Razer Nostromo Support
|Since updating to Windows 10 Razer Synapse does not detect my device and show the correct product configurator|
|If you encounter this, please perform Synapse update through Settings >> Check for Updates. If the updates not able to run or Synapse not able to load, please uninstall Synapse and download the latest Synapse Framework from Razer support site.|
|Since I started using Windows 10 my computer will not go into sleep mode and my screen saver mode will not come on.|
|This happens due to a compatibility issues between Joystick devices and Windows 10. To avoid this please disable the game controller device under Device Manager >> Human Interface Device >> HID-compliant Game Controller. However, do note that when you disable the game controller, you might lose virtual joystick related features in Synapse.|
|How do I change the Joystick button functionality within Synapse on my Mac?|
|I am sorry the Joystick Function is only supported on PC.|
|Can I use the n52te drivers with the Razer Nostromo?|
|No the drivers for the Razer Nostromo and the n52te are not interchangeable. You must use the correct driver for the product you are using.|
|How do I assign a Macro on the Razer Nostromo?|
|Be sure you have the latest drivers and firmware for the Razer Nostromo installed. These are available here.
Open up the Razer Nostromo Configurator from ""All Programs > Razer > Razer Nostromo > Razer Nostromo Configurator.
Click the "Manage Macros" tab.Click "New" to create a new Macro and enter a name. Click "Ok".
Click the record button.Record the key strokes for the Macro and then click stop when completed.
Click "Apply".Next go to the ""Assign Buttons"" tab.
Select the drop down menu next to the key you want to assign the macro to and select "Macro Playback"From the new window that opens up, select the Macro you want to apply to the key by using the next drop down you see. (you will see the name of all Macros you have created when using the drop down)
Select the type of playback you want. (place the cursor over the icons for a description of each playback option)Click "OK".
Click "Apply" on the main page.If you need more details, further help is available by viewing the help feature of the driver. Go to ""All Programs > Razer > Razer Nostromo > Razer Nostromo Help
|What are the key differences between the previous Belkin N52te Speedpad (powered by Razer) and the new Razer Nostromo gaming keypad?|
|The new Razer Nostromo boasts several enhancements over its predecessor, the Belkin n52te (powered by Razer), including the ability to switch instantly between eight keymaps (up from three), and the flexibility of storing up to twenty gaming profiles from the previous limit of ten. Gamers can now also take advantage of the new onboard chipset (replacing Synapse) and software driver that puts aside all previous programming limitations, as the new Razer Nostromo enables gamers to effortlessly program sophisticated macros of unlimited length. This all-new configurator software for the Razer Nostromo comes with an improved user-friendly interface that belies its advanced macro programming capabilities, allowing gamers to conveniently customize all the buttons with any game command to open up a massive repertoire of commands and combinations right under their fingertips.|
|My Razer keyboard is out of warranty. Is there any way it can be repaired?|
|Razer products are designed to work well beyond when the warranty has expired. However, If you feel your keyboard is having issues we first suggest trying the keyboard on another computer to insure the issue is with the keyboard and not something within the computer system. If you have narrowed the issue to the keyboard itself there is not really a cost effective repair center that would be able to assist you. Razer does make available some basic external spare parts at http://www.razerzone.com/store/gaming-accessories , but we are unable to supply any internal parts or repair guides.
It is rare, but a light shot of air from a can of compressed air can sometime free debris that may be causing an issue.
