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Razer Turret for Xbox One Support

Common Questions

Do you have spare parts available?

We do not carry internal parts such as mouse sensors. However, we do have certain spare parts available for purchase from the RazerStore.

How can I modify or disassemble my Razer product?

Any attempt to modify or disassemble your Razer product will void the manufacturer's warranty.

How do I request replacement parts for my Razer product?

You can check our complete list of our current spare parts and accessories online, but if the item you need isn’t listed, don’t hesitate to contact our Customer Support team.

I recently placed an order on the Razer Store and it still shows my order is "In Process". When will my order ship?

We are sorry if there are any delays in processing your order. The product may be out of stock or the order may be under protection or fraud review. don’t hesitate to check your order status at the RazerStore page by entering your information at the Order Status page.

Will the Razer Turret for Xbox One's keyboard and mouse be able to charge if I connect the USB-A to USB-C cable to a USB port on the PC or Xbox instead of the power adapter?

Yes, but it will charge significantly slower.

Troubleshooting

I am not able to use the mouse that came with the Turret for Xbox One to navigate through the Xbox One menu.

Xbox supports the use of mouse and keyboard in some games and apps, but it doesn't work for every game or app. The game or app publisher must enable this feature for their content. Xbox One doesn't support mouse input on Home or within Xbox user interface and Settings. A mouse will also not work in Edge, which already has an on-screen cursor. A controller is needed to configure the mouse.

What should I do if my Turret for Xbox One keyboard stops responding?

Try resetting the keyboard by pressing on the reset button with a paper clip near the USB-C port as illustrated below.

How do I charge the Razer Turret for Xbox One's mouse and keyboard?

To charge the mouse and keyboard of your Razer Turret for Xbox One, please follow the instructions below:

  1. Connect the mouse to the keyboard mouse port using the included keyboard-to-mouse charging cable.

  2. Connect the power adapter to the keyboard using the included USB-A to USB-C cable and plug it into a power outlet. The power indicator will light up red to indicate that the keyboard is charging. The mouse will also begin to charge. When the keyboard is fully charged, the indicator will light up green.

For best results, charge your Razer Turret for Xbox One fully before using it for the first time.

Where can I find the wireless dongle for the Razer Turret for Xbox One keyboard and mouse?

The wireless dongle is stowed under the wireless mouse. Flip the mouse over and remove the USB wireless dongle cover.

How do I connect the Razer Turret for Xbox One's Keyboard and Mouse to my Xbox One or PC in wireless mode?

To connect your Razer Turret for Xbox One's mouse and keyboard wirelessly, follow these steps:

  1. Remove the USB wireless dongle cover and pull out the USB wireless dongle from the mouse.

  2. Connect the USB wireless dongle to the USB port of your Xbox One or PC.

  3. Switch on the keyboard and mouse.

How do I connect the Razer Turret Xbox's Keyboard and Mouse to my Xbox One or PC in wired mode?

To connect your Razer Turret for Xbox One's mouse and keyboard in wired mode, follow these steps:

  1. Connect the keyboard's USB-C port to your Xbox One or PC using the included USB-A to USB-C cable, then turn on the device.

  2. Connect the mouse to the PC using the included USB-A to Micro-USB cable, then turn on the device.

How do I know if the Razer Turret for Xbox One's mouse is low on power?

The Razer Turret for Xbox mouse’s scroll wheel will blink red twice in repeated intervals to indicate that the battery’s power is less than 5%. This lighting sequence will repeat until the battery is drained or the mouse is connected to the PC via the USB-A to Micro-USB cable.

How do I access the retractable mouse mat on the Razer Turret for Xbox One's keyboard?

To retract the keyboard on the Razer Turret for Xbox One, follow these steps:

  1. Turn the keyboard over to locate the latch.

  2. Hold down the latch on the right side of the keyboard to unlock and pull out the mouse mat.

Hardware

What type of Razer switches does the Razer Turret for Xbox One keyboard use?

The Razer Turret for Xbox One uses Razer Green Mechanical Switches.

What is the capacity and what type of battery is used in the Turret Keyboard and Mouse for Xbox One?

The Razer Turret for Xbox One uses the following batteries:

  • Li-ion Polymer, 4200mAh for the Keyboard

  • Li-ion Polymer, 800mAh for the Mouse

Are the lighting effects on the Razer Turret for Xbox One keyboard and mouse customizable?

Yes. Using Synapse 3 on your PC or the Razer Turret for Xbox app on your Xbox One, several lighting effects are made available for your keyboard and mouse.

Supported lighting effects below:

  • Breathing

  • Reactive

  • Ripple*

  • Spectrum cycling

  • Static

  • Wave*

*These effects are only available for the keyboard Starlight*

What do the different power indicator colors and patterns mean on the keyboard of the Razer Turret for Xbox One?

The power indicator on the keyboard displays the keyboard's battery status.

Refer to the chart below for further details.

Will the Razer Turret for Xbox keyboard and mouse work on my Android TV?

The Razer Turret for Xbox One is designed for Xbox One and PC use only.

Can I use the Razer Turret for Xbox One with my PC or Mac?

The Razer Turret for Xbox One is compatible with Windows PCs running Windows 7 64-bit or later. It is not compatible with a Mac.

Software

Where can I download the Razer Turret for Xbox app?

The Razer Turret for Xbox app is available in the Microsoft Store.

How many profiles can the Razer Turret for Xbox mouse store in the on-board memory?

The Razer Turret for Xbox mouse can store up to 5 profiles that you have programmed in Razer Synapse 3, which you can then use on systems that do not have Razer Synapse 3 installed.

What are the System Requirements for the Razer Turret for Xbox One?

Product Requirements:

  • Xbox: One / One S / One X

  • PC: Windows 7 64-bit or later with free USB port(s)

  • Razer Turret App / Razer Synapse 3 Requirements

  • Internet connection

  • 500 MB of free hard disk space

Other Helpful Links

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