us

Choose Your Region/City

Select your region/city so as to get support for your region.

Common Questions

Why do some of the keys have reversed graphics when compared to other keyboards? For example, all the number keys and keys like > and <.

This is normal and intentional. The graphics are reversed on these keys due to the placement of the individual LED backlighting under each key. We chose to illuminate the part of the key that was active during normal key presses and not when the shift key was used.

What is this "Gaming Mode" found in Razer keyboards?

Razer keyboards feature a "Gaming Mode" that allows the deactivation of the Windows key for specific applications preventing it from being pressed accidentally during games, so the user does not get alt-tabbed to desktop at critical moments.

What is Ultrapolling?

Ultrapolling is a technology developed by Razer that heightens the frequency of the keyboard reporting actuation information back to the computer.

How does Razer measure the polling rate (ultrapolling) and response rates of their keyboards and mice?

Razer uses digital scopes and USB analyzers connected directly to the motherboard to obtain real and accurate measurements of polling rates.

Can I program the "FN" key on my Razer keyboard?

No, you cannot customize the function of the FN button. This key is used for various functionalities including on-the-fly macro recording, changing keyboard LED, switching to gaming mode, and more.

I have a coupon, promotional, or gift voucher code for the RazerStore. Where can I enter the code, so I can use it to purchase products?

From your shopping cart page on the Razer Store, click on the arrow beside “Have a promo code?” found in the section under your purchases. Enter the code in the box then click “APPLY”. After that, the total price should reflect the discount.

I recently placed an order on the Razer Store and it still shows my order is "In Process". When will my order ship?

We are sorry if there are any delays in processing your order. The product may be out of stock or the order may be under protection or fraud review. Don’t hesitate to check your order status at the RazerStore page by entering your information at the Order Status page.

Troubleshooting

My Razer keyboard keeps changing the default language on my system when Synapse is opened.

Razer keyboards have a default language set in their firmware. Once Razer Synapse loads up, it will read the default language on the keyboard and set the system keyboard to that layout. To change the default layout, you'll need to go back into your system settings and change it to your preferred language layout after you restart your computer and start Synapse.

Since updating to Windows 10, Razer Synapse does not detect my device and show the correct product configurator.

If you encounter this, perform a Synapse update. Click on the gear icon at the top-right corner of the Synapse window to access the Settings and click “CHECK FOR UPDATES”. If the updates are not able to run or Synapse not able to load, uninstall Synapse and download the latest Synapse Framework from the Razer support site.

Since I started using Windows 10, my computer will not go into sleep mode and my screen saver mode will not come on.

This happens due to compatibility issues between Joystick devices and Windows 10. To avoid this, disable the game controller device under Device Manager > Human Interface Device > HID-compliant Game Controller. However, note that when you disable the game controller, you might lose virtual joystick related features in Synapse.

When I use fast-user switching to change between Windows accounts, my configuration of my Razer product is no longer active.

This is a general problem with fast-user switching. The configuration of the product is unique and set for the logged-in user. Once you switch users, you will have to re-configure the product. There is no other workaround currently.

My Razer product does not work at startup after a cold start, what should I do?

Make sure that USB ports are not in hibernation mode.

  1. Go to Windows Device Manager and click the arrow next to “Universal Serial Bus Controllers”.

  2. Right-click on any Root Hub and select “Properties.”

  3. Click the “Power Management” tab and ensure that “Allow computer to turn off this device to save power” is ticked.

Proceed to do this under each Root Hub.

My Razer product does not work correctly with a specific program or game. What should I do?

If you are experiencing issues with the Razer device in a particular application, test the device in another application to confirm if the issue is specific to that application. If the Razer device functions properly in another application, then the program is likely the cause of the issue. Please feel free to contact Customer Support to report the issue and see if there are any fixes or workarounds for the issue.

Hardware

What are the five extra gaming buttons used for?

These are dedicated keys on the keyboard specifically designed to bind macros to or to reprogram into specific functions. Macros enable you to program one button on a peripheral to perform a string of timed commands, whenever the button is pressed.

Do you have spare parts available?

We do not carry internal parts such as mouse sensors. However, we do have certain spare parts available for purchase from the RazerStore.

Are Razer products available in PS/2 versions? Can I use the products with a USB to PS2 adapter?

Razer products are only available and supported in USB mode only. There are no plans to release a PS/2 version, and they will not function properly using a USB to PS2 adapter.

How can I modify or disassemble my Razer product?

We cannot help you in modifying or disassembling your Razer product since that will void the manufacturer’s warranty on the unit.

How do I clean my Razer keyboard?

The overall finish can be cleaned with wipes generally used for cleaning your computer monitor or sunglasses. Ensure that the surface is free of large dust particles or debris before wiping the surface with any product. Wiping debris into the surface can lead to minor scratches on the surface of the unit.

If you wish to clean under the keycaps, Razer suggests holding the unit upside down and/or using compressed air from a can. We do not recommend removing the keycaps from your mechanical switches.

We suggest unplugging the device from your computer before cleaning.

Note: Under no circumstances should you ever submerge the keyboard in any type of liquid. Submerging the keyboard in any liquid will void the warranty on your keyboard.

How do I request or purchase replacement parts for my Razer product?

You can view our list of current spare parts and accessories at the RazerStore. If the item you need is not listed, don’t hesitate to contact our Customer Support team.

Will my Razer USB PC product work on a console (Xbox360, PS3, etc)? It has USB ports.

Our PC USB products are meant for PC use only and we do not support using them on a PlayStation 3 or Xbox 360 console.

Software

How do I change the language of Configurator?

The language selection is based on the driver version installed on the computer. There is no option in the Customizer. To correct this issue, uninstall the software and download the specific drivers at the Razer Support site. This time, select the correct language of your preference when installing the software.

What is on-the-fly macro recording on Razer Mice and Keyboards?

On-the-fly macro recording allows users to record lengthy macros in the game, without having to access driver menus or other software. For example, hitting the "Macro Record" key and then inputting a sequence of multiple spells in World of Warcraft saves this action to the specified key. The same sequence of spells can then be executed automatically with the actuation of that one button.

Can I use On-the-Fly Macro Recording without installing the drivers? Do I have to keep the application running by keeping the system tray icon open?

On-the-Fly Macro Recording only works when the driver is installed and running in the background. The system tray icon should show up in the Windows Taskbar. If you start the recording without the drivers or the system tray application, the LED for the On-the-Fly Macro Recording will blink three times and go off instead of remaining lit. Install the driver and allow the system tray application to run in order to make use of this recorder.

What are profiles?

Profiles are templates that are used to define a keyboard's settings for different games or applications. These customization options can be saved into profiles via the driver menu. This allows you to fully customize the keys to suit each different game and application. For example, it could require different sets of macros for different games. You can then conveniently switch between various saved profiles, saving the hassle of reprogramming the keys each time you launch a game.

How many profiles can I save on my Razer keyboard?

Using Razer Synapse 2, you can save up to 10 profiles and switch between them on-the-fly without the hassle of going into complex driver menus. If the keyboard supports Razer Synapse 3, the number of profiles is almost unlimited.

What is the difference between "driver" and "firmware" updates the Razer Support Site?

Drivers are installed onto your computer and allow your computer to communicate with your Razer product. Firmware updates are hardware level code to install directly onto the Razer device that can update, fix, or change the functionality of the product.

Where can I find drivers for my Razer product?

You may find your Razer product’s drivers by going to its support page.

Other Helpful Links

Protect your Razer product today

Take advantage of our RazerCare Protection Plans >

Need to replace your lost or damaged parts?

Visit the RazerCare Store today >