|How do I download the Configurator for the Razer Nostromo?|
|The Configurator is bundled with the drivers for the Razer Nostromo. Simply download and install Synapse2 to get access to the Configurator.|
|Are Razer products available in PS/2 versions? Can I use the products with a USB to PS2 adapter?|
|Razer products are only available and supported in USB mode only. There are no plans to release a PS/2 version, and they will not function properly using a USB to PS2 adapter.|
|How can I contact Razer?|
|If you were unable to find the answer to your question(s) in our FAQ, please don’t hesitate to contact us here or by call 1-888-697-2037.|
|How do I request or purchase replacement parts for my Razer product?|
|For a complete list of our current spare parts and accessories please click here. If the item you need isn’t listed, please don’t hesitate to contact our Customer Support team.|
|How do I clean my Razer keypad?|
|As with any office or home computer input devices, your keypad may collect dust or get dirty from regular use. Occasional cleaning will help keep the device clean. We recommend wiping your keypad with a cloth that is lightly dampened with a mild soap solution. Because solvents and other harsh chemicals may affect and degenerate the plastic on keypads we do not recommend using any solvents to clean the keyboard. IMPORTANT NOTE: Under no circumstances should you ever submerge the keypad in any type of liquid. Submerging the keyboard in any liquid will void the warranty on your keypad.|
|How does Razer measure the polling rate (ultrapolling) and response rates of their keyboards and mice?|
|Razer uses digital scopes and USB analyzers connected directly to the motherboard to obtain real and accurate measurements of polling rates.|
|I cannot find my Razer mouse or keyboard in Windows Device Manager under "Mice and other pointing Devices"|
|Razer mice and keyboards are not typically listed under the "Mice and other pointing Devices" section of the Windows Device Manager. They should be listed under "Human Interface Devices.”|
|I have a coupon/promotional/gift voucher code for the RazerStore. Where can I enter the code so I can use it to purchase products?|
|From your shopping cart page on the Razer Store, please check the box labeled “Enter Promo Code.” Enter the code into the box and click “Apply Code.” The total price after should reflect the discount.|
|I recently placed an order on the Razer Store and it still shows my order is "In Process". When will my order ship?|
|We are sorry if there are any delays in processing your order. The product may be out of stock or the order may be under protection/fraud review. Please don’t hesitate to check your order status at the RazerStore page by entering your information at the Order Status page.|
|I think my Razer product is defective and would like an RMA/exchange.|
|If you were unable to troubleshoot and resolve any issues you are having with the knowledgebase (FAQ) and you feel your product is still defective, please don’t hesitate to contact us here or call 1-888-697-2037.|
|I would like information on future Razer products.|
|Unfortunately, customer support has no information on future product or driver releases. For any information regarding future products please visit our website or our social media outlets.|
|My Razer peripheral will not work properly when used with a KVM switch.|
|We recommend plugging your Razer product directly into your PC. KVM switches are known to cause interruptions in communications between devices and PCs. If your Razer product works when plugged directly into the computer, then it is operating correctly and the issue is most likely due to the KVM switch.|
|My Razer product does not work at startup after a cold start, what should I do?|
|Make sure that USB ports are not in hibernation mode. Please go to your Windows “Device Manager” and click the + sign next to Universal Serial Bus Controllers. Click on any “Root Hub” and select “Properties.” Click the Power Management tab and ensure that “Allow computer to turn off this device to save power” and proceed to do this under each Root Hub. Also, from the Control Panel and Power Options, select the Hibernation Tab and deselect “Enable hibernate support.”|
|My Razer product does not work correctly with a specific program or game. What should I do?|
|If you are experiencing issues with the Razer device in a particular application, test the device in another application to confirm if the issue is specific to that application. If the Razer device functions properly in another application then the program is likely the cause of the issue. Please feel free to contact customer support to report the issue and see if there are any fixes or workarounds for the issue.|
|One of the features of my Razer Product does not work.|
|If you’re unable to find an FAQ article that helps resolve the issue, please contact our customer support team here.User guides and product manuals are also available on the Support page.|
|What are some examples of a “Proof of Purchase” to provide when initiating an RMA?|
|A valid proof of purchase is defined as a dated sales receipt from an authorized Razer Reseller. The receipt must show the product description and price. Invoice slips and e-mail order confirmations can be considered on a case-by-case basis.|
|What is the difference between "driver" and "firmware" updates the Razer Support Site?|
|Drivers are installed onto your computer and allow your computer to communicate with your Razer product. Firmware updates are hardware level code to install directly onto the Razer device that can update, fix, or change functionality of the product.|
|Where can I find drivers for my Razer product?|
|Please click here to find all the latest drivers.|
|Why does Razer require a proof of purchase?|
|Razer must verify that the product is within the specified warranty period and that it was purchased from an authorized reseller. Products purchased from unauthorized dealers are often used, counterfeit, re-boxed, defective or gray market goods. These units may also not be designed and packaged to work in your country and may not meet all legal and safety requirements. Razer will not be able to honor a warranty on products purchased from an unauthorized dealer or that are out of the warranty period. If you purchased product from an unauthorized reseller, all support and warranty issues should be directed to that reseller.|
|Will my Razer USB PC product work on a console (Xbox360, PS3, etc)? It has USB ports.|
|Our PC USB products are meant for PC use only and we do not support using them on a Playstation 3 or Xbox 360 console.|