated Android buttons Dedicated Xbox Home key
Up to 4 months battery life Battery life: Up to 11 hours with default lighting enabled, Up to 43 hours with lighting disabled
Li-Po battery (1500mAh) Up to 43 hours with lighting disabled
Mouse
3500 DPI sensor Razer 5G Advanced Optical Sensor with true 16,000 DPI
  Up to 450 inches per second (IPS) / 50 G acceleration
  1000 Hz Ultrapolling
  7 independently programmable Hyperesponse buttons
  Razer™ Mechanical Mouse Switches with 50-million click life cycle
  Gaming-grade tactile scroll wheel
  Ergonomic right-handed design
  Xbox Dynamic Lighting
  Powered by Razer Chroma™ with 16.8 million customizable color options
  Hybrid On-Board Memory and Cloud Storage
  Razer Synapse 3 enabled
  Approximate size: 125.70 mm / 4.95 in (Length) X 70 mm / 2.75 in (Width) X 43.20 mm / 1.70 in (Height)
  Approximate weight (excluding cable): 106 g / 0.21 lbs
  Charging cable: 0.15 m / 0.49 ft
  USB cable length: 2.10 m / 6.89 ft
Up to 40 hours battery life Battery life: Up to 30 hours with default lighting enabled, Up to 50 hours with lighting disabled
Removable Li-Po battery (1000mAh)  
Package Contents
Razer Turret gaming lapboard Razer Turret for Xbox One wireless keyboard
Razer Turret gaming mouse Razer Turret for Xbox One wireless mouse
USB wireless dongle USB wireless dongle
Charging dock Keyboard-to-mouse charging cable (0.15m/0.49ft)
Power connector cable USB-A to USB-C cable
Extension dock USB-A to micro-USB cable
Power Adapter with interchangeable plugs (Models may vary) Power Adapter with interchangeable plugs (Models may vary)
Important Product Information Guide Important Product Information Guide
System Requirements
For USB wireless connectivity
  • PC/Mac/Razer Forge TV* with a free USB port
  • Windows 10 / Windows 8 / Windows 7 / Mac OS X (10.8-10.11)
  • *Requires 3rd party app

For Bluetooth connectivity
  • PC/Mac
  • Windows 10 / Windows 8 / Mac OS X (10.8-10.11)
  • Bluetooth Smart Ready (Bluetooth 4.0 or later)
Product Requirements
  • Xbox: One / One S / One X
  • PC: Windows 7 64-bit or later with free USB port(s)

Razer Turret App / Razer Synapse 3 Requirements
  • Internet connection
  • 500 MB of free hard disk space
Connectivity
Bluetooth Wired mode using USB cables
USB wireless dongle Wireless mode using the unified USB wireless dongle
 
Can I use the Razer Turret for Xbox One with my PC or Mac?
The Razer Turret for Xbox One is compatible with Windows PCs running Windows 7 64-bit or later. It is not compatible with a Mac.