Razer Tartarus Support
|Since updating to Windows 10 Razer Synapse does not detect my device and show the correct product configurator|
|If you encounter this, please perform Synapse update through Settings >> Check for Updates. If the updates not able to run or Synapse not able to load, please uninstall Synapse and download the latest Synapse Framework from Razer support site.|
|Since I started using Windows 10 my computer will not go into sleep mode and my screen saver mode will not come on.|
|This happens due to a compatibility issues between Joystick devices and Windows 10. To avoid this please disable the game controller device under Device Manager >> Human Interface Device >> HID-compliant Game Controller. However, do note that when you disable the game controller, you might lose virtual joystick related features in Synapse.|
|I’m not able to use the skills mapped to the Keypad Add-On in-game.|
|To fix Razer Gaming Keypad Add-On mapping issues, ensure that the following steps are performed:
1) Download and install the latest Synapse from http://www.razerzone.com/synapse/ with your Orbweaver / Tartarus peripheral.
2) At Synapse, select your Orbweaver / Tartarus devices and go to the “Add On” tab under Keypad category.
3) Tick the “Use Orbweaver Add On For World of Warcraft” option.
4) At the “Location of Wow Game File”, click on “folder” icon and browse to the location of the WoW executable file (Wow-64.exe). The executable file is usually located at “C:\Program Files (x86)\World of Warcraft”.
5) Click on the “Save” button to complete the configuration.
6) Go to the “Customize” tab and a special “AddOnProfile” profile should be seen.
7) Go to https://mods.curse.com/addons/wow/razer-orbweaver-add and download the latest version of Razer Gaming Keypad Add-on.
8) Delete any previous Razer Gaming Keypad Add-On folders located at C:\Program Files (x86)\World of Warcraft\Interface\AddOns.
9) Extract the contents of the latest Razer Gaming Keypad Add-On zip file to the C:\Program Files (x86)\World of Warcraft\Interface\AddOns.
10) Launch World of Warcraft and any previous issues with Razer Gaming Keypad Add-On should be resolved.
|How do I change the Joystick button functionality within Synapse on my Mac?|
|I am sorry the Joystick Function is only supported on PC.|
|How do I use the WoW Add On for the Razer Tartarus?|
First you will need to download and install Razer Synapse 2.0. If you have not done so, it can be downloaded here: https://www.razer.com/synapse-2
Once Synapse has been downloaded and installed, navigate to the “Add On” section within the Synapse 2.0. From that section, please select the check box labeled “Use Razer Tartarus Add On”
After this box is selected, a window will pop up for you to configure the Add On. First, under the box labeled “Location of Game File” the World of Warcraft executable file must be found and selected (it should be named “Wow” or “Wow-64”). The default location is typically: C:\Program Files (x86)\World of Warcraft. After finding the file, select the file and click “open.”
The next step is to sync the World of Warcraft account with which you use to log into the game. After setting the game file in the box above there should be a drop down box labeled “Sync Account.” Depending on how many World of Warcraft accounts have logged on to your system, there may be one or multiple accounts listed. When selecting different accounts, the character names within that account should appear in the box below labeled “Account Information.” Once you have selected your account from the drop down box, click the “Save” button located at the bottom of the window and then launch the game.
Once you are logged into the game you should see the Add On appear in the center of the screen and a Razer Logo should be on the edge of your Mini-map located at the top right hand corner of your screen. The Razer Logo can be clicked to enable changes to be made to the Add On by clicking on the different windows of the Add On.
|How does the Razer Tartarus compare to the Razer Nostromo and Razer Orbweaver?|
|The Razer Tartarus is the successor to the award winning Razer Nostromo. It uses the same membrane key structure as the Razer Nostromo, and incorporates the ergonomic design and form factor of the Razer Orbweaver.|
|What type of keys does the Razer Tartarus use?|
|The Razer Tartarus uses membrane keys. These give a soft cushioned touch similar to that of the Razer Nostormo. Membrane keys are quiet to use so they are great for late night gaming sessions.|
|Does the Razer Tartarus have anti-ghosting capability?|
|Yes, the Razer Tartarus’s 25 programmable keys feature full anti-ghosting, also known as N-key rollover (or NKRO). This ensures that no matter how many keys you press down simultaneously, each and every key will still register as a command.|
|What do the keys on the keypad represent? How can I change them to my preference?|
|The default key mapping on the Razer Tartarus is of the left side of a standard keyboard. The keys can be mapped to your preference with the help of Razer Synapse 2.0.|
|What does the thumb-pad do? And how do the other buttons on the keypad function?|
|The multi directional thumb-pad is used for navigation by default and the button placements above and below the thumb-pad are mapped to ‘alt’ and ‘spacebar’ respectively. All 3 buttons can be customized to your own key bindings and macros.|
|My Razer keyboard is out of warranty. Is there any way it can be repaired?|
|Razer products are designed to work well beyond when the warranty has expired. However, If you feel your keyboard is having issues we first suggest trying the keyboard on another computer to insure the issue is with the keyboard and not something within the computer system. If you have narrowed the issue to the keyboard itself there is not really a cost effective repair center that would be able to assist you. Razer does make available some basic external spare parts at http://www.razerzone.com/store/gaming-accessories , but we are unable to supply any internal parts or repair guides.
It is rare, but a light shot of air from a can of compressed air can sometime free debris that may be causing an issue.
|What is a keymap?|
A keymap is a temporary switch of button assignments within a profile. The switch needs to be triggered by pressing a keymap switch button and can either change the keymap only while you hold that designated keymap switch button or cycle through keymaps every time you press the keymap switch button.
|How many keymaps and profiles can I save for my Razer Tartarus?|
|You can save unlimited gaming profiles for your Razer Tartarus; in addition there are up to 8 keymaps per profile available. You can switch between them on-the fly during gameplay without accessing the driver software. The keymap LED indicator will light up to show which keymap is currently active.|
|Do I need software drivers to use the Razer Tartarus?|
|The Razer Tartarus is USB plug-and-play ready so you can use it right out of the box with standard keyboard controls during gameplay. However, in order to access advanced features such as individually programmable keys, macro recording, and profile/keymap setup, you’ll need to download, install and register for the Razer Synapse 2.0 configurator.|
|Can I bind modifier keys (shift, ctrl, alt) on the Razer Tartarus?|
|Yes, you can bind modifier keys (and its key combinations) on the Razer Tartarus and use them in conjunction with other keys to actuate unique commands.|
|Can the Razer Tartarus be used by people with extra-large or extra-small hands?|
|Yes, the Razer Tartarus features an adjustable wrist rest which can be suited to any hand size possible.|
|Is the Razer Tartarus a genre-specific keypad?|
The Razer Tartarus can be used for any genre. Be it FPS, MOBA or MMORPG, the keypad allows you to customize it to suit your needs.
|What is the in-game configurator? Where can I get it from?|
The Razer Tartarus features an in-game configurator which works for World of Warcraft. The in-game configurator allows for on-the-fly recording of keymaps right from the game itself.
The configurator can be found in the ‘Add on’ tab under Razer Tartarus in Razer Synapse 2.0. Once enabled, you can access the configurator in game itself without having to minimize to make any changes.
|How can I contact Razer?|
|If you were unable to find the answer to your question(s) in our FAQ, please don’t hesitate to contact us here or call 1-888-697-2037.|
|How can I modify or disassemble my Razer product?|
|We cannot help you in modifying or disassembling your Razer product since that will void the manufacturer’s warranty on the unit.|
|How do I request or purchase replacement parts for my Razer product?|
|For a complete list of our current spare parts and accessories please click here. If the item you need isn’t listed, please don’t hesitate to contact our Customer Support team here.|
|I have a coupon/promotional/gift voucher code for the RazerStore. Where can I enter the code so I can use it to purchase products?|
|From your shopping cart page on the Razer Store, please check the box labeled “Enter Promo Code.” Enter the code into the box and click “Apply Code.” The total price after should reflect the discount.|
|I recently placed an order on the Razer Store and it still shows my order is "In Process". When will my order ship?|
|We are sorry if there are any delays in processing your order. The product may be out of stock or the order may be under protection/fraud review. Please don’t hesitate to check your order status at the RazerStore page by entering your information at the Order Status page.|
|I think my Razer product is defective and would like an RMA/exchange.|
|If you were unable to troubleshoot and resolve any issues you are having with the knowledgebase (FAQ) and you feel your product is still defective, please don’t hesitate to contact us here or call 1-888-697-2037.|
|I would like information on future Razer products.|
|Unfortunately, customer support has no information on future product or driver releases. For any information regarding future products please visit our website or our social media outlets.|
|My Razer product does not work correctly with a specific program or game. What should I do?|
|If you are experiencing issues with the Razer device in a particular application, test the device in another application to confirm if the issue is specific to that application. If the Razer device functions properly in another application then the program is likely the cause of the issue. Please feel free to contact customer support here to report the issue and see if there are any fixes or workarounds for the issue.|
|One of the features of my Razer Product does not work.|
|If you’re unable to find an FAQ article that helps resolve the issue, please contact our customer support team here. User guides and product manuals are also available on the Support page.|
|What are some examples of a “Proof of Purchase” to provide when initiating an RMA?|
|A valid proof of purchase is defined as a dated sales receipt from an authorized Razer Reseller. The receipt must show the product description and price. Invoice slips and e-mail order confirmations can be considered on a case-by-case basis.|
|How do I clean my Razer keypad?|
|As with any office or home computer input devices, your keypad may collect dust or get dirty from regular use. Occasional cleaning will help keep the device clean. We recommend wiping your keypad with a cloth that is lightly dampened with a mild soap solution. Because solvents and other harsh chemicals may affect and degenerate the plastic on keypads we do not recommend using any solvents to clean the keyboard. IMPORTANT NOTE: Under no circumstances should you ever submerge the keypad in any type of liquid. Submerging the keyboard in any liquid will void the warranty on your keypad.|
|What is the difference between "driver" and "firmware" updates the Razer Support Site?|
|Drivers are installed onto your computer and allow your computer to communicate with your Razer product. Firmware updates are hardware level code to install directly onto the Razer device that can update, fix, or change functionality of the product.|
|Where can I find drivers for my Razer product?|
|Please click here to find all the latest drivers.|
|Why does Razer require a proof of purchase?|
|Razer must verify that the product is within the specified warranty period and that it was purchased from an authorized reseller. Products purchased from unauthorized dealers are often used, counterfeit, re-boxed, defective or gray market goods. These units may also not be designed and packaged to work in your country and may not meet all legal and safety requirements. Razer will not be able to honor a warranty on products purchased from an unauthorized dealer or that are out of the warranty period. If you purchased product from an unauthorized reseller, all support and warranty issues should be directed to that reseller.|